Fakespot Chat, Mozilla's First LLM, Lets Online Shoppers Research Products Via an AI Chatbot

An anonymous reader quotes a report from TechCrunch: Earlier this year, Mozilla acquired Fakespot, a startup that leverages AI and machine learning to identify fake and deceptive product reviews. Now, Mozilla is launching its first LLM (large language model) with the arrival of Fakespot Chat, an AI agent that will help consumers as they shop online by answering questions about the product or even suggesting questions that could be useful in your product research. [...] Fakespot has been using AI, including generative AI technologies, to make the online shopping process more trustworthy, not less. For instance, it launched a generative AI feature called Pros and Cons last year, that could replace the need for reading reviews by writing up its own summaries of a product's positives and negatives. The feature was trained on billions of data points, with the model itself using five different models under its hood, the company said.

This week, Fakespot Chat launched into testing, allowing shoppers to ask an AI chatbot about a product they're considering, similar to how you could ask a salesperson for help if you were shopping in a physical store in the real world. The technology uses AI and machine learning to sort through the product reviews, sorting real from fake, to answer the user's questions. The information from your chat session is saved to improve the experience for others, Mozilla notes, but users don't have to create an account or divulge personal information for the experience to work. The feature is available via the Fakespot Analyzer or it can be used on an Amazon.com product from Fakespot's browser extension. For the former, you'd copy and paste the URL of the product into the analyzer to ask your questions, but if using the browser add-on, the analysis starts automatically. When the analysis is complete, Fakespot Chat appears on the right-hand side of the analysis page alongside other features, like Pros and Cons, as well as Fakespot's Review Grades and Highlights. You can then interrogate the AI agent about the product as you weigh your purchase decisions.

Fakespot's Bot: Your New Shopping Overlord

[Press2ToContinue]

Oh great, because what the internet really needed was more opinions. Now we've got AI giving us the 'pros and cons' like that one friend who's never used the product but always has 'a feeling' about it. Next up: AI to help you argue with your spouse over which shade of white to paint the living room – 'Eggshell Enlightenment' or 'Spectral Spirit'."

Re:

[quonset]

like that one friend who's never used the product but always has 'a feeling' about it.

I was thinking more along the lines of those who knew goat paste [businessinsider.com] would prevent them contracting covid. Because who needs real information to make an informed decision?

which shade of white to paint the living room – 'Eggshell Enlightenment' or 'Spectral Spirit'."

Whichever goes best with the drapes and sofa.

All the while

[Some nick or other]

I've still pinned Firefox to an older version because Proton is so bad. Perhaps Mozilla should focus more of their budget on Firefox, not AI.

Re:

[narcc]

What do you think is wrong with it? It seems perfectly fine to me. Be specific.

Re:

[Some nick or other]

Sure:

• - First and foremost, the design in general and the new context menus in particular break my muscle memory. I do a lot of right click copy URL, view image in same tab, etc. I don't necessarily want to view a picture in a new tab, just open it in the current tab. And View Page Info is also very useful but a mess to get back without hacks or plugins, much less to get it back in the same spot on the menu.
• - Much less of a distinction between one inactive tab and the next. In general, low contrast.
• - Much

Re:

[narcc]

First and foremost, the design in general

I said be specific. Well, it's not like I actually expected you to have specific complaints. No one ever does.

As for your complaint about ... useful new options in the context menu ... I'll point out that nothing significant has changed here, despite some vague complaint about 'muscle memory', which I'm really not buying. That is, the option you want is still there, in the same menu. All that has possibly changed is its relative position in the menu. Though if it really bothers you, I'll point out tha

Re:

[B0mb1tll]

but but but.... everyone is doing AI now! We must also! They are probably just following the crowd?

Essay

[miller45]

An essay is a written piece that provides a structured platform for individuals to convey thoughts, ideas, and arguments on a specific topic. It demands thorough research, critical analysis, and a systematic https://bit.ly/45VRjM3 [bit.ly] organization of information. Whether persuasive, informative, or reflective, essays serve as a medium for expressing insights and engaging readers. With a defined structure, including an introduction, body paragraphs, and conclusion, essays facilitate effective communication of th

Re:

[ArsenneLupin]

Me, I've still got thunderbird pinned to the old 78.14.0 version, because after that one, tasks in calendar are basically unusable.

Mozilla could focus more budget on thunderbird as well, or maybe better employ their existing one at resolving bugs rather than introducing new ones.

Re:

[groobly]

52.

The Name.

[Motleypuss]

I mean, what is that? Can't place anything in a name like Fakespot. It's worse than Facebook in terms of naming!