You can laugh at their pain — and she gives you plenty of opportunity to do so, in The Joys of Remote Tech Support (for Low Values of Joy). Like the tech support person whose systems in Brazil went down — during Carnival:
...We had to wait more than a week for the locals to sober up enough to reconnect the line.
In the end, I had to walk a tech (who did not know the system) through the process step by step via an interpreter. Of course, the interpreter was not technical. So it was kind of like explaining to your mom to tell your grandfather (who is hard of hearing) how to do something while she is on the phone and he is across the room from her.
And maybe you can even learn from their advice.