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When Customer Dissatisfaction Is a Tech Business Model 257

jammag writes: A new trend has emerged where tech companies have realized that abusing users pays big. Examples include the highly publicized Comcast harassing service call, Facebook "experiments," Twitter timeline tinkering, rude Korean telecoms — tech is an area where the term "customer service" has an Orwellian slant. Isn't it time customer starting fleeing abusive tech outfits?
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When Customer Dissatisfaction Is a Tech Business Model

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I've never been canoeing before, but I imagine there must be just a few simple heuristics you have to remember... Yes, don't fall out, and don't hit rocks.

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