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Software Businesses The Almighty Buck

Robinhood Changes Trading App After 20-Year-Old's Suicide (cnbc.com) 175

CNBC reports on the odd circumstances around the suicide of 20-year-old college student options trader Alex Kearns: It was less than 24 hours after Alex had checked his account at the wildly popular trading app, Robinhood. In his note, he said he thought he had quickly racked up a negative $730,165 cash balance. But Alex may have misunderstood the Robinhood financial statement, according to a relative. "He thought he was exposed, he thought that ending his life would protect his family from the exposure," Bill Brewster, a cousin by marriage and an analyst at Sullimar Capital, told CNBC in a phone interview...

In the note to his family seen by CNBC, Alex accused Robinhood of allowing him to pile on too much risk. He claimed the puts he bought, and the shares sold "should have cancelled out" but in hindsight, he said he had "no clue" what he was doing. "How was a 20 year old with no income able to get assigned almost a million dollars worth of leverage?" the note reads. "There was no intention to be assigned this much and take this much risk, and I only thought that I was risking the money that I actually owned."

Friday Robinhood announced it was making a $250,000 donation to the American Foundation for Suicide Prevention, expanding its educational content about options trading, and rolling out changes to its in-app messages about multi-leg options spreads. And of course, they also announced that they're "working on changes to our user interface, including the way buying power is displayed.

"These changes will take a bit of time to roll out, but our teams are hard at work."
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Robinhood Changes Trading App After 20-Year-Old's Suicide

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  • talk to someone (Score:5, Informative)

    by Anonymouse Cowtard ( 6211666 ) on Saturday June 20, 2020 @09:41PM (#60207382) Homepage
    There'salways a chance to turn things around, someone else who has been in a similar situation or someone to talk to. Don't deny yourself that chance.
    • how much to post that at each railroad crossing ?

      • People who commit suicide like that don't really do it at a rail crossing. Too many people who could talk them out of it, men who are going for suicide look for the path where nobody can see them to talk them out of it with an almost certain outcome. They do it behind a building where rail crosses nearby so nobody can see them to talk them out of it, under and overpass or underpass train crossing where the chance of escape is low. But if you're curious, as to how much a sign like that costs? Here in Canada, orgs like the Rotary/Lions Club/Royal Legion/Navy Club/etc post the signs with a toll free number on private property near the crossing with the businesses blessing. They cost $85-200 and are good for 10-20 years.

        Something to keep in mind as well, methods of suicide are fundamentally different between men and women. Men simply look for the best way that nobody can save them, and it will end their lives. Guns, suicide by vehicle, off a building, into freeway traffic off a bridge, asphyxiation by chemical, etc. Women almost always go for methods where there is no body disfigurement, and there's a chance they could be saved. OD OTC pills, prescription narcotics, alcohol, wrist cutting(not down the tracks), etc.

    • Re: (Score:2, Interesting)

      Yes, talking to someone would have helped.

      Specifically, talking to someone who can explain what an "option" is.

      The negative balance showed that his options were deep underwater. But an option is a right, not an obligation, to transact. His options were worthless, but he owned nothing.

      Intentional suicides are disqualified from the Darwin Award. Otherwise, this guy would be a strong candidate.

      • Intentional suicides are disqualified from the Darwin Award. Otherwise, this guy would be a strong candidate.

        The the third paragraph of your post is very informative, but this last part is just bad taste and totally unnecessary. Someone is dead in an act of what they perceived as desperation. The lack of empathy is disturbing.

      • by msauve ( 701917 )
        "The negative balance showed that his options were deep underwater."

        No, it means the options were exercised and assigned. Sounds like he was selling puts, so he would have had a nearly offsetting amount of stock which when sold would have resulted in a much smaller net loss.
      • ok, I know what options are, but from the screenshot, I was unable to figure out what was going on in his account [cnbc.com]. It says his cash was -$700k. Not a lot of respect for that UI designer.
    • Indeed. You can talk to me. I won't even tell you not to do it. Just - talk to me BEFORE you do it, because you can't talk after you do it. Let's just have a conversation, then you can do whatever you think you need to do. I have something to tell you first, though.

    • Re:talk to someone (Score:5, Insightful)

      by Carrier Lifetime ( 6166666 ) on Saturday June 20, 2020 @11:28PM (#60207612)
      As stupid as it sounds, talking to people about your problems helps, in multiple ways. First, it forces you to articulate the problem and think about it a bit more calmly. Second, there is a chance that you are misunderstanding something. Third - if you really are deep in the sewer, you may find some help with your situation.
    • Re:talk to someone (Score:5, Insightful)

      by Aighearach ( 97333 ) on Saturday June 20, 2020 @11:37PM (#60207642)

      Like, duh, this person was 20 years old and didn't even know about personal debts, if they attach to your family if you can't pay, what bankruptcy is, how long a debt you can't pay follows you, etc., etc.

      Talking to somebody would help. Even a homeless guy on the corner could have explained at least 2 parts of that, and you only really need 1 to see a path to the future.

      • by Rei ( 128717 )

        Yeah.. a 20-year-old has ample time to get their life back on track. It's a different story if it's a 60-year-old.

    • Re:talk to someone (Score:5, Insightful)

      by sound+vision ( 884283 ) on Sunday June 21, 2020 @12:18AM (#60207726) Journal

      I would have talked to a lawyer, or some kind of financial advisor - even if I was going to kill myself, to understand why I was killing myself.

      My guess is that he had other serious issues, likely other undiagnosed disorder(s), and quite possibly never talked to anyone about any of it. The family wouldn't know, or maybe didn't want to know. It'll be easier for them to blame the stock trading (or gambling, drugs, or women, for other common scenarios) than say they weren't really that close to him.

      • by Cylix ( 55374 )

        Kids are stupid.

        Although I was quite aware of bankruptcy at that age and the concept of collateral it may not be true for every person.

        It may also be that he never encountered failure in his life and something as innocuous as an app could ruin his life was too much to fathom.

        He clearly didnt understand what he was trading and I would expect a lot of concepts were unavailable to him.

        • by DaHat ( 247651 )

          Kids are stupid.

          No, people are stupid.

          We all have gaps as to are awareness of things, or our ability (or willingness) to find comprehensible information, etc.

          One of my grandfathers drilled into all of his kids & grandkids (that he could during his lifetime) the importance of saving, and at some point moving to a bit of investing. He was a man who lamented once to his banker when he sold a house on a Friday, that he wouldn't be able to deposit the proceeds until Monday. and so loose out on the interest o

          • by Dunbal ( 464142 ) *
            When I met my wife she was earning 6 figures but had a bunch of loans. She had very nice clothes, purses and shoes however. Now she has no loans, two houses fully paid for - one of which she is renting out. And a bunch of savings in the bank. I'm trying to talk her into looking at some commercial property to rent out next. As things are she will still suffer a little in retirement - but not as much as before when she had nothing saved and no other source of income. Theoretically now she could eke out a meag
        • Kids are stupid.

          Yes they are, and this practically never leads to suicide. As the GP said he almost certainly had other things going on in his life.

      • My guess is that he had other serious issues, likely other undiagnosed disorder(s), and quite possibly never talked to anyone about any of it. The family wouldn't know, or maybe didn't want to know. It'll be easier for them to blame the stock trading (or gambling, drugs, or women, for other common scenarios) than say they weren't really that close to him.

        In fact, it's quite possible he had other issues and had already planned to kill himself, but he didn't want his parents to feel guilty that they had done something wrong or he didn't want people guessing what those other serious issues might be. So he might have deliberately taken a risky position on Robinhood and when things went bad, he had an "excuse" to kill himself. I'm only speculating here, but it's a possibility.

      • by Dunbal ( 464142 ) *

        Or maybe just understand what you are doing before clicking all the shiny buttons. You can't lose more than you invested nowadays. That's what SEC rules are all about. Your investment account is wiped out when margin is called, and the broker liquidates the position. When volatility picks up, brokers even make damned sure to reduce your margin long before there's a danger of a call.

        Good of them to want to make their software easier for the layman to understand, but you still can't fix stupid.

    • Also, it's important to talk to people and educate them as to why they shouldn't be involved in margin trading without some other form of income that can cover losses.

      Just because apps like Robinhood exist doesn't mean you have to take risks like that. Just look at what's happening with Hertz. Completely irrational.

      • That is, talk to them BEFORE they get into trouble, if you notice something going on like that. If you're waiting until they go suicidal, it probably means you've ignored a lot of signs that things could go downhill very soon.

    • Re: talk to someone (Score:5, Interesting)

      by BAReFO0t ( 6240524 ) on Sunday June 21, 2020 @04:28AM (#60208024)

      No there freakin isn't "always".
      Mostly, yes. But this kind of talk comes from people who never had real problems, and the worst they can imagine is so tame, it's what some people out there call a good day!

      I was one of those people.
      I know death is not the worst that can happen to you. *By far*. And even now I think it would have been the better choice for me.
      And no, life is not infinitely valuable. There is a limit to it. You need to be *rational*! Stop switching off your brain.

      In some cases, death really is the right choice! As it really cannot ever be fixed.(Although definitely not this one. This one was a kid that also never saw anything really bad, so he was overwhelmed, and then we did not have the social safety net and society that is there for each other, which is the actual cause of his death.)

      But regarding cases that can't be fixed: Even if life may turn around, the pain and trauma will *never* go away. You only get used to it. It's still added in. So even if life is great, in sum total, it will still be brutal unbearable torture each day. (Case in point: Neurotransmitters ruined by Heroin.)
      And it will even ruin good opportunities in the future. As your own personality, molded by that constant triggering, will make one fuck it up.

      You know why we keep saying there is a chance? Why we keep blaming the suicider?
      Because WE failed! And it is mighty convenient to blame it on the dead victim.
      WE. OUR society fucked this one up.

      Yes he should not have died.
      But given the hearthess asshole society of dog eat dog sociopaths we built, leaders we chose, anti-sociam philosophies we chose ... maybe we should have instead. :P

  • by burtosis ( 1124179 ) on Saturday June 20, 2020 @09:45PM (#60207396)
    One million dollars was leveraged from only $4000 by using the now infamous infinite leverage “glitch” [bloomberg.com]. RobinHood is “free” and you get what you pay for, a buggy platform with limited information and support that has gone down during critical trading hours and cost users lots of money.
    • maybe you should you rich trade 5% fees.

      • For 2% you can get a personal investment broker to fellate your trades. If your paying 5% I’m pretty certain your not getting your moneys worth.
      • maybe you should you rich trade 5% fees.

        Not sure what this grammatically incorrect statement means. But ALL of the major brokerages have moved to commission free trades over the past year.

    • by fermion ( 181285 )
      It does seem he showed some sophistication in circumventing rules to prevent this sort of thing. It should not be possible, following guidelines, to rack up this kind of debt, even on paper. OTOH, it seems kind of flaky for Robinhood to blame it on a misunderstanding of the statement. Around here we seem to have so misplaced sympathy for the rebel who does mostly illegal things, test the boundaries, purposefully removes the safety features and then has to pay the consequences. Perhaps it was because when
  • by gweihir ( 88907 ) on Saturday June 20, 2020 @09:49PM (#60207410)

    The problem happens when somebody that does not really know what they are doing starts to gamble. And then, when things look like they have lost big time (the normal and expected outcome), they use those defective "problem solving" skills on their new situation.

    This cannot really be prevented, unless you want to outlaw gambling in any form, including any kind of "trading", or you want to put some kind of "insight"-gate before it and disallow people that do not know what they are doing in. That will not fly in the current greed-driven trading economy at all though, because "wins" have to come from somewhere and that is the big-ego-small-skill traders, most of which are small-time private ones, for obvious reasons.

    • I'm 100% against trading platforms providing margin and leverage to retail investors. There is absolutely no reason anyone would require it, and there should be proper vetting and collateral provided if you want marging as an actual day trader.
      • by ShanghaiBill ( 739463 ) on Saturday June 20, 2020 @10:14PM (#60207482)

        I'm 100% against trading platforms providing margin and leverage to retail investors.

        He was not trading on margin.

        He thought he was, but he wasn't.

      • I would disagree vehemently, despite having gone broke twice due to excess leverage and margin. Going broke taught me a lot, almost as much as feeling “rich” one day and “broke” the next. The second time I had a steady income, the first I had “retired” at 28.

        While I generally try to de-risk as I get older, I find that margin (as well as uncovered puts... how I went broke the second time) is still useful. I’ve been fortunate with the stock market, and it has let me

    • at least you have chapter 11 and 7 unlike student loans

    • Our bank actually put in something like an "insight-gate" when you open a trading account online: you answer a few questions about your experience, and according to your answers some securities will be hidden (though they can later be enabled by the user in settings).

      But it seems like part of the problem is leverage. It's not simply like Tony Soprano at a poker game: "$10k to sit down, but I'll give you a $90k marker on top". Leverage and downside risk of certain securities are often poorly understood.
  • To William Tell. You know, the apple thing?
  • If you treat the stock market like a casino you deserve to lose everything you have. You are the problem.
    • Re:Sorry (Score:4, Insightful)

      by Joe_Dragon ( 2206452 ) on Saturday June 20, 2020 @10:13PM (#60207474)

      what casino gives someone with no real income an $750K marker?

      • The same casino that gives out loans to people who couldn't possibly pay them off.
      • by Dunbal ( 464142 ) *
        What kind of punter accepts a $750k marker and thinks there are no consequences at all? If your thought processes freeze at "wow I'm going to be rich!" and go no further well then you get what you deserve. I'm sure if he had made money he would have had no problem or conscience at all about keeping the profits. No one forced him to take the risk he took.
    • by Fly Swatter ( 30498 ) on Saturday June 20, 2020 @10:31PM (#60207518) Homepage
      No, brokers that make trading look like a game are the problem. Wall street is also the problem in that they generally took investments and turned them into a gambling establishment.

      Want a true investment market? Make all owners of stock hold their damn 'investment' for 30 days before being allowed to sell it. Options are stupid. So is selling something you don't have (shorts). What we have now is not an investment market, it is a gambling establishment. Things like robinhood are finally shining a light on the warts of the game.
      • Derivative trading has its purposes. Options, for example, are all about hedging if you aren't the "gambler" type:

        https://www.investopedia.com/o... [investopedia.com]

        • by Lehk228 ( 705449 )
          derivatives and futures should require you to show skin in the game. (aka an insurable interest) and it should be in proportion to your risk. that way foundries and manufacturers can protect themselves from the price of steel, or a bakery can protect against the price of flour and sugar going up, a construction company can do the same for concrete.
          • by Dunbal ( 464142 ) *
            You always need to understand what you are trading in though. Like with futures, there is always the possibility (as in the recent dip in crude prices) that you can be forced to take delivery... So where do you plan on putting those 100k barrels of crude?
          • That would help some, but at least in the case of stock derivatives, they can still be mis-used even by those who have "skin in the game".

            Eventually people will find ways to misuse advanced trading instruments as a form of speculation.

  • What about Fidelity? (Score:5, Informative)

    by TechyImmigrant ( 175943 ) on Saturday June 20, 2020 @10:12PM (#60207468) Homepage Journal

    Fidelity's interface is seriously messed up in a similar way.

    Say a stock is $100. The it tanks the next day to $1 and you buy 1000 of them hoping to catch a bounce. Then look at the profit/loss column in the trade and it says you have lost $99,000, by calculating the difference in price between yesterday and today, instead of your buy price and the current price.

    It's been like that for years and they have never fixed it.

    • in the portfolio listing it uses the price paid for the calculation, though. I'm not sure it even makes sense to attach a profit/loss column to a buy.

    • by EzInKy ( 115248 )

      I find Fidelity's interface quite easy to understand. It shows last price, today's gain/loss, total gain/loss, current value, quantity, cost basis, and 52 week high/lows displayed on a single line for each position held. Clicking on a position reveals up to date quote including bid/ask and volume. Another tab shows purchase history.

      • As do I. I've used it for a long time. However that one gain/loss column has been wrong on the day of trade for many years.

  • Bankruptcy education (Score:4, Interesting)

    by reanjr ( 588767 ) on Saturday June 20, 2020 @10:15PM (#60207486) Homepage

    I am fine admitting that the RH interface can be a bit confusing.

    But bankruptcy is not. Why don't people understand bankruptcy better? Even if he had lost $750k, it's dischargeable debt.

    Bankruptcy rules should be part of high school economics education. When you learn about Bretton Woods, you should also learn how the system is setup for inevitable defaults, and that this issue is mitigated with bankruptcy protection.

    • Yeah. I agree. Bankruptcy rules should be taught in schools.
    • by Dunbal ( 464142 ) *

      Even if he had lost $750k,

      Which is not possible. No broker would allow this, since they would be left holding the debt. You would owe the broker - but the broker would owe the market. Not gonna happen. That's why margin calls exist, and they're all automated nowadays. You can't lose more than you put in originally.

      • Which is not possible. No broker would allow this, since they would be left holding the debt. You would owe the broker - but the broker would owe the market. Not gonna happen. That's why margin calls exist, and they're all automated nowadays. You can't lose more than you put in originally.

        You can absolutely lose more than you put in if you engage in trading that relies on margin -- short selling, naked options strategies, and futures trading -- and brokers can be left holding the bag. Every now and then a futures trading firm implodes [reuters.com] and the clearing firm goes after them to recover what they can since they are on the hook for customer losses [nasdaq.com]. By law, every U.S. futures retail customer must be furnished with a risk disclosure statement [cornell.edu] that clearly states in the first paragraph that you can

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  • He didn't understand how Robinhood works. That's really sad. So far I have lost $11 on robinhood and I'.m ok. What the hell was he doing gambling 750K and not knowing how things work.

  • by robbak ( 775424 ) on Sunday June 21, 2020 @12:07AM (#60207700) Homepage

    for a service whose actual results will be taking money from lots of small and gullible traders who can't afford the losses, and giving it to experienced, well financed trading companies who don't need an more money.

  • I think this Forbes article [forbes.com] gives a good explanation of how his account could display that balance.

    Aside from trading options without fully understanding them and being an emotionally fragile just out of teen years, the other real problem here is holding that position through expiration. Any stock can gap down over the weekend, although in the Forbes example they use AMZN so it's not likely to crush you quite so badly. Still though, without having rolled his position over, he was exposed to the full downs

  • or... (Score:5, Interesting)

    by Tom ( 822 ) on Sunday June 21, 2020 @01:23AM (#60207826) Homepage Journal

    Or maybe we'll finally agree as a society that the whole stock exchange thing has become a casino much more than a market place. A casino with hidden, complex odds heavily balanced against the casual gamer and towards the regulars and big spenders.

    Ever since the financial crisis, it should've been clear that something needs to be done about it. Many good ideas have come forward, none have been implemented.

    Disclaimer: Risk is my job. Maybe 1% of the professionals I deal with on a daily basis have a real, deep and complete understanding of complex risk. I could write a book about it. Wait, I have.

    The stock exchange with all its options, multi-leg leverage, packaged financial "products" and all the other bullshit is one big game of hiding risks so you can sell shit to people who don't know what you've hidden. Used car dealers are orders of magnitude more trustworthy than brokers.

    That shit needs to be ended, or within our lifetimes we will have another meltdown that will again hurt the actual economy and real people.

    • by Equuleus42 ( 723 )

      Agreed. The Atlantic recently ran a story about collateralized loan obligations (CLOs) that you may find interesting:
      https://www.theatlantic.com/ma... [theatlantic.com]

      P.S. Glad to see another 3-digit UID person still around on here. The few of us remaining should have a graybeard meetup sometime. :^)

      • by Tom ( 822 )

        Agreed. The Atlantic recently ran a story about collateralized loan obligations (CLOs) that you may find interesting:

        Long article, I could only skim it so far, but I agree with everything I read. There will be another banking crisis and soon, and it will bring us the changes necessary to the economic system - the changes that politicians should have brought calmly, systematically and slowly to less the shock, now those changes will happens rapidly and catastrophically (in the mathematical sense).

        An entire generation will find its future fucked up because some assholes who knew what was coming needed to fill their pockets

    • by Corbets ( 169101 )

      Damn. 3 digit UID. I considered modding you up for that alone, but as you’re already at 5... ;)

      Good post though.

  • by BAReFO0t ( 6240524 ) on Sunday June 21, 2020 @04:09AM (#60207998)

    This is the core problem right there.

    When you travel, you start noticing how grown-up "children" in other parts of the world are. I met eleven year olds who knew everything about the politics of their country and talked to you like a grown man.
    And I don't mean in a "lost childhood" way. I mean in a "proud to be that respected and accepted among elders" way. Like one kid in rural Turkey. He clearly had a very healthy self-cofidence. No way you could have triggered or insulted him to result in a trembling mess. You could have let him manage a bank or be mayor or a town right there.
    Same with an eight year old girl in Nigeria. She was fixing laptops. Herself. Because she once needed hers to work, did it herself, and then had others asking her. She basically had a business, but without it feeling like a job. As she was the boss that said if she wanted to do it. With a four year old cousin assisting her, as if it was the most normal thing in the world.

    And what have /we/ got, here in the west?
    People called "children" until they are 21. Saying they should not have given any responsibility at 20! And still playing childrens' games at 31. (Not that they aren't fun; I get it; ... But those who can, *do*. Those who *can't*, play [until they can]. ... You're 31! There is a real world out there to explore and win at!)

    Very frankly, I think we all fail at educating our kids. No they should not have to work a job at 8 or be married at 12. But they should be *allowed* to acquire being treated like an adult as early as possible! Rites of passage and all. They should have the opportunities to *pride* themselves in managing hundreds of thousands of dollars in a responsible manner at an early age! And with early I mean around puberty! Not at freakin 20, we losers of epic proportions!

    • That was a very insightful post, especially on a site that used to be for makers and explorers, but now is increasingly populated by “gamers” and other people who think consuming certain kinds of ready-made entertainment makes them “geeks”.

      As you point out, we should balance things so that kids don't have to start full-time work too early. Education should involve a mix of practice and theory. Young people should be allowed to try things in practice early, for at least the followi

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  • If he had made it to 21, would he also complain about casinos?
  • That would have been a shitty situation. $700,000 debt at 20 is awful.

    However, it is absolutely no rational reason for suicide. You don't protect your relatives, they don't have to pay your debt. You will have to declare yourself bankrupt, and then live goes on. Maybe a little less comfortable then it could have done, but it goes on.

    So we were told he didn't actually understand the situation he was in correctly, but he definitely didn't understand the consequences. $700,000 debt is no good reason to k
    • by PPH ( 736903 )

      $700,000 debt at 20 is awful.

      In the USA, that's the first step on the way to the presidency.

  • That you are a 'sophisticated' investor. Obviously, this guy was not, so he must have lied in the form that he was required to fill out. I blame social media and all the show-offs on it that show all their bling and chicks and whatnot. That makes the rest envious of that life and they start looking for shortcuts to the good life. If anyone is responsible here it is social media and the culture it has thrusted upon young people.
  • So some dude finds a way to leverage $4k to $800k, then promptly loses it and he complains it's the platform's fault?

    I can just see this in Vegas "Excuse me dealer, you caused me to lose all my money, you need to give it back cause it's your fault!"

    Also, the seemingly incorrect profit/loss returned by some trading apps corrects itself after a day. You should know exactly how much your trades are and what the profit is. Just look at the total balance, this is always correct.

  • Your friendly reminder that all these "trading apps" are actually mostly-unregulated bucket shops that stack the odds against you (see entry for "bucket shop" in wikipedia). In most of these apps, 75% of users lose money (here in the UK they are even forced to print that in the advertisement). If you want to invest, realise it's not going to be using an app where you swipe up or down, but with a legitimate account with a legitimate stocks broker, or simply invest in a low-cost index fund.
  • As a RobinHood user myself who is definitely not well versed in stock trading? I found it an excellent tool for making it easy to dabble in buying a few of the tech stocks I always wanted, and easily automating processes to sell if they reached certain prices. That, and ability to buy fractional shares are the main things I wanted from it. The fact it lets you invest in crypto isn't bad either, though I haven't done that yet.

    Oddly though (at least to me)? The fractional share purchasing isn't even somethi

  • Everybody from developers to users needs to wake up to some of the hazards of the world Steve Jobs created when he lunched his iShinyObject world with its "apps"

    Developers, too many of whom are sadly less serious than they ought to be about how actual users use their apps, need to become fare more awake to the implications of their work and how real people in the real world with real stresses and real distractions will be using them and the fact that what seems just a float or an int or a double to them mig

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