Forgot your password?
Close
typodupeerror
Businesses AI

OpenAI and ServiceNow Strike Deal to Put AI Agents in Business Software (cnbc.com) 11

Posted by BeauHD from the agentic-all-the-things dept.
According to the Wall Street Journal, OpenAI and ServiceNow signed a three-year deal to embed AI agents directly into ServiceNow's enterprise workflows. CNBC reports: As part of the deal, ServiceNow will integrate GPT-5.2 into its enterprise workflow platform and create AI voice technology harnessing these models. "Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI," said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow.
This discussion has been archived. No new comments can be posted.

OpenAI and ServiceNow Strike Deal to Put AI Agents in Business Software More

OpenAI and ServiceNow Strike Deal to Put AI Agents in Business Software

Comments Filter:

  • OH THANK GOD! (Score:3)

    by dskoll ( 99328 ) on Tuesday January 20, 2026 @10:13PM (#65938762) Homepage

    I was really, really worried for a second that there'd be some piece of software out there that didn't jump on the AI bandwagon. I AM SO RELIEVED!

    • I'm somewhat concerned they're well embedded in a lot of systems that should have privacy enabled. The NHS in the UK uses them. The idea of a data hoover next to private records is concerning.

      • Re: (Score:1)

        by Anonymous Coward
        The UK's not alone. Doctors in Australia use AI tools including for transcriptions of doctor-patient discussions. Theoretically you can opt-out of AI involvement but how much reach into confidential medical information do these AIs already have?
        • Thing is transcription is basically solved with local low power models. There's zero excuse for a cloud based service there. If it helps doctors make less mistakes then awesome but it shouldn't put patient privacy at risk.

  • Pay Per Guess not Per Answer nor Correct Predictio (Score:3)

    by JakFrost ( 139885 ) on Tuesday January 20, 2026 @10:15PM (#65938764)

    ServiceNow will nickel-and-dime you to death with their SaaS Artificial Ignorance AI agents and charge you per each guess of the agent, not per answer or correct prediction. That's their business strategy from their chat agents and predictors.

    Maybe they'll finally be able to analyze to real useful data and not the crap in their Task inherited tables shor_description (aka subject) fields and descriptions.

    • 100%. A highly transactional company that's just looking to make their annual uplift in service fees from their customers has found a way to keep their name in the news. Surely this AI integration is worth another 10-20% to you, right megacorp?

      zzzzzzzzzz....

  • Good. It is time this thoroughly deranged hype collapses.

  • so it was not AI before? automated workflows emails slop and all that was .... not code?
    that shit sucked so much before, maybe AI will make it better?!!

  • I have difficulty imagining how their services could be done worse, but perhaps AI will be able to beat my expectations.

  • Seems like just about a year ago the ServiceNow CEO was touting how their in-house AI Agent capability was best in class and was going to save companies money. Guess that didn't work out.

    https://fortune.com/2025/05/13... [fortune.com]

Slashdot Top Deals

Cobol programmers are down in the dumps.

Close