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Transportation Technology

Consumer Reports No Longer Recommends the Tesla Model 3 (cnn.com) 215

Consumer Reports is pulling its recommendation of the Tesla Model 3, citing reliability issues with the car. "Tesla buyers are more likely to be satisfied with their car than customers of any other brand, according to Consumer Reports," reports CNN. "Yet the publication says many customers reported problems with the Model 3, including loose body trim and glass defects." From the report: "Consumers expect their cars to last -- and not be in the repair shop. That's why reliability is so important," said Jake Fisher, senior director of automotive testing at Consumer Reports. Tesla pointed to its overall customer satisfaction rating from Consumer Reports and said it has corrected many of the problems found in the survey. "We take feedback from our customers very seriously and quickly implement improvements any time we hear about issues," said the company statement. It said the survey was conducted from July through September, "so the vast majority of these issues have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data." Last May, the product testing website failed to give the Model 3 a recommendation due to issues with braking, but ultimately reversed its decision after Tesla released a firmware update improving the car's breaking distance by nearly 20 feet.
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Consumer Reports No Longer Recommends the Tesla Model 3

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  • 1.0 Problems (Score:4, Informative)

    by locater16 ( 2326718 ) on Thursday February 21, 2019 @06:36PM (#58161040)
    As usual with any product, beware version 1.0
    Any number of problems tend to crop up, I'm going on memory but I'm fairly certain this happened with other Tesla Models when they were first introduced as well. Those problems were sorted out over time, but buyer beware for being an "early adopter".
    • Re: (Score:2, Interesting)

      by Anonymous Coward

      We own a BMW 3 series. It has about 101K miles on it and the starter is going out (intermittently doesn't even try to crank the car). It took BMW 2 weeks to properly diagnose the issue. Then, they wanted $1246 to replace the starter!

      Turns out, that is actually sickeningly reasonable on this vehicle that seems to be expressly designed to be a maintenance nightmare. Replacing the starter requires removing an obscene number of components INCLUDING the freakin' intake manifold!!!! Even then, the primary bolt fa

      • Actually you could be surprised how many relatively trivial repair jobs could require removing the intake manifold since the components are being packaged more tightly with each generation. This specially applies to most cars with transversally placed V6 engines. Most people for example get a sticker shock when they find out how much it costs to change the spark plugs on the rear bank on such engines.
        • Comment removed (Score:5, Informative)

          by account_deleted ( 4530225 ) on Thursday February 21, 2019 @07:25PM (#58161246)
          Comment removed based on user account deletion
          • I replaced the spark plugs on my 2004 Hyundai Sonata, which involved taking the intake manifold off,

            You think that's bad? On my 2004 Subaru Outback with the H6 engine, spark plug replacement requires disconnecting the engine from its mounts and jacking the engine up.

            I saw a video of replacement of a headlamp bulb on a Ford: it required removal of the front bumper -- and this is a part that will likely need replacement several times during the life of the car.

            • by msauve ( 701917 )
              What's the complaint? Now-a-days, they only get replaced every 100K miles, and you can stretch that because the engine controls will compensate for a lot. It used to be they got replaced every 10K just to keep all the cylinders firing, and that was assuming your carburetor was correctly adjusted.
            • Amateurs. I've got you all beat :)

              On my Chevy Avalanche, to get to the rear most spark plug, you have to loosen the engine from it's mounts and then drop it a few inches. To change a spark plug. You. Have. To. Lower. The. Engine.

              Folks on YouTube have gotten around it by using a bunch of swivel connections but then you also run the risk of something falling into the depths of the engine bay, never to be seen again - unless you're doing 100 down the highway, the steel extension bar drops out and t
            • Try replacing fog lamp bulb in Subaru Legacy L 2006. I gave up.
          • I had to take off the intake manifold to replace the knock sensor on my 2000 Honda. PITA job for a crappy little plastic sensor that screws into the block under the manifold.

            • I had to take off the intake manifold to replace the knock sensor on my 2000 Honda. PITA job for a crappy little plastic sensor that screws into the block under the manifold.

              Same on the Audi V8 engine, except there's one in the valley and one on the left side which is also a PITA to reach :)

        • Actually you could be surprised how many relatively trivial repair jobs could require removing the intake manifold

          Had to pull it to do crankcase breather hoses on my A8... and that engine is longitudinally mounted.

    • No... assembly problems happen when you try to build your cars in a make-shift tent because your production capacity isn't up to task.

      • Pray tell, how does the material of the building affect the build-quality of the vehicles assembled within? That's correct; given that we're not talking about a chip fab, it doesn't.Anything else stupid that you'd care to share??
    • Re: 1.0 Problems (Score:5, Insightful)

      by misnohmer ( 1636461 ) on Friday February 22, 2019 @01:22AM (#58162254)

      Nope, it's a permanent beta problem. Elon is very proud how they "improve" their cars every 2 weeks. They are using agile software development model but applied to the hardware+software product, i.e. ship minimum viable product asap, fix and add new features as you go. They've been making the Model S 7 years now, still has problems whenever they decide to upgrade hardware, and with over the air updates you always have to check what broke this time, though some things get fixed or added. They've had the only viable EV on the market, plus I consider myself an early adopter, so I am a customer, but mature product Teslas are not. I got my wife into one 2 years ago, she is not an early adopter, so for example she didn't read the release notes one morning which stated somewhere in there that in their wisdom Tesla decided to auto-unfold mirrors as soon as the car starts moving. So when my wife folded the mirrors manually, as she did many times in the past, and started backing up, crack, the mirror unfolded and broke off on a wall. Yes, they fixed it on next release, but too late for my wife's mirror - there goes $600, just another cost of driving a beta car Then there are features which Tesla sells but delivers to future cars only. One good example was the highly touted P85D which was supposed to produce 691hp. It didn't at first, but Tesla assured owners a software update is coming. Eventually they delivered a car which can produce that power, but it took 3 redesigns of the battery so only available for new cars. The original owners got an excuse "your motors can produce that power, and the car can handle it, but with your battery the most you will see is 463hp, which is about 50hp more than the non performance car you could have bought for $25K less". They offered a retrofit to 500hp for an additional $5K, but to get the advertised power it would require an upgrade to a brand new P100D, which would cost roughly $80K. They sold cars in 2014/2015 with "blind spot warning" which was supposed to come via software upgrade, turns out Elon was smoking something when he decided it can be done using nothing but parking sensors (who knew when going down the highway parking sensors don't work, eh?), so they quietly removed the feature from the website. Current cars, 4 years later have better blind spot monitoring, but that requires 8 cameras and a powerful computer (simple, reliable radar based solution is too boring for Elon), so again, they delivered but only to new cars. Anyone heard of Full Self Driving sold in 2016 through 2018? It does absolutely nothing today, and chances are it never will for those who bought the cars back then. Oh, but the car can play fart noises through the speakers on demand - a breakthrough feature on one of the recent over the air updates. Welcome to agile development for cars.

      • "Welcome to agile development for cars."

        All automakers tend to make frequent changes to their vehicle, because of the well-known phenomenon that buyers value newness. Yes, it matters whether something is better than the competition, but it also matters whether it is perceived as new. Most of these changes are trivial fiddling of appearance, but sometimes they make actual changes in the middle of model cycles, or even model years. Ford has historically been one of the worst offenders in this category, freque

        • No other manufacturer changes things every 2 weeks. No other manufacturer ships unfinished product planning to OTA the features when ready, or even things like shipping a car without ever driving it outside of sunny California. Oops, bumpers fall off or Model 3 in heavy rain, let's fix it for new cars. Oops, turns out Model 3 freezes up in the winter - dang, we don't get that white stuff here in the valley, let's see what we can do. All the other guys do way more testing before shipping, yes they will miss

          • No other manufacturer changes things every 2 weeks.

            Sure, instead they fail at design and then the customer has to live with it for the life of the vehicle.

            No other manufacturer ships unfinished product planning to OTA the features when ready,

            No, they ship poorly designed product, planning to solve the problem in a later model year.

            Oops, bumpers fall off or Model 3 in heavy rain, let's fix it for new cars.

            Yeah, that was dumb. But they're hardly the first car company to have bumpers fall off, either. Lots of dumb out there.

            Oops, turns out Model 3 freezes up in the winter - dang, we don't get that white stuff here in the valley, let's see what we can do.

            Lots of automakers' vehicles have problems with doors freezing shut and the like. It happened to my lady's 2000 Astro (which is the second generation of that vehicle, mind) out here in sunny California.

            All the other guys do way more testing before shipping, yes they will miss some things, but not to that degree.

            Yes, absolutely to that degree, even after years and years of development, and for that matter, decades of experience.

            Once Tesla moves on to new hardware, old hardware us orphaned too. For example, they started shipping new main computer in March 2018. One of my cars has the old MCU. It's been getting slower and some features like the browser haven't worked in months!

            If your car is out of warranty, no automaker gives a shit about you, except maybe Porsche, and Mercedes but only just a little bit. If it's still in warranty, send it back for service over and over and over again until they care.

            Not to mention that they reworked the UI to suit the Model 3 and unified the software, so the Model S has to run UI for Model 3 which doesn't account for a second screen (instrument cluster) because Model 3 doesn't have an instrument cluster.

            So the instrument cluster is just an instrument cluster now, or what?

            • Tesla's go-to "diagnosis" whenever you take it in for most issues is "it will be fixed in the next firmware". When it doesn't come few weeks down the road, the excuse is "oh, the fix must have not made it, it will be coming next update". It's not that the service people are trying to make excuses, they are awesome, but they get that BS from Tesla corporate. Elon thinks he can fix everything in software. One of the cars I bought had a problem unfolding one of the mirrors, and even when unfolded it would go l

  • by labnet ( 457441 ) on Thursday February 21, 2019 @06:52PM (#58161120)

    I design and have engineers and programmers develop for me and mass manufacturing reliable systems is really hard. The 80:20 rule means there will always be an issue you don't pick up in pilot runs. The other car manufacturers have had decades refining designs and production systems. I'm actually surprised Tesla have had few problems as they have had.
    but.. providing they survive, they will learn just like all the other car companies have, and fix their quality issues... it's a balancing act between capital expenditure (in tooling, engineering, prototyping, testing) and profitability.

    • Or they won'r survive and get bought out. Once the other guys catch up with EV drivetrains, Tesla will have a hard time competing. Selling untested cars (what the heck, we never drove this thing in snow, let's just sell a hundred thousands and see what customers complain about the first winter, then we fix it for new cars) is not going to play well with most customers. I personally bought 4 Model S cars, but am totally ready for competition, with features delivered on day one as opposed some "some day in th

  • by Ol Olsoc ( 1175323 ) on Thursday February 21, 2019 @06:54PM (#58161136)
    I've given less credence to their reports over time. There are some vehicles they simply don't like.

    Jeeps come to mind. I'm on my third one now (still have two) and happy with them. They do what I want my vehicles to do, and I've put a lot of trouble free miles on them.

    • CR has had a hardon for Jeeps for many years.

      Jeeps function pretty well though Wagoneer automatic transmissions and some V8s were pieces of shit that put many nice donors into salvage yards before their time.

      • CR has had a hardon for Jeeps for many years.

        And how! I've Had a few of their unrecommended Jeeps, I have to say that there has to be some major disconnect somewhere.

        Jeeps function pretty well though Wagoneer automatic transmissions and some V8s were pieces of shit that put many nice donors into salvage yards before their time.

        I was lucky enough to get a Grand Cherokee with the inline six. Over 200K on it, and it was still going strong when I sold it. Not easy miles either.

    • I fully trust Consumer Reports ... to change their mind in 5 minutes and put it back on the recommend list. Seriously though I have given up on them too.

  • CR? (Score:2, Troll)

    by msauve ( 701917 )
    For any product I know well, it's obvious to me that CR doesn't. Maybe they're good with washer/dryers and refrigerators, IDK.

    But I do vividly remember them knocking points off a VW car in the 1970's because it didn't have separate left and right turn signal indicators. The only thing that told me was that CR drivers found it difficult to remember which direction they intended to turn.
    • So Consumer Reports knocked points off a car because consumers had issues operating it?
      Weird. Oh wait, that's their job.

      • by msauve ( 701917 )
        Sorry if I offended you. I simply didn't realize there were so many people like you who couldn't remember which way they wanted to turn on the road.
  • by zippo01 ( 688802 ) on Thursday February 21, 2019 @07:03PM (#58161168)
    I fear long term, support will be poor and parts hard or impossible to get. I have heard several reports or refusal to sell parts to unverified persons or people with blocked VINs, (the vehicle was salvage). They are also very technology driven, which in the past has shown does not age well. Hey look at my Tesla with a 10 year old LCD screen! Give me a knob to turn or button to press. Nothing worse then touch screens.
    • Just buy something else
      Mazda has decided to not put any touch screens in their new cars, due to driver distraction.

    • by King_TJ ( 85913 )

      To be totally honest? I'm not sure a Tesla is a car anyone is going to keep trying to hang onto for the "long term"? By that, I mean we already know the average vehicle owner doesn't keep a car or truck more than about 6 years. The Tesla S had an unlimited mileage, 8 year warranty covering battery pack or drive motor failures, so even the very oldest 2012 models still have warranty on those items through next year.

      But looking forward at things? I think you're going to see serious depreciation happen as soo

      • But looking forward at things? I think you're going to see serious depreciation happen as soon as those 8 year warranties are up, and that, in turn will force prices down on the Model 3.

        Actuall statistics show that battery packs on Teslas hold up very well (when not abused). Long term prognosis is much better than an ICE vehicle. Do you think traditional gasoline engines are successfully tested by their manufacturer over an equivalent 1 million miles, like the Model 3 motor?
        https://cleantechnica.com/2018.. [cleantechnica.com]

        • I've never had an ICE engine fail on me, I drive them until the body falls apart. I guess we'll see how Model 3s do.
        • It doesn't matter that the statistics show their batteries "hold up well". The reason you'll see serious depreciation is the realization that IF the battery fails on you, you're going to be out about $18,000 to buy a replacement, out of warranty.

          Don't get me wrong... I'm a Tesla owner myself, right now. (Used 2014 Model S here.) I like the cars a lot. But the idea they'll run far longer than a comparable ICE vehicle without any major repair costs? That's just not realistic. I can get even a big block V8 e

          • I think that Tesla will replace the screens at a not too outrageous cost. I see a posting that shows a cost of ~ $1k (although the screen cannot be replaced by itself on older cars).

            As for batteries: there is a Model S that has done 400,000 miles. It's had two battery replacements, both paid for by Tesla. The first battery lasted 194,000 miles and failed because of abuse (consistently charging to 95 - 100%).

            It doesn't matter that the statistics show their batteries "hold up well". The reason you'll see seri

      • How many people are going to keep a 10-15 year old computer running?

        10 years ago, computers didn't last for 10 years. Then they did. My current main home machine is now 9 years old. I haven't gone to any special effort to keep it struggling on; it just works.

        It's a mildly special case in that it was a very high end luggable (thinkpad W510, 16G RAM), not a shitbox but in terms of the specs that count it's actually very solidly in the respectable category. It has 16G RAM which is still considered a high end

      • by pnutjam ( 523990 )

        By that, I mean we already know the average vehicle owner doesn't keep a car or truck more than about 6 years.

        Your wrong about how long people keep cars. [energy.gov]

        • By that, I mean we already know the average vehicle owner doesn't keep a car or truck more than about 6 years.

          Your wrong about how long people keep cars.

          You're wrong about what statistic that page provides, and also about how to use apostrophes. That page discusses the average age of the fleet, not how long the first owner kept the vehicle. Fleet age increases as vehicle quality increases, and also as average purchase price increases — since wages don't keep up with inflation, people tend to have to keep cars longer whether they want to or not. Both of those things are happening, so it would be surprising if vehicle age weren't increasing.

  • by sphealey ( 2855 ) on Thursday February 21, 2019 @07:18PM (#58161210)

    Since the beginning of Tesla experienced transportation people have observed that it has always been possible to carefully build premium automobiles (and buggies, and chariots, and oxcarts) and sell them at low volume for a premium price at a decent profit to the founders. The difficulty comes when the seller fills its premium market and tries to expand to volume. Daimler-Benz and Cadillac managed to do that successfully; 10,000 competitors from 1895 forward did not. And Tesla? Still to be seen.

  • by Ecuador ( 740021 ) on Thursday February 21, 2019 @07:18PM (#58161212) Homepage

    Do people actually follow the Consumer Reports recommendations? Just curious.
    Personally, the one thing I liked about CR was the "Consumerist" blog their subsidiary ran, but after they unceremoniously closed it down nothing else about CR seems of value. Hence the curiosity, does the public take them into account in buying something like a car?

    • Hence the curiosity, does the public take them into account in buying something like a car?

      When considering an auto purchase, I definitely take into account the results of their ownership reliability surveys. Did this a couple months ago, actually - ended up buying a 2015 Toyota Camry to *sniff* *sniff* replace my long-serving, faithful old 1993 Ford Escort.

      On a side note - I was unreasonably sad about giving up that old beater, but I'm loving the Camry so far.

      • I bought two vehicles using a CR guide that showed how much dealers pay the mfgrs for cars. The guide suggested how much the salesman, manager and dealer should make ( a few hundred to I forget how much) . Bought an F-150 by phone and fax, agreed on the options and price with the fleet sales manager and the truck was built the way I wanted it. It was shipped to the dealer less than two weeks later. The manufacturers also send money to dealers for meeting sales goals.
  • Consumer Report Gods (Score:5, Informative)

    by maxrate ( 886773 ) on Thursday February 21, 2019 @07:27PM (#58161256)
    I have a Model 3 - picked it up June 2018. I'm in Canada, only thing wrong with the car is cold battery issue and had some issues with the charging port freezing. Brought it into Telsa, they fixed it in 2 hours. Wife drives almost exactly 100 miles daily, we are saving a LOT in fuel. I believe our electrical bill at the house has gone up by about $100 a month vs the $500+ in fuel we were spending on her previous ride. The car steering is tight, accelerates amazingly, refreshing interior, a pleasure to drive. Definitely worth the minor (very minor) trouble we have experienced with it. Already 18,000 miles on the car, feels the same since day one. Can't say the same about my Chevy Tahoe. 2016, 38,000 miles stupid issues all over the place. Cold battery a big deal? No it does not affect my wifes 100 mile commute. When cold, doesn't accelerate as quickly (still plenty better than most cars) and takes longer to charge. I score the car an easy 9 outta 10. Thinking about a model X now too.
    • So what you're saying is you're satisfied with your car, by CR's standards that means you won't recommend it to others.

    • by trawg ( 308495 )

      Out of interest, do you have an indoor carpark for the car? I spent a couple years in the midwest and (having come from Australia) was surprised by how much a big deal parking indoors was for things like avoiding having to scrape ice off your windscreen in the morning.

      We had several friends that had (lightly) heated garages - I can't quite remember why, maybe to stop things like wiper fluid freezing? - but I imagine that would help with the cold starts at least at one end of the commute?

  • TentTech (Score:3, Informative)

    by JBMcB ( 73720 ) on Thursday February 21, 2019 @07:31PM (#58161276)

    When your automated assembly line fails and you rely on out-of-process-import-workers-from-another-line-and-final-assembly-in-tents technology, you are going to run into quality problems.

    • Re: (Score:2, Insightful)

      Exactly. This should be obvious to everyone except for people like Rei who think it is normal ("Agile") to build cars in tents.
  • People seem to think that starting any business should be as easy as opening a lemon aide stand. However starting something like a new car company isn't remotely easy even if you have tons of cash and an army of engineers and technicians who know exactly what they are doing. It takes decades to learn the little tricks and trade secrets needed to ensure your product is as good as the competition. This is why we can't build another Saturn V rocket despite the fact that we still have one we can take apart and

  • Who cares about upgrades ... I can adjust all of the controls in my Honda by touch, without taking my eyes off the damn road.

    I know, I know, one more year and you won't need to drive them anymore.

    The popout screen on the Model 3 is just garish to me, but when they have a HUD instead I might well reconsider. The screen-based UI for cars will seem just "so 2010's" once a real car UI is developed.

  • by millertym ( 1946872 ) on Thursday February 21, 2019 @11:56PM (#58162024)

    For all the flak news outlets throw Tesla's way every now and then, the evidence from actual owners on my own small part of the world has never expressed any level of unhappiness with the Model 3 or Model S.

  • I look at CR for information, but don't put much faith in their "recommendations."

    They like to rate things they don't understand. I recall a review of bicycles (no clue what made one better than another), and lawn mowers (rated by intuition, apparently never tried them to see what worked better.) Cars should be an exception, given CR's focus, which makes their ongoing treatment of Tesla even more... concerning.

    I've seen nothing to suggest Tesla is worse than any other high end car. They're expensive but the

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