He says, "We have collections of free basic books. They're called libraries. They don't contain every book, but they still provide a world of good. We have free basic healthcare. Public hospitals don't offer every treatment, but they still save lives. We have free basic education. Every child deserves to go to school. And in the 21st century, everyone also deserves access to the tools and information that can help them to achieve all those other public services, and all their fundamental social and economic rights. That's why everyone also deserves access to free basic internet services."
Facebook and Internet.org are also fighting the bad publicity elsewhere online, and even in local newspapers. "In essence, Facebook is claiming that since people quickly move on from Free Basics, it's less of a threat as a restricted replacement to the neutral Internet, and is more of a stepping stone to it."