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BFG Tech Sending Out RMA Denial Letters, 'Winding Down Business' 327

SKYMTL writes "Once one of NVIDIA's primary board partners, BFG Tech has now officially started denying RMA requests for their supposedly 'lifetime warranty' graphics cards. According to a letter from BFG, they are '...winding down business' and are 'unable to replace' any non-working product. A sad turn of events for the thousands who bought BFG's graphics cards and power supplies."
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BFG Tech Sending Out RMA Denial Letters, 'Winding Down Business'

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  • by Tablizer ( 95088 ) on Monday August 16, 2010 @01:54AM (#33261146) Journal

    Apparently the company itself did not have a life-time warranty.

    • Re:details details (Score:5, Informative)

      by black3d ( 1648913 ) on Monday August 16, 2010 @01:58AM (#33261158)

      Sad to see, but it happens. Had the same deal with a motherboard once. Couldn't get upset about it.

      • Re:details details (Score:5, Insightful)

        by FlyHelicopters ( 1540845 ) on Monday August 16, 2010 @02:16AM (#33261222)
        +1 to the above... If a company goes out of business, lots of people have a worse day than me with a video card... How about all the employees out a job to start...
        • Re: (Score:3, Insightful)

          by vlm ( 69642 )

          How about all the employees out a job to start...

          Some organizations close, then reopen under a new name with the same people doing the same thing.

          My guess is their target market wasn't even born when Doom came out with the BFG rifle, so its time for a new name.

          • Re: (Score:3, Insightful)

            by heathen_01 ( 1191043 )
            The BFG is not a rifle. [wikipedia.org]
      • Sad to see, but it happens. Had the same deal with a motherboard once. Couldn't get upset about it.

        At least they offer a lifetime warranty. The only warranty I ever truly care about is one that lasts long enough to where going through an RMA just isn't worth the time or expense anymore. Lifetime or not, that point (about 3-4 years for graphics cards and maybe 2-3 for motherboards) is warranty enough.

        However, I wish that EVGA would go out of business instead. You see, for some reason EVGA's products actually become less reliable if you don't ensure they have your name and product serial number matched

        • by tibit ( 1762298 ) on Monday August 16, 2010 @09:38AM (#33262846)

          This seems to be just bad luck. You likely had cards from a bad batch. Large-scale manufacturing processes are quite apt at producing lots of scrap.

          A guy I know used to co-own a printing shop. He used to say that sometimes they'd have a very expensive wastepaper production line. Same goes for printed circuit board assembly: all it takes to sink millions of dollars per hour into scrap at the end of the line is to run a poor reflow oven profile.

          There is no reasonable way to make a graphics card "less robust" without putting real money into it. You seem to have no idea how mass electronics production looks. Those cards were likely coming at an average rate of one every few seconds off a big production line somewhere. Any sort of per-item tweaking has to be kept to a minimum to make it economical. The cards go through the assembly/reflow/clean, some are picked up for automated optical inspection of solder joints, then they are tested by an automated test cell that emulates the relevant busses, boots the card up and acquires the output video signal to check if it's OK, loads the flash with firmware, etc. Then a bunch of ladies attaches the brackets and packs them into boxes, and off they go.

          The production line is far removed from the distribution channel. If a card like yours is failing, there's no way to digitally re-manufacture it.

          No, the company didn't want to fuck you, nor did they do anything nefarious. The manufacturer -- likely a contract manufacturer -- messed up and you ended up with unreliable cards from the same batch. Or, maybe there was a thermal design issue -- either the board layout's interaction with reflow process, or runtime thermal management. That's all there is to it.

          Now for well deserved ad-hominem: please refrain from making up conspiracy hypotheses (they ain't theories, damnit) when you have little clue about the involved technology. Don't attribute to malice what can be explained by incompetence. Fuckups at electronics production lines are commonplace, and there are some very, very well paid consultants who can sometimes get 7 figure salaries doing "nothing much" but knowing an Asian language or two and traveling from place to place, explaining how to fix production lines whose output is part or all scrap. I wish I had the link to one example: there's one consulting company whose founder methinks writes a blog, the latter often featuring a rather hot, real engineer babe who knows Mandarin, and kicks ass at troubleshooting SMT production issues. My browser history doesn't go that far, otherwise I'd dig it up.

          The babe's main claim to fame IMHO, apart from being hot and knowing Mandarin, is that she has a real understanding of the involved technology -- understanding in the Feynman sense. She doesn't treat SMT production lines like gods who need prayer and offering, nor does she anthropomorphize them ("the line is having a bad day today") -- contrary to some of the locals who run the show, who sometimes suffer from lack of training and don't really understand what's going on. When you understand, you can try making hypotheses as to what's wrong, tweaking things, and seeing if stuff improves. That's the definition of understanding, in this case. Otherwise, you pay for hot babes to come and help you out ;)

    • A company (Scovill) once said that they thought they could survive if they were no worse than second best at what they did.


      They were paying me twice as much. I thought I was getting experience twice as fast.
      Charles Percy

    • Re: (Score:3, Funny)

      by glwtta ( 532858 )
      Apparently the company itself did not have a life-time warranty.

      Sure they did - it just ran out.
  • by MrEricSir ( 398214 ) on Monday August 16, 2010 @01:55AM (#33261150) Homepage

    That's the problem with a BFG, it's got a lot of firepower but you might end up killing yourself.

    • Nonsense. The Big Friendly Giant was a gentle, good-natured creature: He did fire dreams, but you'd never be risking your own death around him.

  • Whose lifetime? (Score:5, Insightful)

    by line-bundle ( 235965 ) on Monday August 16, 2010 @01:57AM (#33261154) Homepage Journal

    My lifetime?

    The product (estimated) lifetime?

    The company lifetime?

    The receipt lifetime?

    Always check which lifetime they mean. Words are wonderful: there are so many definitions to choose from.

    • Re:Whose lifetime? (Score:5, Insightful)

      by black3d ( 1648913 ) on Monday August 16, 2010 @02:01AM (#33261166)

      Independent of the original intention, most "lifetime warranties" are somewhat shortened by the company no longer existing, the receipt no longer existing, or the user (and in most cases, the only person who cared about the warranty) dying.

      • Re: (Score:3, Insightful)

        by Anonymous Coward

        ...most "lifetime warranties" are somewhat shortened by ...

        I like to say "whichever comes first"...

        • Funnily enough, the minimum of three lifetimes is not actually the lifetime of anything (like the minimum of the widths of three boxes is not itself the width of a box in general). Thus the lifetime warranty in this case is not actually a lifetime warranty at all :)
      • Re:Whose lifetime? (Score:5, Informative)

        by arth1 ( 260657 ) on Monday August 16, 2010 @08:12AM (#33262300) Homepage Journal

        Independent of the original intention, most "lifetime warranties" are somewhat shortened by the company no longer existing

        That depends on where you are. In some countries with consumer protection, marketing phrases like "lifetime warranty" have to be defined in legible writing on the same page that makes the claim, and are considered deceptive marketing subject to heavy fines if not backed up by pre-paid insurance and escrow part supplies.
        I've had warranty repairs on a product where the company had gone out of business, and this was possible precisely because the laws were designed to safeguard individuals, not corporations.

        • Re: (Score:3, Insightful)

          by Syberz ( 1170343 )

          [...] the laws were designed to safeguard individuals, not corporations

          Where is this exactly? I think that I'd like to move there.

    • by Cylix ( 55374 ) *

      I know the answer now...

      lifetime = past life or not applicable to this one.

      This serves as a valuable reminder to not procrastinate on warranty returns.

      I just checked my dead 290 to see what the brand was...

      Now, I find eVGA a pain in the ass to deal with, but at least they are still around.

      • by suso ( 153703 ) *

        Now, I find eVGA a pain in the ass to deal with, but at least they are still around.

        Only as long as their capacitors last. I've had around 4 eVGA cards in different computers and all of them eventually went dead with blown out capacitors.

        Here's a picture for the curious. [suso.org]

    • Re: (Score:2, Insightful)

      by Anonymous Coward

      As a matter of law, it is almost always "reasonable lifetime of the (class of) product".

      Nevertheless, ALL warranties expire when the guarantor of those warranties ceases to exist. And they're invariably unsecured, which means you can't ever claim a debt against the company in administration unless there's something left after all secured debts are paid (almost never, or the company would still be in business!).

      • Re: (Score:3, Informative)

        by Nursie ( 632944 )

        Sorry what?

        The reasonable lifetime of the class of product is something protected by law anyway (well, in europe). A "Lifetime Warranty" can and should be interpreted as something over and above that, a warranty or guarantee that last the lifetime of the purchaser, Much like with a zippo lighter.

        Of course, yes, if the company goes tits-up then it's pretty useless.

    • by jimicus ( 737525 )

      The receipt lifetime?

      Particularly if you bought something in a store that has a policy of "original receipts only" - and uses thermal paper for receipts that tends to fade to nothing in 3-6 months

    • Re:Whose lifetime? (Score:5, Interesting)

      by SimonTheSoundMan ( 1012395 ) on Monday August 16, 2010 @05:42AM (#33261870) Homepage

      If it's in the UK, all products have a lifetime for a minimum of 6 years.

      "Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description."

      Apple honoured a repair I had to my iMac that died when it was three and half years old when I stated the Sales of Goods Act. The machine required a new PSU and logic board. The repair would have been around £800.

      http://webarchive.nationalarchives.gov.uk/+/http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html [nationalarchives.gov.uk]

    • by Eevee ( 535658 )
      Quite a while back, a local theater had "lifetime passes". They were quite up front about it--the lifetime was defined as until 1996, when their lease was up. If they managed to get a new lease, you needed to get new passes. (Of course, they couldn't afford the rent increase on a new lease and went out of business, so it was a moot point.)
    • Re:Whose lifetime? (Score:5, Insightful)

      by Lemmy Caution ( 8378 ) on Monday August 16, 2010 @07:38AM (#33262182) Homepage

      This is why "no one gets fired for buying IBM." Alternative vendors and small companies are generally riskier to deal with - if they collapse, all the support collapses with them. This reality is why many businesses prefer big, institutional vendors even when they cost more and, in the short term, seem to provide less.

    • by ender- ( 42944 ) <doubletwist@NOsPAM.fearthepenguin.net> on Monday August 16, 2010 @08:55AM (#33262534) Homepage Journal

      I purchased a nice pony-tail holder from at artist at a fair once. He wrote on the back of the card: "Lifetime Warranty. Mine, not yours. " :)

  • It could be some pump-and-dump scheme. Yes I know it's not listed but it's possible it has shares trading privately.

    Or some competitor trying to undermine BFG.

    I would rather like to see a note it's website, like http://openlabs.com/ [openlabs.com] has on its front page.

    • by Sylak ( 1611137 ) on Monday August 16, 2010 @02:10AM (#33261200)
      Let me speak from experience and say that they are not even responding to open support tickets, so i doubt anybody gets as far as an RMA anyway
    • by v1 ( 525388 )

      from tfa it looks like their reseller status got cut back, (possibly in retaliation for their buying some of their other parts from other sources) causing them to not be able to get ahold of the latest gear, which led to a major customer of theirs dropping them, something of a domino effect.

      In business, everybody plays hardball. And it's the smaller businesses, and us the customer, that end up losing.

      It would be interesting to have an inside line on the early stages of the problem. Could have been a case

  • Sad to see them go (Score:5, Insightful)

    by Local ID10T ( 790134 ) <ID10T.L.USER@gmail.com> on Monday August 16, 2010 @02:09AM (#33261194) Homepage

    BFG made good gear.

  • by Anonymous Coward on Monday August 16, 2010 @02:11AM (#33261206)

    A "lifetime warranty" is for the lifetime of the product, not your lifetime.

    You'd think people would have figured that out by now. If the warranty doesn't have a specific period spelled out in terms of days, years, months, etc. then it's essentially worthless. All the company has to do is "end of life" a product, and voila! no more warranty. And when a company shuts down, the warranties are gone forever regardless.

    • Re: (Score:3, Interesting)

      Comment removed based on user account deletion
    • Only sort of tangentially related, but I have an Invisible Fence dog containment system which has a lifetime warranty as long as I'm the owner of the house in which it is installed. They still service it 12 years later.
  • I just returned my BFG card and got it replaced a few weeks ago. It was only a couple of months old when it failed. Not the quality I expected from such a big-name company.

    So who is making quality graphics cards and standing by their warranty these days?

    • There could be something more to the story(financial shell-gaming, byzantine corporate re-org raiding, or whatever); but there is no particular reason to expect any of the graphics cards companies to be markedly better than the others.

      They operate on the cutthroat business of basically buying chips and slapping them on reference designs, often distinguished by no more than a sticker on the cooling module, maybe a funny PCB color, and the choice of either a CGI robot or a CGI chick with big breasts to go
  • by line-bundle ( 235965 ) on Monday August 16, 2010 @02:18AM (#33261230) Homepage Journal

    Here is an interesting thread from HardForum:
    http://hardforum.com/showthread.php?s=ad39475190e27b7270fad7c8f5202588&t=1539921 [hardforum.com]

    It has an image of the letter, gives a plausible reason why BFG is going down (Best Buy wouldn't carry some of their products).

    • by Jeslijar ( 1412729 ) on Monday August 16, 2010 @02:56AM (#33261362) Homepage

      I found this article through your interesting thread: http://www.hardocp.com/news/2010/05/18/bfgtech_exits_graphics [hardocp.com]

      As Notleh on HardForum posted:

      "After eight years of providing innovative, high-quality graphics cards to the market, we regret to say that this category is no longer profitable for us, although we will continue to evaluate it going forward", said John Slevin, chairman of BFG Technologies. "We will continue to provide our award-winning power supplies and gaming systems, and are working on a few new products as well. I’d like to stress that we will continue to provide RMA support for our current graphics card warranty holders, as well as for all of our other products such as power supplies, PCs and notebooks."

      BFG will continue to offer RMA, telephone and email support for qualified BFG Tech graphics card warranty holders, but will no longer be bringing new graphics card products to market.

      First and foremost, I have to say that HardOCP is sad to see BFGTech go. It was a company that opened up new ways of doing business with customers in the graphics card arena. The solid warranties and support you all enjoy now with high-end graphics cards companies can be traced back to BFGTech and its three founders, Scott Herkelman, Ric Lewis, and Shane Vance.

      Of course our biggest concern is that our readers that have purchased BFG video cards are taken care of. Speaking this morning with then BFGTech CEO, Scott Herkelman, he assured me that BFG has taken measures to make sure full RMA and support will continue. Eight full time employees and the full group of tech support will remain in place as well as warehouse labor. That means continued 24/7 phone, email, and full RMA support for registered cards. As of today, BFG has a full reserve of cards and monies set aside to sure proper support occurs.

  • Legality? (Score:5, Insightful)

    by Renraku ( 518261 ) on Monday August 16, 2010 @02:26AM (#33261254) Homepage

    Is it actually legal to sell someone a product with a warranty and then refuse to fix it because business is winding down? Don't closing companies have to keep a certain amount of money for problems like this? Can I put a lien on their property if they fail to meet their contractual obligations and I'm shorted money because of it?

    • Re:Legality? (Score:5, Interesting)

      by Nursie ( 632944 ) on Monday August 16, 2010 @02:38AM (#33261286)

      That depends.

      If the company has just decided not to do graphics cards any more and close down that part of the business, then hell no! They should be expected to honour it and if they can't repair/replace in house then contract it out or provide another manufacturer's replacement cards.

      If they are actually winding up the company, have administrators in and are genuinely (almost) bankrupt and closing up shop, that's a different matter.

      • If they're going bankrupt would that not make you just another creditor?

        • Re: (Score:3, Informative)

          by Patch86 ( 1465427 )

          Yes, technically. But you probably don't want to know how far down the priority list customers are when it comes to bankruptcy creditors.

          Roughly (IIRC, IANAL etc.), it goes 1) cost of administering the bankruptcy, 2) taxes, 3) secured debt (property and what have you), 4) employee wages and such, 5) everything else.

          Customer debts come under everything else,along with, well, everything else.

    • Re:Legality? (Score:5, Informative)

      by black3d ( 1648913 ) on Monday August 16, 2010 @02:48AM (#33261324)

      If they're under administration (voluntary or not) then no, all you can do is add your name to the list of creditors. Although, you're free to sue them, but then they only need declare bankruptcy (if they haven't already) and again, you're talking to administrators. Neither will get you anywhere, as even if you succesfully registered as a creditor, your proportion of the liquidation would only be a few cents, if anything. It would like cost more to apply than you'd receive.

      I applaud them for actually announcing this ahead of time, knowing they'll cop a few weeks of hatemail and angry phone calls, rather than doing what most companies do - which is pretend everything's fine, and simply put off RMAs, until the day they close up shop. Hell, they're even mailing the cards/PSUs back. While it's nothing more than a gesture (its fairly difficut to manually repair a power supply safely, and virtually impossible to repair a physically defective video card), its a nice gesture which companies who care less about their customers simply wouldn't do.

      • Is that seriously where we've arrived at, where a hardware company gets kudos just for sending back the defective card?

        I would certainly hope they'd be legally obligated to send it back if they refuse the RMA. Personally, I think that if they can't follow through on their promise, they should be obligated to refund the purchase price of the product, but I realize this kind of common courtesy is none too common these days.
        • by vux984 ( 928602 )

          Personally, I think that if they can't follow through on their promise, they should be obligated to refund the purchase price of the product, but I realize this kind of common courtesy is none too common these days.

          And how is a company that is bankrupt supposed to do that? Perhaps you don't understand what it means to declare bankruptcy?

          In simple terms it means you owe people more money than you can pay back, and all the money you have is divided up amongst the people you owe money too, and this division is

      • Re:Legality? (Score:4, Interesting)

        by Kjella ( 173770 ) on Monday August 16, 2010 @03:39AM (#33261498) Homepage

        Which is why pretty much all "should we go bankrupt, we'll turn off the DRM" promises are worthless. What are you going to do if they don't comply? If your software just calls out for an activation server that is long gone and liquidated? Do you think you'll get that software patched even if you sued, even if you got on the list of creditors? I'd bet not. I'd love to see what would happen if Steam got competed out of the market by another steam-like service and had to "wind down their business". Maybe I'm just a huge cynic but it's so easy to make promises you never have to deal with. So everyone gets mighty pissed, but who cares? They're out of business. Gone. Closed up shop. If you swear to never spend another dime on them, they still don't care. And while despite being utter asshattery, I doubt it pierces the corporate veil so the profits they've taken out of it is theirs.

        I know of another case just like this, dealing with resellers and investments. In short, resellers are often short-lived beasts that sell - and sometimes oversell - investments from companies that offer investment opportunities. It takes some time for the investments to mature and while there is a second hand market there's a solid penalty for getting out underways so mostly you're in it for the whole project, it's not liquid like stocks. What happens is that before the investments start delivering results, the resellers declare bankruptcy and start up under a new name and tax id. Then the people who made the actual investment project get to take all the shit for everything that's been said, not legally but as pretty unhappy "customers". Trying to sue a dead copmany where no one picks up the phone because there is no phone just doesn't get you anywhere.

        • Re:Legality? (Score:4, Insightful)

          by jimicus ( 737525 ) on Monday August 16, 2010 @05:12AM (#33261746)

          Which is why pretty much all "should we go bankrupt, we'll turn off the DRM" promises are worthless. What are you going to do if they don't comply?

          Something else which a lot of people (who perhaps don't understand business) need to realise:

          If the company goes into administration, the original directors - the ones who stood up and promised "should we go bankrupt, we'll turn off the DRM" are out of a job. Regardless of whether or not they want to instruct their engineers to disable the DRM, they no longer have authority to. New directors are appointed by the administrators and it's their job to get the best possible outcome for the shareholders - be it selling the business as a going concern or winding it up and selling the assets. "Turning off the DRM" is likely to be so low on the priorities list that it'll never happen.

          • Re: (Score:3, Insightful)

            by cgenman ( 325138 )

            I've always seen "not pirating the hell out of something" as a common courtesy to DRM suppliers. If Steam goes under, and Valve is no longer in a position to disable the DRM, you can always walk over and download an unencumbered version from online. Seeing as how most everything will be years old at that point, it will be easy. You'll lose saved games, but if you're picking up Doom again after twenty years, you probably want to play from the beginning anyway.

            I bought a CD online from a smaller musician.

    • That has a lot of "depends" clauses attached to it. If they are already under administration then yes it's WAS legal to sell a product with a warranty and then refuse the warranty. A company with no money can not replace a product, what you gonna do? Sue a company with no money? As others already mentioned the only avenue is to get on the list of creditors.

      The waters get muddy when you're talking about someone buying a product AFTER they have announced their intent to go into administration. A few compan
  • by Anonymous Coward

    In the context of a company going under, the term "lifetime" is pretty meaningless. What are you going to do, sue them? BFG had solid CS in their prime, and this really wasn't a deliberate attempt to hoodwink anyone. It would be nice of them to procure new cards for RMAs from other suppliers, but they don't really have any incentive to do so.

    However, some companies, like PNY, offer a "lifetime" warranty meaning "while the card is still being manufactured by us." Needless to say, after being informed of that

    • Re: (Score:3, Informative)

      by JackAxe ( 689361 )
      With a registration, my PNY cards have all had 3 year warranties.
    • Re: (Score:3, Informative)

      by Mashiki ( 184564 )

      As someone else mentioned, if you have one of these cards and indeed they are winding down. You should file to be put on their creditors list. Back when Fujitsu got out of the HDD business, I got a money from part of the class action lawsuit I joined, for drive failures. But I was also on their HDD creditor list for several other drives they refused to cover. In the end I got the money I was owed for them(around 18 drives).

      Anyway, I've had no shortage of problems from card manufactures the last couple

  • ....can I get it replaced under warranty? The 800 number doesn't work for Epyx - but it could be this rotary dial phone....


    It sucks that BFG is going under, but in a mostly-free-market world, it's reality sometimes, huh.

  • by SethJohnson ( 112166 ) on Monday August 16, 2010 @02:40AM (#33261296) Homepage Journal
    Sadly, I don't much care about those consumers affected by denied RMA requests. The larger picture here is that this is another example of how console gaming has brought stagnation to the gaming industry. Companies who profitted from deploying bleeding edge hardware that was demanded by a constant churn of increasing software demands are no longer able to stay afloat. Consoles lock graphics to a much longer generation than does pc gaming. It's hard for companies like BFG to stay afloat when stuff stays the same for five or more years.
    • by assemblerex ( 1275164 ) on Monday August 16, 2010 @02:46AM (#33261312)
      Sadly I don't care what callous people say while they pontificate.
    • Re: (Score:3, Insightful)

      by geogob ( 569250 )

      Although I agree with you on the state of the gaming industry and the link with console gaming, I don't think this is what caused the downfall of BFG. It might have accelerated it, but I feel it was more a series of bad business decisions and choice of distributors that nailed the coffin for BFG.

    • Re: (Score:3, Insightful)

      by Xest ( 935314 )

      It's easy to blame console gaming, yet console gaming continues to produce better looking graphics with existing hardware well beyond the life of equivalent PC gaming hardware. This is largely because the entire hardware pipeline in consoles is focussed towards gaming, whilst the PC isn't- it's more generic hardware bus just isn't as suited to gaming, hence why lower spec consoles can still produce better graphics and better framerates than equivalent and higher specced PCs (within reason of course).

      The fau

      • This is correct.

        I can think of only one PC game that cannot plausibly be run on modern console hardware; Crysis. And Crysis must be coming up on 3 years old now. There's a sequel due early next year which, reading between the lines, has been "restrained" so that it can be ported to the consoles. Am I missing anything? Are there any other commercial PC games out there that a console genuinely couldn't do justice to? I mean, even Supreme Commander 2 (which is probably the most hardware demanding RTS around) h

      • Re: (Score:3, Insightful)

        by FileNotFound ( 85933 )

        The reason your 2 year old PC can still play "modern" games is that there has not been a major leap forward in graphics since Vista introduced DX 10.

        There has not been a single 'revolutionary' chipset since the 8800. The current nvidia line is unimpressive and offers minor gains over the past TWO generations.

        The video card market revolved around being able to sell a bunch of bleeding edge $800 cards followed by a ton of $200-400 ones. You cannot sell $800 video cards in this market.

        If/when the economy recov

  • It's sad to see BFG go. They were one of my favorite card manufacturers, but people can't really get upset with BFG and feel like they were wronged. Nothing lasts forever. You can expect a "lifetime warranty" to last as long as either the company exists or in the worst case, as long as they're manufacturing that sort of product. If they'd been a broader company and stopped manufacturing graphics cards alone, your lifetime warranty wouldn't mean much.

  • Like all other companies with lifetime warranties, they are shedding the responsibility of the warranties.

    They will be 'Back!' in a couple of years, with the same warranties, until the next time. :(


  • by Skapare ( 16644 ) on Monday August 16, 2010 @07:14AM (#33262118) Homepage

    The new meaning of BFG.

  • by argStyopa ( 232550 ) on Monday August 16, 2010 @09:33AM (#33262818) Journal

    This isn't just confined to the computer industry or firms that are having financial troubles.

    10 years ago or so we bought $5000 worth of leather furniture (http://legacy-leather.com/v2/bigskytrad.html) from http://www.schneidermans.com/ [schneidermans.com]. At the time we purchased a LIFETIME warranty, that included lifetime supply of cleaning solution and care products for the top-grain aniline leather.

    About year 2, we had one cushion destroyed by a neighbor's small child and a permanent marker, which was replaced promptly and without any issues.

    About 2-3 years later we got a package from Schneidermans saying "oh, sorry, here's your package of care products; we've decided to discontinue the 'lifetime' warranty; we would refund your money for the warranty but you got a replacement part so we consider the warranty used and the contract fulfilled. Sorry."

    It was probably my fault for not causing a big stink about it, but RL was pretty complicated at the time and I didn't.

    But I've always felt screwed that they sold us a lifetime warranty and then arbitrarily decided they just didn't want to support it later.

  • Mr Obama?? (Score:3, Insightful)

    by XanC ( 644172 ) on Monday August 16, 2010 @11:18AM (#33263970)

    Why doesn't the government back these people's warranties, like it did with GM?

"An open mind has but one disadvantage: it collects dirt." -- a saying at RPI