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The Internet

One Argument Why Data Caps Are Not a Problem (fierce-network.com) 181

NoWayNoShapeNoForm writes: OpenVault believes that data caps on broadband are not a problem because most people do not exceed their existing data caps. OpenVault contends that people that do exceed their broadband data caps are simply being forgetful — leaving a streaming device on 24x7, or deploying unsecure WiFi access points, or reselling their service within an apartment building.

Yes, there may be some ISPs that have older networks that they have not upgraded. Or maybe they are unable to increase network capacity in "the middle mile" of their networks, but the Covid pandemic certainly encouraged many ISPs to upgrade their networks and capacity while many ISPs that had broadband data caps ended that feature.

Perhaps the biggest problem, according to OpenVault, is that most broadband users do not really have any idea how much bandwidth they "consume" every month. If Internet access is a service that people want to treat as a "utility", then you have to ask, Would they keep the water running after finishing their shower?

In the article Ookla's VP of Smart Communities adds that "Scrolling through social media feeds for hours can 'push' hundreds of videos to the user, many of which may be of no interest — they just start running." So the main driver for usage-based billing wasn't to increase revenue, OpenVault CEO Mark Trudeau tells the site, but to "balance the network a little more..." (Though he then also adds that sometimes a subscriber could also be reselling broadband service in their apartment building, "And that's not even legal.")

"If one or two customers on a given node is causing issues for 300 others, where those 300 are not getting the service that they paid for, then that's a problem right?" he said.

Having said that, the article also points out that "Many major fiber providers, like AT&T, Frontier, Google Fiber and Verizon Fios, don't have data caps at all."
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One Argument Why Data Caps Are Not a Problem

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  • Fuck off (Score:5, Insightful)

    by locater16 ( 2326718 ) on Saturday October 26, 2024 @05:36PM (#64896409)
    Get this corporate mouthpiece bullshit off /.
    • Re:Fuck off (Score:5, Insightful)

      by thecombatwombat ( 571826 ) on Saturday October 26, 2024 @06:52PM (#64896589)

      Seriously that "just asking questions" vibe of that non-headline is infuriating.

      It's bad if someone is getting paid for this, and worse if someone is so incompetent as to do it for free.

      • by mysidia ( 191772 )

        Yes.. Why are we asking the data cap software company their opinion on data caps? Their product has no purpose if Broadband providers simply invest the money in the network instead of spending an arm and a lag instead of on software and services designed to mitigate the lack of capacity.

        • With no data caps every web page would be gigabytes of jabbascript.

          • by mysidia ( 191772 )

            With no data caps every web page would be gigabytes of jabbascript.

            They already are.

            Actually page loading speed is what limits webpage sizes. Web developers could not care less about your data allowance.

  • by gweihir ( 88907 ) on Saturday October 26, 2024 @05:37PM (#64896411)

    Also, if, supposedly, most people do not exceed their data-cap, why does it even make economic sense to implement them at considerable effort and cost?

    • by alvinrod ( 889928 ) on Saturday October 26, 2024 @05:53PM (#64896473)
      Data caps aren't exactly hard to implement. My router will let me do it for anything on my LAN with a fairly easy config setting. I think the only reason they exist is to upsell consumers to an unlimited plan.

      They are rather pointless though. Even if someone were pirating as much content as their connection would allow, there's no way that they could consume it anywhere near as fast as they could acquire it. Once upon a time there may have been concerns about that, but the pipes got fatter, the compression algorithms more efficient, and the content became much less worth consuming.
      • How about somebody hosting several BitTorrents? Depending on how popular they are, they might well reach their data cap in one or two days.
      • Implementing in your consumer router is one thing. Linking it to a proprietary billing system for millions of customers is another.

        • by hjf ( 703092 )

          huh? Proprietary? RADIUS and TACACS+ have been in use for decades and they do all you need. Every single device that can be used as an access controller of some sort, suports at least RADIUS and the most basic thing it can do, besides user authentication & authorization, is usage count.

          So no, you literally don't have to do anything to support "data caps". It's all built in. It has been for decades.

    • Like a lot of stuff in a typical EULA, it's an extra stick to beat the consumer with if they need a beating. Most people do not exceed the data cap and in most cases the network is able to cope well with traffic, but if there's a case of a subscriber using massive amounts of data on a somewhat oversold link, they can choose to enforce the data cap rather than make a potentially expensive investment just to accommodate traffic from that one user.
      • by fuzzyfuzzyfungus ( 1223518 ) on Saturday October 26, 2024 @06:32PM (#64896555) Journal
        It seems unlikely that data caps are primarily about protecting overloaded links at peak times: they do keep you from just running at advertised speeds at all times; but, were they the only mechanism at play, a heavy user could still be overloading the line for some days after the cap resets before they hit it again. Any congestion management you want to do(and aren't restricted from doing, it's not like there are SLAs here) you'd want to do significantly more quickly than that.

        It's possible that the psychological effect of a looming fine helps keep utilization down, especially among people who don't really know much about how much various things consume; but as an actual congestion management tool a meter of "X GB/month" is pretty poor: it counts traffic the same regardless of how heavily loaded the line is at the time, so does nothing to encourage off hours usage or backing off in response to signs of congestion; and, in the case of all but the most draconian caps or the most questionably supported nominal peak speeds, it generally won't stop one or more heavy users from hammering the line for days after whatever the reset date is.
        • A Comcast exec has testified that data caps are not about technical limitations, they are about revenue. Period. There's plenty of bandwidth to go around.
          Data caps are, in any case, the wrong way to manage network capacity. The correct way is to manage data throughput of high rate users to keep the aggregate loading of the network below the maximum. This can be done by slowing the speed at the cable modem. No need for monthly quotas, which, again, solve no technical problems and are solely there to generate

    • if, supposedly, most people do not exceed their data-cap, why does it even make economic sense to implement them

      Their purpose is to deter people from exceeding them (and it seems to work).

      • by gweihir ( 88907 )

        The purpose of the limit is to be a limit? Seriously?

        ISPs these days pay for bandwidth in their upstream. They have always paid for bandwidth in their own networks. Bandwidth restrictions make sense. Data-caps do not.

        • The purpose of the limit is to be a limit? Seriously?

          I was wondering why you asked. It's pretty simple really.

          Bandwidth restrictions make sense. Data-caps do not.

          The data cap sets the moment where you get a bandwidth restriction. Such that you know in advance, and can plan for your usage.

          I have a fibre landline with "unlimited" and the ISP told me before signing that there is actually a reasonable limit, but they can't tell me what it is. I found it confusing. I totally prefer the function of my mobile phone where I have a data cap, I know how much it is from the start and I can find where I am within the limi

          • by gweihir ( 88907 )

            The purpose of the limit is to be a limit? Seriously?

            I was wondering why you asked. It's pretty simple really.

            If by that you mean "circular" and "meaningless", sure.

        • Bandwidth restrictions make sense. Data-caps do not.

          I think ISPs impose data caps as a proxy for the difference between burstable and sustained bandwidth. They must figure that nontechnical residential customers are less likely to understand burst billing than a cap.

          • by gweihir ( 88907 )

            That would make some sense. Of course, I have not seen "burstable" here in ages and it was rare even before.

      • No, their purpose is to extract more money from laying customers. Cap fees are like overdraft fees. They're made up to extract more money from paying customers, and oftentimes in a way that you won't know until the bill comes due.
    • Also, if, supposedly, most people do not exceed their data-cap, why does it even make economic sense to implement them at considerable effort and cost?

      Because most people is not everyone. There are enough spoilers outside of everyone that will over consume and ruin it for everyone.

      • by gweihir ( 88907 )

        Not anymore. You need pretty historic and creaky infrastructure for that to make sense. Well, Internet-wise much of the US seems to be the 3rd world, so that may be the case.

        • by drnb ( 2434720 )

          Not anymore. You need pretty historic and creaky infrastructure for that to make sense. Well, Internet-wise much of the US seems to be the 3rd world, so that may be the case.

          I find the opposite true. Going over one's data cap is rare now. Previously it, and getting charged for that extra gig of data, was somewhat common.

          • I find the opposite true. Going over one's data cap is rare now. Previously it, and getting charged for that extra gig of data, was somewhat common.

            This simply isn't the case. It used to be only power users went anywhere near their cap. Now households who watch too much TV are leaving power users in the dust. Comcast's cap has not changed at all since it was originally enforced several years ago while bandwidth consumption continues to increase.

            According to OVBI average monthly consumption for US households is now on the order of 600 GB month and those consuming over a TB constitute over 18% of households. Not only is 1 in 5 not rare the trend line

            • by drnb ( 2434720 )

              According to OVBI average monthly consumption for US households is now on the order of 600 GB month and those consuming over a TB constitute over 18% of households. Not only is 1 in 5 not rare the trend line is clearly toward more not less consumption meaning more and more people affected by this cap as a function of time.

              And how many of those 18% have a plan that exceeds 1TB/month? In other words, they are in a different tier, and likely not exceeding it. As I said, different tiers for different sorts of users.

              Modern cable boxes also mitigate the problem. Cables boxes now tend to come with embedded apps from streaming networks and using these apps puts the accounting for the data on the "cable" part of the bill rather than the "internet" part of the bill.

    • Also, if, supposedly, most people do not exceed their data-cap, why does it even make economic sense to implement them at considerable effort and cost?

      The situation has been well known for decades. Most people aren't even close to their data caps. Some very small number of people (didn't the article say 1 in 300?) use disproportionately large amounts of data and that negatively affects everyone else's experience. Data caps are in place to throttle those minority of users for the benefit of everyone else. The alternative was to build the network such that everyone had fully provisioned lines. That's great for the one user and excessively expensive for 299.

  • Quid pro quo. (Score:5, Interesting)

    by devslash0 ( 4203435 ) on Saturday October 26, 2024 @05:42PM (#64896425)

    Sure. Let's treat broadband as an utility as long as those who send data over my connection do not send me ads, TV commercials, trackers, session-recording addons and similar crap. Quid pro quo. Deal?

  • Why not just slow people way down when they get above whatever arbitrary threshold the company picks? Seems like that would discourage the people who actually intend to abuse the system while not punishing the rest - including the "forgetful".

  • by fahrbot-bot ( 874524 ) on Saturday October 26, 2024 @05:50PM (#64896465)

    "If one or two customers on a given node is causing issues for 300 others, where those 300 are not getting the service that they paid for, then that's a problem right?" he said.

    Ya, the node isn't capable enough. But the company would have to invest money to fix it...

    • Kind of like overbooking a flight by the airlines, then the potential passengers must deal with the repercussions.

      Why aren't 'sales/purchases' considered a contract?

    • There are a gazillion ISPs out there running ancient TCP software, and we get to suffer from it. I wrote about it at https://cacm.acm.org/practice/... [acm.org] For a really short explanation, there's a 5-minute video there.

      And yes, Hanlon's razor applies: never attribute to malice that which is adequately explained by stupidity...

    • by drnb ( 2434720 )

      "If one or two customers on a given node is causing issues for 300 others, where those 300 are not getting the service that they paid for, then that's a problem right?" he said.

      Ya, the node isn't capable enough. But the company would have to invest money to fix it...

      Which means raising the rates on the 298 to service the 2 over consuming. Or just have a two tiers. One the 298 fit in and one the 2 over consumers fit in, charge according.

      • Ya, the node isn't capable enough. But the company would have to invest money to fix it...

        Which means raising the rates on the 298 to service the 2 over consuming. Or just have a two tiers. One the 298 fit in and one the 2 over consumers fit in, charge according.

        If a provider is unable to provide service they have no business advertising that service in the first place. Fine print that effectively enforces a 300 to 1 ratio is absurd on its face and well outside industry norms.

        • by drnb ( 2434720 )

          Ya, the node isn't capable enough. But the company would have to invest money to fix it...

          Which means raising the rates on the 298 to service the 2 over consuming. Or just have a two tiers. One the 298 fit in and one the 2 over consumers fit in, charge according.

          If a provider is unable to provide service they have no business advertising that service in the first place. Fine print that effectively enforces a 300 to 1 ratio is absurd on its face and well outside industry norms.

          Again, the above says they are serving 298/300 just fine. The 2 would probably be served just fine if they updated their tier.

  • Bullshit (Score:2, Troll)

    by Baron_Yam ( 643147 )

    Data caps are a way for ISPs to lie about bandwidth, and prevent them from running into issues when the cut corners and drastically under-provision.

    • This, this, and this.
    • by dvice ( 6309704 )

      I agree. And there is a very easy solution to this problem.
      ISP can simply sell two kinds of connections.
      - Unlimited one, with higher price
      - One with data caps, with lower price.

      Or if they are really unable to provide the unlimited one, then just sell all connections with data caps, but say so clearly in the adds and when signing the contract.

  • just wait for cable co's to see TV drop and then the caps will come down to make up for the loss of $

  • US-ians have data cap on residential broadband? I thought they were a thing only on mobile...

  • by Arrogant-Bastard ( 141720 ) on Saturday October 26, 2024 @06:29PM (#64896549)
    It's shilling by a lying corporate weasel who knows nothing about network engineering and is attempting to cover for greedy behavior by incumbent ISP monopolies/duopolies who under-provision their networks and over-charge for them.

    As someone who does know about network engineering (after 40+ years I ought to), I can tell you that it costs more to implement data caps than not. Why? Because they have to be put in place, mechanisms built to implement them, accounting and billing set up to handle them, customer support set up to deal with the fallout, etc. It's not just a technical measure that exists in vacuum, it incurs a lot of cascading costs including significant human time. It's easier and cheaper to just add capacity -- and it gets easier and cheaper every year.

    So why do ISPs do this? Artificial scarcity and plausible deniability. It's an excuse for exorbitant pricing and network congestion. And this dirtbag is playing right along with them.
    • It's shilling by a lying corporate weasel who knows nothing about network engineering and is attempting to cover for greedy behavior by incumbent ISP monopolies/duopolies

      Well yeah, that is literally his job, although he would describe it in a more positive light.

    • I agree they're a shill, and there is added work/effort to support data caps...

      But big companies already support the ability now. Incremental work is likely small compared to the added profits.

      I'd look at this like tax preparation though. It's extra work that someone who won't be doing it decided everybody else must perform. It has no or little real value to the people doing the work. And somehow society decided it's normal/OK.

    • As someone who does know about network engineering (after 40+ years I ought to), I can tell you that it costs more to implement data caps than not.

      Ok but this is really a question for accounting, not engineering. Engineers aren't very good at accounting, that's why you almost never hear them talking about things like technical debt.

      • Some engineers aren't very good at accounting -- most often, novices.

        I'm not a novice.

        But even an engineer who has no concept of accounting should be able to reason through this. Let me give you a partial outline, and this only covers perhaps 10% of what's required to implement data caps.

        - You need to monitor usage on a per-customer basis.
        - You need to keep track of that usage, so now you need a database. And let's note: it's not just one data point per user, it's going to be hundreds or more d
        • Pretty much every point you've raised, the answer is 'that's what your last mile gear's vendor's management system does.'
    • It's shilling by a lying corporate weasel who knows nothing about network engineering and is attempting to cover for greedy behavior by incumbent ISP monopolies/duopolies who under-provision their networks and over-charge for them.

      Is it? Do you find it hard to believe that people can be segmented into tiers representing their natural usage and pay accordingly?

      The real argument is whether or not the tiers offered represent these natural levels.

      • The real argument is whether or not the tiers offered represent these natural levels.

        "Ideally" they don't, because that is how you convince people to pay for a higher tier than they need.

        • by drnb ( 2434720 )

          The real argument is whether or not the tiers offered represent these natural levels.

          "Ideally" they don't, because that is how you convince people to pay for a higher tier than they need.

          That upsell is based on the speed of the connection, not the data cap.

  • by Gravis Zero ( 934156 ) on Saturday October 26, 2024 @06:51PM (#64896587)

    per wikipedia:

    OpenVault LLC provides network management, policy control, data integration, and business analytics software as a service that is designed to help communication service providers (CSPs) achieve revenue and operational goals.

    So the guys that sell software to nickle-and-dime customers don't think data caps are a problem? Astounding! /s

    • by sjames ( 1099 )

      And there it is, the hidden agenda. Their sales go down if ISPs simplify their network management by committing to no caps.

  • Meaning that the 1.2 TB cap common on certain isps can be reached in 3 hours. That means only 0.4% of your connection's maximum potential can be used before you are capped. This is why gigabit connections should make data caps obsolete, as most people only use the max potential for short term bursts like downloading a game and then then only using a small trickle for general web browsing.
    • Meaning that the 1.2 TB cap common on certain isps can be reached in 3 hours.

      And for many that 1.2 TB of data is more than they consume in a month. Not all users are the same. Hence tiers make sense. Pay for what you need without.

    • Meaning that the 1.2 TB cap common on certain isps can be reached in 3 hours.

      Yes, I can fill my car's gas tank, punch a whole in it, and start a fire. Consuming all that fuel in 3 hours. Or I can not set the car on fire and have the fuel last a week.

  • by King_TJ ( 85913 ) on Saturday October 26, 2024 @07:29PM (#64896643) Journal

    Look -- I'd find it acceptable for an ISP to throttle a really high speed connection after you exceeded a large enough monthly quota. But by that, I mean such things as "1Gbit download speeds cut in half to 512MB/sec" until the next billing period.

    That would help alleviate the claimed excess traffic generated by forgetful people who leave some streaming video going non-stop while they're out of town for 2 weeks or ?

    But these greedy bastards always have proposals that start charging you excessive "per GB" type fees once you go over their arbitrary limits, or they just effectively cut off your broadband until you pay for another month at full price (regardless of if this happened only a few days into the last billing period). Ridiculous levels of throttling also amount to cutting off your service, since it becomes unusable if your broadband speeds drop to the point you can't have more than one device doing things at a time or your remote work via VPN or remote terminal server connections gets impacted.)

    On top of that? It's like someone else already posted -- where the limits they set are absurdly low. A 1 or even 2TB cap is not going to do, especially when people want to start streaming 2 hour long movies in 4K resolution, increasingly have a lot of data backed up in the cloud with services like Microsoft OneDrive or Apple iCloud, and when you can't even use many devices you buy without a broadband connection. (EG. My Bambu Labs 3D printers default to uploading each print to their cloud server to be sent to the printer from there. It's nice in the sense I get remote control of my print job from anywhere via my smartphone. But a detailed print can easily be hundreds of megabytes in size, and I own 5 printers right now that I keep fairly busy with projects since selling these prints is a side gig for me on weekends.) I rely on a fast and reliable broadband connection for my day job in I.T. too, remoting in to machines all day long to provide remote support or sysadmin tasks. My kid and I like to play online games too.) It's not gonna fly that because we binge watched some streaming shows and then she listened to a lot of streaming music in the form of YouTube videos, a data cap wound up exceeded before the month was up, preventing all these other things from working right.

  • Fuck off, ISP man
  • Somehow the thing that incurs fees in this article is not "the problem". Instead "the problem" is just the same 15+ year old BS about bandwidth scarcity that is every day even more untrue than it was the day previous.
  • "We cannot manage the network to prevent that person hurting 300 other people, so we're just going to charge them extra." Sounds closer to reality.

    And I'm confused, was that statement by OpenVault too (that Google says create broadband management tools)? This summary mentioned Ookla as the source.

    I can't remember what Ookla does beyond my landline across internet device that they recently stopped supporting [bought forever ago... was likely to happen eventually].

  • Scrolling through social media feeds for hours can 'push' hundreds of videos to the user,

    I just turn off DRM. And now the advertisers are afraid that I might seal their precious ad copy. So they pop up a warning "This video cannot be viewed without DRM".

    Great! Job done.

  • That is same as saying: nobody scored a goal, so goalkeeper is not necessary and does not matter. Yes, that's why nobody got a goal, goalkeeper was there! People try not to reach the limits, cause then they will have to pay a lot more. We are not that stupid.
  • When I had metered service; I got really good at ad blocking and filtering; but I also just dumped visiting a lot of ad heavy properties all together.

    Not only did this save a ton bandwidth; 10s of gigs per month based on the counters (which I could then use for important things like work, without worry). It kept devices viable that the instant I turned some of those filters back off and went back to some sites I used to use in the past with their massive ad bloat, choked.

    We need to STRONGLY dis-incentivize

  • First of all, who is this "most people" and second it's a huge fucking problem when everything is getting bloated and more data hungry, and ..aARGGHH!

    You know something, I'm still in a foul mood, so I'll leave whoever Mr. "Data caps are not a problem" is a few options to show penance for making me just a little more pissed, for being a total ass clown, a corporate suck up at best, and just for being of negative value to the world in general.

    "Datacapsarenotaproblem" can choose any or many of the following bu

  • I've seen niche cases where a providers upstreams are billing based on consumption and so power users and people who share connections would cost the ISP a fortune for habits of a small percentage of the overall user base if not for caps.

    Certainly in normal wired settings with fiber or cable in a reasonably developed area data caps are not productive. The best way to deal with problem customers is queue management followed by queue management with de-prioritization. For small providers upstream pipes ten

  • For fun, I decided to submit my experiences to the FCC. Yes, probably a waste of electrons.

    My browser filled in my phone number as 1234567890. Ironically, the FCC, the agency chartered to handle communications issues, didn't think that was a valid number. It demanded 123-456-7890 instead.

    These are the bright sparks we want making these decisions about data caps?

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