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Coca-Cola Faces Creative Backlash Over AI Christmas Campaign (nbcnews.com) 83

Coca-Cola's latest AI-generated Christmas advertisement has sparked criticism from creative professionals who say the promotional video lacks authenticity and artistic merit.

The video, which depicts Coca-Cola trucks in snowy landscapes and people drinking the beverage, reimagines the company's 1995 "Holidays Are Coming" campaign using AI. Three AI studios - Secret Level, Silverside AI and Wild Card - produced different versions using four generative AI models, according to Forbes.

Critics, including "Gravity Falls" creator Alex Hirsch, have condemned the company's decision to use AI instead of human artists. The controversial video has garnered over 56 million views on social media platform X. Coca-Cola defended the campaign, stating it combines "human storytellers and the power of generative AI."
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Coca-Cola Faces Creative Backlash Over AI Christmas Campaign

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  • Creative Industry (Score:5, Insightful)

    by Anonymous Coward on Tuesday November 19, 2024 @09:48AM (#64957149)
    Creative industry discovers that it's just an industry.
    • Re: (Score:1, Troll)

      by Moryath ( 553296 )

      Creative Industry is tired of having their work product stolen and remixed without recompense. Fuck "generative AI," it's nothing more than a plagiarism engine.

      • by Zak3056 ( 69287 ) on Tuesday November 19, 2024 @10:28AM (#64957311) Journal

        Creative Industry is tired of having their work product stolen and remixed without recompense. Fuck "generative AI," it's nothing more than a plagiarism engine.

        FWIW, in this particular instance, Coca-Cola has a century worth of material that was likely produced as work for hire, so it probably has no shortage of stills and video of polar bears, Santa, coke bottles, etc. to train an AI on to produce a Christmas commercial.

        Also, from what I recall from working in that field (as an assistant/gopher for a creative, not as a creative) +/- 30 years ago, huge amounts of that work product you're complaining about being stolen/remixed without recompense was, itself, stolen and remixed without recompense. "Good artists copy, great artists steal" is older than Steve Jobs.

        • by drnb ( 2434720 )
          I've also seen art or an ad one client rejects that will be pitched, as is, to another. I've seen such failed concepts pitched as a "creative" take on the new client's concept. So maybe add "recycle" to "copy" and "steal".
          • Speculative ads that aren't purchased are always repitched. They are too expensive to not try again.
            • by drnb ( 2434720 )

              Speculative ads that aren't purchased are always repitched. They are too expensive to not try again.

              The problem was they weren't presented as such.

      • by Anonymous Coward
        Generative AI is not plagiarism because it doesn’t copy or reproduce specific works directly—it generates outputs based on patterns and structures learned from large datasets, much like how humans synthesize knowledge through experience.
        • by Moryath ( 553296 )
          Suure. That's why GenAI has to have guardrails on the prompting system to say things like "don't reproduce a trademark" then? Fuck your ridiculous dishonesty. The "patterns and structures" are just high-end lossy compression.
          • The reason that is there is to protect the creators from legal liability, you could just as easily say to a skilled artist can you draw me this picture and they would be capable of doing it to a standard that most people wouldn't know the difference.

          • by bjwest ( 14070 )

            Suure. That's why GenAI has to have guardrails on the prompting system to say things like "don't reproduce a trademark" then? Fuck your ridiculous dishonesty. The "patterns and structures" are just high-end lossy compression.

            You think actual people don't need laws stating things like "don't reproduce a trademark" as well? The laws are on the books because people will plagiarize and copy trademarks without them.

      • Creative Industry is tired of having their work product stolen and remixed without recompense.

        Nice to see you agreeing with the RIAA, MPA, and others who are tired of their product being stolen and not being compensated.
    • Wait until AI is good enough to replace Indian contractors. Don’t think the suits aren’t paying attention.

    • Re:Creative Industry (Score:4, Informative)

      by Local ID10T ( 790134 ) <ID10T.L.USER@gmail.com> on Tuesday November 19, 2024 @03:57PM (#64958383) Homepage

      "creative professionals" are just butthurt because Coca-Cola did not pay them lots of money to create something. They feel entitled to be paid because they are "creative" types. How dare someone who is not in their special club do the something they demand to be gatekeepers of!

      • You know it's also possible that they're butt hurt because the commercial looks like shit, and thus acts not only as a symbol of their future financial ruin, but also as an insult. "You replaced me with this? This? What the hell?"

        It does say that in the summary. This doesn't require reading between the lines, it's all clearly stated.
  • by snowshovelboy ( 242280 ) on Tuesday November 19, 2024 @09:48AM (#64957151)

    Watch the ad. It is clearly trying to show an AI generated aesthetic. The fact that it lacks authenticity and artistic merit is the entire point of it.

    • Irrelevant. (Score:5, Insightful)

      by Brain-Fu ( 1274756 ) on Tuesday November 19, 2024 @10:06AM (#64957219) Homepage Journal

      Everyone wants money. So, naturally, people criticize anything that would significantly threaten their income stream. The details of the criticism are whatever sound plausible at the moment, and aren't the reason why the criticism is being leveled.

      People have been criticizing machines ever since we had machines that could replace workers at all. Same goes for foreign workers and/or outsourcing. It's all about trying to keep a secure income stream.

    • by i kan reed ( 749298 ) on Tuesday November 19, 2024 @10:16AM (#64957251) Homepage Journal

      And... why do we expect authenticity from advertisements? Have people not cottoned onto the fact that it's purposefully dishonest fluff designed to mislead you?

      • I think mocking authenticity is to gen alpha as seeking authentic experiences is to millennials. Authenticity is seen as old fashioned, now.

      • by hey! ( 33014 )

        And... why do we expect authenticity from advertisements?

        Well, I think you put your finger on the problem in an ironic way. Coca-cola's tagline used to be "It's the real thing". But that raises the question: the real *what*? Coke isn't actually food, it's an industrial produced ultra-processed consumable product.

        It's interesting to compare ad to Coke's landmark 1971 ad, "Hilltop" [youtube.com]. Which do you think is more effective *as advertising*, "Hilltop" or the AI ad [youtube.com]? Which is more *representative of the product* it's trying to sell? Those aren't the same questions.

    • Sure they do (Score:3, Insightful)

      by rsilvergun ( 571051 )
      They got a lot of attention for this terrible advert. It wasn't supposed to be good. You were supposed to hate watch it, which you probably did, and even if you didn't you commented on this post and now the coke brand is lodged in your brain just a little bit more.
    • by gweihir ( 88907 )

      The fact that it lacks authenticity and artistic merit is the entire point of it.

      For AI generated stuff? Yes, very much. Many people can now spot AI generated content without even checking, because it is so generic.

    • Drink Coke. It is clearly trying to show a bland aesthetic. The fact that it lacks taste and flavour merit is the entire point of it.

      Coke's AI-generated ad is perfect for Coke.

      They have long eschewed any real attempt at a drink that can compete on its actual merits in favour of ad campaigns that generate artificial demand.

    • by bjwest ( 14070 )
      It does not "lack authenticity" for god's sake, it was created/contracted by the company that owns the trademark. It can't be any more authentic than that.
  • End of Times (Score:5, Insightful)

    by Baron_Yam ( 643147 ) on Tuesday November 19, 2024 @09:48AM (#64957155)

    AI depends on human input, and it tends to fall down hard if it tries to train on AI output. It isn't complex enough - probably by several orders of magnitude - and it doesn't have proper real world feedback mechanisms.

    So using AI in carefully limited circumstances may be effective... But you're mortgaging the future, removing opportunities for artists who now won't be providing more training data.

    Using AI is exploitative and anti-social. Seems perfectly corporate to me.

    • by Merk42 ( 1906718 )

      So [doing thing in the short term] may be effective... But you're mortgaging the future

      Welcome to Capitalism

    • by bjwest ( 14070 )

      AI depends on human input, and it tends to fall down hard if it tries to train on AI output.

      A five-year-old would fail at generating a simple sentence if it were trained on the work of other five-year-olds, so what's your point here?

  • by rtkluttz ( 244325 ) on Tuesday November 19, 2024 @09:49AM (#64957163) Homepage

    It sounds like they MAY be complaining that the final result is sub par and if so, that is fine. But this also smacks of protectionism. Just because a human artist doesn't do something doesn't make it bad. Just like music, live or pre-recorded....some people like the live aspect with all the little mistakes included, while some claim that studio music lacks something. The only thing that matters SHOULD be the final product. How it gets there and who/what got it there should always be irrelevant.

    • I'm no fan of commercials, but it looks pretty cool to me. Especially the bear plunging into the water.
      • I'm no fan of commercials, but it looks pretty cool to me.

        Me too. It looks good.

        But I've been told I have poor taste.

        • Have confidence in your own taste, nobody should be telling you what you should or should not like. There are no right or wrong answers if there where and there where people who knew them then things like fashion wouldn't go in and out of style.

          There a whole industries telling us what we should and should not like, quite frankly I think they are mostly full of shit.

    • Authentic Ads? (Score:5, Insightful)

      by Roger W Moore ( 538166 ) on Tuesday November 19, 2024 @10:34AM (#64957337) Journal

      It sounds like they MAY be complaining that the final result is sub par and if so, that is fine. But this also smacks of protectionism.

      When you hear people complaining the adverts lack "authenticity" you know that something else is going on. Ads are designed to sell products and services: the entire point is that they are not authentic. Ads selling food hire people to make-up the food to look "perfect", beauty products hire the best looking actresses they can afford and imply that their product will make you look as good as them, big box stores show perfectly clean and maintained stores with happy, smiling youthful staff helping you and lowering prices etc.

      Ads are not designed to be authentic and so someone criticizing one for lacking it clearly has some other motivation to criticize the ad - indeed, they are showing a significant lack of authenticity themselves!

    • It sounds like they MAY be complaining that the final result is sub par

      Other than the money, why would they care if Coke made a sub-par commercial?

    • I grew up with bands that lived and died by authenticity. Any band that was deemed to have sold out was automatically blackballed. This attitude thankfully still continues today. Yes, it absolutely is gatekeeping and protectionism but that's because some people actually care!
  • by HBI ( 10338492 ) on Tuesday November 19, 2024 @09:54AM (#64957177)

    So they could have someone being rogered up the butt by a Coke bottle and it wouldn't bother me in the slightest.

    • Itâ(TM)s come to my attention thereâ(TM)s an AI for thatâ¦

      But realistically, what do people really expect out of commercials? Theyâ(TM)re just propaganda. Itâ(TM)s an industry where the company spends money to get their brand in front of people and convinced them to buy something. If all you have to do is get a logo or name in front of peoples eyeballs. Then AI is perfect.

      In your case, no eyeballs. No revenue for them.

    • Perhaps not but if creative professionals want to protest the use of AI using it to make a fake coke ad showing exactly that and looking very like the original ad would be a great way to show some of the issues with AI in a far more amusing and effective manner than disingenuous complaints about AI ads lacking "authenticity" which is somethig you can say about all ads, including the prior human-created ones that involved polar bears drinking coke.
      • by HBI ( 10338492 )

        I agree with you!! I'd actually watch that...and it would make the point such as it is.

  • Its and ad. (Score:5, Insightful)

    by DarkOx ( 621550 ) on Tuesday November 19, 2024 @09:59AM (#64957195) Journal

    Nobody is trying to stay this is high art. Its 'feel good corporate copy'

    Redrawing Haddon Sundblom made famous by/for CocaCola Santa Clause endlessly year after year was something that required some skill and ability sure but its kitch, something we all look forward to doing/seeing each year because its part of the experience, not be because we all want to sit around and carefully consider what this years take on the Coca Cola Santa means to us..

    It is exactly the kind of repetitive effort that should be automated. We might as well be discussing how rotary routers and moving belts put all those wood wrights slaving away for hours making bead boads and paneling by hand with a plane out of work.

    • something we all look forward to doing/seeing each year because its part of the experience

      The context doesn't lead me to believe that this is sarcastic, but I find it mind-boggling that an advert is a high point of your year.

      • by Anonymous Coward
        "its part of the experience"
        Also, GP didn't say it was a high point, just something looked forward to. Not unlike saying hello to a neighborhood newsstand salesman on your way to work.
      • Re: (Score:2, Interesting)

        by DarkOx ( 621550 )

        Not sarcastic at all, I also would not call it a 'high point' but I like Coca Cola, and I like celebrating Christmas. While it is hardly the 'reason for the season' I enjoy Santa, and I enjoy Santa cans, and images of polar bears sharing in red stocking caps sharing sugary beverages together.

        I'd miss them some if they were gone, it is "fun" and the repetitiveness of it all actually brings a continuity and helps connect the current years festivities with past ones celebrated with friends and family some of w

        • Not sarcastic at all, I also would not call it a 'high point' but I like Coca Cola, and I like celebrating Christmas. While it is hardly the 'reason for the season' I enjoy Santa, and I enjoy Santa cans, and images of polar bears sharing in red stocking caps sharing sugary beverages together.

          I'd miss them some if they were gone, it is "fun" and the repetitiveness of it all actually brings a continuity and helps connect the current years festivities with past ones celebrated with friends and family some of

  • creative professionals need to strike!

    • by Anonymous Coward
      Apparently there was a writers' strike recently. I never noticed. Now an editors' strike would be interesting. t here wood be evedense
    • by bjwest ( 14070 )

      creative professionals need to strike!

      No, "creative professionals" need to get over the fact that they can easily be replaced by technology. You don't hear the pen and paper people complaining about digital drawing and painting technology.

  • who created the last thousand samey marvel or Fast and Furious movies? Them complaining about mediocre is rich. Then again, it takes one to know one I guess...

  • Watched the ad. While it's uninspiring, so's the slop these "creative professionals" serve up.

    This is little more than their jobs are being outsourced and they're freaking out. If they want to remain relevant they need to offer value where AI can't.

  • by MikeDataLink ( 536925 ) on Tuesday November 19, 2024 @10:27AM (#64957307) Homepage Journal

    Everyone is talking about Coke, and they're front page on several news sites. Seems like the ad is working perfectly.

    • by mjwx ( 966435 )

      Everyone is talking about Coke, and they're front page on several news sites. Seems like the ad is working perfectly.

      Been saying this for ages, it's a standard playbook by advertisers.

      1. Create ad that is every so slightly controversial (but not actually bad enough to get censored by anyone).
      2. Create (astroturf) a social media campaign to create faux-outrage.
      3. Watch as the faux-outrage created media attention you literally cant pay for.
      4 (optional). pull the ad with a perfunctory apology and replace it with a 2nd ad you just happened to have ready (amazing coincidence, right) because there are no refunds on media

  • A 'creative professional' did create this ad, he or her just needed no director, producer, location scout, cinematographer, camera operator, camera assistant, gaffer, key grip, grip assistant, electrician, sound recordist, boom operator, lighting technician, makeup artist, hair stylist, wardrobe stylist, truck driver, set designer, production assistant, art director, prop master, on-set medic, script supervisor, actors, catering staff, safety officer, transportation coordinator, vehicle coordinator, insuran

  • by baabaa ( 6512136 ) on Tuesday November 19, 2024 @10:29AM (#64957317)
    They made a generic Coca Cola christmas advert with AI and got a huge amount of free press coverage for their brand in the run up to Christmas - that was their aim, and they achieved it. No stories about Pepsi in the media for the next couple of weeks - it'll all be Coca Cola and their advert.
    • I guess that works for the young population. Once you get a bit into adulthood you simply know that Soda is garbage.

      But critics are right, the 'music' was canned and the cartoony trucks were stuck in the polluting 50s... They looked dorky, and it looks more like an alien invasion than a visit for the holidays.
  • like the product then
  • It's not a bad ad actually. It does lack some warmth and polish but every industry will be affected by AI. AI grows in spurts in different industries and its a hot topic now as differing space periodically check to see what can be done with the latest / current technology.

  • I guess it worked, since I just watched the advertisement and they didn't have to pay anyone to play it.

  • A story as old as the hills
  • Not only the creative element is missing, also the scenes are uncanny.
  • I would not have known it was ai generated if it hadn't been pointed out. It won't be long before one CANNOT tell if something is AI generated without specialized tools, watermarked, etc... I imagine many viewers won't care either way.
    • It might be a good idea if we start distinguishing the difference between Al generated and Al directed. If this entire short video was also completely directed by a single prompt then that might be newsworthy. But Al generated video pixels? that's now just boring.
  • it's hard to imagine how AI can make it worse

  • by toxonix ( 1793960 ) on Tuesday November 19, 2024 @12:20PM (#64957779)

    Coca Cola nets 2-3 billion dollars per quarter. They are creators of corn-syrup based drug delivery vehicles that are making the world obese and unhealthy, and the largest plastics polluter in the world. They also lobby against safe food regulation and fund front organizations that create and distribute misinformation about drinking pure sugar's health effects. They're owned by the biggest multinational investment groups including Berkshire Hathaway, BlackRock, JP Morgan, etc.
    Surprise! The majority owners Jamie Dimon and Warren Buffet don't give a dry flying fuck about humanity or the planet or people's jobs in advertising.

  • There's no reason why every single viewer on a smart device can't have their very own personalized Coca-Cola commercial - to collect and share on social media. a mere three versions of one commercial is such a waste of the true potential that exists.

  • Is relieved somebody made a worse decision.
  • And ad that everybody is talking about and lots of people watched because of that. I'm making a mark here: huge success.

  • ... people drinking the beverage ...

    I guess one of the messages is, 'Coca-cola because Christmas'. The clip is a teaser, not an advert. The clips essentially depend on everyone knowing "coca-cola": The brand is the message. This is the video version of word-salad.

    The AI is very good except for the parked truck in the background of "The magic is coming", (09 seconds): It looks more like a train caboose.

  • The creative professionals need to make something that's a lot better and worth paying for.

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