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Google CEO Tells Employees Productivity and Focus Must Improve (cnbc.com) 167

Google is launching a new effort called "Simplicity Sprint" in an effort to improve efficiency and improve employee focus during an uncertain economic environment. From a report: The Alphabet company had its regular all-hands meeting last Wednesday, and the tone was somewhat urgent as employees expressed concern over layoffs and CEO Sundar Pichai asked employees for input, according to attendees and related internal documentation viewed by CNBC. Google's productivity as a company isn't where it needs to be even with the head count it has, Pichai told employees in the meeting. "I wanted to give some additional context following our earnings results, and ask for your help as well," Pichai opened, referring to the company's second-quarter earnings report Tuesday. "It's clear we are facing a challenging macro environment with more uncertainty ahead." He added, "There are real concerns that our productivity as a whole is not where it needs to be for the head count we have." He asked employees to help "create a culture that is more mission-focused, more focused on our products, more customer focused. We should think about how we can minimize distractions and really raise the bar on both product excellence and productivity."
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Google CEO Tells Employees Productivity and Focus Must Improve

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  • Morale (Score:5, Insightful)

    by mrex ( 25183 ) on Monday August 01, 2022 @02:31PM (#62753280)

    What I'm seeing across the industry is a lot of super low morale. In that sort of environment, expecting people to carry water and death march seems unrealistic at best, and a set up to blame workers when it all falls apart at worst. What's even going on, here?

    • Re:Morale (Score:5, Funny)

      by gosso920 ( 6330142 ) on Monday August 01, 2022 @02:40PM (#62753324)
      "The beatings will continue until morale improves." - Google
    • Re: (Score:3, Insightful)

      by Anonymous Coward
      Translation: He is very concerned about his bonus, and would like everyone to put in extra effort to ensure he gets enough bonus money to buy more cars.
      • Re:Morale (Score:5, Insightful)

        by supremebob ( 574732 ) <themejunky AT geocities DOT com> on Monday August 01, 2022 @02:54PM (#62753412) Journal

        It also sounds like they're going to use this as an excuse to cut back on work-from-home hours and get more people back in the office for those infamous catered 12-hour office shifts that Google was infamous for. Fire up the nap pods, boys and girls, because people are going to be coming back in droves and living in the office whether they want to or not!

        Threatening layoffs if "productivity" doesn't improve is probably a good way to do this, as hiring is starting to slow down and they don't have to worry about people jumping ship to a fully work-from-home tech startup as much.

        • those infamous catered 12-hour office shifts that Google was infamous for.

          It's been a long time since people were generally willing to do that at Google. There hasn't been an incentive to.

        • I could not agree more. This is a power grab by those who are slowly becoming irrelevant. The ivory tower means nothing if we are all at home.
        • The vast corporation I work for did something like that a few months ago and about 1/3 of the staff in one division resigned that month.
          Then they panicked and instituted a "flexible working arrangement" which is nothing of the sort, so more people left.
          I told my boss that I would like to work from home Mondays and Fridays and he told me that those rules don't apply to our department. (They totally do, he just doesn't want to have to try to replace me).
          • I told my boss that I would like to work from home Mondays and Fridays

            Well there's your mistake- you should have said "Mondays through Fridays".

            • You might be right.

              Unfortunately I have the sort of job that means I have to be on site. I only have a 15 minute commute, so it's not too bad and my colleagues are pretty good on the whole.

        • You may be confusing Google and Amazon.
    • Re:Morale (Score:5, Insightful)

      by nightflameauto ( 6607976 ) on Monday August 01, 2022 @02:48PM (#62753364)

      The entire economy is down. Tech companies are not only not immune, but probably seeing the worst end of it even if hardware woes in the supply chain aren't directly impacting their bottom line.

      When that happens, CEOs, often completely disconnected from the people in the trenches, will assume that the one main reason is that their underlings aren't working as hard anymore. Or, at the very least, they'll act like this is the case even if they know it isn't. Why? Because they can't do or say anything to change the overall economy, the supply chain, the state of inflation, the worth of the dollar, or any of that other nonsense. But? They can DEFINITELY make their people feel worse. And nothing makes a CEO happier than beating the emotional shit out of people that are already dragging ass because they're tired of being blamed every time the higher ups lose a penny on the dollar of their net worth. A net worth that's likely ten to several hundred times bigger than the people they are scolding.

      See, all perfectly logical.

      • Re:Morale (Score:4, Insightful)

        by DrMrLordX ( 559371 ) on Monday August 01, 2022 @02:55PM (#62753420)

        Google has coddled their employees for years. There's likely the suspicion among the leadership there that some of their employees might not be doing very much each day. Who knows, maybe the CEO is right? When the going gets tough the tough get going, and all that.

      • Re:Morale (Score:5, Informative)

        by DesScorp ( 410532 ) on Monday August 01, 2022 @02:56PM (#62753424) Journal

        The entire economy is down. Tech companies are not only not immune

        Google, as a company, has never really seen hard times. When money gets leaner, that's when leadership cracks down on the un-essentials. Look for Google's famously dorm-like atmosphere become much more conventional as the budget screws are tightened.

      • by gweihir ( 88907 )

        Well, yes. Also a sign of a company in decay. Because giving employees crap like this will make the good ones look elsewhere and then the dross is what is left.

        • by Hodr ( 219920 )

          The "good ones" are already treated like special unicorns, they don't care what policies will apply to the rank and file. A close friend of mine has worked from home as a developer for Google for more than a decade. 100% from home and lives in the high desert several hours from the closest google office.

    • Re: (Score:2, Insightful)

      by Anonymous Coward

      I don't really know where you're seeing this, certainly dev salaries are at an all time high, as are vacancies, even with companies like Facebook and Google cutting back on hiring. Morale in general is good because it's so easy to just pack up and leave if you're not happy. I appreciate there's a whole world other than developers out there, but in general if you have low morale as a developer right now, you're doing it wrong. There's thousands of companies out there begging for you, willing to pay you more

      • What I don't understand is why Google's board is persevering with Pichai, he couldn't manage his way out of a plant pot, and he's delivered no successful new products in his entire time as CEO. His greedy world view that puts profit above even human lives has also ravaged Google's previously largely positive image amongst the general public.

        Most likely this also describes the board of directors (except for Sergey and Larry, who may also be described as "checked out").

    • by gweihir ( 88907 )

      No idea. At the same time many companies are apparently unable to fill IT positions.

      • Maybe because IT work is difficult and stressful and demands long hours. People smart enough to do it are smart enough to do other work that is less stressful and/or less demanding, at equivalent or higher pay.

        If we want more people in IT, we are going to need to treat them better. It's that simple.

    • They know they have a bunch of employees with huge mortgage payments and houses they'll lose money on if they sell in the next couple years. Those people will work like demons to hold it all together.
    • From my limited experience, it looks like there's been so much churn in the knowledge industry that the institutional knowledge of operating effectively at these places in disappearing. The remnants of the corporate structure can't match the efficiency of the old guard. Then they hire new people to replace those lost which exacerbates the problem in some ways.

  • Excuses, excuses (Score:5, Insightful)

    by devslash0 ( 4203435 ) on Monday August 01, 2022 @02:32PM (#62753282)

    Call me crazy, but I think this is just a cunning scheme to use low productivity as an excuse to bring everyone back into the office at a later stage.

    • Re: (Score:3, Insightful)

      by Anonymous Coward
      Google's "inefficiency" is the result of an endless cycle of product churn and duplication -- for example, they have created 10 different message apps during the 7 years that Sundar Pichai has been CEO.

      Launching a new product at Google is the easiest way to get promoted -- instead of maintaining and improving existing products. Pichai's "hands-off" management style means that don't have a long-term plan, with no top-down leadership laying out a path for their products.. So Google ends up prioritizing off
    • Call me crazy, but I think this is just a cunning scheme to use low productivity as an excuse to bring everyone back into the office at a later stage.

      It's probably more than that. No more nappy chairs. I'd bet Google is going to look a lot like most offices going forward. This looks like a shot across the bow to employees: prepare to buckle down at your desks and show real productivity progress, or get shitcanned in a purge as the economy tightens.

      • That won't happen because the managers have no way to measure productivity. They have gut instincts that are kind of right ("a single page of HTML shouldn't take all quarter to right"), but they know their instinct is often wrong.

    • How about stop creating new programming languages and promoting them instead of seeing they make it on their own merit?

      Bring back the "don't be evil" thing and follow it? Can't see one being as motivated when the difference you make is not a positive one..

    • by Austerity Empowers ( 669817 ) on Monday August 01, 2022 @03:36PM (#62753584)

      Probably this, probably also that Google has lost a lot of its luster as an employer since the Alphabetizing. The current direction is not the visionary, awe inspiring head-trip of decades past, they have instead used their license to print money to be jackasses, and employees aren't feeling the motivation to put in the extra hours, be they at work or at home. They are asking themselves if being part of a vast intelligence agency is doing more good than evil, and probably not liking the balance.

      Tech companies live and die by the employees, not the shareholders, and Google is feeling it.

    • That or just fire people.
      Sorry Layoffs,
      Sorry again, Reduction in Force
      Or whatever bullshit cooperate speak is being used today for the same end result.
    • by Hodr ( 219920 )

      To be fair, everyone's excuse for remaining work-from-home is that productivity hasn't been impacted. So wouldn't the logical response from the company be "lookie here, productivity has in fact been impacted"?

  • He asked employees to help "create a culture that is more mission-focused, more focused on our products, more customer focused.

    "Gee, we're supposed to be mission and customer focused? I thought we were making cupcakes for ourselves. Thanks for clarifying, boss! You're a genius!"

    • by Hodr ( 219920 )

      Since before its IPO in 2004 the founders of Google have encouraged the 20% project system. Within Google, this initiative became known as the "20% Project." Employees were encouraged to spend up to twenty-percent of their paid work time pursuing personal projects.

      Sounds to me like they let people spend up to 20% of their time making themselves cupcakes if they wish.

  • customers matter (Score:5, Insightful)

    by awwshit ( 6214476 ) on Monday August 01, 2022 @02:42PM (#62753336)

    > more customer focused

    Hey Sundar, Google has blocked all paths for customers to give feedback or get support of any kind. You've intentionally neutered your relationship with customers. If you want better customer feedback then you are going to need mechanisms for that to happen. So unless you are making some big changes I say that you are full of shit and could care less what your customers think.

    Do you even have customers or just users?

    • by nwaack ( 3482871 ) on Monday August 01, 2022 @02:45PM (#62753348)

      Do you even have customers or just users?

      The "customers" aren't us. It's the companies that buy ads, etc. on their platforms.

      • Re:customers matter (Score:5, Interesting)

        by awwshit ( 6214476 ) on Monday August 01, 2022 @03:38PM (#62753598)

        Google sells services beyond Ads, some people buy them - those people don't get much attention or support. I'm not sure anyone cares what those customers think.

        How do you think Stadia users feel? It shutting down, its not shutting down, Google could and might dump them at any time.

        Google will happily drop your service on the floor and stomp on it while giving you no recourse at all. Super customer friendly, Google obviously cares a lot about 'customers'.

        • by Hadlock ( 143607 ) on Monday August 01, 2022 @07:36PM (#62754356) Homepage Journal

          Google sells services to recoup costs of operating other services to keep people using their platform(s) to sell ads. Google used to be awesome when their employees felt like they had ownership of the products. Most everything that hasn't been an abject failure has been in maintenance mode for years if not decades at this point. They're running out of new products to provide. They had big hits with gmail, google maps, and to some extent google news but it's been a long time since anything interesting came out of their company. The last time I heard someone say "I want to work for google because they're an innovative company" was probably in 2010 when that statement may have still been true.

  • Homer: Are you guys working?
    Workers: Yes, sir, Mr. Simpson.
    Homer: Could you, um, work any harder than this?
  • so they're looking for excuses to fire people with cause. That's all this is. Kind of petty of them, but corporations leave no dollar on the table.
    • *unemployment, not workers comp. Don't know why I wrote "worker's comp".

      FYI, in America unemployment insurance is just that: insurance. You pay an insurance premium and it's based on how many of your employees draw unemployment. So businesses are incentivized to make it difficult to draw unemployment. Often with the help of the government.

      In Florida during the lead up to COVID they'd made it basically impossible to get unemployment payouts until the federal gov't started paying for it. Politicians i
      • In Florida during the lead up to COVID they'd made it basically impossible to get unemployment payouts until the federal gov't started paying for it.

        What made it difficult to get unemployment payments in Florida was that they're using antiquated software to run the Department of Economic Opportunity (and boy, that name doesn't sound Orwellian at all) and the site would literally kick you off while you were trying to claim your weeks. The workaround they came up with for the server being overloaded was a virtual waiting room, where it would sometimes take hours before you'd be allowed to log in. Then, as you might imagine, the server was still prone to

      • A solution to this would of course be to have private unemployment insurance that you carry yourself. If you lose or leave your job, you get to use the insurance based on some agreed upon terms you signed off on. Obviously it would have a max number of payout weeks, etc.

        The employer or the government should not get to block me on this. For instance, if you are in a really toxic work environment, quitting should be perfect acceptable and you can then draw unemployment for X weeks while you find your next job

        • Re: (Score:2, Flamebait)

          A solution to this would of course be to have private unemployment insurance that you carry yourself.

          The solution would be to have government provided healthcare.

          But it's so hard to do that only 31 of the 32 most industrialized nations have managed to make it work.

          • We're talking about unemployment, not healthcare. I can get by much longer without healthcare then I can without an income. It would also be nice if healthcare was removed from both government and employer. It's another insurance I should carry on my own so I don't have to deal with extra parties dictating my life style choices.

  • by ageoffri ( 723674 ) on Monday August 01, 2022 @02:52PM (#62753398)

    The beatings will continue until morale improves.

    Of course I fully expect if Google and many other companies don't already use "Stack and Yank" ratings they are going to soon.

  • Desire - perpetual profit machine. Reality - markets go up and down, especially as they mature and you see other players enter the market with innovations.

    Your company doesn't innovate as fast as they do because you've gotten so big, your projects languish in bureaucratic red tape and your best tech workers don't innovate because of the chains you've put on them. The really good developers got out after they made their $$$ and found something less soul-crushing to do. Dangling the carrot won't work, eithe

    • Why are programmers non-productive? Because their time is wasted in meetings.
      Why are programmers rebellious? Because the management interferes too much.
      Why are the programmers resigning one by one? Because they are burnt out.
      Having worked for poor management, they no longer value their jobs.

      • Thus spake the Master Programmer:

        "Time for you to leave."

  • I was interested to see what a "simplicity sprint" really was, since it wasn't defined in the summary... from the article a few points about that:

    "a new effort called âoeSimplicity Sprint,â which will solicit ideas from its more than 174,000 employees on where to focus and improve efficiency."

    (I have to say polling 174,000 people on ideas for simplicity sounds like the setup for a joke).

    "Questions in the survey include âoeWhat would help you work with greater clarity and efficiency to serve o

    • They hired 174,000 people to run a search engine and an ad server?

      Maybe they actually *do* need to reduce their headcount.

    • I was interested to see what a "simplicity sprint" really was, since it wasn't defined in the summary...

      I just assumed it meant they plan to run the company into the ground and then be bought out by T-Mobile.

  • Concerned about employee productivity being distracted with the threat of layoffs, Google CEO threatens employees with layoffs.
  • by DaveyJJ ( 1198633 ) on Monday August 01, 2022 @04:21PM (#62753782) Homepage
    Since 1980, productivity by the average US worker is up nearly 62% Wages, over, have. only climbed 17% during that same time. So the question is, to the billionaire CEOs who make 300x the average workers wages now (compared to merely 20x back in the 1960s) ... HOW MUCH FUCKING HARDER DO YOU WANT US TO WORK FOR YOU?????? PS. The average US worker would be making more than $160,000/year if our wages had kept pace with CEO wage increases.
  • by argStyopa ( 232550 )

    Go woke....then how does that end again?

  • Hey Sundar (Score:5, Insightful)

    by JustAnotherOldGuy ( 4145623 ) on Monday August 01, 2022 @05:20PM (#62753982) Journal

    Hey Sundar, go FUCK yourself.

    Take your $100M salary and just go fuck off someplace where we don't have to listen to you shitting on the people that make you your money.

  • He asked employees to help "create a culture that is more mission-focused, more focused on our products, more customer focused. They can't do anything if there is bad management or management doesn't allow it. I'm retired now and had worked for several big companies. AS an employee, you don't control or make changes w/o management approving it. Had suggested things that would work better, common sense stuff, that went no where.

Keep up the good work! But please don't ask me to help.

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