michael from the tech-support-on-speed-dial dept.
Yxes writes "Fortune designed an experiment: give three geeks US$15,000 and three days to bring a family of four up to date with technology. The average family doesn't know which DVD player to buy or how to setup a wireless network. What happens when even the geeks can't get it to work?"
If this is a service economy, why is the service so bad?