Google Wallet May Compete With Paypal 335
theskeptic writes "According to the WSJ, Google plans to offer an electronic-payment service that could help the Internet-search company diversify its revenue and may heighten competition with eBay's PayPal unit. Codenamed Google Wallet, a payment service could represent a significant expansion beyond online advertising, which generated 99% of its $3.2 billion in revenue last year. Google's move could potentially threaten eBay's successful PayPal service, which generated $233.1 million, or 23% of eBay's revenue in the first quarter."
Too late (Score:5, Interesting)
Re:Too late (Score:5, Interesting)
Re:Too late (Score:3, Funny)
Re:Too late (Score:3, Funny)
Re:Too late (Score:2)
Re:Too late (Score:3, Insightful)
wallet.google.com would allow them to re-use the cookie set by the google.com domain
Lowest forms of life... (Score:4, Interesting)
Re:Lowest forms of life... (Score:3, Insightful)
Re:Lowest forms of life... (Score:3, Funny)
Re:Too late (Score:5, Funny)
What about www.gaypal.com?
Re:Too late (Score:3, Funny)
A network for happy friends?
Re:Too late (Score:3, Informative)
Re:Too late (Score:4, Funny)
Depends on perspective. (Score:4, Funny)
good, paypal needs competition (Score:5, Informative)
Re:good, paypal needs competition (Score:3, Informative)
Wrong (Score:4, Informative)
I agree - I look forward to Google Wallet (Score:5, Interesting)
I agree with you, I look forward to a viable alternative to paypal. I am not please with Paypal after having had a false charge back happen against me, and being pinged for an aditional $10.00 as well as losing the original money. Paypal sucks [paypalsucks.com] has more horror stories too, and I offer some advice if you have to do business with paypal:
Since google seems to be holding to its 'do not evil' policy they should make a for good competitor with customers fed up with paypal. I wouldn't mind seeing a google auction site to compete with ebay (Paypal's owner) as well :).
Re:I agree - I look forward to Google Wallet (Score:2)
My BMO rep gave me a funny look when I asked for a label of EFT.
Only payment system I trust right now is Neteller
Re:I agree - I look forward to Google Wallet (Score:5, Informative)
Yes, they charge more - over 3% on most of my transactions - but there's no monthly fee. I'm just now getting enough sales volume to make it worth switching to a regular merchant account with a 2.02% discount rate (plus $0.27/transaction). PayPal's an easy, low-overhead way to get started.
That said, their customer service sucks big time. Got ripped off by a vendor and discovered that even if you receive an empty package that's good enough for them. They won't do anything to the vendor. And it's damn near impossible to get a human on the phone.
If you're looking to get a merchant account, I'd suggest checking out MerchantPlus.com. I'm only using them for payment gateway service, but they've been very responsive. I had my account set up less than an hour after sending a message, and got an immediate response to support questions. I can't say the same for most of the other outfits I checked with.
A lot of it comes down to the customers you're dealing with. Some people are never satisfied, and in certain industries you can expect people to try to rip you off. Caveat vendor.
Re:I agree - I look forward to Google Wallet (Score:5, Informative)
Re:I agree - I look forward to Google Wallet (Score:3, Insightful)
People are willing to pay for convenient, spendable stores of value, and if they trust that store of value, they're often willing to pay far more than what that item would be worth if it wasn't used as money.
Take gold, for example. Economists talk about "monetization" and "demonetization" of gold, referring to how gold prices shoot up when people start buying it as a hedge against inflation, then fall back down again when inflation fears diminish or an inflationary
Re:good, paypal needs competition (Score:5, Interesting)
The worst part about it was that when I called up customer service to complain, they blamed me. I tried to tell them that in fact I am not a moron and made sure to pay with my card(since I never wanted the bank account service in the first place) but they continued to blame me. Not to mention the manager was a real ass......I hope they die a quick death
Re:good, paypal needs competition (Score:5, Interesting)
PayPal does indeed blow. This is coming from someone who has used it as a small merchant and as a buyer.
As a merchant, I was more than a little peeved when I used the method of buying from myself and immediately refunding payments, as their manual suggested, and they processed the payments anyways (days later) against a checking account. Ok, so the manual didn't mention that they will still process cancelled transactions... fine. I called them to get it straightened out (really to let them know they should say that in the manual) and I was actually yelled at, and then hung up on. I couldn't believe this. I said screw em, and had my bank reverse the charges as fraudulent withdrawls and filed a complaint with the Better Business Bureau who has regular meetings with the fucks at PayPal.
As a buyer I have had all kinds of problems as well. I personally can't wait for Google to become the standard... even if I DO normally worry about Google branching out. We're in desperate need of an alternative.
Re:good, paypal needs competition (Score:2, Funny)
I called their customer service within 1 minute after the transaction, since the confirmation email mentioned my bank account. Now this was a long distance call, my friends, no 1-800 number here. After waiting in line for ove
Re:good, paypal needs competition (Score:5, Interesting)
I hope this works out, but I'm wondering how long it will take to become widespread. I'm not really sure how much I would use it. I mean, I use it for a couple of small sites, and donations, but other than that it's pretty much just for eBay. Oh well, I'm sure someone will find a good use for it.
I'm amazed Google is going with something that can't be in Beta.
Re:good, paypal needs competition (Score:3, Insightful)
Re:good, paypal needs competition (Score:2)
I don't think that an individual is going to find any way to accept credit cards that costs less than PayPal -- unless Visa/MasterCard/AmEx/etc. radically change the way they do business (or the payment service is willing to take a loss on the fees).
Re:good, paypal needs competition (Score:3, Interesting)
And there's some talk of sending checks around in the comments here. Are we talking
Re:good, paypal needs competition (Score:4, Insightful)
I could understand maybe $1.50 or $2.00 for transferring $75.00. Pure interchange and assessments on a card-not-present Visa or Mastercard sale will cost most of that amount, and the processing company needs a little overhead to cover the small fraction of transactions the processor ends up paying for.
In general, payment processing has to have a cost, because there has to be oversight and oversight costs money. The only free way to transfer money is the buyer placing cash in the hand of the seller. Everything else has people in the loop somewhere. Some kinds of payment processing even have accountability -- fraud management, chargeback rights, stop-payment rights, etc. Those investigations cost money also, and that adds to the price of a transaction.
What lays ahead (Score:3, Interesting)
It's also nice to see some competition to Paypal. Ebay has done a pretty good job with it IMO, but too much of a monopoly for me to be comfortable with.
Re:What lays ahead (Score:2)
Wallet? (Score:5, Funny)
Re:Wallet? (Score:3, Funny)
Re:Wallet? (Score:3, Funny)
Re:Wallet? (Score:2)
If that doesn't work, it could always be varied a bit - Poodle comes to mind, for example. Or how about Bagel?
Re:Wallet? (Score:5, Funny)
Re:Wallet? (Score:2)
GooPay? (Score:2)
Hope they include a nice micropayment system. (Score:2, Funny)
Competition is a good thing.... (Score:5, Insightful)
Re:Competition is a good thing.... (Score:2, Informative)
http://paypalsucks.com/ [paypalsucks.com]
Coming soon: GBay? (Score:5, Interesting)
Re:Coming soon: GBay? (Score:3, Funny)
Bahamut: GBay sounds like bj, which is slang for oral sex.
Re:Coming soon: GBay? (Score:2)
I'm not so sure about that. eBay became huge many years before PayPal came along (and it was years after that before eBay bought PayPal). eBay was the killer app even when everybody paid by sending cheques in the mail.
eBay took off because it was a new way to sell things. Whatever Google might come up with that might challenge eBay's supremacy, it's not going to be another auction site. To becom
Re:Coming soon: GBay? (Score:4, Insightful)
Cool! (Score:5, Funny)
Good job!
Re:Cool! (Score:2, Interesting)
Re:Cool! (Score:2)
Re:Cool! (Score:2)
Re:Cool! (Score:2, Interesting)
This seems reasonable... (Score:5, Interesting)
Perhaps a business link through Froogle could prove beneficial, too. You know, "preferred customer" type scenario.
In the end, though, I really do think we should start worrying about the amount of information Google collects. Searches, identity, e-mails, and with this thing, buying trends and other financial information. Yeah, we love 'em...but their capacity for evil is growing and becoming a bit more scary.
Re:This seems reasonable... (Score:4, Funny)
Google v. eBay (Score:5, Interesting)
You get to use google's extra-spiffy search features to find exactly what you're looking for. Plus, google would probably be able to create something 10x less cumbersome and akward than ebay's interface.
Re:Google v. eBay (Score:2)
I sell high range PCs, and (several months ago) decided to go back to my "eBay roots" and see how things went there. What I discovered is that eBay Stores have become a way to oversaturate every category known to man with items that don't even exist (Sure, I have 500 AthlonFX PCs for sale, as long as you buy them and are willing to wait for me to order parts and assemble them). To make matters worse, all of those items were featured and all the rest of eBays sta
Ties to Froogle? (Score:5, Insightful)
In time, they could introduce their own eBay like system. Odds are, eBay won't just let Google Wallet into their system and people would have to do payments manually (they way they used to with Paypal). But if Google builds off of Froogle and inserts themselves as a middleman, it would be an effective way of getting extra revenue and balancing out their ad system.
Just a random thought - naturally, I could be wrong.
Re:Ties to Froogle? (Score:4, Interesting)
In that case, I wouldn't be surprised if Google actually sued eBay for using a near-monopoly in one sector (online auctions) to help maintain one in another sector (online credit card payments). And personally, I think it wouldn't be without merit, either.
But then, of course, IANAL.
Re:Ties to Froogle? (Score:2)
Re:Ties to Froogle? (Score:4, Insightful)
It's like Microsoft bundling IE with windows, for example - using an OS monopoly to create a browser monopoly. For a similar, less historic example, check what's behind the EU's requirement that M$ make a windows version without media player available. Contrary to what it might seem like, it's not just some bureaucrats running amok; rather, the fundamental idea is that by creating a more level playing field where no single player can bully everyone else, the customers will ultimately benefit. Which, incidentally, is the whole idea behind capitalism.
Credit Card Processing Racket (Score:3, Interesting)
Re:Credit Card Processing Racket (Score:2)
Visa, Mastercard, etc issue the cards, why can't I deal with them directly?
Well, Visa and Mastercard don't issue the cards. You can deal with a merchant bank account, which is pretty direct, but if you're just running some rinky dink website either your application is going to be denied or you're going to pay pretty much the same fees you pay with paypal plus some start up costs and monthly fees.
Re:Credit Card Processing Racket (Score:2)
Payal and company only rip you off because such a huge number of transactions are fraud, since that's what they are really useful for, not asking any questions and all.
Re:Credit Card Processing Racket (Score:3, Interesting)
They have a heck of a deal going. All they ask is a tiny amount of each transaction processed (I can't remember the number off the top of my head
The Trust Factor (Score:4, Interesting)
I trust PayPal/Ebay, but less than I trust Google.
As long as Google Wallet can keep away from either a financial scandal or a security breech, they should eat Ebay's lunch -- except on Ebay.
I Trust PayPal more (Score:3, Funny)
Viewed in this light, PayPal == anonymous cash; while Google == Big Bro
I really hope they go through with that (Score:5, Insightful)
Two that annoy me the most, personally are the fact that you can't use it for "adult" transactions, and that it's quite limited with regard to how you can get your own money that sits in your own account in many countries outside of the USA. In fact, there is a list of countries where the only available option is transferring the money to a US-based bank account - which really is ridiculous when you think about it. It may not matter much to the average US citizen, of course, but think about it - what would you say if you found out that the online payment service you used to have people pay for the stuff you sold on eBay only allows you to transfer the money to a bank account in - say - Uruguay?
PayPal's policies are consistent with those of eBay, though (its mother company nowadays); like eBay, PayPal is entirely inconsiderate of its users, a stark contrast to Google's "do no evil" philosophy.
Let's hope that Google will revolutionize online payments the same way they revolutionized searching, and let's also hope that PayPal will soon be just as forgotten as Hotbot, Northernlight, Mamma and all the search engines we used before Google was there.
Re:I really hope they go through with that (Score:2)
PayPal can not do anything for me- goodluck google (Score:3, Insightful)
The list is/was very large - and even if you were not on it if you had a credit card with a numbering scheme not used in the USA (ie. both my mastercard and visa) you couldn't use paypal. These and other policies are the reason we still pay surprisingly large fees to Wells Fargo to get small amounts of cash to another country instea
Finally! (Score:5, Interesting)
It's about damn time a company with a reputation like Google's got into this area. I hate PayPal with a passion; they wouldn't accept one of my credit cards for an online payment (there were no other choices for the site I was paying), so I contacted their support. Guess how that went? Long story short, two automated emails and one "we won't help you" email over a few weeks. They don't want to help you, they just want your money. Also check out the horror stories of frozen accounts floating around the web.
Another guide to these type of sites is how many hoops you have to jump through to actually contact them. Try it, drop by and click through. See how long it takes to contact someone.
Anyway, sub-rant over. Imagine how a company like google could shake up this area. It's about time a reputable company came in and did a good job. Maybe even micropayments or something similar in the future? I imagine online comic creators would love that one.
Re:Finally! (Score:2)
Call me cynical, but I'll laugh when we soon witness the kinder gentler PayPal. Sure it only took 5 years, a zillion complaints and...oh yeah...some competition to convince them the time is now! They've listened to their customers, and they're tired of being treated like garbage. PayPal listens!
Small or Micropayments would be nice (Score:5, Interesting)
It would be really nice to get a break on small transactions, especially ones that don't incur CC costs.
Re:Small or Micropayments would be nice (Score:4, Interesting)
It would be really nice to get a break on small transactions, especially ones that don't incur CC costs.
The thing is, if you accept credit cards, then you've got to sign a contract with Visa and/or Mastercard. And that contract is going to say that you have to charge the same fee regardless of whether or not the person uses their credit card.
So you really have to choose one or the other. Micropayments, and no credit cards, or credit cards, but no micropayments.
Maybe Google will take the road less travelled and go with micropayments, but that'd be a big risk on their part.
I'm Feeling Lucky (Score:2, Funny)
[Buy This] [I'm Feeling Lucky]
*and might rebill at $100 per month.. if you forget..
And Google become regulated... (Score:5, Insightful)
Having all your information (your banking, your email, your internet search activities) in one basket makes it a tempting target for government.
Re:And Google become regulated... (Score:3, Funny)
Pointing out facts about the banking system, and the very close eye governments keep on such things will get you nowhere
Re:And Google become regulated... (Score:2)
Good. Paypal needs this. (Score:3, Interesting)
For some horror stories on who PayPal really doesn't give a shit about you, go here:
http://www.paypalsucks.com/ [paypalsucks.com]
read it and weep.
Paypal needs the competition - especially from a company like Google that professes a higher sense of ethics.
RS
Re:Good. Paypal needs this. (Score:2)
Re:Good. Paypal needs this. (Score:2)
What! (Score:5, Funny)
Adsense (Score:4, Insightful)
Currently they just send cheques in the post every month to publishers, which is crazy for overseas publishers and must increase their costs a fair bit. They don't use services such as Paypal due to the fees.
It would also help in obtaining money from advertisers for adwords.
Google deals with a lot of (sometimes small individual units of) money from publishers and advertisers, and their current system would be far better off if it were handled online through themselves.
Re:Adsense (Score:3, Interesting)
I'd go for that - it takes a month for my check to get here (Philippines) and 45 banking days to get the check cleared. (though my next check should be in the local currency)
kill'em all (Score:2, Interesting)
natural progression (Score:5, Insightful)
They just needed to take the next logical step with it.
e.
An alternative to PayPal would be great! (Score:2)
Throughout all of this, I was unable to get a reply from a human being in their Customer Service department.
A sneak preview... (Score:2, Interesting)
I already have to goto at least page 3 to find anything, because the first few pages of google results are fake sites, keyword bait, and crap not even containing the words I used.
Lets not forget what Google is, an ADVERTISING company, that want to know everything about everythign you have done and ever will do, so they can sell YOU to companies.
No, Google past the "big brother" line long ago, now they want to be a bank to
Re:A sneak preview... (Score:5, Interesting)
'Selling me to companies' is ridiculous - Google has been one of the biggest players in the market of bringing ad spots to ordinary people. Anyone can buy AdWords for a paltry sum, and all they use is keywords - from your search or from the web page you're visiting. I don't see where this tips over from handy way to finance the other aspects of one's company to evil big brother attitude.
Is it the cookies? Block the cookies. Is it the ads? Block the ads. The 427 text ads crack is blown up for a quick laugh - I've never seen any Gmail page show me more than four *text-based* ads and Google have been consistently good at not getting ads get in the way of or distract from the actual content - with the only possible exceptions being the blue boxed "sponsored links" at the top of some search results. I find the ads on Slashdot, for example, to be more annoying and more in-my-face.
Speaking of Gmail, I'm okay with their computers scanning my correspondence for keywords. That's what they do - scan emails for keywords. Nothing else. The Google servers aren't secretly reading my emails, and if I would ever click those ads then it would at least be ads related to what I'm reading about or writing about at the time and thusly be much less annoying. I appreciate that.
(To knee-jerkers: Go ahead and call me a Google apologist or a Google fanboy or what have you if you want to. But refute my facts, refute my point of view, challenge my opinions and *back it all up* before you even think about sticking a label on me. Wouldn't you be mad if I blew you off as a "conspiracy theorist" or "corporate-hating hippie" and left it at that?)
Micropayments (Score:2)
How does this fit in with their mission statement? (Score:3, Funny)
From http://www.google.com/intl/en/corporate/ [google.com]:
"Google's mission is to organize the world's information and make it universally accessible and useful."
I'm not necessarily opposed to Google creating this service, but how do they make it fit with their mission statement, assuming the information their talking about making universally accessible isn't your credit card info.
Competition is good for the customer (Score:2)
How will they handle support? (Score:2, Interesting)
I don't know too much about Google outside of search, maps and Gmail but from what I see Google has never done anything that requires mass customer support (dealing with average joe's like us, not the marketing companies that put up ads on google).
While I'd love to see Google compete with PayPal and Ebay, I think that at least in the beginning the really crazy Google fanboys (the millions of them) will be dissapointed because Google probably is not used to dealing with millions of customers (some stupid,
Wanna kill Ebay? (Score:4, Interesting)
Secondly, dont kill sellers and buyers with fees on both ends of the transaction, maybe link both services together, with free transaction and merchant processing for auctions when you utilize GWallet on your auction - BOOM - right there, youve got them hooked, and you dont need to worry about alot of fraud auctions.
Google in their infinite wisdom I'm sure has already come up with a great idea, and I cannot wait to see it. I am so sick of EBay, and when I log in there - I just feel dirty all over again from the way they rape you with charges that you end up owing money once its all done. Sheech.
Re:Various obligatory posts (Score:2)
F*** it, I'm getting drunk.
Hmm - on second thought, seems you actually just made my night. Cheers!
Re:Various obligatory posts (Score:2)
Re:Various obligatory posts (Score:2)
Re: Flamebait? (Score:5, Interesting)
> A lot of you won't like to hear it... But isn't google trying to get a monopoly on everything that is on our planet?
They may turn out to be the Microsoft of the internet era. However, so far they haven't shown signs of being a great evil, and their stuff isn't crap.
Re: Flamebait? (Score:2)
Email is not secure (Score:2)
Seriously guys, learn about email. Take the trivial case of the virus (bugbear?) that sent out random recieved emails from peoples email clients out. Take the trivial case of your email being bounced due to a network problem and being read by someone with the postmaster account at either end in the course of their job just to find out what it is and where it should be going - do you trust them with your credit card number, paticularly
Re: Flamebait? (Score:2)
And, no, that's not why I'm not with her. I don't think she's got any problem with my political viewpoints (she agrees with most of them) or my interest in computers.
Re:I will NOT use it... (Score:3, Funny)