Deathspawner writes "There's little that's more frustrating than being a legal customer and getting screwed over by the company you're supporting. If there's a perfect example of this, it's with Microsoft's OS and its millions of customers that have had to ring its tech support lines for activation help. Recently, a Techgage writer got bit by an issue with Windows 8 — caused by Microsoft itself — and wasn't even able to call to fix it. Microsoft has two problems to solve here: it needs online chat support (like most large companies in 2013) and it definitely needs an activation system that doesn't make things difficult for its legal customers on a too-regular basis."
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