How I Cut My Time Warner Cable Bill By 33% 206
lpress writes "I was at a Time Warner Cable (TWC) store returning a router, when I asked what my new monthly bill would be. The answer — $110 — surprised me, so I asked a few questions and ended up with the same service for $76.37. Check out my conversation with their representative to see what was said, then do the same yourself."
Re:I cut my cable bill by 100% (Score:4, Informative)
This is common. (Score:5, Informative)
It just goes to show what a monopoly they have because they could easily cut their prices in half, still be profitable and would have more customers as people would be more willing to keep cable tv as well as have phone and internet.
It's all rigged. (Score:5, Informative)
I worked for a Pay TV provider for 2 years as a retention agent. They're all the same. It costs more money to get new customers than to retain old ones, and with the sunk cost of the infrastructure (satellite, cable, or fiber) it costs them almost nothing for an existing customer under contract. You can get the largest package, all the premium channels, and free ppv events if you know how to work the system.
The trick is to threaten to cancel. Threaten to drop everything and go to a competitor. Make them work to keep you.
The first line agents will offer you peanuts. Most people accept this offer and feel good about lowering the bill. Don't accept the first, second, or third offers. Make sure they document the offer being provided - insist on an email of the offers so you can consider them. If the agent can't do that, their manager or supervisor can - and will - if you ask reasonably.
Once you have their 3rd offer documented, it will likely be in the range of $30 to $40 off per month of the listed price. Let it sit 3-4 days, then call in and get back to a second or third tier retention agent. Let them know that you have family or friends in the industry - (a niece or nephew or cousin or good friend) that is offering another $20 lower for their best package without having to fight.
Let the agent know that you would stay with their company if they could match the savings for at least 6 months. Also ask if they have any perks or extra to throw in, like free ppv movies or events, or free streaming. Insist on free premium packages as if you were a new customer.
Your bill will drop from the $120 for the premium package with all the movie channels to $40 a month for 3 months, and then around $70 until the discounts run out.
Rinse and repeat. Every premium core package costs them roughly $3 per customer. The movie channels cost around $5 per customer on average. They need to be at $10/month, regardless of your channels, to make a profit. The rest of it is negotiable.
It should go without saying, but to get the most out of the system, make sure you make your payments on time.
Re:I cut my cable bill by 100% (Score:4, Informative)
Nope, you still get cable TV. At least the several places I've had TWC Internet in NY, I also got free(ish) basic cable. It's only ten or twelve channels, but it includes the major networks and the local news.