Slack Announces 'AI-Powered' Conversation Summaries and Message-Writing Assistance (theregister.com) 26
Slack sees the future:
Imagine if every time you hop into a channel, you'll be able to get up to speed on unread Slack messages in one click — whether you're jumping in midway through a project or catching up from being out of the office. In the future, with generative AI built seamlessly into the user experience, conversation summaries will be there when you need them, the moment you start scrolling through a channel.
With AI assistance built natively into Slack's message composer and canvas, a new surface for curating information, Slack GPT could also help you tweak your drafts until the words are just right. In a few clicks, you'll be able to distill content, adjust the tone, and more, right from where you're already writing.
In fact, Slack "previewed generative AI tools on Thursday," reports the Register, "currently under development and bundled under the banner Slack GPT." Customers will be able to use large language models like Anthropic's Claude as well as OpenAI's GPT to instruct the chatbots to perform other tasks, like search or answering questions.
Slack is also working on Workflow Builder — a no-code automation tool that will enable users to add generative prompts to automatically perform tasks for them, like setting up alerts or writing and sharing documents... Other tools, like its forthcoming Einstein GPT app, are aimed at supporting existing Salesforce services in its CRM software. Users of Salesforce Customer 360 data and Data Cloud — like customer service agents, sales reps, or marketers — can access language models to generate leads, write emails, schedule meetings, or draft plans. Einstein GPT will also be able to handle code, so developers can ask chatbots to write short programs or fix bugs.
It's not clear when Slack GPT or Einstein GPT will be generally available. Integration with Anthropic's Claude, however, is available now, whilst integration with ChatGPT is currently in beta. Workflow Builder is scheduled to be released in summer this year.
From Slack's announcement: Say you have a workflow that alerts you when a new lead comes in from Sales Cloud, ensuring sales reps can quickly respond. Imagine if ChatGPT could take your workflow a few steps further, using CRM data from a sales lead to draft a personalized prospecting email for you? Put it in a document, share it in a channel, and every sales rep now has a head start when they follow up on the lead.
With AI assistance built natively into Slack's message composer and canvas, a new surface for curating information, Slack GPT could also help you tweak your drafts until the words are just right. In a few clicks, you'll be able to distill content, adjust the tone, and more, right from where you're already writing.
In fact, Slack "previewed generative AI tools on Thursday," reports the Register, "currently under development and bundled under the banner Slack GPT." Customers will be able to use large language models like Anthropic's Claude as well as OpenAI's GPT to instruct the chatbots to perform other tasks, like search or answering questions.
Slack is also working on Workflow Builder — a no-code automation tool that will enable users to add generative prompts to automatically perform tasks for them, like setting up alerts or writing and sharing documents... Other tools, like its forthcoming Einstein GPT app, are aimed at supporting existing Salesforce services in its CRM software. Users of Salesforce Customer 360 data and Data Cloud — like customer service agents, sales reps, or marketers — can access language models to generate leads, write emails, schedule meetings, or draft plans. Einstein GPT will also be able to handle code, so developers can ask chatbots to write short programs or fix bugs.
It's not clear when Slack GPT or Einstein GPT will be generally available. Integration with Anthropic's Claude, however, is available now, whilst integration with ChatGPT is currently in beta. Workflow Builder is scheduled to be released in summer this year.
From Slack's announcement: Say you have a workflow that alerts you when a new lead comes in from Sales Cloud, ensuring sales reps can quickly respond. Imagine if ChatGPT could take your workflow a few steps further, using CRM data from a sales lead to draft a personalized prospecting email for you? Put it in a document, share it in a channel, and every sales rep now has a head start when they follow up on the lead.
In other words (Score:4, Informative)
another me-too annoucement.
So the AI will go through all communications. (Score:2)
Re: (Score:3)
They already do. It's just not called AI, it's called Big Data.
Re: (Score:2)
Ooh look, sales people are next (Score:3)
Imagine if ChatGPT could take your workflow a few steps further, using CRM data from a sales lead to draft a personalized prospecting email for you?
Imagine when ChatGPT takes over your workflow entirely and your get your pink slip.
Buh-bye sales rep...
Re: (Score:2)
Re: (Score:2)
Imagine when ChatGPT takes over your workflow entirely and your get your pink slip.
It's going to be a while before ChatGPT is ready to take over salespeople's real job, schmoozing other humans. The stuff they do in Salesfarce to track that is trivial by comparison, especially since the product's job is to make that tracking easy. That's actually the one thing SF is good at. They have very well-populated CRM objects for that purpose, and it's very easy to create new reports and dashboards in order to analyze the data and report on the results. Consequently, there is very little current pot
Re: (Score:2)
You are thinking too small. Put an AI on both sides of the conversation and you can finish the schmoozing in a fraction of a second, ready to move on to the next target. That's efficiency.
Re: Ooh look, sales people are next (Score:1)
Already using ChatGPT for this (Score:2)
Re: (Score:3)
If I was your boss and I learned about this, I'd fire you [businessinsider.com].
Re: (Score:2)
Re: (Score:2)
It sounds like if you were his boss you'd be too busy smelling your own farts to notice.
Torn (Score:3)
On one hand, it would be nice to only read grammatically correct messages, but on the other hand, this just pushes the moment you realize the other person is an idiot further out. Spell check was the original sin.
OPT OUT (Score:2)
Great; An army of opinions without nuiance (Score:2)
Imagine if every time you hop into a channel... (Score:4, Insightful)
Sorry, but if the task involves injecting a human (you), then you should be going to the source material to apply your understanding to it. Otherwise you're literally skipping the nuance of reading what people actually said, as opposed to "what was discussed". Generative AI has its place, but human interaction isn't it*.
*Okay, okay, maybe excepting the case of translation services.
Re: (Score:2)
Some AI confidently but incorrectly summarizes what has gone before, getting one or two key elements wrong and leaving you misunderstanding the past.
You are essentially right.
On the other hand, how is that different than arriving late to a thread and hastily skimming over messages to get the gist of the conversation?
Re: (Score:2)
The difference is that one person making a mistake one time can rectify their mistake, but if a tool makes a mistake then that mistake is replicated over the entire organization. The impact is much bigger. Compare me mistyping a word in a post, versus Slashdot intermittently substituting a word on every 3rd post. The latter has a much bigger impact.
Overall, tools must work consistently and predictably. Leave the mistakes to the humans.
Maybe (Score:2)
Catch up might be a useful feature if its any good.
I often open up Slack in the morning and wind up faced with 127 unread messages, in some of the more critical operation channels. 90% of those are Jim: "yea ok", Lizzy: "I see that but this is still happening.."
Critical things I want to know is has "Jim been alerted to XYZ?" I have read the previous messages to determine what "yea ok" refers to; same I have not idea what 'this" is in Lizzy's comment "is still happen" sets of my manger spidy sense, it impli
Oh No (Score:2)
Slack is also working on Workflow Builder â" a no-code automation tool that will enable users to add generative prompts to automatically perform tasks for them, like setting up alerts or writing and sharing documents... Other tools, like its forthcoming Einstein GPT app, are aimed at supporting existing Salesforce services in its CRM software.
That's not how anything works. Slack doesn't own Salesforce, Salesforce owns Slack. It's Salesforce that is also working on all of those things.
Users of Salesforce Customer 360 data and Data Cloud â" like customer service agents, sales reps, or marketers â" can access language models to generate leads, write emails, schedule meetings, or draft plans.
Letting salespeople who have not even the very first clue about the limitations of GPT use it to generate content that other employees are supposed to work with, what could possibly go wrong?
Einstein GPT will also be able to handle code, so developers can ask chatbots to write short programs or fix bugs.
Einstein is Salesforce's name for their vaguely modern Search system. The only thing it does that Drupal doesn't do out of the box, for example, is natural language search, whic
Re: Oh No (Score:2)
Well, it sounds about the same as working with any salesperson anywhere: their job is to sell something, anything, no matter whether or exists or not, on an unrealistic timeline.
"Construct only the 8th floor of a building, in place, 8 stories above the ground? Sure! When do you need it?"
I'll save you the bother (Score:2)
The story so far... a generic template that can summarise the vast majority of cases.
1 The sales team over promised on features and time (again)
2 Middle management panic and pressure on development / delivery team; some extensive planning and re-planning (without any contact with reality); various inter departmental demarcation / turf war / blame avoidance / backside covering communications
3 Generic bullshit (multiple sources) adding little of value. This occurs in multiple places. Buzzword saturation.
4 W
Another Swami Gorilla prediction come true (Score:2)
AI to to filter out all the extra diarrhea created by the other AI.
Knew this was coming over 2 months ago.
Predicted here in this august forum.
Bam.
The picked with this (Score:2)
Is that ai does any really understand what type trying to say. Please keep this hat garb away from me.