Airbnb Bans Making Guests Do Dishes, Take Out the Trash (theverge.com) 132
Airbnb is banning hosts from requiring guests to perform time-consuming checkout chores, including washing dishes, stripping beds, doing laundry, and taking trash off-site. The updated policy applies to reservations booked on or after November 20. The Verge reports: Airbnb is displaying hosts' requests more prominently now in a new "rules and requests" section on listings. You might see an "includes cleaning requests" warning if a host leaves chore requests in their listing after the new policy goes into effect. Hosts aren't allowed to sneak in extra rules in messages to guests or on signs around their property, either.
Some hosts pushed back on the house rules restrictions on Airbnb's forums, saying they pose health risks and arguing that guests can simply choose not to stay at listings with overly-strict rules. Airbnb says there can be exceptions to the limits on checkout chores, like asking guests to "dispose of trash in an animal-proof container in bear country."
Some hosts pushed back on the house rules restrictions on Airbnb's forums, saying they pose health risks and arguing that guests can simply choose not to stay at listings with overly-strict rules. Airbnb says there can be exceptions to the limits on checkout chores, like asking guests to "dispose of trash in an animal-proof container in bear country."
VRBO (Score:2)
Re:VRBO (Score:5, Informative)
The problem was that some hosts required guests to do it AND charge a fee for getting it done.
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The truly galling thing is that the list of chores existed for the guest in the first place.
Airbnb competes with hotels. A hotel will send a person to your room every day to replace your towels, make your bed, tidy the room,
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Most of those things are what I would expect to do when renting a vacation house via a handshake agreement in the days before Air BnB. Maybe not mop the floor, but dishes washed, trash taken out, beds stripped, and "broom clean" was all pretty standard. You are (supposed) to be renting someone's private home, not staying in a hotel with a full service maid. Leave it how you found it.
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When AirBnB started it was awesome because you could stay at some really nice places that weren't "gross hotels" and it was much cheaper. Just like when food trucks started you could get some shockingly good food, really cheap. But then success kicks in, word of mouth makes it known about the superior quality and the lower cost, and everyone jumps. Fast forward a few years: Everyone's onboard
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Re:VRBO (Score:5, Insightful)
Was this not a standard thing in Airbnb?
Nope. The host is supposed to list their requirements before you pay, but sometimes would not and instead leave a postit demanding you do so or they will fine you.
In one case I was fined for "not returning couch pillows to closet" despite no such request and the pillows were on the couch when I got there.
A friend was complaining of being fined for not doing the dishes, insisting he never used any.
With his awful mcdonalds habit I do believe him, but I wasn't there so take that as you will.
I'm glad airbnb is cracking down and refusing to let hosts fine people for requirements that were never listed or asked for.
You can even see the problem from the quote in the summary:
"Some hosts pushed back on the house rules restrictions on Airbnb's forums, saying they pose health risks and arguing that guests can simply choose not to stay at listings with overly-strict rules. "
You can only choose to not stay at a place with "overly strict rules" if those rules are listed in advance.
Once you paid and are physically there, the choice is in the past, you can't change it when they spring surprise new crap on you after the fact. And this still only applies to the honest ones.
Re:VRBO (Score:4, Insightful)
> You can only choose to not stay at a place with "overly strict rules" if those rules are listed in advance.
Yeah, and TBH if AirBNB wants to ban these rules completely, that's entirely reasonable too. The landlords can choose not to use AirBNB just as easily as renters can choose listings that don't have these rules if there's been a race to the bottom and everyone has them (or has them hidden, as you mention.)
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"Some hosts pushed back on the house rules restrictions on Airbnb's forums, saying they pose health risks and arguing that guests can simply choose not to stay at listings with overly-strict rules. "
They can choose to sell their rental property and get a real job.
Re:VRBO (Score:4, Interesting)
Was this not a standard thing in Airbnb?
The lack of standardization is the problem. If you are browsing listings, it is very difficult to know which one you can leave from right away in the morning to get to your 7 AM flight, and which one you have to spend an hour 'tidying up' without risking hundreds of dollars in extra fees. It's a huge problem for AIRBNB because they are losing customers who find it too much of a headache to read the fine print on every single listing before making a decision.
This is an attempt to standardize practices across listings and make it easier for consumers to make an informed choice. Hotels have this down because the hotel brands work very hard to provide a consistent experience, and they make it easy to just know what to expect for your stay and your $$.
Re:VRBO (Score:4, Informative)
it's not even reading the fine print, the shitheels doing this almost always post chore lists inside the rental and don't disclose them ahead of time.
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the shitheels doing this almost always post chore lists inside the rental and don't disclose them ahead of time
These would not be binding as there's no signed contract. And it leaves a bad experience for the renter, which is why AirBNB is trying to crack down on them.
Airbnb doesn't prominently promote host conditions (Score:2)
They easily could if they wanted to.
The lack of standardization is the problem. If you are browsing listings, it is very difficult to know which one you can leave from right away in the morning to get to your 7 AM flight, and which one you have to spend an hour 'tidying up' without risking hundreds of dollars in extra fees. It's a huge problem for AIRBNB because they are losing customers who find it too much of a headache to read the fine print on every single listing before making a decision.
And who force
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This has nothing to do with taking out the garbage, and everything to do with making it impossible to be an "absentee landlord" (or at least hiring a cleaning service)
And it's a much needed change! Far too many deadbeats pick up a literally-condemnable shack in a touristy area and think they can just list and ignore it. It's easy to ghost someone over email, not so easy when your renters are in your face demanding the toilet work ASAP.
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> This has nothing to do with taking out the garbage, and everything to do with making it impossible to be an "absentee landlord" (or at least hiring a cleaning service)
This is about not being able to stick extra requirements into the agreement after the space is booked, which prevents property owners from sticking guests with extra fees for not doing things they were not told they had to do.
=Smidge=
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AirBNB / VRBO / whatever gets a cut of every dollar. They benefit from junk fees, and couldn't care less except to the extent it costs them customers or risks incurring regulatory oversight - And basic cleaning has been a pretty standard clause right from the beginning (a
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> Respectfully, that's not what banning "tasks that require significant effort or time, or would typically be performed by a cleaner" means.
Respectfully, you need to read a little more carefully. Those items are generally, but not strictly, prohibited. The criteria is "reasonable" and "significant amount of time." Words like "reasonable" and "significant" need to be legislated over between AirBNB and the hosts on a per-case basis.
Case in point:
> And basic cleaning has been a pretty standard clause rig
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"dispose of trash in an animal-proof container in bear country."
Bear country? Who cares about bears, this is bat country, all swooping and screeching and diving around the trashcans. No point in mentioning them though, poor renters will see them soon enough.
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Why stay at a sketchy house that makes you clean, when you can stay at a hotel that cleans for you?
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... hotels are almost always a better experience than an AirBnB ... Why stay at a sketchy house that makes you clean, when you can stay at a hotel that cleans for you?
Have you actually stayed at many AirBnB's? Doesn't sound like it. IMO, it's like a real vacation then. An actual house in the area you want to be in. You can pick amenities that matter to you - maybe a pool, or option to bring your dog, or nearby access to hiking trails, or lake access, etc.. TBH, the shittiest AirBnB I've stayed at was still as good or better than the Hotel options in the area. The one area where Hotels have a huge advantage is consistency - if you want to blindly pick a place to crash fo
Re: VRBO (Score:2)
Re: VRBO (Score:2)
AirBNB site mixes host homes and Hotels (Score:2)
Airbnb allowed making guests do it.
They lost so much money to hotels theyâ(TM)re banning hosts from requiring it.
Airbnb's listings site mixes host homes and Hotels on their website to let visitors choose their accommodation in many places around the world including the US.
So Airbnb makes $$$ off of hotels also.
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I use AirBNBs as locations to produce adult content. I'm not joking.
An AirBNB is perfect for my needs; it's a literal godsend. I want a clean home-like setting that is relatively generic and free from personal items, that also doesn't look like a hotel and can be unique for the amount of content being produced there. I believe this is a relatively common practice.
That being said, I bring my own bedding, towels, pillows, cleaning products and tools and I take my trash with me when I leave and dispose of it e
If on vacation, I'll be damned if I do cleaning ! (Score:3)
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washing dishes, stripping beds, doing laundry, and taking trash off-site. That's on the AirBnB !
They just want visitors to have a fuller experience of local life.
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I thought it was an air bed, and breakfast!
Re: If on vacation, I'll be damned if I do cleanin (Score:2)
Lazy owners. (Score:3, Insightful)
This doesn't mean hots can't request the letting be "left as they found it" so to speak but it does mean that they can no longer charge an additional fee or force a guest to forfeit their deposit for a few dirty dishes or not taking the rubbish out.
Given that many AirBNBs are now essentially professional lettings as opposed to someone renting out their spare room for a few quid it seems reasonable to start treating those listings that way... That means they'll have to start ensuring that some minimum standards are met... which means that hosts who wanted a money printing apartment can't cheap out any more.
Of course I get the other side of the argument, I've seen how some people leave their workplace or car and hate to think of the pig sty they live in (which means they'll also treat someone else’s place with as much if not more neglect)... but there are already rules in place for that, this is more for the people who think they can charge an arm and a leg because of a few dirty dishes.
That being said, I think AirBNB is on it's way out, slowly but going as it's just a platform for professional lessors at this point and it's not a very good one any more.
Re: Lazy owners. (Score:4, Informative)
I fly 200ish flights a year so figure 70-80 nights away.
2025 was 100% hotels but 2019 was about 80% Airbnbs.
Airbnb will never get my business back. Ever. The professional scammer hosts are so good at finding a way to nail me for a fee. Iâ(TM)ve taken perfect check out video and still had to spend hours fighting fees.
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I fly 200ish flights a year so figure 70-80 nights away.
2025 was 100% hotels but 2019 was about 80% Airbnbs.
Airbnb will never get my business back. Ever. The professional scammer hosts are so good at finding a way to nail me for a fee. Iâ(TM)ve taken perfect check out video and still had to spend hours fighting fees.
That is BS. The only fees that can be added is if you damage a hosts property. And Airbnb holds the money and arbitrates that process. Usually, Airbnb is refunding money to the guest because a "listing described amenity" is not working.
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Re:Lazy owners. (Score:4, Interesting)
I'm a host myself in a unit in St Croix. It can sometimes take a day or two to get a cleaner out to a unit after checkout. We never made any cleaning rules and never charged guests for not doing something. We did ask guests to take out the trash when they leave (the dumpster is about 20 feet from our reserved parking spot) and we did ask the guests to load and run the dishwasher in the unit (we provide the detergent). Those were to prevent smells and guests. We've never gotten pushback on those requests. I've found if you are reasonable with guests and your requests, they are reasonable back with what they're willing to help with.
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Whoops... "Those were to prevent smells and ..."
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> ...the kind of host that thinks they can save a few shekels on...
Welp. Slashdot is... Slashdot I guess. Sometimes I hate this site.
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That's your opinion that it's an antisemitic slur.
Clearly you are a supremacist which is why that choice bugged you.
You clearly prefer that particular currency not be used.
So it's weird that you associate a currency with a religion.
And yes, that's what you did, because you complained about the guy making an antisemitic slur in another comment (I checked).
"Antisemitic" is itself a term of erasure that conveniently "coopts" a proto-Nazi word for Jew-hate... and it conveniently erases non-Jewish Arabic semitic
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This doesn't mean hots can't request the letting be "left as they found it" so to speak but it does mean that they can no longer charge an additional fee or force a guest to forfeit their deposit for a few dirty dishes or not taking the rubbish out.
There is NO DEPOSIT with Airbnb whether the stay is under or over 30 days.
We appear to have a lot people here who obviously have not even looked at the Airbnb website.
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It's the fees (Score:4, Interesting)
So they are trying to get the fees under control. It's not uncommon to be charged a cleaning fee that is hundreds of dollars.
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But this doesn't change the cleaning fee at all and will raise the cleaning costs. (Not that I think that guest should need to play maid.)
Also of note is that the cleaning fee is shown as part of the total cost while browsing. I think because of a California law.
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My wife and I rented an AirBnB in Charleston SC on the beach a couple of years ago. We stayed one night. ONE. NIGHT. No kids. No pets. We didn't like the $200 "cleaning fee" especially since the place hadn't even been cleaned from the last guest when we showed up. After tooth and nail with AirBnB, they were finally able to locate the owner, who finally had their cleaning company come do the cleaning 3 hours after we were supposed to have taken possession. Then, after that, they charged us the $200 cleaning
Re: It's the fees (Score:2)
Maybe that's just me, though.
Re:It's the fees (Score:4, Funny)
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"i know nothing about airbnb but my vibes tell me it's for the poor, of which of course I am not one" [redbubble.com]
nothing like the unearned arrogance of being ignorant but also combined with a splash of sociopathy
/quoth
The cost of stays is dependent on a number of factors. 3-bedroom houses go for $500 a night and single bedrooms with a shared bath for $50. Those prices are also higher or lower based the location and amenities. People of all economic levels stay in Airbnbs at their selected price point.
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Re:It's the fees (Score:4, Interesting)
We host on AirBNB and make no money on our property. That's never really been our motivation. Our place is in St Croix, and we can only visit it a few times a year. Renting it ensures that people cycle through it. They report back when something looks off, which often allows us to catch an issue before its a significant problem. The money it brings in helps offset the maintenance cost. Which, to be honest, is pretty significant since our condo is ocean front and the salt is highly unkind to modern materials.
We do charge $180 for cleaning. We used to charge $150, standard rates for the island, and we got highly unreliable cleaners. At $180 we've gotten more reliable ones since we're paying above market rates now. We can't keep a stable cleaner to rely on because they mostly pick up jobs when they want to but at $180 they seem to be willing to do a good job when they do pick ours up. It's just a simple reality of having an ocean property on a small, relatively remote, island.
You're welcome to try for a hotel when to come to STX. King Christiansted is a decent one, but typically 30-50% over our rates. Some of the others, let's say, we've gotten a decent number of "emergency" bookings from people already in STX because they decided not to actually stay in their booked hotel.
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Is the selling point of AirBNB that it's cheaper than a hotel, or that it's more friendly to, say, families (which Hotels are usually hostile to - literally the only hotels I've ever been to that were almost close to family friendly were at Legoland.)
I've never seen an AirBNB ad boast AirBNBs are cheaper. It's always focused on convenience and availability of more than "1 king/2 queens + bathroom" type cookie cutter hotel rooms.
And, honestly, landlords have needed to be reined in for a long time in terms of
Banning hosts? (Score:3)
Banning hosts means losing revenue, and that doesn't sound like Airbnb.
When guests are inconvenienced by unreasonable demands from hosts, they tend to vent their frustration in reviews of the hosts, rather than blame Airbnb itself.
Remember the numerous cases of hosts secretly recording guests inside their properties? It took months of international bad publicity before Airbnb took any action at all, and even then, the measures were hardly severe.
This is all just a big PR campaign to make Airbnb look good.
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Secret recordings should be a police issue, not an AirBnB one. It's not like AirBnB can inspect a location like the police can. And it's not like AirBnB can prosecute a case. This is a matter for the local justice system.
Or am I missing something?
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You're missing that Airbnb is promising some kind of security (in this case privacy) to the customers. So they need to hold the providers accountable. It is also way faster and easier for customers if Airbnb enforces such things beforehand than having to go to the police afterward.
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Oh, that's not true. We've had plenty of guests vent straight to AirBNB. My "favorite" was one guest who complained to AirBNB that we wouldn't stop someone from flying a drone over the public beach that our condo backs up to. They wanted a refund because the drone was "invading their privacy". Mind you, we are 2nd floor, the windows are Low-E reflective (for those who don't know, it's very difficult to see in from outside when it's light out), and yes, the unit has curtains provided.
Hostile content and offerings (Score:2)
It is bewildering how the modern internet has turned into a bunch of hostile content forcing you to signup and login, and hostile offerings where you as the paying guest have to pay all sorts of made up additional fees, and a cleaning fee AND still do the dishes and take the trash out.
Airbnb, not even once anymore. What started out as a nice idea has long since turned into a nightmare.
One boring, regular hotel room please.
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The fees for AirBnb are already shown as part of the upfront total. And now they can't make you do cleaning tasks.
So you got what you wanted?
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The cleaning fee has been part of the total price shown on search [airbnb.com] since last year.
And this article is literally about not allowing the cleaning rules anymore.
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I stopped using AirBnB a long time ago (Score:3)
First - listings are prepaid so when there are issues you need to run after someone to get a refund.
Second - When something goes wrong, it's an uphill battle to make a claim. If the place is not as advertised or in an unacceptable condition you are left on your own to find a solution.
Third - Most often they want hotel rates without providing the services. Most often now I find better rates at full service hotels than these booking services, it just takes more time to find and book.
It might seem less expensive but that one time you find yourself with no place to stay in some unfamiliar place with no help from AirBnB then you will understand that it's not a hotel replacement and that all the saving you thought you had were really never there.
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Hotels have economies of scale that can't be competed with. Cleaning is the biggest sticking point.
But besides costs there's other reasons why an AirBnb like having a large space for a big family, separate rooms so kids can sleep, locations near attractions (like being on a lake with a kayak), or being in the middle of nowhere. It's better thought of as a rental resort competitor than a hotel competitor.
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Most often now I find better rates at full service hotels than these booking services, it just takes more time to find and book.
I am usually able to find a place faster on agoda.com than on airbnb fwiw.
Basic humanity (Score:2)
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Dishes and garbage are can make sense to support the mom and pop when it's a remote property where the cleaner might not show up right away.
But there are also cases where it's beyond what is reasonable to expect of a guest, like properties that require driving trash to the dump. And really it's those unreasonable rules that got the policy changed. The last few places I have stayed the checkout cleaning tasks have been less than reasonable.
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It was evolving to.. (Score:5, Funny)
All guests must make substantial improvement(s) before they leave such as painting the walls, finishing the cabinet doors or resurfacing the wooden floors.
Guests that do not make such improvements may incur a $8,000 improvement fee.
What kind of hotel is this? (Score:2)
They make you change the sheets, do laundry, and take out trash?
For what you pay, the hotel should be doing this.
I'm of three minds (Score:2)
First, airbnb is evil and must be destroyed. That out of the way...
If you're paying a cleaning fee, you should not have to clean anything. Not a single solitary fucking thing.
If you aren't, then you should do your own dishes.
ABNB use is down due to these chores. (Score:2)
Americans in general tend to be slobs in public (Score:2)
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I don't know, I've had more than a few hotels recently where you have to explicitly request daily service or they default to every-other now.
In general, I'm fine with that approach. But it does seem to be that hotels are also trying to skimp on cleaning.
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Sure the other options often is to just stay in a hotel in a commercial center, however that isn't exactly the same experience. On my last vacation I used an AirBnB to stay in the old walkable neighborhood where I grew up, my kids were born in, and we still have friends for the first part of the trip. Then went backpacking in t
Good (Score:3)
We stayed somewhere eight years ago where the host complained and that they were disappointed we didn't put the recycling in some bins somewhere or put the rubbish out (we didn't know where nor whether the locality had rules about these), that we didn't do the dishes (we left them air drying), that we left the place dirty (we tidied up, swept the kitchen floor, but we had a toddler too). There was an enormous cleaning fee for that place too. Never mind I had to clean the ashes from the choked fireplace before I could use it, despite it being one of the big selling points of the cottage. We did far more than we needed to in cleaning. Years later, that host is no longer on AirBnB and other hosts tell us we're great guests and they don't understand that one bad review. It's annoying, we can't even see that review or know what was actually written about us.
Airbnb Bans ... (Score:2)
Bears hands typed this.
News for Nerds ? (Score:2)
"Doing the Dishes, Taking Out the Trash" ?!
Talk about not knowing your audience.
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You must be new here.
More than that (Score:3)
I'm still waiting for my bnb...
Right move (Score:2)
AirBNB decides to commit retnal market suicide (Score:2)
This is pretty normal and expected. This isn't hotel. The owner might not be there for a few days to clean up for hte next guess.
This is totally fair to ask someone to do very basic cleaning before leaving. God, I was just at a hotel this weekend and i cleaned every dish I used and left them out to dry. Granted I don't do trash. But to leave the dishes in a decent state isn't asking alot.
They should jsut make it part of a standard rental form. Like checkboxes. "Expectations upon leaving". And air b
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The owner might not be there for a few days to clean up for hte next guess.
That's the owner's problem.
Were I renting out a vacation property, such as AirBnB, I would not allow another renter to enter before the property had been completely cleaned and prepped. I would not want my customers to have a bad experience because anything at all was not up to my standards. I'm absolutely not going to rely on randos to adequately tidy and clean my rental for the next guest.
You say that it isn't a hotel. But, what I'm seeing is hotel prices, or greater, so I'm going to expect it to be at le
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No alternative (Score:3)
Finding a hotel that can accommodate a family of 4 is not that difficult. Finding one that can accommodate a family of 8 is a bit more challenging. Finding one which can accommodate 8 adult siblings, their children, spouses, etc... is nearly impossible. The short-term rental market is the only realistic option for those people who want to meet with the rest of their family for an extended weekend.
Hotels are set up for small gatherings (an individual room or two), large gatherings (hundreds to thousands in a conference room), but seldom in between.
The last time my in-laws got together, we numbered almost 40 people. Airbnb rentals provide accommodations which are much more practical for those people who want to spend a holiday together with their geographically distributed relatives. Yes, the cleaning can be substantial. But making guests both clean the place, and then pay an additional cleaning fee (in the hundreds to thousands of dollars) seems ridiculous.
Fascinating!!! (Score:2)
It is positively fascinating for me to watch the rise and fall in popularity of gig websites like AirBnB, Uber and so forth.
Initially I struggled to see the appeal of these "services" when they launched. I had no need to sleep on a stranger's couch, or back bedroom. We had hotels. I had no need to ride in someone's clapped out Carola, we had clapped out taxis. But, I felt strangely and out of touch because of the immense popularity of these services. Everyone talked of them. Seemingly everyone used them. An
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$200 cleaning fee (Score:2)
Varying quality (Score:2)
Had multiple OK experiences with Air B&B but the fee that were bad were enough to make me never do so again.
Smoking friendly doesn't mean you can smoke if you want to. It really means your gists smokes. So nonsmokers thinking it's OK as they don't smoke don't expect the stink and stench everywhere.
When suddenly your host wants you to wash dishes and then gets embarrassed you washed their dishes as well it tells you all you need.
Sometimes it's like a B
Housekeeping (Score:2)
Housekeeping is not the guests job.
Hire a professional housekeeper to come in and clean thoroughly between guests.
Basic courtesy should be expected of guests: don't make things harder for the housekeeping staff than necessary, and don't break things. But cleaning and sanitization is part of the business of running a hotel -and that is the business an AirBnB host is in.
Not a bad thing for them to change (Score:2)
I used Airbnb for the first time this year.
It was fine. Cabin in the Smokies, the only requests were to put dirty dishes in the dishwasher and start it (they provided dishwasher pills), put any furniture that we'd moved back where it was, and put the trash in the bear-resistant cans outside. I asked about washing the sheets, they said let the cleaners do it. I did use the washer and dryer a few times, they provided detergent and softener.
No extra fees for anything, the up front price was what I paid.
If I
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Wth is wrong with people, your not staying in a hotel with 24hr maid service your staying in someones home.
On average, no you are not.
I stayed in an airbnb in Eureka when I first got up here to Humboldt because it's so hard to get a place. The person who owned it owned five other airbnb houses.
You are a mark.
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you're[ed] staying in someones home.
On average, no you are not.
Correct. But unlike a hotel, they don't have staff on site. In some popular resort areas, there is enough business to support a maid service. But if it's a BnB in a secluded spot, the cleaning crew has a ways to travel. So you are already expecting having to do some tasks yourself during your stay there . Suck it up and meet them halfway.
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Re: When does the host do anything? (Score:2)
A lot of airbnbs are former real estate listings that didn't sell at the asking price, so the owner put it up as an Airbnb to pay the property taxes while they sit on it and wait for the market to turn around. Meanwhile homelessness increases and the property rots.
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Bullshit argument.
We already knew you didn't understand anything when you chose to post AC. Why double down?
Everyone Has Their Own Bar (Score:2)
I suppose that everyone's bar is set at a different height. I'm not sure how many people make the quality of the BBQ grill a requirement, as you do. But, it would be an interesting statistic.
Re: Isn't it common decency to clean up after your (Score:2)
Not if there's a cleaning fee.