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Communications IT

T-Mobile Hit By Phone Calling Outage (techcrunch.com) 60

Posted by msmash from the outage-report dept.
T-Mobile appears to be having problems. TechCrunch: Customers are reporting that they can't make or receive phone calls, although data and text messages seem to be unaffected. DownDetector, which collects outage reports from users, indicates that a major outage is underway. It's not clear how widespread the issue is, but at the time of writing T-Mobile was trending across the United States on Twitter. The outage appears to have started around 10am PT (1pm ET) on Monday. In our own tests in New York and Seattle, we found that making calls from a T-Mobile phone would fail almost immediately after placing the call. We also found that the cell service on our phones were intermittent, with bars occasionally dropping to zero or losing access to high-speed data.
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T-Mobile Hit By Phone Calling Outage More

T-Mobile Hit By Phone Calling Outage

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  • Just tested - Ting still works connected to a T-Mobile tower, both to initiate and receive a call.

  • Hammered (Score:3)

    by JustAnotherOldGuy ( 4145623 ) on Monday June 15, 2020 @04:09PM (#60186650) Journal

    We just switched 3 lines to T-Mobile last week, and yeah....we can't make or receive calls right now. Texts yes, calls no.

  • Our family are all on T-mobile, calling each other does not work, calling a landline does work

    • It seems to be calls TO a T-Mobile number are the problem.

      • Re: (Score:1)

        by Anonymous Coward
        I'm on T-Mobile, and I've successfully received and initiated calls within the past two hours. Then again, I'm using a very old flip-phone, so maybe GSM (2G?) isn't affected.

    • Same here, data service is working, txts sometimes get through, and I can call navy time service number in DC. Calls to a T-mobile number either get a fast busy signal, or just a "network error" on the screen before it drops.

  • Ok. Explains that (Score:3)

    by WindBourne ( 631190 ) on Monday June 15, 2020 @04:31PM (#60186696) Journal
    We are out in Denver region.

    • (From same region) This morning my wife had someone who could not call her, but she was able to make an outbound call just fine - could be because we have WiFi calling enabled, which let it go out... but I would have thought inbound would work as well then.

      Very odd!

      • One thing that was weird, it that on our MX, we were not getting any internet music. Yet, I was under impression that Tesla uses ATT, not T-Mobile.

        Weird all around.
  • Approximately 10 minutes ago. Call was to an office land line (service unknown, possibly VoIP)

  • For 20+ bucks a month savings. Including a new phone that actually gets updates.

    If I could have used my existing phone I would have saved about $49 a month over Tmob's "unlimited" charges.

    Even though I terminated my account he first week of the month, they charged me for the whole month. Screw em.

    • Who did you switch to?

      • Who did you switch to?

        Rectum, umm I mean the lowest data range of Spectrum.
        Since I'm pretty much always home using WIFI instead of roaming data.ng

        I've been using about 0% a month of my data

  • This may be because Sprint towers need to be reprogrammed to support T-Mobile due to the recent merger. Outages for such mergers are not usually talked about in advance because riots would brea.... wait a second!

    • No I'm a Sprint Network Eng it's not effecting out CDMA network. Can't say anymore than that as I'm not on the big network side once the fire is put out I'll know more.

  • At least for me. I am with Mint Mobile, a T-Mobile reseller.
    Working from home, and can not connect to the VPN, because the only option to get the one-time connection token is an SMS to my cell number.

  • Well that explains a lot.

  • I just moved from Ting to Tmobile, due to Tmobile's $25 Connect plan. As much as I liked Ting, for my usage there, I was paying ~$45/mo, whereas I pay $25/mo PERIOD on the Tmobile Connect plan. Tried checking my voicemail.. Dead.. Tried calling my house phone - Dead.. Hey Tmobile.. FIX YOUR STUFF!!!!!

    • >"Hey Tmobile.. FIX YOUR STUFF!!!!!"

      In fairness, I switched from Sprint to T-Mobile many years ago because Sprint's network was a continuous disaster of lost calls, repeated or lost text messages, and never-ending data issues. I have never had a single problem with T-Mobile's service since the switch, nor heard about any issues until this incident. So I wouldn't be too quick to think this is typical (because it isn't).

      Like others, I think this might be some botched thing with switching part of Sprint's

      • Nope that would be incorrect. Like I said I'm on the Sprint CDMA side and we are not having a issue the tower integration has nothing to do with the technology or what DC it gets shunted to (CDMA vs GSM).

        You do understand that 90% of all cell traffic is offloaded at the tower to the fiber networks right? It's mostly just back haul work so tower integration was blindingly simple compared to moving customers over to GSM handsets will be.

    • There working on it the e-mails I'm seeing is *full stop - work on this* type of thing. Not my side of the house or I wouldn't be here typing away.

      Nothing is ever fast enough for customers (me included) but that's a shit ton of switch/route i&e paths to check.

  • Its not just T-Mobile, almost all carriers (Score:4, Informative)

    by hAckz0r ( 989977 ) on Monday June 15, 2020 @05:38PM (#60187030)

    According to downdetector.com most all carriers had a sudden spike of outage starting around 2:40 or so. Something is up. Sun Spots?
    Or, should I ask, who is it this time? North Korea? Russia? Iran? China?

    https://downdetector.com/ [downdetector.com]

    • Re: (Score:1)

      by rlwinm ( 6158720 )
      I noticed the same thing with Verizon to Verizon calls failing.
    • Comment removed based on user account deletion

      • You might be onto something there: if you look at the a href="https://downdetector.com/status/t-mobile/map/">heatmap of the outage, they're all basically centered on major cities which had significant BLM/ANTIFA riots, and relatively redder where the riots were bigger and more violent / damaging.

        What with ANTIFA being declared a terrorist orginazation, maybe the NSA accidentally bugged everyone, all at once, whilst tracking down those who dumb enoug to bring their personal surveillance devices to their r

    • Those are probably just people calling T-mobile because T-mobile has 90 000+ and Verizon only has <9000 and AT&T <4000.

  • My just be simple correlation with people trying to communicate between other networks and T-Mobile, but it the trends seem to be in near lock-step for pretty much all of the big cell carriers (though t-mobile is the only one with an initial enormous spike) https://downdetector.com/ [downdetector.com]
    • My = might. Worst part is that I even re-read the comment multiple times before posting it. There's also a random extra 'it' in there.
  • I just received a text from my wife at 7:30, but she sent it at 5:30.
  • Call went through to AT&T from T-Mobile (Google Fi on T-Mobile). Call went through fine. ~6 PM Mountain Daylight Time.
    • Same here. In Colorado Springs, called wife using T-Mobile on Google Fi to wife's AT&T phone at 6:03 PM MDT, and call went through.
  • I was locked out of my accounts because I could not receive texts for a few hours to get the code for 2 factor authentication. That was very annoying as I had deadlines to meet.

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