The Worst Job In the Digital World 258
Hugh Pickens writes "The Telegraph reports on one of the worst jobs in the digital world — moderating photos and posts on Facebook and other social networking sites flagged as unsuitable by other users. Last year Amine Derkaoui, a 21-year-old Moroccan man, spent a few weeks training to screen illicit Facebook content through an outsourcing firm, for which he was paid $1 an hour. 'It must be the worst salary paid by Facebook,' says Derkaoui. 'And the job itself was very upsetting – no one likes to see a human cut into pieces every day.' Other moderators, mainly young, well-educated people working in Asia, Africa and Central America, have similar stories. 'Paedophilia, necrophilia, beheadings, suicides, etc,' says one. 'I left [because] I value my sanity.' Facebook's one-page cheat sheet lays out exactly what must be confirmed and deleted by the team. Pictures of naked private parts, drugs (apart from marijuana) and sexual activity (apart from foreplay) are all banned. Once something is reported by a user, the moderator sitting at his computer in Morocco or Mexico has three options: delete it; ignore it; or escalate it, which refers it back to a Facebook employee in California who will, if necessary, report it to the authorities. Emma Barnett adds that although this invisible army of moderators receive basic training, they work from home, do not appear to undergo criminal checks, and have worrying access to users' personal details. 'Maybe disgruntled commuters, old schoolfriends and new mothers will think twice before sharing intimate information with their "friends" – only to find that two minutes later it's being viewed by an under-vetted, unfulfilled person on a dollar an hour in an internet café in Marrakech.'"
Human filters have it bad all over (Score:5, Informative)
Too true (Score:5, Informative)
I work for a company that is outsourced by one of the bigger news sites here in Poland and, although I only moderate comments on news items, i can fully confirm that this is one of the worst jobs you can have. Sure, we work shifts, so we have some limited control over whether we have to get up early in the morning or work nights (four this month for me), but the pay is ridiculous (about 330$ a month - lowest legally allowed pay grade in Poland) and the amount of work is sometimes staggering. But that isn't really the problem.
The problem is the kind of shit you have to sift through. I mean, sure, I'm used to dickheads on the 'net, but this is the biggest, saddest collection of misanthropes I've ever seen - not even 4chan comes close (i used to be a regular lurker, stopped some time around the Habbo raids). This being people of my nationality adds further injury and shame. But dickheads being dickheads, there isn't really a lot to tell - we all know or met them at some point. But then there are the special ones. Let's evaluate the most popular personalities:
1. The hyper-national. Everything Polish is good, everything not-Polish is bad. Uses terms like "True Pole", throws a shit-fit every time someone calls him on his no-true-scotsman nature. Accuses everyone of being either a traitor (favourite target: emmigrants) or an SB Agent.
2. The religious fanatic. Every news item is his private piece for preaching and he enjoys lambasting people for "not keeping the faith". His favourite are scientific, astronomic and health-related items.
3. The armchair politic. Knows everything there is to know about the complex social and geopolitical problems the world faces and offers simple, one-point solutions to every one of them. Rages uncontrollably when someone offers a counter-argument, not to mention when he is proven wrong.
4. The racist/antisemite. Every negative event in the world is caused by Jews and they're all secretly plotting to make us their cattle to be used and abused as they see fit. Frequently cites the faked Protocols of the Elders of Zion, uses crappy YouTube movies with no sources, or indeed any truth in them, to "prove" his point. Everyone disagreeing with him is either a Jew or their pawn.
These are just the most basic sampling of commenters, but when thrown all together, we get a critical mass, which I then have to clean up. Every news item becomes a political battlefield between the commenters, even purely scientifical ones. And they resort to such underhanded tactics in insulting one another that sometimes you just sit there, looking at a post and wonder what kind of a person could come up with this.
After working here half a year, I'm beginning to have a hard time telling sarcasm apart, and my cynicism shot way up. It's not apocalyptic to my sanity yet, but I already feel the influence. God help me if I ever will be transfered to monitor user-uploaded material (photos).
As I explained the "inter" nets to my mother (Score:5, Informative)
Re:So the moral of the story is... (Score:5, Informative)
Because if Facebook says something is only visible to "Me and My Friends", you'd expect them to be actually telling the truth.
They may be telling the truth; from TFS
moderating photos and posts on Facebook and other social networking sites flagged as unsuitable by other users.
I may be wrong but it seems to me, one of your 'friends' would have to mark it as unsuitable first. This is a pretty much universal rule whether online or in meat-space. If you tell a friend a secret they may tell someone else your secret.