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The Internet Communications

Starlink Nixes Plan To Impose 1TB Data Cap and Per-Gigabyte Overage Fees (arstechnica.com) 45

In a policy reversal, Starlink no longer plans to charge data overage fees to standard residential users who exceed 1TB of monthly usage. Ars Technica reports: When SpaceX's Starlink division first announced the data cap in November 2022, it said that residential customers would get 1TB of "priority access data" each month. After using 1TB, customers could keep accessing the Internet at slower (but unspecified) speeds or pay $0.25 per gigabyte for "additional priority access." This was originally supposed to take effect in December, but Starlink delayed the change to February and then to April.

But now, Starlink's list of support FAQs no longer mentions the residential data cap and the current version of the fair use policy says that standard service plan users have unlimited data. The previous version of the Starlink fair use policy described the 1TB residential cap and optional $0.25-per-gigabyte overage fees. Starlink sent an email to users that said, "Good news! Your Starlink subscription will remain unlimited and will no longer be deprioritized after 1TB of data use." Nathan Owens, a Netflix engineer who frequently tweets about Starlink, posted a screenshot of the email yesterday.

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Starlink Nixes Plan To Impose 1TB Data Cap and Per-Gigabyte Overage Fees

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  • I would rather have an ISP that charged for data usage, rather than have to pay extra for a high speed connection that I only take advantage of a few days a year.

    • Since ISPs typically include downstream traffic in their usage bills, that can quickly spiral out of control. On the Internet you have no way to control how much data the Internet will send you. People can just send you gigabytes of traffic without you even noticing.
      It's like paying for incoming mail. You'll never know how much mail you will get.

      • Comment removed based on user account deletion
      • by BranMan ( 29917 )

        I think the problem is just as bad with web sites and web pages. Back in the last century bandwidth was scarce, so web pages were svelte and to the point. Now they are bloated caricatures of their former efficiency, and one has no idea how much data will be downloaded to ensure you have the "experience" the authors intended.

        Massive multimegabit libraries from several frameworks? Check! Multiple high res videos auto playing in the margins? Check! Layers and layers of CSS for 'presentation' and 'navigatio

    • by AmiMoJo ( 196126 )

      This is a problem that all shared spectrum ISPs face, including terrestrial wireless ones. Cable broadband operators can upgrade their hardware to get more bandwidth out of existing fibre optic cables, but it's much more difficult with wireless systems where customer equipment (that in Starlink's case they paid for) would need to be upgraded as well.

      Meanwhile the market in many countries is moving to unlimited products, with data caps being slowly removed.

      Satellite broadband providers mostly deliberately li

  • by dogsbreath ( 730413 ) on Thursday May 04, 2023 @05:55AM (#63496458)

    Just received an offer from Starlink of CAD 199 (versus $749 normal) for the equipment purchase and $140 per month. Your location has to be approved but it is labelled "rural Canada" which covers a lot of territory. The map shows pretty much everything between latitude 49 N and about 70 N. Tough luck Resolute Bay and Alert.

    5G wireless rural internet from TELUS is now unlimited data (no cap, no slowdown) for $95 per month on a two year plan and the equipment is free. Well actually you pay for it over two years but the payment is rebated every month: net zero.

    Thank you EM for giving the terrestrial providers some competition.

    Mind you, the current $95/month is a "special". Starlink, TELUS, Bell, et al are ready to jack the prices back up as soon as the competitive atmosphere dissipates.

    Speeds from the 5G network can be up to 75Mbs but where I am it is typically 30Mbps symmetrical up & down. Also, the 5G is not stand alone (relies on the LTE network for control) and can be unstable at longer distances (I am 12 km from the tower). Apparently, when they upgrade to stand alone 5G, those problems go away.

    • by Bumbul ( 7920730 )

      Speeds from the 5G network can be up to 75Mbs but where I am it is typically 30Mbps symmetrical up & down. Also, the 5G is not stand alone (relies on the LTE network for control) and can be unstable at longer distances (I am 12 km from the tower). Apparently, when they upgrade to stand alone 5G, those problems go away.

      Actually speeds from 5G network should go much, much higher than 75Mbps. I guess in your case the main limiting factor is the distance to the tower, since the faster bands use higher frequencies - which consequently have shorter ranges.

      But just for comparison, a local operator (Telia) offers here in Finland a nice 5G asymmetrical 1Gbps down 100MBps up connection for 45 euros per month. No data caps, no slowdown.

      • Actually speeds from 5G network should go much, much higher than 75Mbps. I guess in your case the main limiting factor is the distance to the tower, since the faster bands use higher frequencies - which consequently have shorter ranges.

        But just for comparison, a local operator (Telia) offers here in Finland a nice 5G asymmetrical 1Gbps down 100MBps up connection for 45 euros per month. No data caps, no slowdown.

        We get much better data rates in urban areas where there are higher frequency bands available and distances are under 1000 m. My locale is RF transmission challenged with 60' trees all around. I get my signal through a gap where my driveway comes up; at night I can see the tower hazard light on the horizon.

        Gigabit service, unlimited data, CAD 70 per month? I wish!

        The only reason TELUS is offering the plan I described is to compete with Starlink.

        • by Bumbul ( 7920730 )

          My locale is RF transmission challenged with 60' trees all around. I get my signal through a gap where my driveway comes up; at night I can see the tower hazard light on the horizon.

          Do you use a directional antenna to connect to the tower - those improve the signal a lot, especially as you have a clear line-of-sight? And use Cellmapper.net service to make sure there aren't any other cell towers nearby (maybe with the beams better directed at your house).

          Before I got the fiber installed last year, my internet connection (for the whole house) was coming through a 4G router with fixed, directional antenna installed on the exterior wall. That one gave over 200Mbps down as well and serve

          • Do you use a directional antenna to connect to the tower - those improve the signal a lot, especially as you have a clear line-of-sight?
            And use Cellmapper.net service to make sure there aren't any other cell towers nearby (maybe with the beams better directed at your house).

            I have a 10' (3m) parabolic reflector behind the transponder. I get a measured gain of 21 to 28 db depending on the band.

            I know where every tower is for 100km around me. Cellmapper is ok, not always complete or accurate. Industry Canada maintains a public database of tower information.

  • I would've preferred to keep the 1TB "data cap" (it wasn't really a "data cap" and I wasn't hitting it anyway) to what has now happened to my and many others' account where we've seen a performance hit of 3/4th. I used to regularly get close to 200 Mbit/s download. Now I'm luck to get to 50. 30-50 is now the norm.

    Especially considering they recently raised the cost of what we pay. Pay more, get 75% less. Such a deal.

    • Yep. All current subscribers now are Standard tier and you can pay more for Priority tier. A more honest headline would have been "Starlink changes to tiered system. Pay more for QOS. All others fill in the rest of the bandwidth." The whole system has changed, not a simple rejection of an idea that wasn't implemented. That's all smoke and mirrors. I never hit that cap either and now I'm slower too for more money from the last price increase. Starlink's still the best over legacy sat, when no other options e

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