Computer Current: Getting support for Open Source

One commonly quoted reason for the resistance of commercial companies towards open source technology, such as Linux or Apache, is the lack of support. Unless there is a mortar-and-brick establishment behind the product, it's said, companies will not use open source.
Of course, this ignores the fact that there are companies out there whose business model is to provide just that kind of support. There's a short article in the Nov 9 issue of Computer Current Magazine that mentions just two.