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AI Technology

Snapchat Sees Spike in 1-star Reviews as Users Pan 'My AI' Feature (techcrunch.com) 26

The early user reviews for Snapchat's "My AI" feature are in -- and they're not good. From a report: Launched last week to global users after initially being a subscriber-only addition, Snapchat's new AI chatbot powered by OpenAI's GPT technology is now pinned to the top of the app's Chat tab where users can ask it questions and get instant responses. But following the chatbot's rollout to Snapchat's wider community, Snapchat's app has seen a spike in negative reviews amid a growing number of complaints shared on social media.

Over the past week, Snapchat's average U.S. App Store review was 1.67, with 75% of reviews being 1-star, according to data from app intelligence firm Sensor Tower. For comparison, across Q1 2023, the Snapchat average U.S. App Store review was 3.05 with only 35% of reviews being 1-star. The number of daily reviews has also increased by 5 times over the last week, the firm noted.

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Snapchat Sees Spike in 1-star Reviews as Users Pan 'My AI' Feature

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  • by Opportunist ( 166417 ) on Monday April 24, 2023 @12:44PM (#63473210)

    It's like when Windows rolls out a new feature. Most asked question: How do I turn that shit off?

    • There's a difference between hating change and having a fake robot sitting right at the top of your chat screen grooming 13 year old girls and teaching your underage kids how to hide the smell of booze from you.

      • by Anonymous Coward

        teaching your underage kids how to hide the smell of booze from you.

        Well Dad if there wasn't such a strong smell of booze from you we wouldn't have to hide it. It's embarrasing.

      • Don't think letting young kids use snapchat is a very good idea in the first place
    • It's like when Windows rolls out a new feature. Most asked question: How do I turn that shit off?

      Unfortunately, as my "user.js" file can attest, that's also true for many Firefox "features" -- for me anyway.

    • by smoot123 ( 1027084 ) on Monday April 24, 2023 @02:49PM (#63473518)

      It's like when Windows rolls out a new feature. Most asked question: How do I turn that shit off?

      I use SnapChat to talk to my kids (you have to meet them where they are).

      When My AI showed up, it took me less than a day before I was annoyed enough by it's presence to disable it. Actually figuring out how to remove it took about 30 seconds and that's because I'm a total SC klutz.

      Gotta say, I was never even tempted to figure out what it was or how to use it. TBH, never occurred to me to try. I don't even understand why it's My AI--what about it is mine?

    • by dohzer ( 867770 )

      Exactly. That's why I deleted Snapchat as soon as they added their version of facebook. I don't care about news and influencers and shit. Just let me message my friends.

  • by Anonymous Coward
    They should have asked the chatgpt algorithm if it thought it was a good idea to force itself on people.
  • Its just the AI reviewing the app
  • While available as a subscriber-only feature, The Washington Post reported the bot was responding in an unsafe manner. After telling the bot the user was a 15-year-old, the AI made suggestions about how to mask the smell of alcohol and pot at a birthday party. It also wrote an essay for school for the teen. When the bot was told the user was 13, it responded to a question about how to set the mood when having sex for the first time, the paper reported.

  • I really don't understand why seemingly all companies suddenly feel the need to roll out some half-baked generative AI feature in apps that people are already perfectly happy to use. Sure, it's cool technology and it has its uses. But after so many companies hopping on the bandwagon and coming up with something that is embarrassingly poorly received...why the rush to be the next one?

  • And it replied 'Kim Kardashian'.

    Damn, there goes my self confidence.
    I wonder how much she paid to have that AI reply in that way...

  • ... reviews being 1-star ...

    When Google turned their own apps into crippleware, the onslaught of negative reviews resulted in Google deleting their applet product-listings from their own web-site.

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