DigitalDame2 writes "PCMag Security Analyst Neil Rubenking has always praised Symantec's tech support. Lately, though, a number of readers have reported problems with chat support, so he investigated. Rubenking was trying to install Norton 360 version 3.0 on a malware-infested system when the computer crashed with a blue screen error. He connected with Symantec tech support and was told that they could fix the problem, but for a fee of $100! (Here is the transcript and screen-captures of the chat.) Even more, Symantec support suggested that he use a malware-removal tool that wasn't even made by Symantec."
DEAL: For $25 - Add A Second Phone Number To Your Smartphone for life! Use promo code SLASHDOT25. Also, Slashdot's now on IFTTT. Check it out! Check out the new SourceForge HTML5 Internet speed test! ×