Hertz Continues EV Purge (arstechnica.com) 258
An anonymous reader quotes a report from Ars Technica: Apparently Hertz's purging of electric vehicles from its fleet isn't going fast enough for the car rental giant. A Reddit user posted an offer they received from Hertz to buy the 2023 Tesla Model 3 they had been renting for $17,913. Hertz originally went strong into EVs, announcing a plan to buy 100,000 Model 3s for its fleet by the end of 2021, but 16 months later had acquired only half that amount. The company found that repair costs -- especially for Teslas, which averaged 20 percent more than other EVs -- were cutting into its profit margins. Customer demand was also not what Hertz had hoped for; last January, it announced plans to sell off 20,000 EVs.
Asking its customers if they want to purchase their rentals isn't a new strategy for Hertz. "By connecting our rental customers who opt into our emails to our sales channels, we're not only building awareness of the fact that we sell arsenal but also offering a unique opportunity to someone who may be in the market for the same car they have on rent," Hertz communications director Jamie Line told The Verge. Hertz is advertising a limited 12-month, 12,000-mile powertrain warranty for each EV, and customers will have seven days to return the car in case of profound buyer's regret.
Asking its customers if they want to purchase their rentals isn't a new strategy for Hertz. "By connecting our rental customers who opt into our emails to our sales channels, we're not only building awareness of the fact that we sell arsenal but also offering a unique opportunity to someone who may be in the market for the same car they have on rent," Hertz communications director Jamie Line told The Verge. Hertz is advertising a limited 12-month, 12,000-mile powertrain warranty for each EV, and customers will have seven days to return the car in case of profound buyer's regret.
I never understood the push for EV rental cars (Score:5, Informative)
EVs are great for many purposes, especially if you can charge them at home.
But as a rental? I get e rental when I am in a different place, and need to do a lot of driving - otherwise I just get an uber. Unfamiliar place, unfamiliar vehicle, no home charging, long driving distances - that is exactly the combination where EVs absolutely suck. Add the regular incompetence of rental places (no induction for charging, no charging on site), and it was a recipe for disaster.
Supposedly every company knows their business, but with car rentals I do wonder.
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Re: I never understood the push for EV rental cars (Score:2)
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Quite possible, but I once installed a cell phone booster in my truck and house because I lived in what was pretty much a cell phone dead zone. The extra height and power of the boosters gave me very good signal.
On the other hand, family up in the mountains is more a sight line issue than power, so mileage can still vary.
That said, consider that Musk is also in charge of SpaceX and thus Starlink. They're rolling out satellite connectivity to standard cell phones.
The number of dead zones where a car can't
Re: I never understood the push for EV rental cars (Score:2)
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How hard to rent an EV if you'd not driven one? (Score:2)
Do you own an EV? I wonder how hard it is for a non-EV owner to rent an EV, i.e. how big is the learning curve for core functionality. (I'll do my own assessment, if Hertz still has the Polestar 2 I reserved for a rental in February. It'll be my first EV if that goes through.)
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Most EVs can be operated the exact same way as an ICE car. The only two things that are different is the much faster acceleration and the charging. The former is not a big deal, the latter can be complicated and frustrating at times, though.
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I own an EV and wouldn't rent one on a trip. The main reason is that the overwhelming majority of my charging is done at home and no one else is using my chargers, which wouldn't be the case while travelling. Every time I get home, there's a charger waiting for me and I know it is going to work when I plug my car in. Public charging is presently nowhere near that level of availability yet. Charges get broken, ICED (when someone parks a gas car in front of them out of spite or just because they wanted th
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The rental business model is as much about resale as it is about rental. They expect to buy in bulk at steep discounts, then resell before the cars lose too much value. Apparently the Tesla deal was a double whammy - higher than expected maintenance cost, then resale value plunged due to Tesla price cuts. I don't know how demand was for the cars - maybe less there too as you suggest.
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No the majority of rental cars do not drive long distances, they are typically used to drive around locally. As for no home charging, that's an American problem. The last few hotels I've stayed at have had EV charging stations. The last few Hertz EV rentals I've had came with Shell Recharge tokens meaning I had access to virtually every curb side charger in the country.
I'm actually driving a rental right now on holidays. Not an EV this time, but I've been here a week and have driven just over 300km, I would
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EVs are great for renting, I strongly prefer them. No need to go find a filling station before returning it, and start every day with a full charge from the hotel.
Hertz seem to have simply botched it. They chose the wrong cars (Tesla's are expensive to repair and awkward to drive, and associated with Musk), and then didn't get the infrastructure and processes in place to make sure they got charged at the rental locations.
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Warranty (Score:2)
12,000-mile powertrain warranty
I hope that includes the battery. Or it's worthless. Even then, 12,000 miles isn't much for an EV battery. Not enough time to catch all the lemons.
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I'm looking at a used Polestar 2. They come with an 8 year 100,000 mile factory warranty on the battery. https://www.polestar.com/us/po... [polestar.com]
Re: Warranty (Score:2)
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Read the link. If the battery drops below 70% during the 8 year period it’s replaced for free.
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If I occasionally needed 90% of the range, I would occasionally charge my vehicle 10% sooner. Not put it in the shop.
My truck is probably getting less than 90% of the range and horsepower it did when new. It's a gasoline V6.
Why do people go retarded as soon as you say "electric"?
Makes sense for now (Score:2)
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Re: Makes sense for now (Score:2)
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In the early days, you just couldn't hope to compete with hydrocarbon energy densities. The battery tech was at least a generation away if not two.
I'm very confident if you had explained smog and global warming to them, they'd still have chosen oil and put off dealing with those issues.
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Rentals are not universally rented for long drives. In many cases rentals are used a lot, that doesn't mean they go long distances. Many rentals are done so with contracts that may actually limit how far you can drive them. There are many options for many situations. For many EVs are fine, for some they are not.
I recently rented a Polestar 2 from Hertz that was 3 years old and had only 16000km on it. That's about the distance I put on my own Polestar in 9 months, just commuting. Just for fun I looked up cen
Sounds more like a purge of over priced Teslas.. (Score:5, Insightful)
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Yeah, with Tesla you have so many particular things.
A design that emphasizes manufacturing cost at the expense of repairability for abused vehicles, and rentals get abused heavily.
You also have the accounting mess of Tesla's deep price cuts, which sucks for Hertz' accountants when declaring capital value.
High maintenance? (Score:3)
Doesn't exactly make sense. Batteries are lasting longer than manufacturers anticipated and there's a lot less moving parts in an EV. Not sure where they're getting high maintenance costs from.
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I looked this up and "repairs" mean body work and collision repairs. Not normal wear and tear or shit generally breaking.
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From dipshit renters who don't care about the car when driving it, because it's not theirs.
Have you seen how people drive rentals?
NEVER buy a pre-owned rental.
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Tesla crash repair has to be very expensive given that some at least are using single part castings - cheap to make, and all but impossible to repair
The electric future is complicated (Score:2)
An electric mobility researcher I know sums it up nicely: "The future is electric, but the future is not necessarily now."
Basically, for some people going electric makes sense now (and/or they can afford it), and for others (still many more on this planet) that is presently not true. Some countries can force the issue if they want to for whatever reason (e.g., EVs in China; Norway in general: small population, lots of hydro power, they could focus on clean electricity for decades and wisely chose to do so,
Rampant Ignorance (Score:3)
Yeah, I know. I can make up stats with the best of them.
Re: Rampant Ignorance (Score:2)
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You assert they work for a small number, I assert they work for anyone who isn't employed in OTR freight. If I'm driving a long distance - perhaps once a year - it's for pleasure, not to meet a deadline.
If you get to assume everyone's driving cross-country every weekend, I get to assume no one does.
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And as far as Hertz goes, they were dumb to load up on EVs because their business specifically caters to those edge cases where someone may need more than 200 miles of range. Rental lots will be the last bastion of gas cars, long after everyone has an EV for daily driving.
Re: Not only Hertz... (Score:2, Interesting)
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Low resale value is great for the used market. It's not a unique problem with EVs either. You buy a new $200,000 Mercedes S class and it will consistently lose $15,000 a year.
Re: Not only Hertz... (Score:2)
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Worth it to who? Welcome to the tragedy of the commons, you must be new here.
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Personally, I see the low resale value as a benefit if you don't typically buy new. EVs are like a cheat code for today's insane used car prices. Yeah, battery degradation is a thing, but how many more miles do you realistically think you're gonna get out of that used ICE Toyota with 200k on the odorometer anyway? At this point for used, it's a gamble either way.
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But here’s the amazing thing — that’s why you didn’t buy a Zoe and I did.
Also, my new car has a range of 330 miles, which is still not enough for you, but is way more than enough for me.
And amazingly enough, it turns out to be completely feasible to stop after 3 hours and have a bite to eat while the car recharges, and that’s what I always do on longer journeys, largely because after 180 miles of driving (which is how far you get in three hours in the UK), I’m tired and n
Re: Not only Hertz... (Score:5, Insightful)
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I have had a $156k Model X P100D since 2018, and bought a $157k Model X Plaid in 2022.
So you spent three times more than I have ever paid for a car and it does what you want. Good for you. You basically validated my point about price.
He spent 3x more -- each -- than I've spent for *all* my cars combined -- 1969 VW Beetle (free from Grandfather in 1982), a used 1987 Honda Prelude SI (1-year used w/30k miles in '88), a new 2001 Civic Ex and a new 2002 CR-V Ex -- the latter two I still have with 135k and 61k miles respectively.
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Re: Not only Hertz... (Score:2)
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Maybe he doesn't want to fill the back of his Model X with bark dust or gravel?
What a silly question.
Re: Not only Hertz... (Score:2)
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Re: Not only Hertz... (Score:3)
Herz decision was about resale value. When Elon dropped prices, they lost a lot of money. Seeing that he might do it again, they are abandoning evâ(TM)s altogether.
Understandable. But also short sighted.
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He spent 3x more -- each -- than I've spent for *all* my cars combined
True for me + wife as well (probably no surprise, given my username). Wife's used Subaru Outback was the most expensive car we've bought to date - that was $35K during the pandemic.
However I am still leaning towards an EV being my next vehicle, and adding a charger to my house.
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Not 3x more for me, actually... roughly 2x.
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Funnily enough, even adjusted for inflation I bought 6 cars in the past 32 years for the cost of one of theirs. And we, as a family, still drive four of them (our newest car is ~8 years old). Suburbanite speaking ...
Not too long ago I had a solar panel sales person at my house. I live in a hot place (so A/C is a must), and even with that, after we briefly went over our use numbers and cost, he just waved me off and said: don't get solar panels, not worth it. From a sales guy!
If I had the land to put the pan
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You're going to shit yourself when you see used car prices today.
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I bought a 2017 Chevy Bolt EV earlier this year that had a newly installed factory battery with a ten year warranty, and it cost me $15,000 *before* tax incentives that brought the price down to around $8000. It seems to me you can't complain both that (a) EVs cost too much and (b) EVs don't retain resale value, at the same time.
I absolutely agree that it makes no economic sense to buy a new EV at sticker prices not counting tax incentives. That's largely a matter of car companies not having the capability
Re: Not only Hertz... (Score:2)
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Sure. And if you needed a panel van a RAV4 wouldn't work for you but a Transit van would. That wouldn't mean the Transit is good but the RAV4 is bad.
Not everyone is going to need the same thing. We're a two car family, and having the second car a small electric that comfortably seats four adults and charges up in the driveway is super-convenient, even if it's not what I'd use to haul a sheet of plywood or a family of five on a driving vacation.
Re: Not only Hertz... (Score:2)
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I'm saying it depends on your circumstances, and you can't jump to the conclusion that something's stupid because it doesn't happen meet *your* needs. I'd be perfectly happy with my Bolt if it I only had access to one car, but clearly if I had to carry heavy equipment to a construction site it'd be *a stupid choice for me*. But I don't do those things and it's a great choice for me.
Likewise if you're a contractor and drive an F-250, that's a sensible choice for you. If you just use it to drive ten or twe
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I bought a 2017 Chevy Bolt EV earlier this year that had a newly installed factory battery with a ten year warranty.
The recall Bolts with a new battery were an absolute steal. I snagged one myself and with the used EV tax credit was literally an even trade for a '19 Nissan Versa.
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Funny, I have had a $156k Model X P100D since 2018, and bought a $157k Model X Plaid in 2022.
At those prices you prepaid a lot for the fuel. Your $156K P100D has 146k miles on it. At 20 MPG that's 7300 gallons x $4/gal = $29k gasoline cost. The Plaid has used $14k in gasoline. Even assuming electricity is free the break even on fuel cost is many years and miles away.
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Re: Not only Hertz... (Score:2)
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Doesn't driving fast do the same with ICE? At least up until you have to replace or rebuild the engine.
Same deal with the battery - it is replaceable, if expensive. And he mentioned that he isn't seeing much degradation.
Given what he is willingly paying for cars, I doubt the price of the battery is a big deal to him.
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My most recent car purchase was $5k. In fact, most of my car purchases have been around that. And $5k got me a Nissan Leaf with a new battery that needed ~$2k of repairs.
So for $7k I got myself a nice, solid electric car with a brand new warranty replaced battery. It drives great, it has 150 miles range, and it's just a fantastic around-town car. My family has a second gas car when we want to go far.
So there are affordable EV's ou
Re:Not only Hertz... (Score:4, Insightful)
Overstated. EVs are a poor fit for rental market, as they are a poor fit for lower and middle classes and urbanites due to high repair and maintenance costs and inability to charge at home.
But they're a good fit for wealthy suburbanites who can charge at home, and don't have wear and tear issues as much because they don't drive enough to generate wear and tear and generally can afford massive repair bills if/when they suddenly arrive, as well as rapidly growing insurance costs. They do bring status, they are very fun to drive (though they make a lot of people shitty drivers because of how fun they are drive) and they are fairly cheap to run as long as as you use them for a daily commute and not much else.
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Re:Not only Hertz... (Score:5, Insightful)
Problem is likely with the fact that Tesla repairs are actually expensive. It's not that Tesla overcharges for it, it's that it's not designed to be easily repairable. This results in long repairs times, and work hours are one of the primary costs in repairs.
And rentals are under a lot of stress. Owners of expensive cars usually take care of them, and drive them fairly reasonably. Consider your own driving, and compare it to how you would treat a rental. Then compare it to how bottom 10% renters treat rentals.
That's the problem, Rentals get absolutely no concerns of this sort from userbase, and they do get driven a lot by people who are just awful to cars. They get tortured to the extreme. That's where maintenance costs come in.
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Warranty repairs do not cover user induced damage. With rental companies, repairs of user induced damage are a norm.
And Tesla's queues for repairs are awful. That's time when car isn't available for rent.
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Bingo. These were EVs bought to rent to Uber drivers and such. Think "short term lease" for people who aren't sure they want to stay in the business long. Low fuel expenses help, but having a dedicated vehicle is also good, the cost is tax deductible, and if the car breaks they can just pick up another.
The divers tended younger than expected and did a lot more damage than expected, driving how you'd expect teenagers in a powerful car to drive.
Re:Not only Hertz... (Score:4, Insightful)
Hertz is generally incompetent as far as corporations go. They bought all these EVs and didn't install any fast chargers. Customers would get a nearly dead car with Hertz directing them to the nearest public charger. Every rental I used came with a full tank of gasoline.
That and wrongfully having lots of customers arrested. https://www.npr.org/2022/12/06... [npr.org]
What happened with Hertz (Score:3)
Okay, read up on this when the news first hit. Basically, Hertz was trying a new business model: Renting Teslas to Uber drivers.
The problem was, while Hertz charged for insurance, they self-insured, and the Uber drivers trended younger and much more accident prone than expected. Not to mention being otherwise very harsh on the cars.
Their "maintenance costs" includes fixing body damage, apparently.
So they got killed on fixing the Teslas, because like a LOT of modern cars, they're expensive to fix. You wa
Re:Not only Hertz... (Score:4, Interesting)
It's a bit more complicated than that. There are places where EVs are perfectly fine as a rental, e.g. Netherlands, where not only can you charge virtually anywhere, Hertz even give you a Shell Recharge token to use and make it easy.
The issue is, even in the Netherlands the purge is happening. It's not just maintenance, the cost on the books for Hertz is a ludicrous write-off. They bought the cars in bulk, only to have Tesla apply a huge discount on new and existing models effectively handing Hertz a massive impairment charge due to sudden unexpected asset depreciation. Combined with the fact that Hertz's existing contracts for maintenance and repair do not apply to EVs and the company set itself up for failure not because EV was a poor fit, but because it was horrendously bad timing and planning.
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Do I need to post the memes about Tesla's repair costs? With rental, repairs are a very real issue, while they have already eaten the write down on the cost, regardless if they sell now or in three years.
Because I will actually post memes about Tesla's repair costs. I can even post you the hilarious Tesla scams, where Tesla owners desperately try to pass body damage as "this wasn't here while we were parked, give me your insurance information". There are quite a few videos of these. And duration of repairs,
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Other than Hertz itself?
Sure. Here's a story from accident management company data from UK for example:
https://www.activate-group.com... [activate-group.com]
You an find a lot other similar issues. You can also call your local insurance company and ask for Tesla quotes. You'll find them quite expensive specifically because of how expensive they are to repair in most places.
It's quite a meme nowadays, to the point where if you follow car accident etc user video channels, you'll have seen quite a few Tesla owners trying to scam pe
Re: Not only Hertz... (Score:2)
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I'll say that EVs do have a struggle in rental, as the weak point for EV inconvenience is long road trips, and that has a big overlap with rental customers.
For maintenance costs, they are lower in general. What is a problem is repair costs after various accidents. However that's part Tesla design choices to make Tesla's specifically more expensive in ways that would also make ICE cars expensive, if designed the same way. Another is that *all* newer cars are expensive to repair, ICE or EV.
For charging, if yo
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But they're a good fit for wealthy suburbanites who can charge at home
Actually, you don't have to be wealthy, just able to run a wire and park nearby your house. Your home can be a single-wide trailer and as long as there's a free spot in your breaker panel and a driveway in front, you can charge an EV.
Considering how expensive rent can get in some of the more upscale downtown apartments with facilities offered for EV charging, it's not really so much a question of wealth as it is where you've chosen to live.
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Re: So that's kind of the problem (Score:2)
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Note that there are starting to be new EVs that are under the average new car purchase price.
Also, while ICE is more convenient for longer trips, we are talking about trips longer than 200 miles in a day, and the inconvenience is stopping for 30 minutes or so to recharge. A mildly inconvenient road trip 3-4 times a year may be worth it for the day to day lower cost of chargnig an EV versus a gas vehicle. If you are making weekly trips of 600 miles, then I think I'd have to go with ICE, but for more typica
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EVs are fundamentally "household's second car". Primary one has to be the one that works for everything, so it can't be an EV for most people.
Fundamentally, I suspect what will happen is that PHEVs will become more common. The likes of Toyota already made their baseline hybrids a norm in sedans and SUVs after their success in prius, and it works costs wise even for a basic corolla and yaris to be a hybrid. Natural next step is PHEV with bigger battery that can do daily commute in EV mode, and can run as a n
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Expanding to Europe good luck with that. Tesla already is here, and the market over here is already cornered by Tesla, VW, Stellantis etc.. and the chines are also aggressively trying to get in!
Re:So that's kind of the problem (Score:5, Insightful)
And yet sales continue to grow.
I agree that too many Western manufacturers produce crap EVs. Overpriced, poor range, not enough battery warranty. But look at the Chinese ones. Cheap, really good quality, long warranty etc. So naturally instead of letting you buy one for half the price, they slapped tariffs on them.
Re: Not only Hertz... (Score:4, Informative)
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Covered trailers exist, I own one.
Re: Not only Hertz... (Score:2)
arguably, EVs are easier to fuel than ICEs. You just plug it in your garage. For my use case, I would probably use a public charger fewer than 10 times a year. That's a lot less cumbersome than I spend at the gas station per year on my current ICE.
I'll probably get an EV as my next car. Seems a lot more convenient for what I need.
YMMV
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For anyone who has this option -- which includes, for example, about 70% of all UK households -- it isn't merely "arguably" easier to charge an EV than an ICE vehicle, it's *hugely and self-evidently* better. I have used a public charger fewer than 50 times in 9 years of owning EVs. The vast, vast majority of charges are done at home. Once a fortnight, I plug the car in at night and it's ready in the morning. It's faster, cheaper, I'm not having to drive out of my way to do it, I can do other things while t
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