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Social Networks

Reddit Removes Years of Chat and Message Archives From Users' Accounts (mashable.com) 50

An anonymous reader shares a report: The Reddit blackout protests didn't quite force the company to reverse course on its API changes that resulted in the shutdown of many popular third-party apps, but it did succeed in dominating the conversation around the platform for weeks. However, while everyone was paying attention to the protests, Reddit made some other big changes to its platform. One of those changes resulted in the removal of years of users' private conversations on the platform.

Over the past few weeks, many Redditors have reported the disappearance of their private chat logs and messages shared between other Reddit users over the years. Mashable also noticed the same on two reporters' personal accounts. Messages and live chats from before 2023 are no longer accessible by users. Mashable confirmed with Reddit that messages and chat history are no longer available if they were made prior to January 1, 2023.

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Reddit Removes Years of Chat and Message Archives From Users' Accounts

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  • by John Allsup ( 987 ) <slashdot@chal i s q u e.net> on Friday July 14, 2023 @01:07PM (#63686249) Homepage Journal

    For sure, use social media and cloud services. But never trust them. If they are not contractually obligated to provide you with something, the don't have to. If it no longer serves their business interests to give you something, then absent a legally enforceable contract, they don't have to. The cloud is inherently unreliable from a user's perspective. It may work one day, and fail the next. The cloud giveth, and the cloud taketh away.

    • The cloud is inherently unreliable from a user's perspective. It may work one day, and fail the next. The cloud giveth, and the cloud taketh away.

      Some may assume a "platinum" level support contract with some cloud company bragging about "five nine's" of reliability, would guarantee their service or data.

      On the contrary. A support contract only dictates how much of a refund you'll receive if they fail to meet a contracted level of service, which falls in the category of Shit Happens.

      Even paying for cloud services, doesn't actually protect you. Which tends to question the point of it all these days.

    • by nucrash ( 549705 ) on Friday July 14, 2023 @02:06PM (#63686471)

      Move it the to cloud and watch clouds do what they do, evaporate.

      • I always liked the German homonym analogy. In German, "klaut" is the plural imperative of "steal", i.e. a command to a group of people to take away something that belongs to someone else.

      • But they provide such a solid platform, with well-defined edges!

    • Ah, how about never trust a computer....
      Recently I updated Windows, some update they were pushing. Silently the upgrade removed my paid for Office. That's right silently and automatically they removed the software. Turns out on a Windows upgrade. will remove apps if they haven't been updated in a while Microsoft just removes them. At least I had the license so I could reinstall the software.
      If you allow any sort of remove control you are in danger.
      Think about it.....
    • Haha. They won't necessarily do it even if they are contractually obligated.

  • They never made any guarantee those logs would be saved indefinitely. If those chat conversations were really that important, you shouldn't have been trusting a 3rd party to store them. But I feel for the folks who lost their years of worthless chatter and shitposting.

    • Re: (Score:3, Insightful)

      by Anonymous Coward
      While there may be no legal obligation, removing function without notice (and in this case, without an opportunity to download and preserve the lost content) is a poor user experience. We all understand that the advertisers are the customers, and the users are the product, but a poor experience for the users can result in alienation and lower usage, which would impact the bottom line.
      • Re: (Score:2, Insightful)

        They didn't remove functionality. Their user agreement has always said there is no guarantee messages will be retained. That's on the user for making a poor assumption.

        • When you sleep with dogs, you'll get fleas.

          Social media users and manipulators forget who owns and controls what, to the peril of all.

          That Reddit did janitorial maintenance is perhaps a good thing. People barge in and believe all will be good for ever and ever, forgetting that for-profit corporations will cut costs and seize control when it suits them.

      • How much energy is given to keep storing old communications from your now dated, and cringe posts you did years previously. Lame rehashing of people political point of views, that are basically the same and a rehash of everyone else with the same political alignment. Confident posts about false stuff....

        While it might create a poor user experience, in theory. I think for the most part, we will be doing most people a favor.

      • Re:So? (Score:5, Insightful)

        by v1 ( 525388 ) on Friday July 14, 2023 @02:36PM (#63686535) Homepage Journal

        I'm with you on this... they had NO obligation to keep the data, but they had EVERY obligation to give people reasonable warning before wiping it.

        Not "obligation" as in "legally you have to do it", but in the other sense of "if you want your users to continue to trust you".

        I suppose if they don't care about their users losing trust in them, then do what you want, but this looks to me like a really bad blow to their public image. Kids these days LIVE on social media. This is their life, their history that you're deleting, and they DO care about that, even if the VIPs can't understand the value in it. "Empathy" doesn't mean you agree with them, it means you understand them. And this demonstrates a profound lack of understanding.

  • by davidwr ( 791652 ) on Friday July 14, 2023 @01:24PM (#63686305) Homepage Journal

    When Yahoo killed Yahoo Groups a few years back, they not only gave notice but they gave you tools to download the archived conversations.

    Granted, the tools weren't the best and Yahoo could've made things a lot easier with a little more investment, but at least it was do-able.

    • Yup. I also have a feeling that these convo are going to be used in gen "AI" and they just want to pre emptively cover their tracks about it.
    • Groups are more like reddit itself. A public chat record some of which worth keeping, much of it irrelevant shit. Reddit deleted really old private chat records. I'd be genuinely impressed if *anyone* ever read them, they certainly weren't public, and let's face it Reddit's interface and search is so shit that you probably couldn't find an old chat even if you wanted to.

  • If you are looking for pre-2016 content, good luck [theguardian.com].

  • These are chats and messages. Some items meant to emperal.
    Sure Reddit could've gave some warning to save some of the face it has left.
    But I always assume these were temporary and save any info needed from them. In the long run they are chats and messages. Posts would be another thing entirely.
  • Sell the data to AI .. slashdot ought to do the same. Would love to see the AI version of me.

  • we don't need no stinkin backups!
  • This just keeps getting better and better. Reddit really does want to go the Twitter route and keep racing towards irrelevance at plaid speed.
  • Weird that these billionaires are fucking up popular social media sites in the period before an election.
  • Just remember that "the cloud" is only a euphemism for "...on someone else's computer."

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