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Chromebooks Don't Suffer From Bad User Experiences Found on Windows and Mac Computers, Google Says (aboutchromebooks.com) 185

Kevin C. Tofel, writing for About Chromebooks: Having worked for a Google Chrome Marketing team over an 18 month period, I never saw a project that aggressively goes after Windows and Mac computers like the one that was published today [Editor's note: the video is unlisted, but accessible]. [...] As someone who has used (and often still does use) other platforms, I can't really disagree with the point of this video. For too long, computer users have had to deal with cryptic errors, updates that can take hours to install and the dreaded blue screen of death / spinning beach ball.

Granted, some of my personal experience with those issues was when I was in corporate IT for 15 years; that career ended for me (by choice) back in 2007. And clearly, all desktop / laptop platforms have improved since then. Even so, Google is highlighting the modern approach of Chromebooks with this short video and that's an important point.

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Chromebooks Don't Suffer From Bad User Experiences Found on Windows and Mac Computers, Google Says

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  • News for nerds? (Score:5, Insightful)

    by Anonymous Coward on Tuesday July 31, 2018 @01:04PM (#57042940)

    Manufacturer says their product is good and people should buy it

    News at 11, bitches!!!

    • Re:News for nerds? (Score:5, Interesting)

      by Joce640k ( 829181 ) on Tuesday July 31, 2018 @01:06PM (#57042964) Homepage

      Meanwhile, the geniuses at Microsoft are planning to move Windows to a rental model.

      Let's see how this ends.

      • Re:News for nerds? (Score:5, Insightful)

        by lgw ( 121541 ) on Tuesday July 31, 2018 @01:37PM (#57043230) Journal

        Meanwhile, the geniuses at Microsoft are planning to move Windows to a rental model.

        I don't think that's how it's going to work out, long term, at least in the consumer space. I expect Windows will eventually be free, or nearly so, while Office and other MS cloud offerings are monetized as a subscription. Heck, isn't Office free on mobile, since people aren't used to paying for mobile apps?

        MS has realized the end is coming for their traditional consumer revenue model. As everyone moves to mobile, Office is the only footprint MS really has. They really want to make money for cloud services for mobile users - which will of course be subscription-based. Good luck with that - it's a crowded space.

        Of course, their enterprise products have always been subscription based, as the real money was in the support contracts.

        • Re:News for nerds? (Score:5, Informative)

          by postbigbang ( 761081 ) on Tuesday July 31, 2018 @02:44PM (#57043806)

          Windows free? Nope. Not gonna happen.

          Chrome is just a subscription-less operating environment.

          The entire post is Google PR. Why? Chromebooks are cloud devices and of course you'd have a great experience, because you would blame problems on cloud vendors.

          What's at play here is the cloud model vs client/server or endpoint resource/storage. 32GB of storage is less than I have on my phone, and I'm not alone.

          The Chromebook is a terminal access device. Remember Sun and their Network-is-the-Computer maxim? Who was CTO of Sun at the time? Remember Eric Schmidt? He also worked at Microsoft-hating Novell for a while, too. The Chromebook is a pointedly stupid edge terminal device, devoid of much power, and priced accordingly. It's part of a centrist computing model where you PAY some one in the center to give you your fix of processing.

          This is not to say kind things about Microsoft, rather, the Chromebook is simply a terminal with memory. Comparing it to Windows isn't a good argument, as Chrome and Windows in the context of the Chromebook are two different things and models.

          • by Zo0ok ( 209803 )

            It can be like that, certainly. But there are Chromebooks with more storage. They typically have 4-core, 4GB RAM, USB ports, SD-card slot. It is obviously low end but it is far from useless on its own.

            More and more Chromebooks run Android apps.
            In dev-mode you can run most everything (using croution, for example).
            I hear linux-apps-in-a-sandbox (kind of) is in the making.

            • Re:News for nerds? (Score:4, Insightful)

              by postbigbang ( 761081 ) on Tuesday July 31, 2018 @03:00PM (#57043924)

              So tell me you're good with the typical 32-64GB of storage. Tell me you're ok with 1080p. Tell me you're good with speakers that sound like tin cans. Tell me you're into all that peripheral device attachment option pack. Tell me you're good with dual OS.

              Why not simply buy an inexpensive 8MB/500GB laptop with actual LInux on it? I write this on a Lenovo running Debian underneath, Cinnamon on top. It's not the world best, but it's durable, has reasonable speakers, a few extra jacks, and yeah, 500GB instead of 32.

              It's a terminal. Simply a terminal. Cool terminal. Terminal.

              • by slaker ( 53818 )

                It's not like the Chromebook is necessarily the only computer one might have. I'm typing on a Chromebook right now in preference to using any of four high-end notebooks (or either of my high-end desktops) that are all relatively close proximity. For a lot of non-business activities, like aimless Slashdot posting, it's a perfectly serviceable device. And I can start a remote session on one of the big-boy computers if I need to; web browsing is ironically something I generally don't do on this thing. I just l

              • by AmiMoJo ( 196126 )

                Gave a Chromebook to my mum. Linux would be a support nightmare. Only peripherals she needs are a mouse and occasional USB memory stick. Speakers sound fine, 32GB storage is fine.

                It's a great low maintenance machine. Somehow they made updates work properly, not like Windows. Some people crap themselves about the cloud stuff but for her having a proper backup is worth the small privacy trade-off, and Chrome with uBlock Origin blocks most of the advertising stuff anyway.

                The only real issue she has is that now

          • by lgw ( 121541 )

            Windows free? Nope. Not gonna happen.

            Just like Office for free would never happen? Just like .NET would never be open sourced?

            MS has money, they need footprint. They'll do whatever works to make that happen, assuming there is any such thing left. They're entirely focused on "cloud and mobile" as a business model.

        • Meanwhile, the geniuses at Microsoft are planning to move Windows to a rental model.

          I don't think that's how it's going to work out, long term, at least in the consumer space. I expect Windows will eventually be free .... MS has realized the end is coming for their traditional consumer revenue model.

          Microsoft will never make Windows free. Their traditional consumer revenue model is certainly an end because people will no longer queue overnight like lemmings for every new release of Windows, Word, or whatever, and sales of PCs (usually pre-loaded with Windows) are going down like a lead balloon. So to get an income in the future they want you to rent - giving a steady and predictable income, unlike the bonanza-drought-bonanza-drought of the Win 9x years for example, with the added bonus that they don't

          • by lgw ( 121541 )

            Microsoft will never make Windows free.

            Just like they'll never make Office free? Just like they'll never open source .NET?

            MS has money and needs footprint. They'll do whatever works o get there (assuming any such thing exists). They've prioritized "cloud and mobile" and everything else is secondary. If they think for a minute that giving Windows away (at least, in the consumer space) will help them get market share in "cloud and mobile", they won't even blink. Gates and Balmer were both kicked to the curb to make sure this happens.

            As for whether consumers will accept it - of course they will. Renting rather than buying, and paying by Direct Debit, are in fashion, so once MS have your bank details most consumers will hardly notice the MS take amongst the other noise in their bank statement

            Even in t

      • They're planning to offer Windows on a rental model to companies, in essence trying to get all IT outsourced to them. That's not their plan for home users.

        I mean, it probably is, but not until ChromeOS and OSX are planning on doing it as well. Probably not for 5-10 years at least.

        • I mean, it probably is, but not until ChromeOS and OSX are planning on doing it as well. Probably not for 5-10 years at least.

          There'll always be the alternatives - SystemDredhat and Kgbuntu.

        • by f3rret ( 1776822 )

          They're planning to offer Windows on a rental model to companies, in essence trying to get all IT outsourced to them. That's not their plan for home users.

          I mean, it probably is, but not until ChromeOS and OSX are planning on doing it as well. Probably not for 5-10 years at least.

          companies already effectively rent Windows. that's how the volume licensing works.

      • Re: (Score:2, Informative)

        Meanwhile, Apple are castrating their computers a bit more every year while increasing their prices.

        Let's see how this ends.

        • Re: (Score:2, Insightful)

          by tsa ( 15680 )

          Let's hope it ends before one of my computers breaks down so I don't have to choose between crappy overpriced secondhand or crappy overpriced new Apple stuff. Apple managed to lose a lot of their appeal very fast.

      • on the technical side, how different would Windows DaaS be from ChromeOS? In either case I think user has limited/no control over their own files.
      • If they offered an Azure VDI option with office 365 and exchange integration and the ability to install apps like a proper VDI at $15 or less a month, We would do it for our company.

        VDI is expensive when it comes to windows. It's $100 a year per VDI session unless your on software advantage, and you're paying big bucks for that.

  • by Anonymous Coward on Tuesday July 31, 2018 @01:05PM (#57042950)

    With everything stored with a third party provider, I have no need to worry if my data is protected from prying eyes, as it is as protected as Google wants it to be.

    No thanks... keep your Chromebooks. A netbook with Tails or even Ubuntu is a lot better on the low end.

    • is always the first thing I think of when I think about Android and ChromeOS ... and Windoze these days too. Can't get any lower than Windoze.

    • by antdude ( 79039 )

      What about an old 15" Apple PowerBook G4 1 Ghz from 2002? I tried to reuse it, but geez so slow and its internal wifi isn't supported in any Linux I tried. :(

  • True (Score:4, Insightful)

    by Anonymous Coward on Tuesday July 31, 2018 @01:10PM (#57042990)

    Chromebooks suffer from lack of experience period. They are the most neutered of computers, you can't actually do anything with them.

    • I thought some can run Android apps, which gives them a halfway-decent ecosystem, especially if you can sideload from .apk file.
      • Last I read, only a Chromebook in developer mode can sideload APKs, and in developer mode, the firmware prompts the user on each boot to press keys to disable developer mode (which wipes the drive). So you'll have to end up keeping your Chromebook under lock and key in order to keep someone else from turning it on, following the prompts, and losing all your data since last backup as well as the use of the machine until you can get all your stuff reinstalled. (I wrote about this elsewhere [slashdot.org].)

        • Last I read, only a Chromebook in developer mode can sideload APKs, and in developer mode,

          You should read more often:
          https://www.androidcentral.com... [androidcentral.com]

          • by tepples ( 727027 )

            From the linked page:

            Blockers make us sad. We use ads to keep our content free. Please support us by whitelisting us. You can report badly behaved ads by clicking/tapping the nearby 'Advertisement' text.

            [Disable my blocker]

            I am using the Tracking Protection feature of Firefox, not an ad blocker. I guess I can add one more to the list of sites that deliberately treat privacy tools no differently from ad blockers instead of falling back to different ads that respect viewers' privacy.

            • I am using the Tracking Protection feature of Firefox, not an ad blocker. I guess I can add one more to the list of sites that deliberately treat privacy tools no differently from ad blockers instead of falling back to different ads that respect viewers' privacy.

              Just disable Javascript and reload. Problem fixed.

              More and more I'm leaning towards wanting a browser that permits per-website Javascript white/black listing. Safari added some great per-website settings controls, and just needs to add Javascript blocking to be perfect.

              My new motto is "just because I visit your website does NOT give you permission to run your code on my machine". This needs to become more embedded in the general web use and development cultures IMO.

              Yaz

              • by tepples ( 727027 )

                More and more I'm leaning towards wanting a browser that permits per-website Javascript white/black listing. Safari added some great per-website settings controls, and just needs to add Javascript blocking to be perfect.

                Firefox supports the "JavaScript Switcher" extension by Suraj Jain [mozilla.org]. It allowed access to the site.

              • by slaker ( 53818 )

                There's a common browser addon called umatrix that allows users to set fine-grained permissions for different sorts of content, including media, scripts and frames. It's a favorite of mine, except one of its most common bugs is that the UI it uses will occasionally randomly disappear from your user interface. I understand why that functionality isn't built in to mainstream browsers, but I can't browse without it.

          • I reread today.

            From "How to Sideload an Android App From an APK on a Chromebook" by Chris Hoffman [howtogeek.com]:

            Step One: Put Your Chromebook Into Developer Mode

            If you’re used to Android, you know that you need to enable the “Unknown Sources” option to install apps that aren’t available in Google Play. However, this option is hidden and not normally available on Chrome OS.

            To access this option, you’ll need to put your Chromebook into developer mode
            [...]
            If you don’t see the Unknown Sou

            • Has this gone live on non-enterprise Chrome OS yet?

              Yes. The link I posted is a list of stable-channel Chromebooks that run Google Play. It's not all, they run inside some sort of virualisation so the hardware has to have a bit of grunt to do it and probably only certain instruction sets are supported. There are about 20 models on the list and any modern one probably will run it.

          • by tepples ( 727027 )

            Last I read, only a Chromebook in developer mode can sideload APKs, and in developer mode

            You should read more often:
            ["These are the Chromebooks that can run Android and Linux apps" by Jerry Hildenbrand]

            Nothing in that article says anything about support for "sideloading" or "Unknown sources". Instead, it describes which Chromebooks can download and run apps from Google Play Store.

            • Last I read, only a Chromebook in developer mode can sideload APKs, and in developer mode

              You should read more often:
              ["These are the Chromebooks that can run Android and Linux apps" by Jerry Hildenbrand]

              Nothing in that article says anything about support for "sideloading" or "Unknown sources". Instead, it describes which Chromebooks can download and run apps from Google Play Store.

              Ah - my mistake, I misunderstood the context. Yes you're right you can't sideload without being in developer mode. Which is annoying, to say the least.

              I humbly withdraw my sarcasm.

    • by goombah99 ( 560566 ) on Tuesday July 31, 2018 @01:51PM (#57043350)

      Since virtually everything you can do is something you can do in a browser the comparison point ought to be to firefox not an actual operating systems.

      CHeomebooks barely have a user experience. Their abilities are so lightweight it's not asking much that it do it well.

      Oh sure you could run them unlocked. I've done it. And I have to say the user experience is insanely painful when you switch it to "debug" mode to allow you to install anything other than the blessed browser based apps. I can tell you that the first time you forget to hold control-D down during any reboot and it wipes the disk, it's a probably the worst possible user experience you could imagine.

      Try installing something. Anything from a package manager.... oh wait you can't. You get what they have and it's browser style apps. you can't use any of the other ports.

      it's locked down.

      So it's the perfect device for 75% of the people out there who are better off being prevented from doing stupid shit than being offered versatility. I might be underestimating that market. It's the toaster of of computers. Even android phones can do more. it's like a firestick with a keyboard.

      • by Merk42 ( 1906718 )

        So it's the perfect device for 75% of the people out there...

        Wow, someone here that realizes their own point of view when it comes to computers is in the minority! That other people (and actually the majority) feel different than they do! A round of applause to you goombah99!!!

      • Jeez Louise,

        Any time a story about Chromebooks and ChromeOS comes up here: people whine about their Chromebooks and how they can't run their own apps, the systems don't have much local storage, the UI is limited, etc.

        Shouldn't you have known all these things before you plunked your money down and bought one?

    • I never lost any data on a Chromebook. Of course, I never actually figured out how to get data onto a Chromebook in the first place...

    • ...yep, if there's no experience you can't have a bad one...try calculating md5 hashes on 5 million files, indexing them using dtsearch, and then looking to see the matches on a deadbook...
    • by ras ( 84108 )

      Chromebooks suffer from lack of experience period. They are the most neutered of computers, you can't actually do anything with them.

      We roll out hundreds of PC's to our staff, Most are Windows machines, some are Chromebooks. Google's approach is the browser is the "standardised" computer. It mostly works - it does have access to local storage, can take photos, capture signatures and the other stuff we do, so it's not a bad approximation. To use it efficiently you have to rebuild your infrastructure fr

  • by b0s0z0ku ( 752509 ) on Tuesday July 31, 2018 @01:11PM (#57042998)
    Not having enough local storage to save your work locally all the time, and having to rely on "someone else's computer" to store your personal data. I'd say that qualifies as "bad UX."
    • Comment removed (Score:5, Insightful)

      by account_deleted ( 4530225 ) on Tuesday July 31, 2018 @01:16PM (#57043070)
      Comment removed based on user account deletion
      • I've heard horror stories about how Chromebooks are supposed to be upgradable to Linux, but they aren't and then wipe your install and data. Does anyone have any idea if these will upgrade and stick?

        • It's possible to run Linux on some Chromebook models, and not others. And it's a big YMMV situation. Don't expect a clean experience. If you want a Linux laptop but a laptop that ships with some flavor of Linux. That ensures there at least exists drivers for all the hardware components.

          • Wait, ChromeOS doesn't use Linux drivers?

            • Wait, ChromeOS doesn't use Linux drivers?

              Android uses Linux drivers as well, but for some reason, there isn't just some universal Android dist out there that can be plopped on any device and run. I'll leave it as an exercise for the reader to solve that mystery.

        • by bungo ( 50628 )

          You can run Linux on Google Pixels, but to do this, you need to activate developer mode, and this indeed will wipe it and do a factory reset.

          Google do have a version of Linux that is in beta, that when it is released, it will enable Linux to be installed in a container. This will not need to use developer mode and will not need a wipe. I'm currently waiting on this, and I'll install it as soon as it is released properly.

          This will only really run on high end Chromebooks, like Google's and the new one from S

    • They didn't say it was good. Just that they have different problems.

  • by nine-times ( 778537 ) <nine.times@gmail.com> on Tuesday July 31, 2018 @01:22PM (#57043120) Homepage

    I don't know what the current state of ChromeOS is, but there have been a handful of things that have made it unappealing for me.

    1) The focus on web apps. I tend to want local native apps. They provide a more consistent UI when they take cues from the OS GUI instead of just being "whatever the web developer thought looked cool." Also, I don't want to figure out what I have to do to get my word processor to work when I'm in airplane mode.
    2) The focus on web storage. I want my computer to generally work offline without needing to plan ahead. I generally don't want to have to think, "Oh, I'm gong offline soon, so I should make sure to sync the files I need to my local storage." I just want all my stuff to be there when I need it.
    3) Being tied to Google. I have a Google account, but I don't particularly like the idea that I need a Google account just to use my computer. Thought admittedly, Apple and Microsoft have been moving in the same direction, being more aggressive to push you to use iCloud and Microsoft/Azure accounts. Still, I don't like it.

    Why can't someone just make a good, reliable, modern computer that works out of the box, without trying to force any personal assistants, online services, app stores, or VR nonsense on you?

    • by btroy ( 4122663 )
      Here you go: https://puri.sm/ [puri.sm]
    • Gee it really takes a genius to figure out a Chromebook is not the product for you. They have their uses but this isn't a one size fits all solution.

      • Well no, it doesn't take a genius to figure out that a Chromebook is not the product for me. But I'm responding to an ad where Google seems to be trying to convince me that it is for me (or at least people in general).

        Last I checked on ChromeOS, using ChromeOS for your main computer was a bit like trying to use an iPad as your main computer. Like... yeah, for some people it'll work. But generally, no.

    • I used to be extremely anti- but recently have got a Pixelbook (it was so shiny!) and am happy with it. The addition of Android apps is very useful (particularly since they are usually written to be offline capable).

      It can't be my only computer, but in the category of non-work non-gaming non-video/image editing, ie reading / writing / browsing / video watching, they are excellent.

      • I'm not anti-ChromeOS. I've used it in the past, and it's... nice-ish. It's more that, insofar as they're taking aim at Windows/MacOS, I think they're not a sufficient replacement for many people yet. I, like you, can't use it as my main or only computer, and I only need so many computers for myself.

  • by wjcofkc ( 964165 ) on Tuesday July 31, 2018 @01:23PM (#57043132)
    All I saw in that video was a bunch of no longer applicable OS shit memes. The video provided no compelling marketing. I saw nothing of interest. What was presented looked like a social media consuming toy version of a computer. I am on a Windows 10 machine with an ancient FX 8350 and 16 gigs or ram. I wait for nothing except perhaps for compressing and decompressing multi gigabyte directory structures. I have Linux on an old i5 laptop and it is as fast as it can be. For android I have an S8+. For my serious computing needs I really do need 3 machines for my work, expect for the Android. Half the time my SIM card is in an old BlackBerry Classic because it suits all my mobile needs.

    Why would I want this? That is what the video should have covered.
    • by Junta ( 36770 )

      no longer applicable OS shit memes

      Actually, I have had a great deal of that frustration, with my kid's chromebook!

      Audio stop working or start this awful buzzing noise? Reboot!

      Chrome extensions mysteriously appearing and adding 'toolbars'.... still happens....

      Some intrusive adware pops up and is difficult to isolate... Yes indeed. Once isolated, it's more reliably able to be removed, granted, but they can be more sneaky than I would have guessed.

      Thing totally locks up and needs a power cycle? Yes indeed.

  • Headline makes this sound like some kind of study. It's not. It's an ad.

  • Slash Ver Tisement (Score:5, Insightful)

    by sexconker ( 1179573 ) on Tuesday July 31, 2018 @01:59PM (#57043422)

    To the tune of the Captain Planet theme song:

    Slash Ver Tisement! It's appeared, oh.
    Gonna take our users down to zero!
    With ad dollars, maximized,
    We'll once more try to sell this site.

    Slash Ver Tisement! It's appeared, oh.
    Gonna take our users down to zero!
    Gonna make our users wonder
    Why they still click after, every blunder!

    You'll pay for this, Slash Ver Tisement!

    We're the Slashdotqueers.
    You can be one too!
    'Cause trolling on this site is the thing to do.
    Leaving and ignoring is not the way,
    Hear what Slash Ver Tisement has to say:

    "THIS SITE IS FUCKING DEAD!"

  • by bungo ( 50628 ) on Tuesday July 31, 2018 @02:14PM (#57043520)

    I'm writing this on a Google i5 Pixel Chromebook.

    The god-damn bluetooth keeps turning off. If I put it to sleep, there's a 50-50 chance than the bluetooth just turns off and a reboot is needed to get it working again.

    Google do not have a fix. Lots of people have the same problem.

    This is a crappy user experience.

    And this thing was damn expensive as well.

  • by SuperKendall ( 25149 ) on Tuesday July 31, 2018 @02:16PM (#57043534)

    And an iPad is way more functional than a Chromebook.

    • An iPad comes with a full keyboard, an SD card slot, and the ability to run Linux?

      • An iPad comes with a full keyboard

        Yes IF YOU WANT IT TO. You seem to hate choice. Ironic for a UNIX user.

        , an SD card slot, and the ability to run Linux?

        The thing about an iPad is, it actually comes usable as shipped and I would argue for 99% of people the iPad is more usable as shipped than Linux installed to a Chromebook.

        The iPad actually has far vaster commercial software support.

        • Tell me about all this commercial software people are buying for iPads. Most people use them to consume content.

          • Not that I've seen - look at Affinity Photo for example, and the just released Affinity Designer.

            A lot of photographers I know are replacing a laptop for use in editing and reviewing photos while traveling, with an iPad.

            A lot of writers I know prefer using the iPad on airplanes because you actually have room to type and they are more durable/backup easier (since app data is backed up to iCloud automatically when an iPad connects to a WiFi network).

            I use my iPad way more for creation/editing than I do to wat

  • The ad told me not to buy a Chromebook; strange ad. It said "If you want a modern, which means tablet-like, laptop, with app icons on a desktop and full-screen only apps, you should buy a chromebook." Which is strange, cause I already have a tablet. And they are great for doing things. But I buy a laptop to work.

    Also, I don't remember the last time I saw a blue screen of death, and I'm around a lot of computers all day. Many of those computers are run by idiots.

    I'd be curious to see if the ad was succe

    • I rarely see BSOD as well and usually when I do it's a hardware related issue not the operating system.

  • I can do the same exact thing that a chromebook does using my el-cheapo Synology NAS with my laptop, desktop, phone, etc. AND I get to keep control of my data.
  • This seems pretty obvious. A Chromebook is woefully inadequate to do what I use my work computer for on a daily basis. It's the same reason I didn't replace my $3000 MBP with an iPad.

    If I were to use my Mac purely for running Safari or Chrome in full screen mode, I suspect I'd see a lot less confusing stuff that way too.

    • Simple products that do less have less errors

      The word you want is "fewer". Simple products that do fewer have less errors.

  • ...what dumb everything down until there's no bad experiences? how insane of them - the goal should be more lofty than that...
  • by julian67 ( 1022593 ) on Tuesday July 31, 2018 @04:04PM (#57044476)

    It is advertorial but it's also true. In my tiny, anecdotal experience:

    Helping friends and family with keeping their Windows systems functional was horrible and occurred too frequently for everyone concerned. Non technical users have true difficulty in describing the very real problems they do definitely encounter in using traditional desktop operating systems. Sometimes the OS or applications update and new problems arise; sometimes the users explore and try stuff and encounter bugs or deeply a unhelpful UI that leaves them unable to undo changes. It's really hard to diagnose this stuff, or often even to have it demonstrated to you. I did try encouraging people to try Linux based systems (I did the installs as am not a total sadist) and, of course, the Windows issues are negated but other stuff crops up which seems just as bewildering for the user. The fact that it is much easier to fix or explain for me is totally beside the point to them.

    Chromebooks have pretty much killed off these socially awkward situations. Occasionally I'm asked about a seemingly insurmountable problem and I can say clever stuff like "it's down to Chrome caching everything, even your typos when trying to log in places, just power it right down and restart." This works a mere 99% of the time. The remaining 1% is when the poor user imagines they can set up their fully functional USB printer or scanner. Hahahahahahahaha. Easy answer though: "Buy a new one that is certified to work with Chromebooks so Google can parse all your printed matter".

    I don't use a Chromebook, but I definitely encourage their use by any person who I would otherwise expect to seek PC help via family/friend networks.

  • I know everyone calls them laptops, but I thought that was a no-no when it came to marketing material?

    https://www.youtube.com/watch?... [youtube.com]

  • Keyboard, Mouse, Cut n Paste, Multi Window. Classic desktop usability requirements with well known and familiar solutions These suck donkey balls on both Android and Chromebook.

    Cut and paste... it's just maddening, that's the only word for it. Why do I need to hunt around for a paste option that is a menu option, different in every application if it even exists? Come on you guys, you know you hacked this thing together in a couple days back in the dim history of early Android. So spend a couple more weeks a

  • Chromebooks are perfect for people who are tech support nightmares you don't want to support. You know that guy at work who can't be trusted with the toaster. You can't even trust him with a Mac.

    It's hellish for anyone who knows what they're doing though, unless all you want to do is web browse and write documents. I've tried. Way too limited.

  • trying to help people who'd bought them to make use of them. One each from Acer, Lenovo, and HP.

    Things:

    1) The screens are absolute crap, hard to look at. They remind me of the very first active matrix color LCD panels. Fuzzy, sparkly, unclear, low-viewing-angle, low-contrast terrible.

    2) You can do three things with them, as far as I can tell. Web, email, and Google Docs. Need to open a file someone sent you? Good luck. Need to print it out? Good luck. Need to share the things that you create with someone el

  • The whole point of the Chromebook is to be a machine people who can't properly use an actual OS can use. I'd imagine this is the same kind of market that wants to do their accounting on their iPad and finds it more comfortable to write mail and documents on their phone than on their computer.

  • They solved cryptic errors by failing without reporting any error. With no error, there is no error report and no problem to solve.

Keep up the good work! But please don't ask me to help.

Working...