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Networking Your Rights Online

Doctorow Tears Up ISP Contract Over Net Neutrality 322

Burz writes "As a reaction to Virgin Media CEO's promise to violate the concept of net neutrality, Cory Doctorow is declaring his ISP contract void, canceling the service, and calling on other Virgin customers to do the same. He isn't alone. Charlie Stross counts the ways the gang that became Virgin Media is trashing Sir Richard's brand. Myself, I am thinking of stopping my Virgin Mobile service in protest."
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Doctorow Tears Up ISP Contract Over Net Neutrality

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  • by Anonymous Coward on Tuesday April 15, 2008 @02:13PM (#23081076)
    feels great!
  • Ouch (Score:2, Funny)

    by Lije Baley ( 88936 )
    Yeah, that'll hurt 'em. They'll go down in flames just like Blockbuster did when they drove out all their unprofitable customers.
    • Re: (Score:2, Informative)

      Blockbuster isn't doing so great

      Pick another company next time
      • Yea that's why they are buying Circuit City...
        • Re: (Score:2, Insightful)

          by Anonymous Coward
          Circuit City isn't doing so great either. :)
          • Re:Ouch (Score:5, Insightful)

            by Goldberg's Pants ( 139800 ) on Tuesday April 15, 2008 @03:11PM (#23081930) Journal
            Any financial issues Blockbuster have are most likely down to an evolving marketplace, and not getting rid of worthless customers.

            Doctrow is a hack. A pretentious windbag who a certain element of people seem to think represents their beliefs.

            I'm sure Virgin are quaking in their boots at this "threat" from someone who if there name was said to 99.999999% of people would say "Who?"
            • Re: (Score:3, Funny)

              by neokushan ( 932374 )
              Seriously....who the fuck is this Doctrow guy?
            • Re: (Score:3, Insightful)

              by Nullav ( 1053766 )

              Doctrow is a hack. A pretentious windbag who a certain element of people seem to think represents their beliefs.

              He's not running for office. You're free to pick which ever ideas of his that you agree with and act upon them in whatever way, as you only have to agree with those few ideas rather than the person presenting them.

              Regardless of name recognition (and lack thereof), it's one less customer. People should stop paying for services provided by people/groups they don't like when given an option (even if

              • Re: (Score:3, Interesting)

                I already do stop paying for services I consider a ripoff. For example I no longer have cable TV. The thing is, that 99.99999% are sheep who will continue paying because they're too gutless or apathetic to make a stand. And with Doctrow, he is practically a cult leader, which means yeah, the people who "follow" him do follow EVERYTHING he says.

                And the fact is stuff I'VE written has made it onto the front page of Slashdot, so that's not really a high watermark of recognition. It's just that the choir Doctro
        • Yea that's why they are buying Circuit City...
          Buying Circuit City, an unprofitable company with a recent huge loss in capitalization, isn't really anything to write home about.

          Blockbuster is in fact not doing so well. They are in a business that has already reached its peak.
        • by LMacG ( 118321 )
          Attempting to buy Circuit City, by selling more of their own stock (dilution) and borrowing a shit-ton of money. Doesn't sound like the type of company that's doing really well . . .
  • by electricbern ( 1222632 ) on Tuesday April 15, 2008 @02:18PM (#23081146)
    as Doctor who?
  • Options (Score:4, Informative)

    by CDOS_CDOS run ( 669823 ) on Tuesday April 15, 2008 @02:20PM (#23081162)
    Thats nice if there is more than 1 broadband option where you live.
    • Re:Options (Score:5, Informative)

      by Spad ( 470073 ) <slashdot@ s p a d . co.uk> on Tuesday April 15, 2008 @02:40PM (#23081510) Homepage
      This being the UK, you've got a choice of tens, if not hundreds of different ADSL providers available to you, some using BT, some with LLU setups.

      Though to make use of them you would have to cancel all of your Virgin Media services (Internet, TV, Phone) and get a BT line instead.
      • Re: (Score:3, Funny)

        by The MAZZTer ( 911996 )

        Wow, you British really know how to live! Dedicated internet connections for BitTorrent?

        Seriously though, I don't know what a BT line is. >_>

        • by Spad ( 470073 )
          British Telecom; formerly government owned provider of telecoms services and owner of the majority of the telecoms infrastructure in the UK.
      • Re:Options (Score:4, Funny)

        by lysse ( 516445 ) on Tuesday April 15, 2008 @07:25PM (#23084364)
        Yeah. That's great, in theory. I just moved into a new house, and BT quoted me the standard £124.99 for an engineer to come and install a phone line, because according to them there is "no record" of a line existing at the house.

        When I stare at the BT phone point just below the window, which is visibly and directly connected to the nearest telegraph pole outside, I'm not sure whether to cry, rage, or send BT the contents of the nearby litter tray.
    • Re:Options (Score:5, Informative)

      by Naughty Bob ( 1004174 ) * on Tuesday April 15, 2008 @02:42PM (#23081528)
      In the UK, I don't think there's anywhere with only 1 (ADSL broadband, cable's a different deal)option, by virtue of the way in which BT is required to open its network. However, you still have to pay BT a line rental charge in addition to your Virgin (or whomever) account.
  • by abolitiontheory ( 1138999 ) on Tuesday April 15, 2008 @02:20PM (#23081176)
    I wonder if there will be a day when net neutrality has been usurped, despite all the protests, and we've come to accept as the status quo. And then, all of a sudden, another *unconscionable* development of corporate greed takes place, in which we have the same uproar, and the same eventual defeat. Can anyone think of examples in the past where has taken place? I'm not coming up with anything that passes a basic coherency test, but this has to be some cycle we go through on a regular basis. Do these things ever lead to positive outcomes, or are we just the man in front of the tank?
    • I wonder if there will be a day when net neutrality has been usurped, despite all the protests, and we've come to accept as the status quo. And then, all of a sudden, another *unconscionable* development of corporate greed takes place, in which we have the same uproar, and the same eventual defeat. Can anyone think of examples in the past where has taken place?

      Commercially, not off the top of my head.

      But, civil liberties and the like have been eroded the way you describe very heavily over the last bunch of

    • by retech ( 1228598 ) on Tuesday April 15, 2008 @02:58PM (#23081772)
      I think that corporations rely on the apathy of the masses. Rallying points were important when people started unions and women got to vote. But once a society gets to a sustainable level of comfort those people will do nothing that risks that comfort.

      People stood up to corporate greed when they abolished sweats shops. In fact they just moved the sweat shops to a less noticeable location. Once rediscovered those same ppl who once fought against sweat shops just said: "meh, not my worry" and went home to their 2.5 kids and 2 car garages.

      Apathy is a wonderful way to keep the masses controlled. It works far better than any chain or enslavement could have.
      • by Bieeanda ( 961632 ) on Tuesday April 15, 2008 @03:30PM (#23082144)
        This is precisely right. It's also what gives them a huge kick in the ass when they go just a little too far, like Rogers Cable did over here about ten years ago. As what was usual, they added a pile of new channels that nobody really wanted and raised subscription prices accordingly. They also moved a number of popular channels further up the dial, where a vast number of older cable boxes couldn't functionally reach. Their only suggestion was to rent a new cable box, which was just adding insult to injury.

        Now, there was an alternative: We could go to the cable company and ask to have the new channels removed. There was no way to do it over the phone, you had to find out where your local cable shop was, drive down there, and hassle the girl behind the counter. Rogers clearly assumed that since we'd swallowed their shit for so long, another mouthful would go down just as smoothly.

        Hundreds of thousands of subscribers descended on their outlets, fuming mad, demanding their service be return to its previous state, or canceling cable outright. Rogers got the message, the CRTC got the message, and for once shit actually changed.

        • by Sentry21 ( 8183 ) on Tuesday April 15, 2008 @04:15PM (#23082778) Journal

          As what was usual, they added a pile of new channels that nobody really wanted and raised subscription prices accordingly.
          While this is technically accurate, it leaves out an important detail - namely that these channels weren't added to available plans, but rather they were added to everyone's bill. Rogers went to all of their customers and gave them all the channels; when people complained after getting their bill, Rogers insisted that they should have called to cancel the channels if they didn't want them.

          Unfortunately at the time, this practice wasn't illegal. Thanks to Rogers, it is now. Oh, and they lost so much goodwill in the area that they had to bail out, and swapped their BC holdings with Shaw's Ontario holdings. Now we have Shaw, and things are light years better than Rogers could ever manage.
    • Re: (Score:3, Interesting)

      by Culture20 ( 968837 )
      Google buttons and guilds for a bit.
    • Re: (Score:3, Insightful)

      Here's one that pisses me off that nobody cares about. When you go to get cell phone service they offer you a cheaper phone if you get a contract. The idea being that your cell phone service fee is subsidizing the cost of the phone, and you're really paying for it over time. But why don't they give a lower service rate for people that buy their own phones? It's a scam to lock out 3rd party phones. Nobody cares about it, and I often have a hard time explaining it to people, but the lack of competition has to
      • Which service provider are you talking about that makes their own phones? Locked phones from cell phone manufacturers, maybe...
        • Re: (Score:3, Informative)

          by adolf ( 21054 )
          Verizon, for one, is known to have special firmware in many of their phones, with various things turned on, off, added, removed, or broken. This doesn't mean they "make their own phones," but it's a more severe issue than carrier lock by itself.

    • . . . bitter.

      What, you think I'm joking?

      We've gone from the Electronic Frontier to a bunch of company towns run by greedy bastards and populated by idjiots who are happy as long as their YouTube videos play OK.
      • Re: (Score:3, Insightful)

        by Hatta ( 162192 )

        We've gone from the Electronic Frontier to a bunch of company towns run by greedy bastards and populated by idjiots who are happy as long as their YouTube videos play OK.


        Sounds a lot like the historical Western Frontier.
    • by jd ( 1658 ) <imipakNO@SPAMyahoo.com> on Tuesday April 15, 2008 @03:18PM (#23082018) Homepage Journal
      Let's think...

      • Skilled workers replaced by machines with child operators (not directly comparable, but the same basic idea that corporations know best, together with very successful corporate propoganda that the disenfrancised were - by definition - ignorant savages and terrorists. Propoganda that has become a part of the common language through the name of one of the campaigners for worker's rights.)
      • Higher Education (in Britain, at least) being switched from a State-funded right of all to a luxury paid for by the individual

      I was going to give a few other examples, such as the health care industry, but realized that in most cases I could think of, the service or provider has always been corrupt and neither the standard of service or our expectations of it have really changed. It's merely less hidden.

    • As the previous poster mentioned, our civil liberties we have been gladly giving away. However, it is not just the last few years, but for quite some time now. (but it has accelerated greatly). First, it was to protect us from drugs, because everyone that used Pot would turn into a crazed animal that would kill your daughter and rape your golden retriever. Then it was to protect the children. Have a kid claim you hurt them. Your treated as guilty until you prove yourself innocent!
      • Re: (Score:3, Interesting)

        by bill_kress ( 99356 )
        First was not drugs. There is a continual cycle that probably started when the first 5 cavemen got together and started hogging the women.

        Mankind has a nature to drift towards ruling and ruled classes, and the divide grows until someone freaks out and--well historically anyway--kills all the rulers.

        These days it's not supposed to be so violent or absolute. You have governments that are supposed to control companies and it is supposed to keep the pendulum from swinging so far that it starts to cut off head
  • Perhaps this is not such a bad thing, it may bring more attention to the issue than there is currently. Maybe if some people start to experience and understand what the lack of net-neutrality actually causes, they will be more likely to be more involved in ensuring net-neutrality is enforced.

    However, I must admit that if net-neutrality is lost, it may be impossible to re-gain--much like public health-care in the US will be next-to-impossible to get.


    What consumers need are more consumer lobby groups. I
    • Re: (Score:2, Informative)

      Maybe if some people start to experience and understand what the lack of net-neutrality actually causes, they will be more likely to be more involved in ensuring net-neutrality is enforced.

      Guess I had better educate myself about why we need net neutrality...
      http://en.wikipedia.org/wiki/Network_neutrality [wikipedia.org]
    • Consumers Union (Score:3, Interesting)

      by tepples ( 727027 )

      What consumers need are more consumer lobby groups.
      People in the United States can join a consumers union. Membership starts at $26 per year, including a subscription to ConsumerReports.org.
      • Re:Consumers Union (Score:5, Insightful)

        by thePowerOfGrayskull ( 905905 ) <marc,paradise&gmail,com> on Tuesday April 15, 2008 @02:44PM (#23081558) Homepage Journal
        So... in addition to voting for politicians who promise to do what I want, I now should pay to become an anonymous member of a large group that promises to do what I want, so that group can in turn bribe the politicians I already voted for?

        Pass.

        Here's a solution for the legislation-hungry out there: pass some legislation to limit the efforts and effectiveness of professional lobbyist groups. Then maybe you and I would have a chance of getting heard when we wrote to our representatives.

        • by geekoid ( 135745 )
          Here's a clue, look at what it ahs done in the past. It takes more then voting to make a difference.

          I'd love to hear a way to limit 'lobby' groups without limiting everybody else.

        • "pass some legislation to limit the efforts and effectiveness of professional lobbyist groups."

          My suggestion is quite simple, and elegant, but too many leftists would protest. So, here it is anyway.

          Only REGISTERED voters can contribute to political and candidate Campaigns.

          This would break all the lobbyists, PACs and other "groups" that are formed to gain an unfair advantage over people who don't want to join a group to be herd (sic / pun intended).

          Okay, I might consider CITIZENS instead of Registered Voters
  • by QX-Mat ( 460729 ) on Tuesday April 15, 2008 @02:28PM (#23081298)
    I dont have a virgin phone service. A billing "discrepancy" from last year, an offer I bartered for, was fixed last month with Virgin claiming to shoulder the costs. What actually happened is they added the XL phone package to my discounted XL TV + XL Broadband offer. I have been a customer for 18 months, and I bartered for my previous deal of £41.50/pm only to have them add the Phone package without informing me, and charge me £70.

    I rang to cancel and let them know I intended to move to sky and and was offered my old £41.50 offer at a no-contract rate of £49pm (I'm not sure where I'll be living in 3 months, so I can't get a contract). Problem fixed, or so I believe. The debt collection team phone me this morning to inform me my direct debit had bounced - and it would do if it was in excess of £50 as the account is for bills only, and is credited with a standing order for the appropriate amount each month.

    It transpires (I guessed it instantly), that after billing me £70 and changing it back to the negotiated rate of £49, they discounted next months direct debit by £20, so that the net 2 month charge would be equal to my negotiated rate over 2 months.

    But! That doesn't mean I can pay £70 in one month for a problem they have caused, because I subject to cash flow issues. To make things worst, I have been charged by my bank for the defaulting direct debit, wasted £15 on the phone last time I called, and £10 today.

    Today was awful! I was called this morning by the debt collection team who would not let me pay £49 or change my direct debit, until I settled the £70 mistake, even tho it was obvious the real amount was £49 based on the remedied discount applied to the next bill. I'm forced to pay for their mistake!?! They told me there was nothing they could do, and that I had to phone them back and fixed the issue. I got through to India twice and was told the same thing, only that the team that called me was the team that dealt with it. In the end I gave up. I asked to be put through to the cancellation team.

    The cancellation team were great. The credit was applied to this month, and my outstanding balance returned to what I should pay/can pay. I've praised VM in the past, and will continue to do so in the future - but only their cancellation team, as they're the only ones with the power to resolve your problems.

    I am contemplating billing VM for the saga cost me £20 in phone calls (I have a mobile phone, and no one would phone me!), and the bounced direct debit penalty stemming from their inability to resolve the problem when I called them and they called me.

    Matt
    • by jmichaelg ( 148257 ) on Tuesday April 15, 2008 @02:37PM (#23081454) Journal
      If you lived here in California, you could take Virgin to Small Claims Court. No attorneys, just you, the company rep, a judge and a claim for less than $7,000. I've used the court twice to resolve, in my favor, similar kinds of screwups.

      Perhaps you have a similar court in England?
      • by QX-Mat ( 460729 )
        We do, unfortunately I believe in the power of letters! As my problem is resolved, only I'm down the cost of calls/bank penalty, I'll try a letter first.
      • Of course, it can sometimes be a daunting task to actually collect on a judgement. Every so often, the consumer advocate column of our local newspaper runs a story about someone who wins against a store or other company in small claims, only to be unable to get his hands on the money he's owed.
      • In many places, the representative of the company is required to be its attorney in a Small Claims Court matter.

    • Re: (Score:3, Interesting)

      by Wierdy1024 ( 902573 )
      Has anyone here on /. had any luck in just sending an invoice to these big companies for this sort of thing and have it paid?

      I wonder if their accounts dept. just pay this sort of thing for small amounts without checking thoroughly?
  • I was duped by my ISP into saving the rainforest by switching over to paperless billing so I do all transactions electronically.

    I've rethought this and will once again deal with paper so that I can receive the satisfaction of "tearing up" any documents that I deem unsatisfactory.
  • Cory who? (Score:5, Insightful)

    by thePowerOfGrayskull ( 905905 ) <marc,paradise&gmail,com> on Tuesday April 15, 2008 @02:39PM (#23081494) Homepage Journal
    Why do I care? Am I supposed to be impressed that submitter is "considering stopping [his] Virgin Mobile service in protest"? On my way to work today, I considered pushing a fisherman off the bridge so that I could giggle whilst watching him splash about in the water -- it's a far cry from doing it.
    • I would say if some major coporate clients droped them because of his speach, would have some weight. But some Bloger... Who cares. IF he could get all the Blogers to do it. Or A large group then it would be worth while. Otherwise he is flagged as liberal nut.
  • by QX-Mat ( 460729 ) on Tuesday April 15, 2008 @02:39PM (#23081506)
    Article 82 - abuse of a dominant position.

            A82 is directly enforceable in the national courts. VM has a dominant position in the UK broadband market - this is an automatic presumption in the cable market as their share is 100%, and, based on the structure of the UK backbone-network, a reasonable and fair assumption regarding broadband in general.

            they are acting in a manor that can only be said to be taking unfair advantage of their position to the detriment of the broadband market in general - and they are doing this independently of us the consumer: ie: we get this crap and there is absolutely nothing we can do.

            whilst having a dominant market share, and being in a monopolist position is _not_ illegal - abusing this position is. VM are starting a consumer/isp war that the consumers cannot win. they are abusing the technological development of the UK's broadband system by prejudicing our use in a way we cannot avoid. an utterly artificial creation.

            as VM own the cable network, there is no cross elastic supply. the consumer is lacked into contracts which generally fall foul of elastic demand the moment they abuse their position. the good news is that no VM customer is bound to their unfair contracts that stifle the advancement of uk broadband - be it traffic shaping or whatnot.

            vote with your wallets - sign up to another ISP!
  • ...those phony-cheerful, "Wow, we're so cool and so are you" voices saying crap like, "Hey, guys, we've just decided you like us sooooo much it would be really cool for us to put our prices up so you can tell all your friends what an important, expensive service you have".

    As soon as my time's up, they can take a long, hard suck on my conspicuously non-Virgin friend, Darth Veiner.

    • by Jack9 ( 11421 )

      ..those phony-cheerful, "Wow, we're so cool and so are you" voices saying crap like, "Hey, guys, we've just decided you like us sooooo much it would be really cool for us to put our prices up so you can tell all your friends what an important, expensive service you have".

      Works for apple. I have a feeling this is what Apple will be turning into. Same message, "Be hip" but without the quality products or service to give it weight.

      /owned a mac Apple II until MacOS7 my last powerbooks started failing. Might go

  • Different idea (Score:4, Insightful)

    by xerxesVII ( 707232 ) on Tuesday April 15, 2008 @03:13PM (#23081962)
    How about instead of ranting and talking about boycotts, he and his gang of tech-hippies start some sort of movement where they either flat out block requests from certain ISPs or at least throw up a "Here's our complaint about this ISP and why you should be using them" interstitial? That's the sort of thing that gets people to sit up and take notice.

  • by unity100 ( 970058 ) on Tuesday April 15, 2008 @03:31PM (#23082158) Homepage Journal
    excuse me, this aint gonna be a smooth, politically correct post. im gonna flat out say what im feeling and thinking, as a customer.

    you invent something new, you build an entire telecommunications infrastructure, hell, even a new medium, a way of life (internet) over it, it becomes a big success, and after a while a few FUCKTARDS comes up and and try to scuttle the CORE principle that made that big success for their personal greedy agenda. and furthermore, there comes a total PRICK, so PRICKY that he harbors the courage to SINGLE HANDEDLY trash and abolish those principles (net neutrality) in lieu of ENTIRE internet, internet tradition, all functioning services, companies and agreements up to date, in lieu of the LAW, in lieu of what they promised their customers, and anything.

    im not a violent person. im a hippie in concept even. has history as my hobby and whatnot, and like classical music. but even i know that such people, who are that selfish and greedy enough to commit bastardizations like these in lieu of EVERYthing, deserve one single response : a strong, sharp kick in the middle of their face. literally.
  • Fight Back (Score:2, Interesting)

    by Strilanc ( 1077197 )
    I think it's about time some major websites made an agreement to block all traffic from any ISP that distinguishes based on website. A deterrent besides "we'll tell our family and friends not to use Virgin" is something we really need. Normal people won't stick with an ISP that can't reach youtube.

    [I don't actually know the technical details of how or if this can be done]

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