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Windows Security IT

Many Windows 10 Users Unable To Connect To Windows Update Service (bleepingcomputer.com) 84

For the past two days, some Windows 10 users from around the world have been reporting that they are unable to connect to Windows Update. When they attempt to do so, Windows 10 will complain that they are unable to connect to the update service. From a report: We first learned about this problem yesterday when our member Opera contacted us stating that they, and many others, were having issues connecting to Windows Update. When they tried updating, Windows would report that it could not connect to the update service. The wording of the error, shown below, indicates that this is an Internet connectivity issue, but others are not so sure. "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet" Unfortunately, there is no clear cut answer as to what is causing this issue and some feel it is related to a botched Windows Defender update and others state that this could be a DNS issue.
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Many Windows 10 Users Unable To Connect To Windows Update Service

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  • by pgmrdlm ( 1642279 ) on Thursday January 31, 2019 @03:11PM (#58051816) Journal
    Just did updates with my windows 10 machine yesterday
  • Don't fix! (Score:5, Funny)

    by Anonymous Coward on Thursday January 31, 2019 @03:14PM (#58051824)

    Hopefully they won't fix this, sounds like a god-send.

    • by lgw ( 121541 )

      Hopefully they won't fix this, sounds like a god-send.

      Yeah, good thing there's no security risk involved in DNS issues with Windows Update. I can't think of anything an attacker could do by hijacking Windows Update to install arbitrary software patches. It'll be fine.

      • by rtb61 ( 674572 )

        Cough, cough, they already do hijack personalised windows updates with a security letter, seriously you are not that gullible to not realise that is eactly why they personalised operating system updates. Your windows anal probe 10 update is personalised to you and your computers, and when the US government wants software added to it, including firmware changes, M$ the pieces of shit do it and against the law, globally.

        Windows anal probe 10 update, breaks windows update, finally a windows update worthy of t

    • by bobs666 ( 146801 )

      Windows 7 was better...
      Better yet Run Linux
      I need to stop buying laptops with hardware w/out drivers

      • Re:Don't fix! (Score:5, Insightful)

        by Anonymous Coward on Thursday January 31, 2019 @04:49PM (#58052262)

        Windows 2000 was better.

        Honestly Windows 2000 with 7's UAC admin-escalation, user mode drivers, and modern direct X would be fantastic.

        Everything else they've added has been regressive.

  • by Anonymous Coward on Thursday January 31, 2019 @03:15PM (#58051832)
    They win!
  • The windows update systems seems to choke at times.
    See it with windows 2016 as well.

  • by Anonymous Coward

    Sounds ideal to me!

  • by hiroshimarrow ( 5489734 ) on Thursday January 31, 2019 @03:17PM (#58051852)

    If MS were to write error messages that meant anything, people might know more about what the problem is. But having a core (and forced) component of the OS telling someone they are offline just because the update server can't be seen is nonsense. Half their messages are meaningless garbage now, trying not to scare the layperson, and helping the professional even less with each new iteration.

    • by az-saguaro ( 1231754 ) on Thursday January 31, 2019 @03:47PM (#58051962)

      Agree, and it's not just the error messages. Ask tech support for help, and it's the same lameness. Go to an MS support forum, and their "experts" know less than a third grader, just enough to read the scripts.

      MS has never bothered to provide meaningful support for its users. Remember, you are a user, not a customer. The customers are the hardware OEM's who buy Windows to put on the machines, not you the end user who paid money to the OEM but not to MS, so why should MS care.

      The disturbing thing is to think that those inept user interactions might reflect how things work in general throughout the organization.

      • by Anonymous Coward

        Go to an MS support forum, and their "experts" know less than a third grader, just enough to read the scripts.

        Try this:

        1. Open settings that don't apply to your issue.

        2. Tweak option that couldn't possibly be construed as being related to your issue.

        3. Fuck yourself with a Microsoft branded silicone dick to take your mind off how stupid this proposed solution is.

        4. Shoot yourself.

    • Are you new to this show? MS has had this problem since DOS.
      • Are you new to this show? MS has had this problem since DOS.

        Most OSes do. Classic MacOS always had stupid error messages. The only one I've used which really had good ones was AIX. Every error has a unique code, and you can actually look them up...

  • The wording of the error, shown below, indicates that this is an Internet connectivity issue, but others are not so sure. "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet"

    Seriously, are these people thinking they're going to understand the problem from reading the error message?

    Microsoft has dumbed down error messages to the point they don't actually say anything, at that point it's a "for instance"

  • by Rosco P. Coltrane ( 209368 ) on Thursday January 31, 2019 @03:22PM (#58051880)

    The Windows telemetry on the other hand probably has no trouble connecting whatsoever.

    • by ljw1004 ( 764174 )

      The Windows telemetry on the other hand probably has no trouble connecting whatsoever.

      I'd hope so! Because if it couldn't, then everyone at Microsoft would be running completely blind as to whether people are running into this problem and in what number. It's only with telemetry that they can figure out what group of people are affected and go from there to a cause.

      (They could try to figure out who's affected without telemetry, solely by going from feedback that people themselves write on twitter or forum posts. But that's always a lower-quality signal, and would overrepresent tech-savy folk

      • Re: (Score:2, Interesting)

        by Anonymous Coward

        I'm quite serious here. Everyone knee-jerk criticizes telemetry without thinking through the effectiveness of alternative means of discovering and prioritizing bugs.

        You are such a complete and utter fucking moron it defies belief, did you know that?

        What you are saying is pretty much the same bullshit argument the fascists and other assholes who want constant surveillance ... think of the children, it's for your own good, we need to catch criminals.

        Fuck you.

        Microsoft decreed that the details of everyone's pe

      • Instead of treating their customers as beta-testers in some regards while siphoning up telemetry data they could put some effort into making their products a bit more robust while at the same produce sane error messages and stop putting out useless updates that for example upgrades Notepad to "The 3D Extravaganza VR Experience DELUXE Version (now with multi-strawberry pixel-sounds!)".

        Imagine you buy a new car, after a month it wont start with a message on the dash saying "Ops! Something went wrong!" and not

        • Imagine you buy a new car, after a month it wont start with a message on the dash saying "Ops! Something went wrong!" and nothing else.

          You mean like a "check engine" light?

          • by Knightman ( 142928 ) on Thursday January 31, 2019 @06:36PM (#58052768)

            You mean like a "check engine" light?

            If you car shows a "check engine" light when your tire pressure is low it may have been built by Microsoft.

            • If you car shows a "check engine" light when your tire pressure is low it may have been built by Microsoft.

              Your car shows "check engine" for all kinds of stupid problems, including a "loose gas cap". Replace "low tire pressure" with that and you've got exactly the problem you are ranting about.

              In other words, Microsoft is not unique in this kind of useless warning.

  • Lucky bastards (Score:5, Interesting)

    by jfdavis668 ( 1414919 ) on Thursday January 31, 2019 @03:33PM (#58051914)
    Unfortunately, mine is still receiving updates.
  • Not a bug (Score:2, Funny)

    by Anonymous Coward

    Not a bug. This is a feature.

  • by ITRambo ( 1467509 ) on Thursday January 31, 2019 @03:41PM (#58051940)
    Windows 10 must be more than halfway through driving consumers onto a much faster student-oriented platform (ChromeOS), a superior OS (Linux Mint, etc), or a competitor (Mac)S). I can't believe how shitty the OS service has been, and how often the cloud "breaks", under Satya's "leadership".
    • by Anonymous Coward

      I can't believe how shitty the OS service has been, and how often the cloud "breaks", under Satya's "leadership".

      Agreed. I did not think that anyone could top the incompetence that had lead to the release of Windows Vista, but here we are.

      Despite all of his shenanigans, Ballmer was never as bad as Nadella.

    • If macos was not hardware locked and trying to make it no nvidia on system with slots. Then MS will be dead.

    • Windows 10 must be more than halfway through driving consumers onto a much faster student-oriented platform

      If you define the half way point as only just becoming the most popular OS currently used (exceeding Windows 7 last month) then sure, they are driving people "away". In 2 years Windows has gone from 25% to 40% market share.

      Incidentally Chrome OS is 0.32% down from 0.54% 2 years ago.
      Your superior OS is sitting at 2.7% down from a peak of 2.96% in 2017.
      And Mac's 10.6% while on a slow upwards trend is barely above the 10.1% it was a year ago when it suddenly reversed it's upwards trends and dipped down over a

  • by Anonymous Coward

    They can still randomly restart their computers, even without the connection.

  • Finally the users may enjoy a somewhat stable system.
  • As their computers don't reboot in the middle of something they were doing.

  • by Anonymous Coward

    This morning it was xboxlive, skype and skype for business impacted, with scatterings of Office 365 issues throughout the day.

    Yesterday they were so fuxxored they could not update the Azure status page because even internal MS authentication didn't work, so they couldn't mark the services down. But Kronos SSO and Office 360 were hammered, at one point they were getting thousands of signon failures all over the country. Their customers, including us, were screaming bloody murder, and ADP was looking pretty

  • by Anonymous Coward

    I have Comcast broadband and figured out that Comcast's DNS servers were somehow looping back Windows update connection and Windows update would report a bad internet connection. Once I changed DNS servers to Open DNS everything worked. Some claim rebooting modem and router corrected the DNS issues. That did not work for me.

  • We're seeing this where I work. Turns out that my Barracuda Web Filter is blocking access to Windows Update, thinking that the Windows box is trying to download a Trojan. I'm not at work so I can't get the exact message.

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