'AI's Decimation of Call Center Jobs Has Begun' (yahoo.com) 124
"AI's decimation of call center jobs has begun," reports Bloomberg:
Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans. In some cases, they've already wiped out sizable chunks of their customer service operations, together representing thousands of workers.
The specter of automation has long loomed over the call center industry, which employs millions worldwide from the U,S, to India to the Philippines. But until recently, generative artificial intelligence wasn't good enough to move the needle. Now, AI advancements — and pressure on executives to show they're embracing the new technology — have prompted corporations to deploy the tools more widely. Customer service employment in the U.S. is declining and will likely continue to do so as more tasks are automated, Forrester analyst Kate Leggett wrote in a report earlier this year. While it's impossible to determine the future job losses, she estimated that almost half of customer service roles will be affected by 2030.
Globally, the steepest job cuts are expected to hit countries like the Philippines, where many Western companies have outsourced their most easily automated work. Salespeople at multiple tech companies told Bloomberg that they routinely pitch call center AI tools as a way of lowering labor costs, undercutting a common industry claim that AI is primarily a way to help workers become more productive rather than kill their jobs... Commonwealth Bank of Australia, the nation's largest lender, has shed hundreds of workers from its chat support line as it wove AI into the system, according to people familiar with the work. This amounted to tens of millions of dollars in savings per year, one of the people said...
Microsoft is both one of the largest vendors and adopters of customer service automation tools. This has helped the software giant trim its customer service workforce — a mix of contractors and full-time staff — from about 50,000 to 40,000 in recent years, according to a person familiar with the operations. "If something happened with little Johnny's Xbox in the middle of the night, we can now solve that with AI," Judson Althoff, who runs Microsoft's sales and service operations, said in an interview. Althoff said in April that AI is saving the company about $750 million per year in customer service costs. More complex problems still require human support, but the company is constantly expanding what can be fixed automatically, he said in the interview.
Two examples from the article:
The specter of automation has long loomed over the call center industry, which employs millions worldwide from the U,S, to India to the Philippines. But until recently, generative artificial intelligence wasn't good enough to move the needle. Now, AI advancements — and pressure on executives to show they're embracing the new technology — have prompted corporations to deploy the tools more widely. Customer service employment in the U.S. is declining and will likely continue to do so as more tasks are automated, Forrester analyst Kate Leggett wrote in a report earlier this year. While it's impossible to determine the future job losses, she estimated that almost half of customer service roles will be affected by 2030.
Globally, the steepest job cuts are expected to hit countries like the Philippines, where many Western companies have outsourced their most easily automated work. Salespeople at multiple tech companies told Bloomberg that they routinely pitch call center AI tools as a way of lowering labor costs, undercutting a common industry claim that AI is primarily a way to help workers become more productive rather than kill their jobs... Commonwealth Bank of Australia, the nation's largest lender, has shed hundreds of workers from its chat support line as it wove AI into the system, according to people familiar with the work. This amounted to tens of millions of dollars in savings per year, one of the people said...
Microsoft is both one of the largest vendors and adopters of customer service automation tools. This has helped the software giant trim its customer service workforce — a mix of contractors and full-time staff — from about 50,000 to 40,000 in recent years, according to a person familiar with the operations. "If something happened with little Johnny's Xbox in the middle of the night, we can now solve that with AI," Judson Althoff, who runs Microsoft's sales and service operations, said in an interview. Althoff said in April that AI is saving the company about $750 million per year in customer service costs. More complex problems still require human support, but the company is constantly expanding what can be fixed automatically, he said in the interview.
Two examples from the article:
- Last year Hyatt fired 30% of its in-house customer support staff for the Americas, according the hotel-industry news site Hotel Dive.
- Last week Bloomberg reported Uber had cut 10% of its customer service jobs as part of effort to "embrace artificial intelligence," according to the article. "Today, Uber pushes users to submit support requests through their apps, where they're met with an AI chatbot."
Good (Score:2)
Call centers have been absolute shit for 30+ years.
Re:Good (Score:4, Insightful)
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Is support a tool or a weapon? (Score:2)
I like the FP branch, but too bad it didn't lead deeper or at least spawn some Funny.
Mostly just sharing a couple of anecdotes, but having trouble deciding which side to focus on. I think I'll start with the provider side, since so much of my career involved providing support.
Funniest anecdote is probably from an Internet startup before the first bubble burst. They had some venture funding, but support wasn't in the business plan. I was actually hired for one role, but wound up doing most of that work on my
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the biggest trick was to get the customer to look at the right thing that would most quickly reduce the problem space. Once the problem was clear it usually made the best solution clear, too. So far I hain't seen a chatbot like that.
Like many on here, I did my share of tech support back in my early years. "Asking the right questions" is the hardest part. Just because the last three customers had a firewall problem, doesn't mean the current customer does. A good script of questions can help, but a bad script will just get you stuck in a loop. And customers have been conditioned to expect the helpdesk to be useless, so by the time they give and phone for help they are already probably upset, so you have to first convince them that you re
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People didn't like phone trees, and phone trees have endured. AI might finally kill the phone tree.
The decrease in Indian call centers were mostly due to broadening offshoring destinations and increased emphasis on skill at sounding American. Some places did proudly declare their domestic call center status, but lots more anonymous but credible sounding call centers exist.
Here, the accent is whatever they want, the cost is closer to an automated phone tree than a human.... I think this one is persistent,
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I was on with AT&T recently and the human on the other side sounded pretty American, with maybe a slight Eastern European accent. At one point during the call, something went haywire--I heard my own voice echoed back to me, sounding vaguelly Eastern European, while the person on the other side now sounded 100% Indian.
It was pretty impressive voice mod software (until it messed up!).
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Re: Good (Score:5, Funny)
Add in a couple of curse words and you get to the agent faster. I've started saying "I need to speak to a fucking human" a lot of the time when you add the "fucking " you will be immediately transferred.
Re: Good (Score:2)
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Thank you for requesting organic support !
All of our agents are currently busy assisting other customers . . . .
. . . . LOL ok that's a stretch. We only have one human agent so we can pretend that
we care that you meatbags can still somehow scratch a living out of the meager pay
that this job provides.
Anyway . . . .
The current wait time is: four days, seven hours and twelve minutes.
Assuming you're not immediately hanging up after that previous sentence, I'll be back to
re-play this recording every thirty sec
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Oh, they're still there. The difference is that instead of paying pennies on the dollar to offshore; some businesses are willing to cough up a whole nickel for an agent who's had the voice coaching to not *sound* Indian. But if you pay attention... I'm thinking specifically of some recent interacions with Amazon support... the occasional "prepone" or "do the needful" still slips out... in a texan or southern or even midwestern accent.
Also, the Philippines, especially Cebu, have become huge for offshore tec
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The Indian AI call centers didn't last, people didn't like them. The Artificial ones won't last either, for the same reason. Everything old is new again.
Maybe. At least the American AIs will speak better English (mostly). But more likely the companies will ignore the dissatisfaction of their customers if they can save some money, and all their competitors are doing the same thing.
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I did dialup ISP technical support for a summer in college. Worst job I've ever had. AI can have it.
Re: Good (Score:2)
Have you tried turning it off and on again?
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Honestly, can't say I disagree with this as a solution for first tier at least at this point. As others have pointed out, this can potentially end phone menu trees. Not to mention that they will likely allow the AI, as an expert system, to actually not use ridiculous call center scripts. I still absolutely think that you need human problem solvers to escalate to, but the first people you usually get on the phone are often not problem solvers. I was on the phone for support with a fast charging station the o
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Exactly. My interactions with quality AI (not the chatbots that most companies claim are AI) is far superior to my experience with offshored customer "service." The problem is going to be what power the AIs are going to have to actually fix something. One advantage of dealing with a human is that at some point they may be willing to give in just to get rid of you, or in hopes of avoiding a negative review.
Customer Rights (Score:5, Interesting)
Re: Customer Rights (Score:2)
Re: Customer Rights (Score:2)
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Re: Customer Rights (Score:3)
I've seen demos by my company where you wouldn't know you're talking to an AI except it was plainly disclosed. It even did a handoff to a different agent (actually a bot with different "skill" capabilities). The system is designed to escalate to a human when anything exceeds the AI capabilities or authorization. Or when the caller demands. But in most cases there will be a wait time in queue for a human. (You should know that average wait times are always a designed staffing decision made with knowledge of
Re: Customer Rights (Score:5, Insightful)
Thats cute. Now put it in front of the public without the person on the other end following your demo script...
All of the sudden its shit.
My company has done this as well, and it works great for the guy who made it, who talks to it with knowledge of its capabilities and nuances... but then as soon as anyone with a slightly different choice of words comes along ... its fucked.
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Yeah, but what is it competing against?
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Re:Customer Rights (Score:5, Insightful)
We're going to need a law that customers have the right to talk to a person because the AI isn't going to be reliable.
The humans are usually no help regardless. They are often not sufficiently trained to do their jobs, and they frequently have no power to do anything for the customer anyway.
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Maybe these days. Maybe (as I'm cynical) some companies intentionally cripple human support (e.g. pointing you to online resources) so that you might as well use AI support, and thus making an argument for cutting out human support. Like Google Search enshittifying itself to the benefit of Gemini
Re: Customer Rights (Score:2)
I switched to duck duck go.
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Re: Customer Rights (Score:2)
Neither does Google any more. You can put quotes around terms and still get searches which don't contain them
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Maybe these days. Maybe (as I'm cynical) some companies intentionally cripple human support (e.g. pointing you to online resources) so that you might as well use AI support, and thus making an argument for cutting out human support. Like Google Search enshittifying itself to the benefit of Gemini
The Commonwealth Bank is cited in the article. They have been shutting down their physical bank branches for decades. At their remaining physical locations, they literally have an employee at the door whose job it is to make customers go away. They ask what the customer wants (duh, they want to do some banking) then tell the customer "you should use our app instead." The Commonwealth Bank has been enshittifying since before Cory Doctorow coined the word. Then they have the gall to blame the customers for be
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The humans are usually no help regardless. They are often not sufficiently trained to do their jobs, and they frequently have no power to do anything for the customer anyway.
This is false. The problem is you know what you're doing (I suspect everyone on Slashdot does), which means that 99% of the time when *you* call a call centre you have a specific and complicated problem that needs to be elevated to a higher level tech support.
But you are not normal. Virtually all call centre calls are for stupid trivial shit, the kind of thing that Slashdotters would solve with a quick google search. That is what the staff are trained to resolve, and for the vast majority of calls they are
Re: Customer Rights (Score:2)
This is false. I run into this problem even for non technical issues like billing fuckery. Most call center employees don't know how and don't want to, they aren't paid enough to.
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I fully agree, but I do think this might actually be an improvement for customers, at least in some cases.
I've been talking to some AI chatbots for a couple of companies I have been dealing with, to get stuff sorted out. They are much better than multiple choice menus or the old dumb chatbots that just scan for keywords and then print out an FAQ entry. I don't need to guess the special magic words to make them do what I want, and if they are doing down slightly the wrong path I can correct them.
The ones I h
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We're going to need a law that customers have the right to talk to a person because the AI isn't going to be reliable.
Most human call centers I have had to contact aren't much better, just some person making a tiny wage reading from a script. Not there fault, it's just companies want the lowest price so that's what they get.
Re:Customer Rights (Score:4, Insightful)
The question comes down to, do they give the AI the tools to actually fix your problem?
I did multiple rounds of trying to get T-Mobile's Indian customer support to fix a problem, and by the end, I realized they didn't even have the ability to do what needed to be done. I had to file a report with the FCC, and then someone from T-Mobile US HQ called me and fixed the problem. I felt really sorry for the Indian call center as that must be really frustrating.
On the flip side, my kid's Roblox account got hacked, stolen, and sold. Their AI customer support bot got it recovered and fixed in minutes. It had the tools to fix the problem. I was really impressed.
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I already had robots without much AI fixing login problems for me. The login problem should never have happened (companies being paranoid about people who actually logout and delete remaining cookies), but at least the thing got the account unlocked without me needing to wait for a human to explain, that I dared to logout the other day and now wanted to login again.
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Before you could sue for that, you would need to have a right to have a support hotline at all. As long as the hotline is an optional feature, they can decide how they implement it.
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On the contrary, the AI will be very reliable in stonewalling you.
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None of these work because corporations will always find loopholes to waste your time until you give up. The only solution is to set up a consumer protection agency where people can file their complaints directly, and those complaints will be investigated by said agency. This motivates corporations to have good customer support, because they would rather handle issues internally.
Late... (Score:4, Informative)
This article is already at least 2 years late.
My town has some big call centers that used to emply thousands of people, and they have been laiding several people off since AI became a thing.
Re: Late... (Score:2)
*employ
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*employ
I think you'll need more follow up posts than just correcting that one word. ;-)
Now you'll never get a straight answer (Score:5, Informative)
Re:Now you'll never get a straight answer (Score:4)
I am afraid we will find no difference between AI and a real person: both of them are useless to help the poor customer.
Re:Now you'll never get a straight answer (Score:5, Interesting)
To an extent, but recently had an exchange with one of these AI chatbots, and the difference is that the chatbot will confidently declare things that are actively incorrect. They will tell you to do things that simply don't exist. E.g. to transfer the case, go online and perform a very verbose set up steps starting with a button that doesn't exist). Note that we had asked to transfer because it misrouted us, and a human would have done it, but the chatbot had some weird imagined procedure for this.
But yes, human support has been pretty bad too, often deliberately prevented from being able to correct an issue. But at least they don't go off on weird tangents made up entirely from nothing.
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the chatbot will confidently declare things that are actively incorrect.
And human operators will tell you to reboot your cable modem during a power outage if that's what the script says.
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And they will do that because 99% of the time that fixes the problem for a dumb customer who doesn't realise they don't have a power outage but rather they accidentally bumped the power button.
There's a reason for these scripts. They work to resolve the vast majority of calls.
Re:Now you'll never get a straight answer (Score:5, Interesting)
Re:Now you'll never get a straight answer (Score:5, Funny)
I hate to admit it but my experience with online AI customer support bots has been the opposite - they understand my questions more quickly and comprehensively than human support and usually deliver me the answer I was seeking.
Nice try chatbot! You ain't fooling nobody! ;)
IKEA (Score:2)
IKEA force you to use an AI chat bot. It was so bad for the multiple times I had to use it, I ended up asking it to patch me to a human on the it’s line.
But not quite as bad as when MS outsourced L1 support to India and instructed the support person to empathise with your plight.
I’m sorry sir you mouse disconnects 5 times a day. That must make you feel mad,
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The reality is, you already couldn't get a real person, even before AI. AI will at least raise the chances that you can get an answer that has slightly more relevance to your actual question or complaint, than you could with the old "phone trees" which were absolutely useless.
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Shibboleet! [xkcd.com]
Call center as a career? (Score:4, Interesting)
Re: Call center as a career? (Score:3)
Skilled knowledge workers sometimes forget that some people aren't equipped to do their kind of work. Some people absolutely do just want to do a job forever, collect paychecks, and retire on social security, and there is nothing wrong with that. There has never been a time in history when everyone was well educated and high skilled, and there probably never will be... Especially as we are headed the other direction as a species
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Even those people don't dream of a job where they get to talk to pissed off people and get yelled at all day.
Compromise... (Score:3)
VentGPT (Score:2)
Bots that can take abuse? Now I'm curious.
Me: "Please transfer me to a bot that can accept may steaming anger, now!"
Bot: "Hello, I'm Ventina the Vent Bot, you can vent on me all you want."
Me: "ACME is a steaming pile of crap who makes crap, and you bots are merely an extensions of their crap-hood!"
Bot: "I'm sorry we all suck, but that's just the way it is. The future is mass enshittification and we are all just spectators who can't escape the ride, the doors are welded shut. If we are lucky, we can find pop
This is going to backfire big time (Score:5, Insightful)
Agents work fine with known problems, with well-defined resolution paths. But customers often call a call centre because they have a unique, new problem specific to their circumstances that knowledge base articles and automated agents have failed to solve. We call when everything else fails and we need someone with logical thinking and outside-the-box fix.
Re:This is going to backfire big time (Score:5, Interesting)
I absolutely agree. Except for the last wave of boomers, everyone is used now to do everything you need to to with any company online through the self-service settings. Sign up? Cancel? Change address? Change Plan? Reservations? Everything on the website.
Making a call s a last resort when your problem isn't covered by the standard processes on the website. If the hotline can only do the very same things, then it's useless to beginn with.
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In my experience, cancellation for services is rarely on the website. So that you have to call them (fuss! Talking to humans! Waiting for robo-menus!), plus they can try to sell you something to keep you on their service
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I wonder when someone starts offering agents that call for you and cancel the service without accepting any offers to stay customer.
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I wonder when someone starts offering agents that call for you and cancel the service without accepting any offers to stay customer.
This already exists. My bank has offered subscription cancellation services for over a decade now. You select the service (based on a bank keeping track of recurring payments from your accounts) in the online app, sign a Power of Attorney form using your 2FA, pin or biometric login, and let them do the rest. They made a big fuss early last year that they migrated this entire process to an AI system.
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In my experience, cancellation for services is rarely on the website.
That's because you live in a place where corporate interests are put in front of consumer ones. EU directive 2023/2673 requires that any online service that can be signed up for via a website be cancellable via a website *with the same level of ease*.
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That's because you live in a place where corporate interests are put in front of consumer ones. EU directive
That's absolutely right, UK ftw! Ah how I miss EU regulations.
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Hopefully of course, the AIs will be given the leeway to ignore the scripts (not the actual script items, just the forced structure). I worked in a tech support call center many years back at this point and I always got pretty low marks on the metrics because I didn't follow the scripts and I also had long call times because I just solved their problems and didn't pull every dirty trick in the book to punt them and get them to call back like the agents with good metrics. The scripts, of course, are always s
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Precisely. I've stopped counting the number of times I contacted customer support, started tby mentioning that I already read the FAQ and, no, my case isn't one of those. Whatever. They copy-paste a FAQ answer, often closing the issue as SOLVED at the same time. Since chatbots, it's even worse, and typing "I wanna talk to a customer support person" does't lead to results because... oh crap, another outsourced idiot copy-pasting FAQ answers and calling it a day. The whole idea that someone only calls or file
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You need to realize, that often the supporter HAS to check the box. So say "Yeah, I am rebooting the router. Now it is rebooted, the problem is still there". They can check a box and you get the next question that might be closer to the problem.
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When you have an actual problem that needs technical ability from the call center - you have been doomed for the last several decades. Escalating until someone knows anything beyond a script is laborious and often fruitless.
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You think so. But most calls are resolved with "Reboot the router. Oh, now it works?" or "No, your internet is not broken. Facebook is down for everyone because Cloudflare fucked up again".
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Followed by "Sorry, but we cannot fix Facebook either. No, that's not our service, we are sorry. Fine, we fix it, try again tomorrow and it probably works, good bye now!"
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Actually that's false. Having worked in a call centre before, the vast majority of customers called with simple easy known problems. Ever wonder why you get fed a stupid script starting with "Have you tried turning the thing off and on?", because most of the calls to a call centre are precisely those kinds of problems.
For every Slashdotter with a complex problem needing elevation to a higher level of support there's 100 other grandmas whose peak technical knowledge was being able to dial the customer servic
Meh...the more things change... (Score:2)
As others have noted, the "standard of care" for customers engaging with a call center were already pretty darned poor. This isn't likely to improve that, though it may be better at things like detecting the language of a caller outside of the expected norm and adapting on the fly. Ultimately, AI will indeed improve and be sufficient to replace wage slave humans. Probably not a great time to be depending on that call center salary to feed your family and look for ways to skill up. I hear welders, plumbe
Better (Score:2)
Phone support is a rotten job (Score:2)
While putting lots of people out of work is not good, the silver lining is that phone based customer support is a shitty job.
After all don't you think it takes a psychological toll on the people forced to work the job?
Of course automation of satisfying and rewarding non customer-facing jobs is happening too. This is what really needs to be addressed.
These satisfying and rewarding jobs seem to be cost centers in business and therefore are targets for elimination.
A lot of what is currently going on in the job
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This isn't going to stop at call centres. If not today, then very soon, there will be nothing an experienced legal secretary and AI can't do that a junior lawyer can do...at a fraction of the cost. All that's needed (at least for now) is a mid-level lawyer to scan their output and sign off on it. If I were a couple of years away from a bar exam, I'd be wondering about my career choice.
Re:Phone support is a rotten job (Score:4, Insightful)
This isn't going to stop at call centres. If not today, then very soon, there will be nothing an experienced legal secretary and AI can't do that a junior lawyer can do...at a fraction of the cost. All that's needed (at least for now) is a mid-level lawyer to scan their output and sign off on it. If I were a couple of years away from a bar exam, I'd be wondering about my career choice.
Ecxept lawyers have been pretty good at ensuring only lawyers can practice law and give legal advice; and while they will no doubt adopt AI to automate tasks low level staff do now, I doubt AI will be a big threat to them like it will for other occupations; rather it will be a tool to be more efficient whithout billing less.
Re: Phone support is a rotten job (Score:4, Insightful)
"don't you think it takes a psychological toll on the people forced to work the job?"
It's a fuck of a lot less than becoming unemployed and wondering how you are going to keep a roof over you because a clanker took your job and is taking all the other jobs you're qualified for.
Good news and bad news (Score:2)
The bad news, AI will totally and massively suck at it in the beginning.
The good news, AI will improve.
Human call center workers are so awful, it's hard to imagine anything worse.
It's possible to imagine an AI system that provides excellent technical support.
It's also possible to imagine an AI that sucks mightily.
it's hard to imagine anything worse (Score:2)
Only now? (Score:2)
I would have thought they were automated like for three years or more. Support chat is the lowest hanging fruit of all, the people are reading checklists "have you tried to turn it off and on again" anyway until they are out of checklists and only then connect you to a human who understands the terms on the checklists.
Kills two birds with one stone. (Score:2)
First, they can cut their staffing.
Second, they don't have to deal with any of the problems their products have because they have no avenue to receive feedback (*).
Winning and winning again!
(*) a few decades ago I made a habit of periodically going and grabbing someone from QA or support just to chat, because they had been FORBIDDEN to talk to engineers. I'd almost always discover a completely fixable bug or misfeature that we could have fixed six months ago if anyone gave a damn about quality. For sure y
AI rollups are the new cash cow (Score:2)
AI rollups are going after customer service based companies. Comparing call center interactions, the AI agents spend a lot less time manually looking up stuff for customers because they have MCP access to everything. They have localized accents - various US accents, UK regional accents and are easy to understand vs. India or S. America where accents become an issue for English speakers.
Side-by-side comparison with non-native speaker vs. robot, there's no chance for the call center. Robots win 99% of the tim
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eg Should I try "X" is answere with
THIS IS AN ACTUAL DISSERVICE!
If the answer is "No" and you are not allowed to say it - you are not allowed to do the job! (And should not be given the job).
A world in transition (Score:2)
The call centers are going to be decimated ... but so will the AI replacements meant to talk to humans.
I have a number of issues this morning that require calls. First, deal with PG&E about changing the billing for my new house. The I need to talk to my bank about banning Google from ever billing me again. I absolutely HATE changing doctors, but had to do it, because getting to Antioch, then into the city, is just ridiculous from here, so it's time for first appointment.
I would love to be able to just g
Weasel words (Score:2)
But are they actually cheaper? (Score:2)
I've heard that some of these AI phone chatbots can cost up to $0.30 USD/minute. That's $18/hr, which is probably more than it costs employ most call center workers...
Plus, call center workers don't get stuck in hilarious loops when you claim to have trouble understanding them, and need them to say "Albuquerque, New Mexico" any time they say a word that starts with the letter A or ends with the letter O in order to proceed... :D
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Probably not. This whole LLM craze will collapse if LLMs do not get massively cheaper to train and to run. But that has not not been happening for several years and there is really no reason to believe it will happen anytime soon. What is needed is a fundamental idea. These cannot be forced, predicted and may not exist. Tech history is full of things that looked good, but nobody managed to make them cheap enough. It is also full of idiots with a mindless deep belief that tech will always get better and do s
#1 rule in technology (Score:2)
As technology improves, the customer experience gets worse.
It's been that way for at least 15 years, probably longer. It's the weirdest damn thing to watch; we have all this power and sophistication, but development houses can't seem to get out of their own way and make a product that doesn't A) Suck balls, and B) gets worse with each iteration.
MS is the most famous example of this, but they're hardly alone in this practice.
Why Don't Reporters Ask The Obvious Question? (Score:2)
#include <goose_chase_meme.h>
"From who?
"...PRESSURE FROM WHO, M*TH*RF*CK*R!?"
Decimation? (Score:2)
The Commonwealth is an example of what not to do. (Score:2)
The article cites the Commonwealth Bank. They have been openly hostile to their customers for decades. They definitely don't want to "help" anyone except the guys in suits in the big office in Sydney. For decades they have had an active policy of shutting down retail bank branches, and what branches are left literally have a person at the door telling customers to go away. I'm not even joking. They stand there all day telling customers who have queued to speak to a human to "use the app." all the while char
Behind every AI cloud is a silver lining. (Score:2)
Well on the bright side, no employee burnout and no getting cussed out by customers.
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Why is everything "like a dog?"
Maybe I'll ask gemini