Want to read Slashdot from your mobile device? Point it at m.slashdot.org and keep reading!

 



Forgot your password?
typodupeerror
×
Businesses IT

'Demoralized' Amazon Workers Demand Data, Not Anecdotes, Supporting Return-to-Office Policy (seattletimes.com) 153

Amazon held an all-hands meeting where Adam Selipsky, head of Amazon's cloud computing business, "wouldn't give employees any data to back up the decision to require workers to come back to the office," reports the Seattle Times.

"But he did have some stories to share, according to an Amazon Web Services employee who attended the all-hands meeting," with one anecdote highlighting "the serendipity" that can happen with a return to the office. For some Amazon employees, "serendipity" isn't enough. Workers who have asked the company to share data have been provided anecdotes and a consistent trope that innovation is more likely to happen in person. That has left some workers feeling demoralized, distracted and undervalued as they struggle to stay focused and motivated, according to interviews and internal communications shared with The Times. An Amazon manager, who is based on the East Coast and asked to speak anonymously to protect their job, said it is "dehumanizing," and feels as if leadership doesn't trust its employees to understand their reasoning. In Slack messages, employees anonymously posted that Amazon's decisions were "dystopian" and creating "just a horrible situation...."

The company declined requests from The Times to share any data points that factored into its decision to change the remote work policy. Amazon workers have been asking the company for more information since it announced the change in February. The mandate went into effect in May... Mike Hopkins, senior vice president at Prime Video and Amazon Studios, told employees at another all-hands meeting that the return to office is working, according to a copy of his remarks Amazon shared with The Times. "I don't have data to back it up, but I know it's better...." The East Coast-based manager said they've been less productive since returning to the office. Without any cubicles or assigned workspaces, there is no privacy, they said. Anyone can overhear your phone call or peek at your monitor...

Amazon contends the return has gone well, both for workers and the communities where it operates. In Seattle, Amazon's return to its South Lake Union campus has led to an 82% increase in foot traffic between May and July and an 86% increase in credit card transactions at restaurants in the neighborhood, according to data shared from Amazon.

"Some employees welcomed the return to office mandate, and told The Times they were looking forward to seeing co-workers in person, solidifying a distinction between work and home, and drumming up business for the shops and restaurants around Amazon's campus."
This discussion has been archived. No new comments can be posted.

'Demoralized' Amazon Workers Demand Data, Not Anecdotes, Supporting Return-to-Office Policy

Comments Filter:
  • Well (Score:4, Insightful)

    by rossdee ( 243626 ) on Sunday August 20, 2023 @03:47PM (#63782868)

    "an 86% increase in credit card transactions at restaurants in the neighborhood"

    The amazon workers should cut back on expensive lunches at those restaurants to save money to pay for their transport costs associated with the return to office.

    • "an 86% increase in credit card transactions at restaurants in the neighborhood"

      The amazon workers should cut back on expensive lunches at those restaurants to save money to pay for their transport costs associated with the return to office.

      Transport costs are already built into their salaries.

      That said, bringing their own lunch would substantially cut down on their expenses. I do it every day. Costs me about $2/day to bring my own rather go to a restaurant. Also allows me more time for my lunch and to do what I want rather than walking to a restaurant, waiting for the order, then walking all the way back.

      • by Opportunist ( 166417 ) on Sunday August 20, 2023 @05:01PM (#63783038)

        Transport costs are built into the salaries? C'mon. Nobody cares about your transport costs. Nobody cares about your living costs. They'll pay you as little as they get away with, that's all.

      • Transport costs are already built into their salaries.

        No they aren't. No one's salary varies with the type of car they drive, the current fuel price, or how far they live from the office.

    • I also fail to see why the hell I should give a fuck about that if I worked at Amazon.

      If I worked at one of the restaurants, ok, I can see the reason, but why would anyone working at Amazon give a rat's behind about whether CC transactions at restaurants are up, down or spinning all around?

    • by kenh ( 9056 )

      Why do Amazon workers have to deny local businesses their patronage? You're trying to punish local restaurants for Amazon's decision.

      Better they should forgo Amazon cafeteria meals and eat at local restaurants.

  • by Anubis350 ( 772791 ) on Sunday August 20, 2023 @03:48PM (#63782872)
    This is because of real estate and everything around that. Amazon makes money on rent and other deals with stores, and they also use the foot traffic from their employees as justification for local tax breaks for locating their offices in certain locations. This isnt in any way about collaboration, it’s about preserving Amazon’s real estate portfolio and tax breaks
    • by Opportunist ( 166417 ) on Sunday August 20, 2023 @04:40PM (#63782968)

      You have to admit, it is kinda hard to explain this in ways that doesn't make the average worker say "why the fuck should I care?"

    • If almost all of your employees want to work from home you no longer need to care about tax breaks and where to locate an office. If anything it probably lets them save a boatload of money.
      • Not if they own the building / campus and have enough people who legitimately need to be in the office that getting rid of it would be a significant problem.

  • by ffkom ( 3519199 ) on Sunday August 20, 2023 @03:49PM (#63782878)
    I very much miss differentiation in discussions on this topic. Some jobs require a lot of "thought/desk work alone", and some require a lot of interaction with colleagues or physical interaction with equipment not available in homes. Some homes are suitable as a working place, and some are crowded, loud, conflicted, and terrible as working places. Some offices are great places to work at, and some are dystopian "open floor plans" that resemble public train stations more than work environments.

    Almost every time the "return to office" topic comes up, these big differences seem to be left out of consideration.
    • by Ol Olsoc ( 1175323 ) on Sunday August 20, 2023 @04:32PM (#63782942)

      I very much miss differentiation in discussions on this topic. Some jobs require a lot of "thought/desk work alone", and some require a lot of interaction with colleagues or physical interaction with equipment not available in homes. Some homes are suitable as a working place, and some are crowded, loud, conflicted, and terrible as working places. Some offices are great places to work at, and some are dystopian "open floor plans" that resemble public train stations more than work environments. Almost every time the "return to office" topic comes up, these big differences seem to be left out of consideration.

      You are right. Many of the people here who never want to work in an office again are programmers, a field that not only can accomodate 100 percent remote work, but my experience with programmers is that to a large extent, they have a different mental process that creates an introverted, and sometimes even a schizoid personality. Note that isn't any insult - schizoid personality types are those who simply have no desire for human relationships, and very often function at a high competence level. They just like to be alone. Schizoid is not a flaw or even a personality disorder in my book, just a person with an almost magical power, who just wants to be left alone to work their magic.

      So yes - those folks should look for professions where they don't need to be around others. If I ran a company employing programmers, and their work entailed taking instructions, and producing code they'd all work from home. Then if someon wanted to com in, and were interested in a management path, we'd talk about it.

      But the issue is that the majority of work out there requires in person work. And it seems that many in here don't even take that into consideration.

      If you make/manufacture things, you'll most likely need to have a workplace presence.

      If you work on/with sensitive documents, you'll need to have a workplace presence

      If you need to entertain people in social settings as part of work, you'll need to have workplace presence.

      There are other jobs that require a human at a desk or station.

      My own work at present is a hybrid. Half is performed at home, and the other half in person. The first half is mainly for convenience, the in presence part is very much needed to be in person.

      It also requires a person that is not an introvert, and is good at handling stressed people as well as having honed technical skills.

      Just one example, but I believe the hybrid work gives me a bit of insight into the differing jobs and personalities we find.

      • Schizoid is not a flaw or even a personality disorder in my book, just a person with an almost magical power, who just wants to be left alone to work their magic.

        It can be either a personality trait or a personality disorder, depending on whether it is so heavily pronounced that impairs life or not.

        • Schizoid is not a flaw or even a personality disorder in my book, just a person with an almost magical power, who just wants to be left alone to work their magic.

          It can be either a personality trait or a personality disorder, depending on whether it is so heavily pronounced that impairs life or not.

          That is true. Most schizoids are happy with their outlook - although some can be co-morbid with avoidant personality disorder. At that point, it can deeply affect the person, who wants normal relationships, but the disorder keeps them from that state.

          Ant then there is the "secret schizoid" the person that can fake it. Often seemingly very gregarious, but when put in a situation where others form relationships, they fail or even recoil.

          Schizoids not co-morbid are fine - if it is co-morbid with avoidant

      • Schizoid? Your experience with programmers are that they are schizoid? Meaning what exactly?

    • I see the physical equipment you cannot have at home, because yes, it's kinda hard to convince my employer to put up an ATM for me to pentest in my basement.

      Than again... ok, no.

      But interaction with colleagues works virtually just as well as physically. I frankly can't think of anything (that I would want to do with a coworker, mind you) that requires physical interaction.

      And, bluntly, the chance that your home office is more suitable to get anything meaningful done is higher than the chance that you're wor

    • I'm fine in my home office. If the downtown office is better for you, good for you. If you want to talk about the nuances of the home/work office debate, talk to the other guys that want us all back, not the straw man that wants us all home.

    • by dbialac ( 320955 )
      It's not absolute. Most people fall into the grey area. Some time alone and some time face to face.
    • by tlhIngan ( 30335 ) <slashdot&worf,net> on Sunday August 20, 2023 @06:43PM (#63783296)

      And that's why people and managers often want the numbers. I mean, our CEO just said "Everyone return to office" and our engineering manager started asking questions.

      Questions like what metrics are going to be used to judge how well this effort is working? I mean, business needs to get done, and collaboration is required at times, but is forcing it rather than letting people decide for themselves the best move?

      And he's wanting the numbers to decide if the edict is the right move - people are coming into the office as required seems to work just fine for everyone right now. Does forcing the issue help or hurt?

      I mean, it's a reasonable question to ask - if we're hitting all the metric now, and people are consistently complaining about the plan, why change it? At least ensure there is a system in place to collect and measure data and analyze the results.

      After all, productivity often does plummet, and the gains from "spontaneous interaction" might not be worth the cost.

    • I very much miss differentiation in discussions on this topic.

      Errr why do you miss it? Do you not read Slashdot, just TFS and then jump in an post?

      Almost every time the "return to office" topic comes up, these big differences seem to be left out of consideration.

      They objectively aren't. In fact we've never had a discussion on Slashdot about work from home vs the office which hasn't addressed the differences in types of roles, heck we even talk about differences in personalities too.

      Do you even read Slashdot at all, or are you just here to talk nonsense?

  • by sjames ( 1099 ) on Sunday August 20, 2023 @03:53PM (#63782886) Homepage Journal

    I definitely have had some good ideas happen through collaboration and brainstorming. We did it over the phone, the office had nothing to do with it.

    • by MobileTatsu-NJG ( 946591 ) on Sunday August 20, 2023 @04:03PM (#63782898)

      If my employer successfully got us back in the office we'd still be using our WFH tools to a.) not leave our desk as often, screensharing is more productive than hovering and doesn't cost shoe leather. And b.) regain productivity lost to meetings.

      I agree with wanting hard data to back that up If they want me to start spending $200 a month on gasoline again.

      • If my employer successfully got us back in the office we'd still be using our WFH tools to a.) not leave our desk as often, screensharing is more productive than hovering and doesn't cost shoe leather. And b.) regain productivity lost to meetings.

        I agree with wanting hard data to back that up If they want me to start spending $200 a month on gasoline again.

        When you say "we" are you talking about every employee in the company working from home?

    • Yes. Today's remote collaboration tools are a generation ahead of where they were a few years ago. Teams, Slack, Skype, and other similar tools make it much easier to stay in touch with coworkers. I find I often literally forget I'm not in the office on many days, though my office is in a spare bedroom.

    • I definitely have had some good ideas happen through collaboration and brainstorming. We did it over the phone, the office had nothing to do with it.

      There's a lot that goes on in offices that require physical presence, and physical work. Slashdotters seem to think this isn't the case because a great many of them are programmers, and so all they need is their computer and an internet connection. And let's face it. A lot of them are Autistic-Asperger-ish, and can't stand to be around other people anyway. But most offices have a whole host of activities that are hands on and require physical work and cooperation with other people, in the flesh.

  • Extroverts are more likely to end up in management roles, they are much more interested in human interaction and tend to end up in charge rather than in the case of a software company, coding. Before the pandemic very few organisations took work from home seriously because these people make up the majority of the management and they don't want to work from home. Now that it's happened some of them are very unhappy about it, but the norm will never go back to being in the office because in software compani
    • Not only that, but introverts also don't tend to be as loud as extroverts. They don't complain about a situation.

      They just leave.

  • by Petersko ( 564140 ) on Sunday August 20, 2023 @07:16PM (#63783376)

    In my 33 years I have had a large number of mentees - some through formal programs, some informal. I have helped launch and grow the careers of people many times. I love bringing new folks into my sphere, and I have frequently stuck my neck out and pressed for opportunities for them, putting my reputation on the line in the process. I have lost count of the letters of recommendation and the reference checks.

    Since the pandemic - and now for the foreseeable future - I work remotely. And in that time, I have not worked to further the prospects of anybody. Why? Because I do not know them well enough to do so. And I will not vouch for somebody under those circumstances. The very most I will put on paper is, "They performed their duties adequately."

    There's a real social cost to remote work. I doubt I'm alone.

    • Agree, same here. Maybe it means a a bad worker / bad manager, but I felt like I was helpful to some young people's careers back when I could interact with them in person. The social time matters - going to lunch, chatting by the coffee machine. It creates a very different sort of interaction from needing to set up an online "meeting with the boss".

      Also in social personal meetings I can get a better idea of someone's career goals. May learn about some skill / knowledge they have that doesn't matter fo
    • I mentored multiple people while working full time remote over the Covid period. Two of them were recent college grads that hired on with us. Their growth was phenomenal and they have become fantastic contributors. Not bad for someone 2-3 years into their careers. My wife who worked at a another company was famous for mentoring others. They have been remote for over 11 years. We both recently retired so alas our professional mentoring has come to an end for these companies. We have found other oppor

    • Since the pandemic - and now for the foreseeable future - I work remotely. And in that time, I have not worked to further the prospects of anybody. Why? Because I do not know them well enough to do so.

      So what I'm understanding is that you seem to be unable to understand people if they aren't 3D? Maybe Apple's Vision Pro future will fix that. I don't understand why you can't get to know someone in 2D. I both regularly mentor and get mentored, and have a problem doing neither from home. Actually I'm flying to see my mentor in 2 weeks, not really, I'm flying for other reasons but will be sitting down and meeting with them while I'm there.

      Maybe work for home just isn't for *you*, rather than a problem with t

      • If you choose to reduce my complaint to a caricature, that's on you. I described my position with some care. Whatever the reason, when all of the dynamics are summed, I do not get the complete picture I need to go to bat for somebody professionally.

        I don't exclude anybody or hamper their efforts. I just don't grease the wheels for them.

    • This was actually the subject of research done by economist Emma Harrington at the University of Virginia (an interview summary by NPR is here [npr.org]). They studied two teams of software developers in the same company, one where they were all colocated together and another where the developers were still within the same general location but scattered around the site (~10 minute walk from each other). They studied feedback that was formally inputed into the system, and noted that for the team not sitting together,
  • If workers had the leverage to expect an employer to hand over data to justify management decisions for remote work, they could also use that leverage to demand data over raises and compensation, not to mention also demanding more compensation. There's a reason why most employers don't hand over data for compensation, and that's because workers generally don't have that leverage.

    It seems delusional to me for Amazon workers who have seen recent layoffs to demand justification for remote work edicts. If it

  • From their own principles:

    âoe Dive Deep
    Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.â

    When I worked there I knew it was bullshit and they keep proving it.

  • here's the only data you need [forbes.com]

    Tech and office workers need to unionize, but it's hard to do because so many of them are here on work visas. It's hard to join a union already, it's impossible if you're a temp worker.
  • Amazon certainly claims to be a data-driven company, and in so many areas they obviously are.

    Why shouldn't they use actual data for this question? Is in-office magical goodness so very magical that it doesn't need data?

  • Companies are all liars. This is all just a way to reduce workforce by getting people to quit, which is cheaper than layoff or unemployment.

    Don't forget they will have no problem replacing you with someone who works half way around the world.
  • "Working from home has caused commercial office occupancy rates to plummet and commercial property prices to fall in crowded zip codes. Falling property values in cities are likely driven by richer, more skilled residents leaving high-value properties. That will cause a drop in property taxes and strain city budgets." https://www.forbes.com/sites/a... [forbes.com]

  • by byronivs ( 1626319 ) on Monday August 21, 2023 @08:16AM (#63784748) Journal
    All want you to come back to the office for bullying and neckbreathing. Sounds great for the power hungry and pervert. Or is that the same? Now go and exercise your humanness without the objectification of others to make you valid. Become a complete human on your own. Try developing interests that don't involve others doing things for you or making you feel things.

    I do notice that the "reasons" aren't reasonable at all, they're all emotional in nature or odd, like something else is a stake, like money or ego. Some here whether manager or not, are truly wistful in their posts, sad they can't influence and "help" others. Yes, scare-quotes, I'm scared of your help--your neediness is creepy--I would never put myself in position of submission to one that needs that much validation. Not naming names, but some are up-modded regularly. Thanks no.

We are each entitled to our own opinion, but no one is entitled to his own facts. -- Patrick Moynihan

Working...