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AI Software Businesses Robotics

Some Startups Have Worked Out It's Cheaper and Easier To Get Humans To Behave Like Robots Than it is To Get Machines To Behave Like Humans (theguardian.com) 112

"Using a human to do the job lets you skip over a load of technical and business development challenges. It doesn't scale, obviously, but it allows you to build something and skip the hard part early on," said Gregory Koberger, CEO of ReadMe, who says he has come across a lot of "pseudo-AIs." It's essentially prototyping the AI with human beings, he said. From a report: This practice was brought to the fore this week in a Wall Street Journal article highlighting the hundreds of third-party app developers that Google allows to access people's inboxes. In the case of the San Jose-based company Edison Software, artificial intelligence engineers went through the personal email messages of hundreds of users -- with their identities redacted -- to improve a "smart replies" feature. The company did not mention that humans would view users' emails in its privacy policy. The third parties highlighted in the WSJ article are far from the first ones to do it. In 2008, Spinvox, a company that converted voicemails into text messages, was accused of using humans in overseas call centres rather than machines to do its work. In 2016, Bloomberg highlighted the plight of the humans spending 12 hours a day pretending to be chatbots for calendar scheduling services such as X.ai and Clara. The job was so mind-numbing that human employees said they were looking forward to being replaced by bots.
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Some Startups Have Worked Out It's Cheaper and Easier To Get Humans To Behave Like Robots Than it is To Get Machines To Behave L

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  • by CaptainDork ( 3678879 ) on Sunday July 08, 2018 @03:28PM (#56912930)

    ... to manufacture humans.

    • Perhaps...

      https://www.nerdwallet.com/blo... [nerdwallet.com]

    • by Chris Mattern ( 191822 ) on Sunday July 08, 2018 @05:30PM (#56913362)

      Let's see here. Producing an entry-level human takes over 16 years of high-intensity work involving dozens of skilled workers. More if he needs a post-graduate degree. Doesn't sound that easy to me.

      • And you're a DIY robot manufacturer?

      • But you externalizations the costs of the first 16 years.

      • Also, if there's a defective unit, you're not allowed to destroy and recycle them.
      • by mjwx ( 966435 )

        Let's see here. Producing an entry-level human takes over 16 years of high-intensity work involving dozens of skilled workers. More if he needs a post-graduate degree. Doesn't sound that easy to me.

        You're not thinking like a manager...

        You can outsource the work and the cost of producing an base model human to other people. Externalities do not come out of my bottom line (or my bonus).

        All it costs us is 1 x Iphone per unit, unit obeys Iphone.

      • by Agripa ( 139780 )

        Let's see here. Producing an entry-level human takes over 16 years of high-intensity work involving dozens of skilled workers. More if he needs a post-graduate degree. Doesn't sound that easy to me.

        Most of the work is handled by other humans keeping costs low.

    • by plopez ( 54068 ) on Sunday July 08, 2018 @10:02PM (#56914354) Journal

      And we can reduce the basic manufacturing time to one month by using 9 women. Think of the savings!

    • Not so sure about cheaper. More fun, though, to be sure.
  • by RyanFenton ( 230700 ) on Sunday July 08, 2018 @03:32PM (#56912942)

    Folks that are smart enough to replace other humans with technology aren't really truly interested in doing it.

    Usually, it's someone in the same room. It's hard to want to upend their current income, just for a boss that you don't trust to give them another replacement task that isn't worse.

    Usually, what happens is that they instead make a set of tools that the other folks in the room to ALLOW them to automate their own tasks, hint them in to how they can get their work done in seconds, then never mention the implications of that to the boss. Sometimes the boss knows this and doesn't mind entirely in the scope of these hollow jobs.

    If this society wasn't so focused on having jobs in order to eat and keep a house, I'm sure a lot more jobs would get completely automated.

    That's a big part of why I'm in favor of a universal basic income, so life doesn't have to be about bullshit jobs for so much of so many lives.

    Ryan Fenton

    • by FeelGood314 ( 2516288 ) on Sunday July 08, 2018 @05:42PM (#56913414)
      Early in my career I had a few QA and grunt jobs. Those who worked with me had similar or worse jobs that usually involved getting data in one format and converting it to another format. These jobs were trivial to automate and yet some poor souls had been doing these things for years. In all but one case the people doing the eliminated jobs were given more meaningful work to do. The one exception was at a company that went bankrupt a month later and this lucky guy was the only one to get severance.
    • by CODiNE ( 27417 )

      I automated a job away before, it was repetitious and boring much like the ones mentioned in the summary. The worker was rushing me along because they hated the task and wanted to use their time for other things. Soon after completed they had a dry spell and had to let the worker go, they also had to let me go since they were so lean. However a few years later they're running stronger again, perhaps the savings allowed them to stay in business. Nobody was upset or directly harmed by this one, it was sim

      • I half-automated away my job by creating templates... except the company wound up hiring two people to replace me. They claimed they were eliminating my position but I was actually pointing out the frequent and business-affecting failures of the CFO-acting-as-CEO's son-in-law, and they got rid of me for that. Sadly, I was working at an Indian casino, and unless you're a tribal member they can do basically anything to you without repercussions, lawyers won't even bother to call you back about these things. N

      • Yeah, it's just a dangerous path. The slippery slope is a logical fallacy only because it isn't a given not because it doesn't tend to happen, once something becomes the new normal the next step does seem less dramatic. IT automation has been almost entirely driven by replacing one piece at a time.
    • ding ding ding
    • If this society wasn't so focused on having jobs in order to eat and keep a house, I'm sure a lot more jobs would get completely automated.

      That's a big part of why I'm in favor of a universal basic income, so life doesn't have to be about bullshit jobs for so much of so many lives.

      I agree with you, but what makes you assume any kind of Universal Basic Income will amount to anything more than Welfare 2.0 for the unemployable masses?

      You severely underestimate the power of Greed, and forget who ultimately would fund UBI. Go interview someone on welfare. You may find yourself feeling totally different about adopting yet another model that barely sustains life. At least bullshit jobs offer some level of varying income and prosperity.

  • by Anonymous Coward

    Someone invent us a Turing test that provides a strong negative, i.e. catches out humans pretending to be robots.

  • Man Bites Dirt (Score:5, Insightful)

    by PopeRatzo ( 965947 ) on Sunday July 08, 2018 @03:41PM (#56912988) Journal

    This is one of the most appropriate late-stage capitalism headlines I've ever seen:

    Some Startups Have Worked Out It's Cheaper and Easier To Get Humans To Behave Like Robots Than it is To Get Machines To Behave Like Humans

    There is a lot to unpack there. You could teach a course in post-capitalist economics based on that one headline alone.

    • An AI or neural network if you prefer, requires a training set of data in order to initialize. It pretty much always boils down to humans putting together that training set and the final outcome relies much on how good training sets you have to begin with. Neural networks are in the end pattern matching circuits, you need to establish a pattern, before you can make it recognise it. So yes, you need humans to play robots to get started with actual robots, at least with this type of software.
  • by rsilvergun ( 571051 ) on Sunday July 08, 2018 @03:43PM (#56912996)
    overseas (and sometimes in America, thanks Gig Economy!). It's kinda like how in the 1800s everybody could afford a butler and a maid because the cost was just enough food for them to survive.
  • That the statement is no longer true. The SECOND that automation is a better financial bet than human labor, those startups will fall. As will MANY others. He who controls the spice, controls the universe! Automation will ring no less true...
  • bleep blurp glips

  • In olden times (Score:5, Insightful)

    by bferrell ( 253291 ) on Sunday July 08, 2018 @04:18PM (#56913094) Homepage Journal

    There used to be a "thing" called efficiency experts.

    The did something called, generically, time and motion studies.

    They would watch people work with a stopwatch and a notepad... Sometimes with a camera to record the smallest nuance of the work process.

    They would do this with lots and lots of workers and then compiles that information into detailed procedures telling the workers how to do what they did.

    Is this not robotic?

    I just love how every cohort thinks they've invented some new thing when all they've done is to re-implement an old practice that, because they never bother to look back at how things like this were done before, they didn't know about.

    One day they may even re-invent sex and try to patent it.

    • by Tablizer ( 95088 )

      There used to be a "thing" called efficiency experts. They did something called, generically, time and motion studies.

      My father used to be one under the title "industrial engineer". He started with factories, but as they offshored, worked with hospitals. Some people resented being told how to do their job, so there were office politics fireworks at times.

      He'd do it at home also, arguing that we wasted toilet paper; and we had strange arguments over the physics of wiping and average consistency of poop ("bar

    • by waspleg ( 316038 )

      There is a hilarious and depressing Harvey Birdman episode about one. I have local copies but I think all the episodes are youtube. Completely worth watching all the way through.

    • One day they may even re-invent sex and try to patent it.

      Oh, that was done already, in the 60s.

      (You may not realize that before the 60s nobody ever enjoyed sex. Or so the trendoids of the 60s seemed to believe.)

  • This isn't new (Score:4, Informative)

    by Actually, I do RTFA ( 1058596 ) on Sunday July 08, 2018 @04:24PM (#56913112)

    In 1770, there was chess-playing robot called "the Turk", or the "Mechanical Turk." (It was in Austro-Hungrian, but stylized like a Turk). It was excellent at playing, and defeated Ben Franklin and Napoleon.

    Of course, secreted within the metal frame was an excellent human player. Now, Amazon has a service called Mechanical Turk where you can employ people to act as faux AI.

  • by kenwd0elq ( 985465 ) <kenwd0elq@engineer.com> on Sunday July 08, 2018 @04:26PM (#56913118)

    And how is this significantly different from Amazon's "Mechanical Turk"? Same basic concept; get people to do what AI cannot yet do.

  • To wit:

    Upon reaching equality with evolved intelligence, any created intelligence will be subject to all the same limitations, vulnerabilities, and flaws.

  • by PPH ( 736903 ) on Sunday July 08, 2018 @06:18PM (#56913536)

    Robots are incentivized by the promise of an electric charge. Humans are threatened by the same thing.

  • by karlandtanya ( 601084 ) on Sunday July 08, 2018 @07:00PM (#56913710)

    "Zero Tolerance", "More than my job's worth", " Nobody ever got fired for buying IBM." etc. etc.

    It's easier to turn off analytical thought and plug-n-chug through the day.
    Make a decision is risky if it's wrong we'll catch hell; if we just follow procedure until five o'clock we get paid for another day.

    Acting like a human is more rewarding. Acting like a machine is easier and safer.

    • Acting like a human is more rewarding. Acting like a machine is easier and safer.

      I do see your point, but it makes little sense from a business perspective. Humans are not something you can convert to a machine. Even acting like one doesn't eradicate all of the human requirements. You cannot control an illness that wreaks havoc on your body. You can't just simply turn into a machine and ignore the need for sleep, food, and a reasonable amount of physical labor constrained within a period of performance that ends when a human demands to rest after an 8 - 12 hour work day. And no mat

  • by Pluvius ( 734915 ) <pluvius3@@@gmail...com> on Sunday July 08, 2018 @07:14PM (#56913782) Journal

    http://marshallbrain.com/manna... [marshallbrain.com]

    Rob

    • The idea of using humans was also a big part of the plot in Vernor Vinge's "A Deepness in the Sky". They used drugs to hyper-focus experts on their tasks since some property of space/time prevented them from using AI
  • Manna by Marshal Brain [marshallbrain.com]

    Of all the dystopian fiction I have read, THIS story -- though there's no war or zombies in it -- is the most terrifying. Every other dark future has its struggles to survive and challenges to solve. But this story offers no hope at all. It leads past the movie Idiocracy, but not that one, an alternate Idiocracy future where energy drink Brawndo will forever water the crops.

  • No the Amazon variety, the real thing! A human hidden in the box ...
  • I also prefer this approach when there are lots of people with lots of work. Each person does a little bit of the task...and before you know it...everything's done. This is usually for volunteer work, mind you.

    (Not that I would approve of *exploiting* anyone...of course!)

  • I'm pretty sure Henry Ford figured this out 100 years ago. And probably others ...

  • Malcolm Gladwell says you need 10,000 hours to master a skill
    https://en.wikipedia.org/wiki/Outliers_(book)

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