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Scores of Internet Services Including Google, Instagram, AWS, Twitter, Spotify, Discord, Shopify, TikTok Are Facing Outage, Users Say 65

Google, Instagram, AWS, Twitter, Spotify, Discord, Etsy, Shopify, TikTok and dozens of other services are facing outages, according to several users report on DownDetector. It's unclear at this time what has caused the issue and how widespread it is.
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Scores of Internet Services Including Google, Instagram, AWS, Twitter, Spotify, Discord, Shopify, TikTok Are Facing Outage, User

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  • Is this (Score:1, Insightful)

    by Anonymous Coward

    The cloud they keep talking about?

  • by UnknowingFool ( 672806 ) on Tuesday November 16, 2021 @02:17PM (#61993729)
    Got a new cappuccino machine after my drip coffee maker bit the dust. *Plugs server back in*
    • Dam! all the VM's are encrypted "looks for that old note book"
    • Got a new cappuccino machine after my drip coffee maker bit the dust. *Plugs server back in*

      Plus 4 Insightful? WTF? I'd mod it 'Funny' all the way to 5 if I could, but "Insightful"?

      I've noticed that on Slashdot a LOT recently - both my own comments and those of others being modded up in entirely inappropriate ways. I'm starting to think that either they've got some shitty algorithm doing the moderating, or the editors are doing it themselves without really reading the comments. That would explain why I haven't had mod points in ages even though I'm posting more as well as meta-modding and drinking

      • by Pascoea ( 968200 )
        Been wondering the same myself. I haven't had mod points in weeks (months?), despite having excellent karma and several +3, +4, +5 comments. ::shrugs:: How are you meta-modding? I thought that was reserved for the 5digit UID crowd. Or am I just that ignorant of how this site works?
        • Metamod [slashdot.org]
          • by Pascoea ( 968200 )

            I thought that was reserved for the 5digit UID crowd. Or am I just that ignorant of how this site works?

            I guess it was the latter. Much appreciated.

          • by caseih ( 160668 )

            Dumb question, but how does it work now? I see a bunch of comments and their ratings and then I have a + and a -. Do I click + if I agree with the moderation and - if I disagree, or do I click + to indicate I would have modded it up, and - that I would have also modded it down?

            • by Pascoea ( 968200 )
              Appears to the the latter. Tried it out on one I didn't agree with, looks like you click the "+", then it gives you the "positive" mods to choose from. It doesn't appear to have changed anything on the rating of the comment though, so who the heck knows. In true nerd fashion, you wouldn't expect the person to who coded the thing to include any documentation, would you?
        • I've got a 6 or 7 digit UID as I didn't sign up for years after lurking for those years.

          But I often get a string of 15 mod points for a week, then nothing, then 5 mod points, then another string of 15 mod points.

          shrugs - I dunno! :(

          I admit to having zero idea why someone mentioning coffee got modded up, though, seriously, wtf?

          Maybe it's sarcasm, or perceived to be such?

          Or I'm too old and am missing the point by a wide margin?

          Educate me, whoever modded that comment up, but please be kind :)

          • by Pascoea ( 968200 )
            I mean it's funny, the whole "unplugging the server to plug in the new cappuccino machine" bit, but like OP I don't understand the "Insightful" mod. I can only assume that someone modded insightful, and the crowd followed along. According to the metamod guidelines, the general gist is "+1 is +1, who cares if it's funny or insightful.", so there is that.
      • Sorry, I was bored, those points regen every day, and if you don't keep the accounts active, they start wanting cookies.

      • There is no karma boost if you get a +5 funny - but a +4 insightful gets you karma. So if you find the joke amusing - mod funny. You find it hilarious - mode insightful and really reward.
  • by McGruber ( 1417641 ) on Tuesday November 16, 2021 @02:18PM (#61993737)
    so nothing of value was lost!
  • Not a problem here :-)

  • A lot of big players are on one single cloud. A single point of failure and all the eggs are in one basket!
    • by Vince Ferg ( 972173 ) on Tuesday November 16, 2021 @02:46PM (#61993809)
      This is 1 big reason we keep telling management about along with about 3 other big reasons why putting the entire company in the cloud is dumb. Nobody wants to hear this...
      • This is 1 big reason we keep telling management about along with about 3 other big reasons why putting the entire company in the cloud is dumb. Nobody wants to hear this...

        Actually, there has a been a big shift towards hybrid cloud, where they have their own managed resources that are then replicated in the cloud for scale, so a lot of companies are learning this and not going completely down, just getting slower during outages.

        Of course, the good companies were doing that 20 years ago when nobody said "cloud" they just said "colo."

        That's why there are a lot of companies listed... but not all the companies.

        • Why slower during outages, if the local storage is closer and thus faster? When I hear "cloud" I always assume it also means "slow", because that's my experience.

          • Because in a hybrid model, it is the peak traffic, and distant requests, that are being served from the cloud. When the cloud goes down, all your load is being served off your base load infrastructure. For most types of services, it will keep working but be slower.

            because that's my experience

            You'd don't have enough domain knowledge to weigh your experience.

      • Nobody wants to hear this...

        They don't, because they have legal agreements with the cloud providers, where those guarantee the uptime with multitude of nines (99.9...9%).

        That those guarantees are worthless — or, maybe, worth a little bit of money, when they are broken — does not enter the minds...

        In this treatment of human laws and agreements on par with the laws of Nature, the thinking is similar to declaring an area "gun free" — and sincerely expecting criminals to obey the declaration.

        • by gtall ( 79522 )

          See
                  https://en.wikipedia.org/wiki/... [wikipedia.org]

          Notice anything striking about the U.S.?

        • The legal agreements need to be contracts that include level of service, along with penalties for not meeting the level of service. This is standard contract fare.

          • by mi ( 197448 )

            First of all, cloud-users are quite dependent on the cloud-providers — even if the agreements had severe penalties, collecting them will require seriously adversarial legal action, which will, likely, necessitate moving to another provider.

            And second, the "standard contract fare" tends to contain exceptions for criminal acts — such as a DDoS attack — which really injures both the cloud-provider and the users.

            Oh, then there is a third, which is the understanding of the options offered by th

            • That's what the contract is for. You don't need to go to court, you just demand your payment for failing to meet the contract. You only go to court when they refuse to honor the agreement, and you'll likely win in that case. Failing to pay up also causes other customers to take notice and can easily diminish profits. Instead what I see are a lot of companies hearing that they can lay off 3/4s of their IT staff and sell off most of their equipment if they just sign on the Microsoft/Amazon/Google dotted l

              • by mi ( 197448 )

                That's what the contract is for.

                Well, it didn't work for Parler [theverge.com] — but, maybe, it will work for you...

                You only go to court when they refuse to honor the agreement

                If the penalty is substantial enough to really compensate you for the outage-triggered losses, you will need to go to court... And then you'll be putting your business' fate in the hands of the lawyers — the option both uncertain and expensive (even if you win).

                Better, in my opinion, to trust your own engineers ahead of time — and

                • by micheas ( 231635 )

                  That's what the contract is for.

                  Well, it didn't work for Parler [theverge.com] — but, maybe, it will work for you...

                  You only go to court when they refuse to honor the agreement

                  If the penalty is substantial enough to really compensate you for the outage-triggered losses, you will need to go to court... And then you'll be putting your business' fate in the hands of the lawyers — the option both uncertain and expensive (even if you win).

                  Better, in my opinion, to trust your own engineers ahead of time — and design things with enough redundancy for your business to survive (even if at reduced capacity) if (when!) the outage happens.

                  For companies that have six and seven-figure monthly hosting costs, it can easily be worth the lost revenue for being down for a few hours to save millions of dollars by not having redundant hosting across cloud providers.

                  At the end of the day reliability is a business decision. Each additional nine of reliability brings exponentially greater costs. At some point, the extra cost isn't worth it.

                  • by mi ( 197448 )

                    At the end of the day reliability is a business decision

                    Not entirely — good engineering decisions can substantially improve survivability "on the budget", while poor decisions — especially, when the provider's promises are taken at face value — can lead to prolonged downtime despite the high expense.

                    Each additional nine of reliability brings exponentially greater costs. At some point, the extra cost isn't worth it.

                    This is quite true. The point of this thread, however, is that managers don'

    • Evan all the communications companies. [downdetector.com] *wink* *wink*

    • by rnturn ( 11092 ) on Tuesday November 16, 2021 @03:04PM (#61993857)

      Lord... this is an old blog post but it is always something that I recall whenever I head about

      the vulnerabilities of "The Cloud" [consortiuminfo.org]. (Scroll down to the "9/11/21" section.)

    • by gweihir ( 88907 )

      A lot of big players are on one single cloud. A single point of failure and all the eggs are in one basket!

      Indeed. The most extreme levels of stupidity can readily be found in big players.

    • by Tablizer ( 95088 )

      The "internet" was supposed to solve that by sending all the eggs on different paths. Call it the Mogulnet if it lost that feature.

    • I'm busy helping to switch all our services to one cloud provider right now.
      Yesterday there was another problem with one of the products, not a show-stopper, but an annoyance none the less. Nothing I can do, just wait for it to be fixed.
      When it is our cloud based email that goes down, guess who is going to get yelled at?
      Yes, I know.
    • A point of failure that has been remarkably reliable and scalable compared to when companies attempted to do this shit themselves.

      If your entirely livelihood depended on getting a dozen eggs to a destination as quickly as possible, you wouldn't make 2 trips. You'd risk it, all in one basket, and that's okay, it's a conscious business decision that the benefits of that one basked outweigh the disadvantages.

      • A point of failure that has been remarkably reliable and scalable compared to when companies attempted to do this shit themselves.

        This has always been the projected trajectory of cloud computing. It starts out great, and sucks people in because LOTS of effort is expended by cloud service providers to present the illusion of availability and stability. In reality, the providers will be facing increasing difficulty in maintaining that availability and stability as the demands on their services approach their available supply.

        Eventually the demand will exceed the supply, and service interruptions will become more common. Then, slowly, pe

        • present the illusion of availability and stability. In reality, the providers will be facing increasing difficulty in maintaining that availability and stability

          [Citation Needed] No I'm serious. Please show me a detailed study comparing the outages of AWS to the outages customers had before moving to AWS. You may not find any, and you know why? Because back then no one cared. You didn't know how often Target's website went down, and you didn't go out of your way to publish it. It wasn't part of their performance report. It wasn't in the media. It's just a single website.

          You have the *illusion* that cloud availability is poor because every time there's an issue it a

    • by thegarbz ( 1787294 ) on Tuesday November 16, 2021 @06:17PM (#61994495)

      Can we just reflect on the fact for a moment that you think Google, AWS, and Instagram all run on "one single cloud"?

      Like do you even know who these companies are or what they do? This was very obviously not a cloud server issue and something far more widespread.

    • But... the internet routes around fail points! :)

  • by tmshort ( 1097127 ) on Tuesday November 16, 2021 @02:36PM (#61993781)

    You mean this?
    https://status.cloud.google.co... [google.com]

  • Google Cloud Networking is currently having a global issue [google.com].

    • by gweihir ( 88907 )

      Ah, the "water vapor" computing facilities. What was the quote? "Cloud computing is when I cannot get work done because some VMs I have never heard off are down....".

  • ... increased rate. That's a lot of large companies.

    besides my unavoidable recognition of an increase in tech fails over the years I came across this that seems offtopic, yet deals with both sides of the same coin. social isolation on one side and mass formation (psychology) on the other. https://www.youtube.com/watch?... [youtube.com]

    Easy on moderation here. Social Media is in fact the default during lockdowns and it's certainly controllable.

    perhaps there is a need for some real discussion on this internet communication

    • by gweihir ( 88907 )

      ... increased rate. That's a lot of large companies.

      That is probably the root-cause. Large companies universally develop significant dysfunctionality. (Morals they get rid of when they are still medium-sized, but that is another discussion.)

  • Well... if you knew what "slash dot" actually meant, you would've been expecting this. I just figured it out :-)
  • Let me know when any that I need go down.
  • Of course, I do not use any of the listed data-harvesting facilities.

  • Forgot it disables all that stuff.

    Won't happen again.

  • AWS is listed in the headline here.

    Was AWS actually down? That's awfully weird given that this was a Google cloud outage.

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