Forgot your password?
typodupeerror
IT

To Fight Business 'Enshittification', Cory Doctorow Urges Tech Workers: Join Unions (acm.org) 136

Cory Doctorow has always warned that companies "enshittify" their services — shifting "as much as they can from users, workers, suppliers, and business customers to themselves." But this week Doctorow writes in Communications of the ACM that enshittification "would be much, much worse if not for tech workers," who have "the power to tell their bosses to go to hell..." When your skills are in such high demand that you can quit your job, walk across the street, and get a better one later that same day, your boss has a real incentive to make you feel like you are their social equal, empowered to say and do whatever feels technically right... The per-worker revenue for successful tech companies is unfathomable — tens or even hundreds of times their wages and stock compensation packages.
"No wonder tech bosses are so excited about AI coding tools," Doctorow adds, "which promise to turn skilled programmers from creative problem-solvers to mere code reviewers for AI as it produces tech debt at scale. Code reviewers never tell their bosses to go to hell, and they are a lot easier to replace."

So how should tech workers respond in a world where tech workers are now "as disposable as Amazon warehouse workers and drivers...?" Throughout the entire history of human civilization, there has only ever been one way to guarantee fair wages and decent conditions for workers: unions. Even non-union workers benefit from unions, because strong unions are the force that causes labor protection laws to be passed, which protect all workers. Tech workers have historically been monumentally uninterested in unionization, and it's not hard to see why. Why go to all those meetings and pay those dues when you could tell your boss to go to hell on Tuesday and have a new job by Wednesday? That's not the case anymore. It will likely never be the case again.

Interest in tech unions is at an all-time high. Groups such as Tech Solidarity and the Tech Workers Coalition are doing a land-office business, and copies of Ethan Marcotte's You Deserve a Tech Union are flying off the shelves. Now is the time to get organized. Your boss has made it clear how you'd be treated if they had their way. They're about to get it.

Thanks to long-time Slashdot reader theodp for sharing the article.
This discussion has been archived. No new comments can be posted.

To Fight Business 'Enshittification', Cory Doctorow Urges Tech Workers: Join Unions

Comments Filter:
  • Unions (Score:5, Interesting)

    by hadleyburg ( 823868 ) on Sunday October 19, 2025 @06:04PM (#65736872)

    I suppose this is the cue for a Slashdot weigh in on capitalism vs socialism.

    You know, I don't see why unions should be so triggering. In economic terms, "production" produces "economic rent". Firms use whatever power they have to maximise this (e.g. they may have a certain amount of monopoly power). This economic rent can be taken entirely by the firm, or be shared with the workers. When workers exercise power in their control (collective bargaining through a union), they can receive a bit more of this rent.

    It sounds like a reasonable, and reasonably democratic set up.

    Sure, you can dig up all the sins of unions, or for that matter the sins of firms exploiting workers, but the basic framework doesn't seem unfair to me. Perhaps gut-feel opposition comes with a instinctive personality type. Are you the sort of person who likes to work in a group, or are you the sort of person that prefers to be self-reliant.

    • by Joe_Dragon ( 2206452 ) on Sunday October 19, 2025 @06:20PM (#65736894)

      more workers rights are needed!

    • Re: Unions (Score:4, Insightful)

      by RightwingNutjob ( 1302813 ) on Sunday October 19, 2025 @06:39PM (#65736930)

      I'm the sort of person who doesn't like words being put in his mouth by an arm of a large political organization that is has declared itself to legally be my voice.

      If unions had stayed in their lane and stuck to *only* representing their members' interests in the workplace, the above would sound like mindless paranoia. But in the real world, in the US at least, unions long-ago branched out into broader political advocacy and have established all kinds of mutual relationships with all kinds of left-wing establishments.

      Here in Massachusetts, for instance, the teachers unions are mouthing off on globalizing the intifada and have advocated for ballot measures to dumb down statewide graduation requirements, raise the minimum wage to something like 20+ per hour (no teachers make minimim wage) and establish higher state income tax brackets.

      The place where I went to grad school, the grad students unionized in the last couple of years, and the union began to mouth off on strapping on bombs and riding the bus...I mean "Palestinian rights" shortly after establishing itself.

      I recall reading a story a few years ago about a unionized professor at CUNY who tried to sue his union for the above kind of nonsense and having his case dismissed on the grounds that union stuff is a workplace issue and he as an individual couldn't have standing in court about it since the union is his legal representative about workplace issues as far as the state is concerned.

      The wife did residence training at a place that was unionized. Did the union do anything about the hazing ritual that is medical residency in the United States (30 hour call, 6 day work weeks for months on end, etc)? Nope. They just collected a cut of her paycheck and had their rep (whom she considered a friend) call her up one day and read off a script about supporting some Democrat-aligned horseshit that had nothing to do with her job.

      Parasites. With left-radical characteristics. Plain and simple.

      • Re: Unions (Score:5, Insightful)

        by hadleyburg ( 823868 ) on Sunday October 19, 2025 @06:52PM (#65736944)

        I can understand your points.

        I suppose it is much like a political party. If you join, you are to some extent announcing that you subscribe to the views of the party. In reality you are likely to agree with most of them, but take issue with some of them. If your views stray too far from those of the party, then you leave that party. With a union, that can mean having to leave your job. It can even mean having to leave the industry. Similar to how it is in politics, if you are seriously concerned about leaders going astray, you have to get involved.

        But I sympathise with situations you mention, including that of your wife, and agree that unions are certainly not incapable of poor representation.

        • I suppose it is much like a political party. If you join, you are to some extent announcing that you subscribe to the views of the party. In reality you are likely to agree with most of them, but take issue with some of them. If your views stray too far from those of the party, then you leave that party. With a union, that can mean having to leave your job. It can even mean having to leave the industry.

          I have never seen this. Every job I have worked in has had union and non-union workers side by side. No pressure to join the union either, unless you count something along the lines of "free donuts in the break room once a year" as pressure. Most of my experience is outside the USA though. Can anyone weigh in on this? Has anyone experienced jobs with compulsory union membership?

          • The US has banned compulsory union membership (as part of the employment contract) in about half of the states. This is referred to as "right to work" legislation.
            Compuslory union membership is now illegal in the UK (from some time in the late 1980s).

            But although they are not as common these days, "closed shops" still exist.

      • Re: Unions (Score:5, Insightful)

        by quintessencesluglord ( 652360 ) on Sunday October 19, 2025 @07:26PM (#65737002)

        Somehow I imagine you are perfectly fine with corporations making political donations that may be contrary to their shareholders' or workers' politics.

        Criticizing one without the other ("but money is speech unless a union does it") is just the mark of a sycophant.

        We've heard it before.

        • I've lived in the Northeast almost my whole life and I've lived in Massachusetts my entire adult life. If my requirement for a job were that my employer totally aligned with my own subjective values, I'd be begging on the streets.

          As for my stock portfolio...I don't care. I want my dividends and I don't care how they get them to me so long as they stay within the letter of the law. See above about being able to compartmentalize one's own opinions from the need to require everyone else in a big diverse countr

          • Re: (Score:2, Insightful)

            by ClickOnThis ( 137803 )

            The political-action policies of unions are determined by their membership. Anyone can run for a union position and participate in the creation of such policies.

            The political-action policies of corporations are determined by unelected C-suite bureaucrats and major influential shareholders. You have to have already eaten from the royal jelly to be in that crowd.

            Which is more democratic?

      • Re: Unions (Score:5, Interesting)

        by Pizza ( 87623 ) on Sunday October 19, 2025 @07:28PM (#65737012) Homepage Journal

        The wife did residence training at a place that was unionized. Did the union do anything about the hazing ritual that is medical residency in the United States (30 hour call, 6 day work weeks for months on end, etc)? Nope. They just collected a cut of her paycheck and had their rep (whom she considered a friend) call her up one day and read off a script about supporting some Democrat-aligned horseshit that had nothing to do with her job.

        I'll call your anectdote and raise you mine.

        My ex (a highly skilled ICU nurse) was utterly screwed over by her supervisor in a cut-and-dry case of workplace harassment. The nurse's union -- that she wasn't even a part of -- fought on her behalf and won, yielding a decent settlement that included back pay and removing her from a career-ending blacklist.

        Meanwhile, when it comes to politics, you're confusing cause and effect. The reason why most unions lean heavily Democrat (notably excluding those representing law enforcement personnel) is that the other candidates (and/or office holders) are campaigning on (if not actually enacting) policies that actively screw over their members. Blaming unions for this is like blaming the proverbial nerd for his face being in the way of a bully's fist.

        Incidentally, it's illegal for normal union dues to fund political activities. Just like it's illegal for churches to do the same. Or at least it was until this past July.

      • Thats the best part. You’re free to find a job without a union.

      • by Ogive17 ( 691899 )
        Maybe if Republicans hadn't spend the last 4 decades trying to destroy unions, they wouldn't be pushing more liberal causes.

        https://fred.stlouisfed.org/series/SIPOVGINIUSA [stlouisfed.org]

        It's no coincidence that this graph coincides with Reagan's "trick"le down economics.
      • The wife did residence training at a place that was unionized. Did the union do anything about the hazing ritual that is medical residency in the United States (30 hour call, 6 day work weeks for months on end, etc)? Nope. They just collected a cut of her paycheck and had their rep (whom she considered a friend) call her up one day and read off a script about supporting some Democrat-aligned horseshit that had nothing to do with her job.

        Parasites. With left-radical characteristics. Plain and simple.

        It doesn't end there in medicine either. The American Board of Medical Specialties has basically set up an illegal guild in this country. After you finish residency and get licensed, every state in the Union recognizes that you are fit to practice. But the ABMS wormed its way into all sorts of organizations and basically acts as the mob of the medical world. You have to jump through their hoops, buy their material for thousands of dollars, take a test the one time a year they give it and pay even more thous

    • People ask who will buy their products. The billionaires have thought that question through to its more logical conclusion.

      Everybody thinks capitalism can't die unless socialism kills it.

      But what if somebody else kills capitalism. And what if they do it for their sake and only their sake? The ultra wealthy are preparing for a post capitalist world where they control all resources. A world where they aren't dependent on us filthy creatures known as consumers.

      It's usually called techno feudalism.
    • Are you the sort of person who likes to work in a group, or are you the sort of person that prefers to be self-reliant.

      I'll work in a group when it suits me, but I prefer to err on the side of self-reliance. I consider it to be a form of fault-tolerance, nothing more, nothing less. Because I dive a lot lately, here's an analogy: Diving with a buddy is much more safe, however, there are courses offered for self-reliant diving because you may one day find yourself alone in an odd situation where the only one you can rely on is you. That can mean the difference between life and death.

      Besides, if your own identity disappears in

    • by tlhIngan ( 30335 )

      Opinions change.

      In the early days where the dot-com bubble was happening, unions didn't make sense when people were making big bucks for knowing their way around a keyboard. Most anti-union sentiment starts here because the people were the "hot stuff" and seeing everyone else as dinosaurs not wanting to learn the latest "hot stuff" to keep themselves employed.

      Unions were seen as a way for the luddites to stay employed doing what they do and avoid the technological revolution that's happening around them.

      Of

    • as someone who owns and runs a few companies, the largest having around 1000 people working in it, I can understand why some people, especually who never built a company, think that the people working for a company are underpaid compared to the people who buolt it. This misunderstanding is easy to develop, people (and many other animals) have a strong built in mechanism responsible for having emotions and feelings related to fairness. This expectation of fairness is easy to channel into a different sort of

      • as someone who owns and runs a few companies, the largest having around 1000 people working in it, I can understand why some people, especually who never built a company, think that the people working for a company are underpaid compared to the people who buolt it. [...]

        I think that someone like you who has built their own company (companies) is deserved of respect. There is quite a lot of risk involved, and I think it is reasonable to consider the profits as a sort of reward for taking on that risk. You also provide employment to a lot of people. I certainly tip my hat to you.

        But I also think it is important to consider that in some situations a union is a force for good. In your situation a union may not be needed - The employees may be treated well, and even if they are

      • by Pizza ( 87623 )

        On a personal level, I woildn't allow unions to take over my enterprise, I would rather see the business shrink and restructure than lose control over how it is governed

        That's not how the law works. Even with today's MAGA-neutered NLRB.

        (FYI, every business owner knows the government already dictates quite a lot about how their companies are structured, run, and otherwise governed)

    • Most Americans, even those with the narrow degrees we hand out today, would struggle to tell you about the difference between Capitalism, Socialism, and Communism.

      At least 1/3 of Americans probably believe EU cities are burning from the immigrant invaders, that Muslims have destroyed London, or that unions are shutting down absolutely everything and destroying Parisian neighborhoods. They also think you can't have cars and walkable neighborhoods, or houses with yards, and more, because of what they see o
    • You're leaving out an important element, and you can't even really start discussing it validly until you include it. This element is that the union is itself another firm. It is not the workers exercising power in their control; the union exercises the power.

    • I suppose this is the cue for a Slashdot weigh in on capitalism vs socialism.

      You know, I don't see why unions should be so triggering. In economic terms, "production" produces "economic rent". Firms use whatever power they have to maximise this (e.g. they may have a certain amount of monopoly power). This economic rent can be taken entirely by the firm, or be shared with the workers. When workers exercise power in their control (collective bargaining through a union), they can receive a bit more of this rent.

      It sounds like a reasonable, and reasonably democratic set up.

      Sure, you can dig up all the sins of unions, or for that matter the sins of firms exploiting workers, but the basic framework doesn't seem unfair to me. Perhaps gut-feel opposition comes with a instinctive personality type. Are you the sort of person who likes to work in a group, or are you the sort of person that prefers to be self-reliant.

      I think unions have been demonized in the public conscious here in the States for most of the last 40-50 years. I know growing up my Dad constantly told me to never, ever consider joining a union of any kind because they would absolutely destroy my ability to work for a "good" company, whatever that meant. Then, when I actually got old enough to enter the workforce, he fed me a bunch of bullshit about how it's completely illegal for tech workers to form unions. He was either a drinker, or mixer, of the corp

    • All unions become corrupted when money enters the picture. Unions normally start out all nice and shiny and effective... and then time and money takes it toll based upon how effective the union was when it started. If it is an effective union, then it will be corrupted very rapidly.

      Money can NOT be allowed to become concentrated in the hands of a few. Management should not be billionaires. Creators could be billionaires, but not managers/executives.

  • by Anonymous Coward

    unions came about as labor workers realized they were in fact replaceable at the individual level but not in the aggregate. tech workers have felt immune to this for three decades. hurts donut

  • by h33t l4x0r ( 4107715 ) on Sunday October 19, 2025 @06:12PM (#65736886)
    Anything that can be done remotely can be outsourced to India. I know everyone thinks they're 10x their Indian equivalent but it's not true.
    • You're right. While the truly excellent outliers I have known and led have all been local-ish, the median is about the same and has been, in my experience, for almost a decade. And the worst coders I have known were also local. Most of the Indian and Filipino coders I have known were straight up the middle, generally competent enough. Not stars, not flops.

    • The union can advocate for banning outsourcing. Having the basic functioning of large parts of your economy dependent on a foreign country is not a good idea! Someone living in an Indian slum can probably remember your social security number better than your wife can.
      • That would be like Pepsi advocating banning Coke. Go ahead and advocate for banning the thing you're competing with.
  • We're going to have to tax robots or the intellectual equivalent and redistribute the money as UBI or whatever. Nobody will be able to afford the products made in the lights-out factories (Western executives who visit China are coming back terrified [telegraph.co.uk]) or their software equivalents otherwise, and the whole system will implode.

    A hundred years ago, "overproduction" was a big topic of discussion and Aldous Huxley wrote a book in response to these concerns. Maybe you've read it; if not, you really should. If you have read it, definitely go read his essay Brave New World Revisited [huxley.net]. If you've read both, you're already one of the converted.
    • Where they get to have all the money and all the power and they don't have to sell anything to you. Were you filthy consumers can wallowing dirt and dust and die and they can ascend to godhood.

      The ultra wealthy have already noticed how dependent they are on you and me and they don't like it. They are taking steps to sever that dependency without losing their limitless wealth and power. It's the end of capitalism but without the socialism
      • Conversely, nobody has to buy from them and their systems depend on mass production. Go read early 20th century writings on the topic, they were scared to death of production getting too cheap. Henry Ford famously and astutely paid his employees enough to buy the product they made. He didn't care about them, but he did understand he couldn't sell to broke people.
  • by pz ( 113803 ) on Sunday October 19, 2025 @06:31PM (#65736910) Journal

    Whether or not workers in a particular segment are unionized is entirely orthogonal to the quality of goods being produced and services being provided.

    Enshittification is happening because of many factors, but perhaps the biggest single idea is "move fast and break things." When a company no longer values the customer experience, the customer experience is shitty. That effect has nothing to do with the organizational structure of the company.

    • Enshittification is happening because of many factors, but perhaps the biggest single idea is "move fast and break things." When a company no longer values the customer experience, the customer experience is shitty. That effect has nothing to do with the organizational structure of the company.

      That worked for Facebook/META. Create a minimally useful product, barely stay ahead of the competition, use network effects to trap users whose friends are also trapped, erect moats everywhere you can, lie to customers and government agencies about what you are really doing, value your profit over any lethal negative externalities you create, practice chicanery without fear.

      Winning!

  • Customers grow a spine and boycott shitty products

  • Over time the Unions invariably become an instrument of control by management. Especially if Management and Union bosses take family holidays together /s
    --

    The idiom “doing a land-office business” means conducting very brisk, profitable, or fast-paced business activity, usually implying that sales are happening quickly and in large volume.
  • Let me remind everyone Cory Doctorow is not a real doctor.

  • by cascadingstylesheet ( 140919 ) on Sunday October 19, 2025 @07:26PM (#65737006) Journal
    That way you can just front-load all the enshittification and get it over with!
  • I had a union job once, years ago. And while I was very well paid (about 3x what was minimum wage at that time) I remember that we were told exactly what to do and how to do it. You could not deviate at all from what your supervisor instructed you to do. Union dues are mandatory, and in all union related votes you were told how to vote. Made me take college seriously so that I could escape that robotic life.

    Much more useful is to vote with your wallet. Find and support companies that put customers first.
  • Doctorow is a Communist beloved by 68ers (Boomers) for preaching the doctrine. Unions drive away quality workers and promote the incompetent, sort of like socialism does. "Enshittification" is the result of high taxes and regulations created by Boomers. People want easy answers, like hating Jews or hating the Rich (or even actual Whites) but these are pathologies, not policy.

    • "Doctorow is a communist" is exactly the kind of "easy answers" you describe. Ironic that you haven't realised it.

  • OK...sold...I need a union. Where can I find one? There's none active at my company and I haven't heard of any software engineer unions at all...and I've been very active in the tech community for 25 years. Oh and if the answer is "go start one yourself?"...go fuck yourself.

    I think I would benefit from a well run union...I just know of none...even googling, I don't see any in my area.
  • Who are these people "walking across the street" for a better job. The market is murder at the moment.
  • Pff... I remember when people were saying Google couldn't become evil because the workplace culture at the company wouldn't allow it. The geeks would rebel and refuse to do evil.

    Turns out, those geek ideals go right out the window when a paycheck is involved, and most people will shut the hell up and do their job. If that weren't true, nobody would work for Google, Meta, Comcast, Oracle, X, etc.

  • Teacher's Union (Score:5, Interesting)

    by kenh ( 9056 ) on Monday October 20, 2025 @10:34AM (#65738138) Homepage Journal

    I once worked as a programmer (Mainframe, back in the late 80s/early 90s) so my experiences back then (last century!) probably don't relate to today's job market, but if programmers (in general) think they have an issue the unions can solve, go for it...

    BUT, understand that you run the risk of your programmer union becoming like the teacher's union, where every teacher is considered equal, and any sort of merit pay is (literally) prohibited. Teacher's unions (the union most Americans interact with) treat each teacher are interchangeable/entirely equal cogs, with the only distinguishing thing about them to differentiate pay levels are "time on the job" and "level of education". Of course, tenure is a unique monkey wrench in the comparison - teachers unions enforce tenure, private unions don't.

    Programmers, in my experience, believe themselves to be like snowflakes, each one unique and different, each one possessing a unique skill set that makes them worth just a bit more than the programmer next to them - a programmer's union would likely struggle to accommodate that belief.

    Cory talks about "enshitification", unionizing "programmers" would be embracing "commoditization" of themselves - unions can be great when the worker skill set is easily defined and the workers can easily be replaced, it gives commoditized workers the ability to even the power dynamic between worker and company - programmers, on the other hand, neither regard themselves as "commodities" nor easily replaceable, and they will have to do so to be successful in a union environment I suspect.

    My biggest issue with unions is that the workers form a union to address some (presumably) righteous mistreatment, but too soon the "union" thinks it is an equal business partner with the actual owners of the business and try to dictate business practices, etc. The cautionary tale for me is the Stella D'oro Bakery strike in NY years ago. See https://bronx-yes.com/en/etern... [bronx-yes.com] for a very worker-friendly version of the story, there's also a worker-friendly movie "No Contract, No Cookies" https://www.imdb.com/title/tt1... [imdb.com]

    • Programmers, in my experience, believe themselves to be like snowflakes, each one unique and different, each one possessing a unique skill set that makes them worth just a bit more than the programmer next to them - a programmer's union would likely struggle to accommodate that belief.

      I would hope that the last two decades of cyclical hiring + layoffs has disabused programmers of any seniority of the notion that their employers consider them anything other than a fungible product. "We hire rockstar dev" is just company code for "we shall blow smoke up your ass, force you to give us unpaid overtime until either the project is done or you burn out, and then fire you to save costs and get our management bonuses. Sure you're jaded now, but that's OK - there's a whole new graduating class of

  • throw some gas on it to put it out!

    Yeah... that's the sort of thinking at play here: [1] Identify a problem and then [2] propose a "solution" that seems great to a simpleton but which would actually make things far worse. There's simply NO situation in which unionizing a set of workers makes quality and quantity and price get better for the consumer or average citizen. Unionized auto workers in the US famously produced higher car prices and lower quality cars. Unionized government workers produced the world

Some people manage by the book, even though they don't know who wrote the book or even what book.

Working...