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Was Nosediving Boeing Plane Caused By a Flight Attendant Hitting a Motorized Seat Switch? (msn.com) 166

Last week 50 people were injured when a Boeing 787-9 Dreamliner experienced a sudden mid-air drop — raising concerns about the possibility of a new safety issue. But the Wall Street Journal offers a follow-up report.

"A flight attendant hit a switch on the pilot's seat while serving a meal, leading a motorized feature to push the pilot into the controls and push down the plane's nose, according to U.S. industry officials briefed on preliminary evidence from an investigation." The switch, on the back of the chair, is usually covered and isn't supposed to be used when a pilot is in the seat. Boeing issued a memo late Thursday to operators of 787 jets recommending that they inspect the cockpit chairs for loose covers on the switches and instructing them how to turn off power to the pilot seat motor if needed. Boeing said it is considering updates to flight crew manuals. "Closing the spring-loaded seat back switch guard onto a loose/detached rocker switch cap can potentially jam the rocker switch, resulting in unintended seat movement," according to the memo, which was viewed by The Wall Street Journal. The memo says this was a known issue and that Boeing had issued a related service notice in 2017....

American Airlines issued a notice to 787 captains advising them of the potential hazard. It asked them to instruct the crew not to use the switch while the chair is occupied and said that its maintenance teams would check that the switches are properly secured.

Ipeco, the cockpit seat supplier, didn't respond to the Journal's request for a comment. But in a new CNN video, a pilot demonstrates the location of the button — and speculates that a seat pushing a pilot forward could abruptly override the plane's auto-pilot system.

"It would be good news for Boeing if it is cleared of any fault in the Latam flight," adds another CNN report. "The company is facing multiple investigations by both the Federal Aviation Administration and the National Transportation Safety Board..."

The Journal's article includes footage from inside the plane just moments after the incident and notes that some passengers had been "pinned to the ceiling as the airplane suddenly descended."
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Was Nosediving Boeing Plane Caused By a Flight Attendant Hitting a Motorized Seat Switch?

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  • cheaper to contract out killing whistle blowers than it is to fix all the problems .
  • by syn3rg ( 530741 ) on Monday March 18, 2024 @06:38AM (#64324201) Homepage
    Maybe one of the flight attendants had to activate the manual inflation nozzle.
  • by VeryFluffyBunny ( 5037285 ) on Monday March 18, 2024 @06:48AM (#64324223)
    I'm guessing they haven't noticed that the ejector seat button next to the button to call for assistance might be problematic yet?
    • by Luckyo ( 1726890 )

      You jest but the only case of pilot ejecting from large passenger aircraft that comes to mind came from broken window, not the seat.

      https://www.youtube.com/watch?... [youtube.com]

    • by AmiMoJo ( 196126 )

      The power button on the new Dell laptop that work gave me is right next to the delete key.

      • The power button on the new Dell laptop that work gave me is right next to the delete key.

        So it's a delete all shortcut?

        • by AmiMoJo ( 196126 )

          Fortunately the button just sleeps the machine. You can probably change it to do nothing once booted, but I just an external keyboard anyway because the Dell one is crap.

          But yes, very nearly a complete disaster.

      • You make that feature irrelevant by setting the laptop to format the hard drive when you close the lid.
      • Same. And with the relative size of those buttons, it is very easy to Ctrl-Alt-POWER when you try to log into Windows.

    • They should clearly mark the button "DO NOT PRESS". That way al least only a priest [youtube.com] will press it.
    • It's a shredder AND a scanner! Change functionality with the simple switch of an ambiguously-labeled toggle. What could go wrong?!
    • Maybe the plane was designed by Microsoft. I remember when my work PC was upgraded from Windows 8 to 10, the Quick Access menu feature of Windows Explorer had removed the ability to have aliases (titles) for shortcuts. I didn't know this, and clicked "rename" to put my aliases back, for this is how to change alias name in Windows 8.

      But I was inadvertently renaming ACTUAL network folders used by thousands of employees, not aliases, and the phone started ringing off the hook. When I realized what happened, I

  • by v1 ( 525388 ) on Monday March 18, 2024 @07:05AM (#64324271) Homepage Journal

    I find it odd that the flight computer will reject commands that will do things like over-stress the airframe, while at the same time allowing a maneuver that's this dangerous for the crew and passengers?

    I suppose it's allowed due to the pilot maybe having the need to do something like that in an emergency, but they should have to manually disengage the autopilot or something for that. I assume the autopilot was on at this stage, and that the sudden stick movement automatically disengaged the autopilot and kicked them into the nose-dive.

    It also wouldn't surprise me if that server standing in the cockpit didn't get flung into the chair and possibly pilot, just making the problem worse.

    • by SvnLyrBrto ( 62138 ) on Monday March 18, 2024 @09:01AM (#64324633)

      > I find it odd that the flight computer will reject
      > commands that will do things like over-stress the
      > airframe, while at the same time allowing a
      > maneuver that's this dangerous for the crew and
      > passengers?

      That's part of the difference in philosophy at Boeing versus Airbus. (Post McDonnell-Douglas merger prioritizing of cost-cutting over quality notwithstanding.)

      Boeing believes that the pilot knows best. Even where they do fly-by-wire, the pilot is allowed to override the flight envelope, even in ways that can stress the airframe or endanger passengers. The idea is that the computer's programmers can't anticipate every circumstance, pilots train for years or even decades (Especially to fly wide-bodies like the 787.) to acquire their expertise, and they should be able to use that expertise to solve the problem, even if it means ruining the aircraft or hurting some passengers if it gets the rest safely on the ground. Even the MCAS on the 737 Max can be overridden by the pilot. The ones that crashed... the airlines just didn't bother to train the pilots.

      Airbus, on the other hand, believes that the computer knows best. And the pilot is nothing more than a glorified data-entry clerk; only there to operate the computer. The pilot is not allowed to take the aircraft out of the pre-programmed flight envelope. The computer on Airbus planes will (And have, on a number of occasions... at least once at an airshow,.) quite cheerfully fly the aircraft into the ground, ignoring the pilot's control input, rather than depart from the programmed envelope and place undue strain on the airframe or engines.

      • by bugs2squash ( 1132591 ) on Monday March 18, 2024 @09:17AM (#64324731)
        Well then they are both wrong. Good grief, even quitting an application without saving the file commonly asks "are you sure"
        • Re: (Score:2, Funny)

          by Anonymous Coward

          Well then they are both wrong. Good grief, even quitting an application without saving the file commonly asks "are you sure"

          You're about to crash the plane with no survivors. Are you sure?

          "Yes"
          "No"
          "Ask again later"

        • by uncqual ( 836337 )

          So when they recover the bodies forensic analysis of the pilot's retina can show that she was looking at that dialog (the fifth in a series of "Are You Sure" dialogs demanded by Bugs2Squash) to the very end?

          (Yes, I know that recovering an image from the retina of a dead person of what they last saw is a fictional plot device.)

      • by Iamthecheese ( 1264298 ) on Monday March 18, 2024 @12:12PM (#64325357)
        >The ones that crashed... the airlines just didn't bother to train the pilots.

        That's an outright lie. Boeing promised airlines a million dollars per plane where pilots had to be retrained on the new 737 max. Revealing the extent of changes to the MCAS system [seattletimes.com] would have required re-training. So Boeing deliberately hid the extent of changes to the system causing at least one deadly accident. The airlines didn't know about this system. Due to regulatory capture the FAA didn't know. And the plane fought the pilots and the plane went down.
      • Obviously MCAS showed that "Boeing believes that the pilot knows best" isn't true at all.
        • Obviously MCAS showed that "Boeing believes that the pilot knows best" isn't true at all.

          Not at all. MCAS didn't override the pilot. It set an automatic trim, it just did so further than a pilot was able to compensate for it preventing a pilot from achieving his goal. The pilot was still able to move towards their objective. Quite critically a pilot can still stall a plane with MCAS, and can still nosedive it. The goal of MCAS isn't to overrule the pilot, it's to make them feel like they were flying a different plane.

          The bigger issue was the system was convoluted, unreliable, and poorly communi

      • Your statement about Airbus isn't accurate. All Airbus planes have an "alternate law" flight mode where the pilot can do whatever they want with no flight envelope protection. It's not enabled by default because, as you have pointed out, although pilots do need to override the flight envelope sometimes, it's more likely that it would happen by accident so it requires them to do it very intentionally.
      • by uncqual ( 836337 )

        It's a bit harsh to say that "the airlines just didn't bother to train the pilots" in the case of the 737 MAX failures because Boeing didn't include information for that training.

        However I think (yes, it's easy being an armchair quarterback not suffering from inevitable tunnel vision that occurs to at least some degree in an unexpected crisis situation) a well trained intelligent pilot should have quickly recognized that something out of their control was affecting the trim and thought to execute the "Runaw

        • Well, I based that particular statement on what I was told by a friend who used to be an airline pilot until he became ineligible for medical reasons. He has done quite well for himself since then and occasionally books simulator time for old times sake. Yes, really, I am talking full fledged FAA certified 737, 757, or 767 cockpits depending mood and availability. He is, to this day, THAT much of a plane geek. He told me all that was necessary was to flip two switches in the center panel, the primary and ba

      • Oh more anti-Airbus bollocks.

        No, an Airbus aircraft did not override a pilot at an airshow - you are talking about the Mulhouse–Habsheim Airfield crash in 1988, and that was entirely pilot induced. Too low, power at or near idle, below surrounding structures and applied power too late - no jet aircraft is going to go from lower power to high power quickly, it takes time for the engines to spool up.

        That pilot was an idiot. That crash was not caused by Airbuses flight envelope protection.

        And your unde

    • by ceoyoyo ( 59147 )

      You don't want to have to hit a bunch of buttons if you have to make an emergency maneuver. A dive like that can be necessary to avoid a midair collision.

  • by PeeAitchPee ( 712652 ) on Monday March 18, 2024 @07:06AM (#64324273)
    I flew the Dreamliner "first class" (not really first class but called Premium Comfort or something) to Europe and back last year. It's huge, quiet, smooth, and very comfortable, and incredibly affordable if you shop around versus multi-leg flights on legacy carriers that are many thousands of dollars each way. Easily the best long haul flights I've ever taken, and I'd do it again in a heartbeat. This sounds like a minor ergonomic goof-up that's easy to fix.
  • by Ecuador ( 740021 ) on Monday March 18, 2024 @07:12AM (#64324291) Homepage

    That CNN video is some pilot in a random different plane saying things "on a 787 there would be a button here"...
    Here is an actual 787 seat in action. [youtube.com]

  • Didn't they just murder a whisteblower? We are past the point where media coverage these technical details makes sense. Boeing has broken bad and should be treated like other violent, multinational cartels.

    The media needs to start naming board members and associating them with their political spending. As far as I can tell, Boeing is a company that kills for profit. Ya, I believe they murdered a whistleblower but they definitely cut costs knowing it was likely to cost people their lives.

    Why isn't t
  • Hey, speaking of nosediving, their stock price. They are never going to get better from this. They've shown zero interest in fixing any of this or replacing the people responsible.
  • by stooo ( 2202012 ) on Monday March 18, 2024 @07:26AM (#64324341) Homepage

    >> "It would be good news for Boeing if it is cleared of any fault"
    I don't think so.
    Having a switch without any safety nor redundancy able to single-handedly jam the controls indirectly is just blatant design failure.
    It is called a single point of failure, and defeats redundancy. Someone took risk analysis a little bit too light (seems like a redundant theme at Boeing...)

    An occupancy detection deactivating this feature when the seat is occupied, or when the pilot in this seat is in control of the AP, would be a really good place to start.

    • An occupancy detection deactivating this feature when the seat is occupied, or when the pilot in this seat is in control of the AP, would be a really good place to start.

      That would just add another point of failure.

      Mechanical security (button cover that works without getting stuck in the open position) or an additional release button that requires two hands to actually activate the seat motors would be simpler

      • by stooo ( 2202012 )

        >> "That would just add another point of failure."
        Not really. It would add a possible failure to move the seat. Not a failure of the whole aircraft.

        • Only if it would be guaranteed that the sensor fails into the "seat occupied" state and never gives "seat empty" when not. That would lead to exactly the same situation where a single accidental press of the seat button would jam the pilot into the steering.

    • by laughingskeptic ( 1004414 ) on Monday March 18, 2024 @09:01AM (#64324639)
      The flip-up switch cover is a standard safety mechanism. Unfortunately, the tolerances on the cover made no allowance for improper installation or loosening of the switch. A switch 2mm out of place seems to lead to a situation where a hand or tray placed on the switch cover results in moving the pilot forward.

      These are the kind of engineering issues that are very hard to anticipate and are not discovered until thousands of switch replacements have occurred and one of those is done sloppily and then the confluent action of being accidentally pressed occurs. Now I am waiting for all of the pilot anecdotes where this happened without consequence because it would be extremely odd if this was the first time this ever happened. We are just hearing about it because it was an incident of consequence.

      I'm not convinced we know the whole cockpit story. Is the pilot very large, or did they have something in their lap ... like a stewardess ...
  • Keep your seatbelt on even when you don't have to. Unexpected turbulence can send you up into the ceiling.

    I just didn't know unexpected turbulence included the pilot causing a nose dive

  • Wrong leveeerrrrrrrrrr...

    Why do we even have that lever?

  • This is an incident in the US and does not appear to be related to the incident between Australia and New Zealand when an aircraft lost all of its flight controls and plunged out of the sky.

  • '"It would be good news for Boeing if it is cleared of any fault in the Latam flight," adds another CNN report'.

    Not so. And Boeing can't be cleared just by blaming it on a subcontractor. If a company subcontracts work and then sells the whole aircraft, that company is responsible for the condition of the whole aircraft. Just as a boss is responsible for failures on the part of his or her subordinates.

  • Was Nosediving Boeing Plane Caused By a Flight Attendant Hitting a Motorized Seat Switch?

    That would not surprise me. Boeing's approach to seat switch placement seems to be: 'Now, what's the dumbest possible place we could put these seat switches???

    • Ever notice how a big corporate scandal gets the mainstream media into bringing up every problem... that likely hardly would be noticed?

      I would like to know how many big stock players who are shorting the stock are behind such trends? Then they buy the stock when it's down and the stories get out of fashion as the company rebounds...

      • Ever notice how a big corporate scandal gets the mainstream media into bringing up every problem... that likely hardly would be noticed?

        I would like to know how many big stock players who are shorting the stock are behind such trends? Then they buy the stock when it's down and the stories get out of fashion as the company rebounds...

        I know that hating the mainstream media is the new American pastime, but if a flight attendant accidentally hit a motorized switch on a pilot's seat while serving him a meal causing the aircraft you are in to nose dive resulting in twelve people being taken to hospital you would notice, especially if you were that one of those twelve passengers that's in serious condition.

      • Ever notice how a big corporate scandal gets the mainstream media into bringing up every problem... that likely hardly would be noticed?

        No I don't notice that. Mainly because you don't need a corporate scandal for the news to cover a story where 50 people get injured using the world's safest form of transport.

    • Wait until you read about where the valve for the fuel tanks was in John Denver's experimental airplane.

      • by G00F ( 241765 )

        The Board determines that the builderâ(TM)s decision to locate the unmarked fuel selector handle in a hard-to-access position, unmarked fuel quantity sight gauges, inadequate transition training by the pilot, and his lack of total experience in this type of airplane were factors in this accident.

        I I am not mistaken, To switch from one fuel tank to the next is a manual process on an unmarked and hard to reach lever plus the pilot was likely inexperienced in ever doing this(needless difficult task) before

  • We all like our motorized seats in our cars but the failure of one of those has a limited impact. Speaking of impact, motorized seats in planes could literally cause one which kills hundreds of people.

    Pilots only need to adjust it when they get into the seat. And these controls are supposed to be unusable by a seated pilot? So they don't actually help with that anyway? They shouldn't EXIST. The ONLY use case for power seats where they actually DO meaningfully improve usability is where you have a single vehicle being driven by at least two different people who have their own seat memory settings. And these systems don't seem to have seat memory, so they don't provide anything to pilots...

    • We all like our motorized seats in our cars but the failure of one of those has a limited impact. Speaking of impact, motorized seats in planes could literally cause one which kills hundreds of people.

      Pilots only need to adjust it when they get into the seat. And these controls are supposed to be unusable by a seated pilot? So they don't actually help with that anyway? They shouldn't EXIST. The ONLY use case for power seats where they actually DO meaningfully improve usability is where you have a single vehicle being driven by at least two different people who have their own seat memory settings. And these systems don't seem to have seat memory, so they don't provide anything to pilots...

      You ever tried adjusting a non-motorized seat in a car? You pull the lever, lurch forward or backwards as you manage to get the seat moving, then finally get it nudged into position.

      I can imagine safely adjusting a motorized seat while driving, but a manual one? That's insane. The big difference between a car and a plane is I can stop a car mid journey. If a pilot wants to manually adjust their seat in flight they better lock out their entire console in case they accidentally lurch themselves forward into i

  • Ok, so, part of this might be overenthusiastic reporting. Once media attention is drawn to something, things that would have been page twenty-six tend to show up above the fold because of its association with a previous incident. This tends to make things seem worse than they actually are.

    That said, ye gods.

  • No, it's not just a flight attendant pushing a switch. The switch is located under a spring loaded cover, a wide one. The problem is that the rocker switch can be loose, in which case leaning on a "closed" cover can activate the switch. A video exists of just that, which appears to be maybe the seat in question in the actual plane.

    This is both a design and maintenance issue. It's a design issue because most of the rocker switches I have seen are installed by pushing them into their hole and springs or s

    • by ceoyoyo ( 59147 )

      Airbus planes have a tray table because they have a sidestick, not a yoke. Airbus pilots are fond of teasing Boeing pilots about it. With the yoke in front of the pilot, there isn't room for a try, nor would you want one because it would interfere with the controls.

  • I was having dental surgery when a hygienist accidentally stepped on a foot switch that controlled the dental chair. I was instantly raised from a lying position to sitting up. The surgeon had a scalpel in my mouth at the time. Fortunately I was not harmed.

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