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Consumer Reports: Tesla's Model X Is 'Fast and Flawed' (marketwatch.com) 146

An anonymous reader quotes a report from MarketWatch: Tesla Motors Inc. was dealt a blow earlier this week as Consumer Reports magazine called the Model X, its much-awaited and much-feted SUV, a "flawed" vehicle. Beyond a "brag-worthy magic, the all-wheel drive Model X 90D largely disappoints," the magazine said, citing rear doors prone to pausing and stopping, second-row seats that can't be folded, and limiting cargo capacity. Even its panoramic, helicopter-like windshield won cranky-sounding disapproval from Consumer Reports: It's not tinted enough to offset the brightness of a sunny day, it said. Overall "the ride is too firm and choppy for a $110,000 car," Consumer Reports said. Earlier this year, Consumer Reports released its 2016 Car Reliability Survey and found that, while the Tesla Model S has become more reliable, the Tesla Model X has proved to be unreliable overall.
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Consumer Reports: Tesla's Model X Is 'Fast and Flawed'

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  • by Anonymous Coward

    I know nerds obsess over them, but Tesla builds shitty cars. Trim falling off, panel gap issues... as someone who purchases cars around $100k, these are just unacceptable. The Model S is fast but handles like a pig. It's not fun to drive unless you like stop light racing teens. Nor are they luxurious compared to a similarly priced Merc or Audi...

    • by quantaman ( 517394 ) on Friday November 25, 2016 @09:48PM (#53362981)

      I know nerds obsess over them, but Tesla builds shitty cars. Trim falling off, panel gap issues... as someone who purchases cars around $100k, these are just unacceptable. The Model S is fast but handles like a pig. It's not fun to drive unless you like stop light racing teens. Nor are they luxurious compared to a similarly priced Merc or Audi...

      I'm not surprised, building cars is very, very difficult, a new entrant is bound to make really crappy cars for a long time while they figure their manufacturing line out.

      That's actually fine for their original luxury market, there's a lot of wealthy people who are quite happy to pay for a fully electric car from an upstart manufacturer, even if it is unreliable.

      The problem is they're trying to move into the general consumer market where it's not enough to be fully electric and cool, you also need to be extremely reliable. That's a much more difficult task.

      • by 0100010001010011 ( 652467 ) on Friday November 25, 2016 @09:54PM (#53363005)

        Then they poached too many EEs and Computer Engineers and from Silicon Valley and not enough Mechanical engineers from Toyota, Audi, BMW, et al.

        • by Mashiki ( 184564 )

          Good luck on poaching them from auto manufacturers. Auto companies know that their brands live or die based on what those engineers do, and will hold onto them even if their company is sinking.

        • It the main problem of today's BEVs is advanced batteries, what does it even mean that Tesla "poached too many EEs"?
          • Advanced batteries isn't really an Electrical Engineering project. It's chemistry and material sciences.

            • Advanced batteries isn't really an Electrical Engineering project. It's chemistry and material sciences.

              Just so they don't hire anyone from Samsung to do their battery tech.

            • Really? Have you seen the inside of that battery?
      • Not to mention that going from from Internal Combustion to Electric is as much of a change as going from Steam-powered to Internal Combustion. Other than the suspension system and perhaps breaking system there are few components with known reliability Tesla could get "off the shelf." Pretty much everything had to be designed in-house with failure modes that no-one could even imagine without hundreds of thousand of real-world miles to do modeling with. Tesla is not only designing brand new technology but goi
        • by DrXym ( 126579 )
          There are LOTS of things the Tesla have in common with combustion vehicles. Headlights, glass, motors (for windows, seats, wingmirrors etc.), mirrors, seats, speakers, seatbelts, rubber seals, primer / paint, tyres, alloy rims, wiring, sensors, trim, dashboard / door moulds, carpeting, locks, etc. Most of their assembly line would also be very similar in terms of process and the machinery / robotics / diagnostics software that moves it along. I expect Tesla shares many of its suppliers with other vehicle m
          • Obviously there are major differences such as battery and motors. Teslas are supposedly very mechanically reliable from an automotive aspect. The faults in the X are mostly to do with the doors, trim and other teething troubles.

            As well, I'm not terribly inclined to put too much stock into bad Consumer Reports reviews. I've bought more than one vehicle they didn't like, and the weren't anything like the CR hatchet job promised they would be. They've always been a little too nitpicky and sometimes the reviewer's personal likes comes into play. Minor things like trim are eaily corrected.

            Lots of combustion vehicles have these faults too or even more serious issues. My Hyundai diesel's clutch pretty much exploded one day - it was repaired under warranty but apparently it was a common fault in that model.

            But this is Slashdot, you know. I remember when a Tesla caught fire, and the EV deniers had an confirmation bias orgasm, pointing and saying "See? S

            • by DrXym ( 126579 )
              When it comes to the general automotive qualities of the S, X and probably the 3, I don't think there's much to complain about. They've proven that electric vehicles don't break down, don't look weird and can be desirable vehicles.

              That said, the adage "never buy version 1 of anything" applies to cars as much as it does to anything else. Buying a new model of vehicle is just a bad idea. It will launch with defects in its design, production / quality issues and software bugs which will be rectified in later

            • Excellent point about Tesla's attitude. When Ford had a car (the Pinto) that had a catch-on-fire problem that could have been fixed with a stronger shield for the fuel compartment, they tried to sweep the problem under the rug rather than fix the cars. When Tesla had a car with a catch-on-fire problem that could be fixed with a stronger shield for the battery compartment, they immediately built a stronger shield and recalled all their cars to install it.

              Of course, they did have the lesson of the Pinto to dr

          • There are LOTS of things the Tesla have in common with combustion vehicles. Headlights, [...] tyres, [...]

            Careful there - the Tesla has tires, not those tyres that certain petrol burning vehicles use to roll about on, and on the wrong side of the road to boot (or to trunk?)

        • In a hatchback, you put hinges on the rear seats so they fold forward. Folding seats were innovative 1914, over a hundred years ago, and they aren't any different just whether the engine is a flat 4, a V8, or electric. Tesla literally could have used the exact same seats from any 1970s station wagon.

          They're a hundred years behind in basic utility features and "innovation" isn't an excuse.

        • WT FUCK does that have to do with doors stopping and trim falling off?
        • . . . and perhaps breaking system

          Having the system break is exactly the issue.

      • by Kjella ( 173770 ) on Saturday November 26, 2016 @01:20AM (#53363737) Homepage

        I think you and the grandparent are talking about different things, he's mainly talking about the "premium" experience of a $100k car. I've heard others too say it falls short of high end Audis and BMWs, but really it sells to all those who want to "go green" but can't deal with the range of a Nissan Leaf, BMW i3 or Renault Zoe regardless of that. Once you get into Tesla Model 3 territory the customers aren't really obsessing over such details, they want as you say a cheap, reliable car and it's less about the finer details and nuances of the driving experience.

        Do they have quality control/reliability issues, as in how often does the car need to be in the shop? From what I've heard certainly some, parts and repair time has also been an issue. But we're also hearing from early Model S customers, they have a lot more experience now than they had then so Model 3 might be decent. Not ever going to buy a Model X though, those doors are just begging for problems 3-5-10 years down the road. I think the Elon Musk drank a little too much "they said it can't be done, so I'm doing it" kool-aid there.

      • by Cyberax ( 705495 )
        Tesla Model S was crappy for some time after launch, it had lots of teething and reliability problems. They are now mostly fixed. The cycle is repeating itself with Model X - it had too many innovations for the sake of innovation (gullwing doors) with tons of initial problems. It's been a year and it's already getting better, but still has a ways to go.

        Anyway, both Model S and Model X are _fun_ to drive. The steering is extremely responsive, the acceleration is downright heady and curve handling is great
      • It isn't the manufacturing line, it is the allowable tolerances in the design phase.
      • The problem is they're trying to move into the general consumer market where it's not enough to be fully electric and cool

        Yes... Tesla's original awesomeness was like that of a talking horse, who amazes by the mere fact of talking. That it talks with a heavy accent and has a very limited vocabulary does not diminish the awe. Initially.

        But then, slowly, it gets treated like any other talker, and the audience begins noticing the flaws. Tesla is entering this stage now.

    • by Anonymous Coward

      My mom worked for a Dodge dealer for 15 years and processed various paperwork including service and recall shit. She said the dodge viper was the same way. Constant problems. Many had fuel pump issues. Guys would buy these $85k plus cars all the time, make it 4-5 miles down the road and the fuel pump shits out. Car gets towed back. For that kind of money you think the basic hardware would at least function. It's not like the fuel pump is a revolutionary new item.

      • by DMFNR ( 1986182 ) on Saturday November 26, 2016 @02:35AM (#53363949)
        You think that's bad, take a look at the even more exclusive sports and super cars. Ferraris with plastics that melt and become sticky after a few years, spontanious combustion, McLarens with door sensors that only work half the time, Lotuses with giant panel gaps. For a lot of these cars price is not proportional to build quality or reliability. You're paying for an experience or an image. Being able to hear the engine note of a flat plane crank V8 is well worth the cost of entry for many people, for others it's entry in to the club of ownership. Having to take the car to the garage every third drive is just part of the supercar ownership experience. Many of these cars are so mechanically high strung that they require absolutely insane maintenance schedules anyway. It's not such a huge deal to replace a few interior parts or electronic doodads when you have to take it in for a whole goddamn engine out regular major service.

        Many of these problems have lessened in recent years, the build quality of these cars in the 70's through the 90's was absolutely laughable. I'm not saying its acceptable, just that is how it is. Even the Viper's domestic competitor, the Corvette has had similar issues, even in recent years, see C7 Z06 heat soak issues.
        • A friend of mine used to have a TVR. He used to wave at it as he went past the garage (mechanic) as it was the only time he saw it. I wonder if the constant repair costs were more or less than the cost of off street parking in London?

        • This is why if I were buying a supercar, ha ha ha, I would buy the R8. Audi knows how to build a car that doesn't immediately disassemble itself. Instead of one year, it takes five or six

          Seriously though, I would imagine that Lamborghini reliabilty has skyrocketed in recent years...

        • About the same comment I was going to make. Somehow I think CR perhaps doesn't drive very many real expensive sports cars or perhaps even watched top gear... Having a "ride too firm and choppy" is basically every sports car ever. There is a reason you want tight suspension on a car that can go from 0-60 in 3 seconds. Poor build quality aside, which you point out many high end cars are not immune to, that type of car has different criteria for "value'". Reliability and comfort are definitely not even in the

      • To be fair, many high-end brands have teething issues with big changes. BMW's N54 engine (straight-6 twin turbo direct injection) had two high-pressure fuel pump recalls and a few VANOS firmware updates before it became reliable and turned into the amazing N55 (twin-scroll turbo) they are shipping in half their cars today.

    • by msauve ( 701917 )
      "stop light racing teens."

      Must be a new thing. How does one race a stop light? In my experience, they only move a few inches due to wind.
      • by tsqr ( 808554 )

        News flash: Street racers don't race streets. Drag racers don't race in drag. Hot rods are not rod-shaped.

      • No, no, no. "Stop light racing teens" means you should obstruct the movement of fast-moving, low-mass teenagers. It's not great advice, to be honest, since kinetic energy is directly proportional to mass but proportional to the square of velocity. Better to try stopping heavy slow teens.

    • by ghoul ( 157158 )

      Maybe the problem is their factory is in Fremont which is in the Bay Area. They should move to a more reasonably priced place like South Carolina and they could pay top dollar. In the Bay Area they are getting the ones who could not make it in Tech or service industries serving those in Tech. Quality is bound to be an issue when you are scraping the barrel

  • OK, I don't post here much but read almost every day. I thought I would bite on this one, enough to change my password that I did not remember.

    I don't know what is wrong with Consumer reports (I am a member), but after reading this post, I sat here wondering "hmm, when was the last time I was able to do something useful with one of their reviews?". I can't remember. I joined originally to compare appliances for my house, not sure what an alternative for that would be. For cars, I think you spend more ti

    • by bareman ( 60518 )

      Plenty of Anonymous Cowards will bash Tesla and say the cars are awful, but yet the named actual owners of the cars love them. Even the one's who've encountered problems with their vehicles. The vast majority of issues have been dealt with satisfactorily. The reliability and build quality issues are being eliminated. All this from a car company that's only 8 years old.
      I look eagerly forward to joining the Tesla family of owners in the next year or so. It's been a long time since someone produced a

      • So, yes to the people posting about the accidents. OK, so no-one is forcing you to buy one, you can remain perfectly safe in the gas car of your choice, right? Because they only explode rather than just burn.

        Who are you trying to convince and what are you trying to convince them of?

        I did do allot of research before making a purchase. I did see the articles and those news postings. And after very heavily researching it, I am/was satisfied it was safe for me and my wife and children. Actually, safety was

  • Not surprising (Score:5, Insightful)

    by DrXym ( 126579 ) on Saturday November 26, 2016 @05:22AM (#53364263)
    Those gull wing doors were just a silly gimmick. Yeah they look cool but in an SUV, they make zero sense. Aside from all the mechanical / electrical complexity, they're prone to leak, open / close slower than a regular door (too bad if its snowing / raining), prevent the doors from having storage space, prevent a bike / canoe / luggage rack being mounted on the car.

    Regular doors work just as well, or even sliding ones. They're cheaper, simpler and more reliable. It should be a no brainer. Of course that assumes the gull wing doors were added to solve a practical problem. The reality is they were probably added to solve a marketing problem - a justification to jack the price up and free press.

    • The reality is they were probably added to solve a marketing problem - a justification to jack the price up and free press.

      This! Gull wing doors are stupid and only add complexity, costs and inconvenience. More importantly it is a sign that Tesla are losing focus on the important things.

    • I retrofitted the doors on my Hyundai Genesis Coupe to open "lambo style", similar to this, some years ago.
      In theory, there are some practical advantages to the design, including ability to get in and out when you're parked in a tight space. (Many times in parking garages, I've found they painted the lines so narrowly spaced to maximize capacity that you can't get in or out without your door touching the car next to you. Vertical "scissor" or "lambo" doors would solve this problem.)

      In reality though? I foun

  • I waited for years for the Model X. I drive the only SUV Hybrid (Ford Escape Hybrid -- no longer made) because I want the greenest car that can go off-road. I go off road for about 1% of my driving but I am a member of the 5% of SUV owners that do go off road.

    I thought the Model X would be its replacement. No way as it turned out. No roof-rack -- not even as a custom mod -- so it can't carry a canoe or a kayak or whatever. On top of that the carriage just wouldn't make it on some of the roads I dri

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