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Businesses AI

Goldman Sachs Launches AI Assistant Firmwide, With 10,000 Employees Already Using It (reuters.com) 45

Goldman Sachs has officially rolled out a generative AI assistant across the company to enhance productivity, with around 10,000 employees already using it for tasks like summarizing documents and data analysis. Reuters reports: With the AI tool's official company-wide launch, Goldman joins a long list of big banks already leveraging the technology to shape their operations in a targeted manner and help employees in day-to-day tasks. [...] The GS AI assistant will help Goldman employees in "summarizing complex documents and drafting initial content to performing data analysis," according to the internal memo. "While the official line is that AI frees up employees for 'higher-value work,' the real-world consequence is a reduced need for human labor," notes Gizmodo in their reporting. A banker told Gizmodo that because their AI system now processes 85% of all client responses for margin calls, "the operations team avoided hiring 30 new people."

Gizmodo asks pointedly: "If one AI tool is replacing the need for 30 back-office staff in one corner of one bank, what happens when the entire industry scales that up?"

Goldman Sachs Launches AI Assistant Firmwide, With 10,000 Employees Already Using It

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  • Why can't the person writing the original document just do the work the person using the AI was going to do. Then you just skipped the step of using the human using the AI assistant to summarize the document.

    • ...because, when you write a legal contract, you try to put in clauses for all possible contingencies, and then a few more, just in case there are situations where you might otherwise have to pay when things go bad.

      The other guy needs a two sentence AI summary because he can feel good about how simple and straightforward the contract really is, since nothing could ever go wrong anyway.

  • We've not had it long enough to know. Not hiring 30 staff is not the same as firing 30 staff. The AI replacing jobs is just another part of the fear marketing to boost the bubble.

    • by ranton ( 36917 )

      Not hiring 30 staff is not the same as firing 30 staff.

      It is not exactly the same because of the personal disruption a firing has on someone, but they are pretty close. I have been laid off once, but it was in a strong job market so I found another position with a significant pay increase within a month. Being laid off right now if far worse because it isn't as easy to find an equivalent position.

      When looking at the economy overall, not hiring 30 people is the same as firing 30 people. Both result in 30 less jobs in the market. Considering the US population fro

      • I dispute that math. Firing (and not replacing) 30 people removes 30 jobs, yes. But not adding 30 jobs has literally zero impact on the total number of jobs. One is a net change of -30, the other is a net change of 0.

        Not increasing is not the same as reducing. Odd to see that issue come up outside of a Congressional funding debate.

        • His argument is one of attrition- and it's not wrong.

          However, his conclusion is wrong.

          I.e., there is a constant gross change of -$someNumber, requiring a constant +$someNumber in order to balance it.
      • Not hiring 30 staff is not the same as firing 30 staff.

        It is When looking at the economy overall, not hiring 30 people is the same as firing 30 people. Both result in 30 less jobs in the market.

        MaGa MaTh! I go to a casino and look at a blackjack table with $500 in my pocket. I watch one hand which where I would've sat was dealt a 21. I just lost $750! Not playing that hand is the same as losing $750.......wait......that doesn't make sense. I still have $500.

        • That's because the economy isn't a casino.
          Sitting in that casino, the dollars in your pocket do not constantly go down.
          In an economy, composed of people who die and retire, it does.

          Dude's conclusion is a bit overstated without several asterisks, but on the balance, you're definitely a lot dumber than they are.
      • There is one narrow condition where your assertion is true, and false in all others.

        And that is where attrition equals 30.
        If attrition <> 30, then your assertion is simply false.
    • And when your total staff headcount is around 46,000, not hiring 30 people doesn't mean much.
  • by Qbertino ( 265505 ) <moiraNO@SPAMmodparlor.com> on Tuesday June 24, 2025 @04:05AM (#65471695)

    More or less.

    I'm your Type A 80ies computer-kid and switching my career to becoming a full-time web-developer in 2000 was one of the best decisions I ever made. The last 25 years were awesome, I had a great time and made made decent money, even if I didn't get rich.

    However, I see the writing on the wall. The bots are here and they're taking over and social media IMHO has always been a total PoS and it ain't getting better. Slashdot is the only thing that comes close to that for me and I've been here for 25 years which is quite a run. I'll stay around, but that's only a small part of my day.

    I'm glad I have all the skills I could ever ask for in handling computers and digital devices and I'm also glad I basically can do _everything_ I would ever want to do with a computer myself and on a professional level. Designing, programing, video-editing, sound-editing, 3D, DTP, print, typography, etc. all with todays offerings of FOSS. But I also see that there is less and less need for my services in the real world, at an increasing rate and of the new stuff, from social media and online ads onward right up to todays generative and conversational AI there is nothing really there that interests me where I see a full-on day job coming out of it. It's all more of an all-out replacement of my kind.

    On top of that I see the "loneliness epidemic" running rampant outside of my nerdy peer group and the real world increasingly becoming somewhat of an exception for a growing number of people.

    As far as I can see it is due time for me to focus more and more on non-digital things. The last few years my non-fiction reading has moved from IT stuff to social skills and modern psychology (authentic relating, radical honesty, attachment style theory, mindfulness, etc.) and my pastime activities are all IRL (paragliding, kite-surfing, traveling, social dancing, meeting with non-IT peope such as motorbike clubs and boardgamers, etc.).

    The prospect of more and more AI taking over as partners also makes hanging out online way less attractive IMHO. I will still be running my blogs and websites and helping people with digital stuff, but the party clearly is with real face-to-face human interaction now, the IT stuff has taken the place of little more than a sophisticated cultural technique and stopped being a day-job for me.

    While I did get lucky and scored a good job as a sole IT expert and senior developer in a company of 70+ legal experts and lawyers, I do expect my job to go extinct in the foreseeable future and really don't see myself sitting at a desk typing and clicking for money. Those times have passed and I'm likely better off being a barista, dancing coach or travel guide in the future.

    It is my impression that quite a few of my fellow IT experts see things more or less the same way.

    • by monkeyxpress ( 4016725 ) on Tuesday June 24, 2025 @04:51AM (#65471751)

      I agree. The same thing happened with hardware engineering through the 2000s. You used to be able to have an incredible career designing fun products and earning good money if you could do the hardware and embedded software. Then they started outsourcing everything. Over that time I looked at the situation in Shenzhen and sometimes wish I'd been born in China - they got what we used to have. Malls full of electronics part manufacturers and a rapidly developing eco-system able to crank out amazing products.

      It was way more exciting than doing yet another iPhone app, but at least the app stuff was pretty easy and paid well. Now the writing is on the wall for app stuff as well. The whole tech thing is a mess.

      One thing I have learnt though, is that there is very little connection between how hard you work or how difficult your job is vs the pay. You can still work as an electronics engineer in the west, but you'll work at least twice as hard as you would have back 20 years ago, for the same pay without inflation adjustment. You'll also be the lone voice at the company lamenting corner cutting and duck taped solutions for everything, yet be blamed and have to pull the weekend shift when the product starts catching fire because of the dodgy temu batteries. It's not worth it when a good EE can do pretty much anything else.

      Ultimately I don't know what the advice will be for my kids. I think we're just moving to a new sort of feudalism, where pretty much all jobs won't pay enough to have much of a life, so it will all come down to your family's wealth. I see that I have an opportunity to provide them with a bit of a financial base, though I think the window is closing. So really the key is have rich parents and then just do whatever you want since none of the jobs are really going to pay very much unless you have the right connections.

      • You should check out the finance industry. You might be surprised about the opportunities in hardware design and the possible pay scales.

        Just saying....

      • by RobinH ( 124750 )
        Manufacturing is returning, albeit slowly, and in a highly automated way. As someone who's been in automation for the last 25 years, and also done a lot of desktop app development on large LOB applications, I have a hard time seeing AI completely taking over. It's a tool to help with certain problems, but the fundamental day-to-day issues aren't going to be solved by AI. Much of the day involves fabricating and gluing together simple stuff to make a solution. May times in the physical world. I don't se
      • Tell them to learn trades and languages. College is a waste of time and money these days.
    • I see the "loneliness epidemic" running rampant

      That's an obvious market opportunity for fake AI friends to keep people company.

    • by PatKa ( 1043990 )
      I hear you. Since I build my own solar power system last year I am actively considering to work as an electrician. Nowadays that seems more like honest work to me and something that is actually useful. Software and computers were fun that last 30 years but now it more and more feels like a tool that not only does damage to society but controls and watches every move we make so a few people can become crazy rich. Fun times are over.
    • I left IT nine years ago but had already lost interest years before that with rampant idiocy overwhelming simple logic. Every competent IT-er I knew also agreed there was no fun to be found in the business any longer.

      At least I'm glad I still had years of fun discovery in the field, something I doubt generations from now on will experience.

  • by monkeyxpress ( 4016725 ) on Tuesday June 24, 2025 @04:19AM (#65471711)

    I don't deny that the financial sector has important uses, but a large part of it now is just a make for work scheme funded by government bailouts. Outside of things like keeping your money safe, facilitating trade, and insurance etc, its main purpose is supposed to be the efficient allocation of capital, and this dominates the sector. Yet we repeatedly see situations such as the GFC where it essentially just perpetuated a gigantic ponzi scheme, and rather ironically, it was so bad at allocating capital to growth that even when the price of capital was negative (zero interest rates) for over a decade, it still kept trying to feed money into various ponzi scheme, rather than invest in actual real economic output.

    It is laughable in how useless all the modern derivative, high-frequency-trading and other innovations are at generating real economic growth. The victorians built the first industrial society with log tables and quill pens.

    Anyway, my point is that we already know that we don't need much of the financial system, yet it continues to propagate and grow like a cancer, so I have no doubt that the good folks at Goldman Sachs will find yet more ways to harness the talents of our best and brightest in the pursuit of pointless financial innovations, even if this AI replaces a lot of their existing work.

  • so yea built this Hugh place had the city winded two high way, build power for them tore up two ranches.

    Yea and its been empty since they finished it. Its the size of a small city.

  • by devslash0 ( 4203435 ) on Tuesday June 24, 2025 @05:57AM (#65471827)

    Just because you push a piece of software onto corporate devices doesn't mean that people are "using it". But of course, they want to impress the market, bending reality to their narrative.

    • rest assured they are counting it. One bank ceo yesterday told tech staff they were "expected" to use the AI tools being made available to them
      • by G00F ( 241765 )

        I work for a university now, and they mandated copilot, sometimes I's suprising helpfull, but more often it is inacturate. I even tried using a low ball of tell me all the remote systems, databases, ldap, AD and even local config files from from a medium size perl file and it was so grossly wrong missing things like $remote_ldap_host and creating it's own config files and such. I can't even have it check itself.

        Did this with chatgtp free, and it wasn't much better.

        Sometimes its great but its unreliable

  • "Gizmodo asks pointedly: "If one AI tool is replacing the need for 30 back-office staff in one corner of one bank, what happens when the entire industry scales that up?""

    The end of civilisation.

    • Not even close! This isn't just some little community or regional bank, it's Goldman Sachs. They are one of the biggest financial institutions in existence - number nine in the industry. If these numbers are representative, not hiring 30 when you have a staff count of nearly 50,000, then nothing happens.

      The question is foolishly framed.

      • Our new reality with generative AI is not too much changed from our reality without it. We now have personal oracles to take our questions to instead of asking an expert, as long as we are diligent to follow up with even the most surface of skims to make sure the AI didn't hallucinate. This reduces the busy work we would have pushed off on junior team members or interns, so not much replaced. What we have to fight against is this perception that AI replaces intellectual workers. It doesn't, really. It enhan
  • at large enterprises now. MSFT came in and extolled the benefits of copilot to summarize Teams meetings (which requires you to record your meetings) and now the entire workforce is being encouraged to use it.

    I don't mind tools that reduce day to day toil, but it's a slippery slope between this and "Hey Cortana/Siri/Chatgpt/whatever, dig through this directory on user employee share hard drives and summarize their activity over the past year. Score activity using the following metrics. Rank employees base

    • by gtall ( 79522 )

      If they would have co-pilot good enough to go to meetings, that would be an advance. Then it could summarize later in its spare time when all it is doing is trying to get that co-pilot in the next company over into cyberbed.

      A real advance though would have co-pilot initiating meetings for other bots where they could decide important things (e.g., which one has the best hallucinations, what dd the VP's wife do with the poolboy, etc).

      And the last stage is where there are co-pilot companies run by a bot with a

  • Great, now financial advisors & investment bankers will rely on AI-summaries of AI-generated reports to make investment decisions...what could possibly go wrong! And if I call to make an investment decision, the "advice" I will receive will be from AI! All so Goldman Sachs can continue to reap huge profits while the individual investor gets screwed once again...
  • a parasite wants to be more efficent at taking from the host without accidentallu providing any benefit,
  • The rest of us are using it _unofficially_.

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