Google

Google To Give Security Keys To 'High Risk' Users Targeted by Government Hackers (techcrunch.com) 23

Google has said it will provide 10,000 "high-risk" users with free hardware security keys, days after the company warned thousands of Gmail users that they were targeted by state-sponsored hackers. From a report: The warning, sent by Google's Threat Analysis Group (TAG), alerted more than 14,000 Gmail users that they had been targeted in a state-sponsored phishing campaign from APT28, also known as Fancy Bear, said to be made up of operatives of Russia's GRU intelligence agency. Fancy Bear has been active for more than a decade but it's widely known for hacking into the Democratic National Committee and its disinformation and election influencing campaign in the run-up to the 2016 U.S. presidential election. "These warnings indicate targeting not compromise. If we are warning you there's a very high chance we blocked," Google's TAG director Shane Huntley wrote in a Twitter thread on Thursday. "The increased numbers this month come from a small number of widely targeted campaigns which were blocked."
Apple

Epic Games CEO Tim Sweeney Calls Out Apple for Promoting Its Services in the iPhone Settings Screen (techcrunch.com) 59

Epic Games CEO Tim Sweeney, whose high-profile antitrust lawsuit against Apple is now under appeal, is today calling out the iPhone maker for giving itself access to an advertising slot its competitors don't have: the iPhone's Settings screen. From a report: Some iOS 15 users noticed Apple is now advertising its own services at the top of their Settings, just below their Apple ID. The services being suggested are personalized to the device owner, based on which ones they already subscribe to, it appears. For example, those without an Apple Music subscription may see an ad offering a free six-month trial. However, current Apple Music subscribers may instead see a prompt to add on a service they don't yet have, like AppleCare coverage for their devices.

Sweeney suggests this sort of first-party advertising is an anticompetitive risk for Apple, as some of the services it's pushing here are those that directly compete with third-party apps published on its App Store. But those third-party apps can't gain access to the iPhone's Settings screen, of course --- they can only bid for ad slots within the App Store itself. Writes Sweeney: "New from the guys who banned Fortnite: settings-screen ads for their own music service, which come before the actual settings, and which aren't available to other advertisers like Spotify or Sound Cloud."

Microsoft

Microsoft Has Committed To Right To Repair (vice.com) 53

Microsoft just promised it's going to make it easier for its customers to repair the products it sells in the near future. As first reported by Grist, the company will study the environmental impact of right-to-repair and act on its findings by the end of the next year. From a report: The initiative is a reaction to a shareholder resolution filed in June 2021 that demanded the company seriously consider the environmental impact of making its products easier to repair, which itself was fueled by the broader right to repair movement, which has been gaining steam and momentum for years. The shareholders partnered with As You Sow, a non-profit specializing in shareholder advocacy, to help them put pressure on Microsoft. It seems to have worked.
Crime

Car Thieves Arrested After Using $27,000 Game Boy Device (bbc.com) 104

An anonymous reader quotes a report from the BBC: A gang of car thieves used a handheld device disguised as a Nintendo Game Boy to steal vehicles worth $245,000. Dylan Armer, Christopher Bowes and Thomas Poulson stole five Mitsubishi Outlanders by using the gadget to bypass the cars' security systems. West Yorkshire Police said the device, worth $27,000 could unlock and start a car "in a matter of seconds." The trio, all from Yorkshire, were jailed at Leeds Crown Court after pleading guilty to conspiracy to steal. CCTV footage of the theft showed them unplug the car from its charging point before using the device to unlock and start it. When officers stopped the three men they found the Game Boy-style gadget hidden in a secret compartment of their car. Police said footage recovered from Poulson's phone showed him demonstrating "how quickly and easily the gadget gave them full access to the vehicles, accompanied by a commentary in mocking tones." The force added that the "significant investment required to buy one of the sophisticated devices suggested the thefts were planned and orchestrated crimes."
The Almighty Buck

Google and YouTube Will Cut Off Ad Money For Climate Change Deniers (theverge.com) 248

Google will no longer allow advertisers, publishers, and YouTube creators to monetize content that denies the existence of climate change. The Verge reports: The company detailed the changes in a support document on Thursday. "Today, we're announcing a new monetization policy for Google advertisers, publishers and YouTube creators that will prohibit ads for, and monetization of, content that contradicts well-established scientific consensus around the existence and causes of climate change," the Google Ads team said in the document. "This includes content referring to climate change as a hoax or a scam, claims denying that long-term trends show the global climate is warming, and claims denying that greenhouse gas emissions or human activity contribute to climate change."

Google says it will use a mix of automated tools and human reviews to enforce the policy. "When evaluating content against this new policy, we'll look carefully at the context in which claims are made, differentiating between content that states a false claim as fact, versus content that reports on or discusses that claim," Google said. Ads will still be allowed on climate topics like public debates on climate policy, research, and more, according to Google.

OS X

Steve Jobs Tried To Convince Dell To License Mac Software (cnet.com) 42

It's been 10 years since the death of Steve Jobs. Michael Dell talks about his memories of the tech icon, including when Jobs tried to convince Dell to license Mac software to run on Intel-based PCs. CNET reports: Fast forward to 1993. Jobs, ousted from Apple after a fallout with the company's board in 1985, had started a new company, called Next, and created a beautiful (but expensive) workstation, with its own operating system, as well as software called WebObjects for building web-based applications. Dell says Jobs came to his house in Texas several times that year, trying to convince him to use the Next operating system on Dell PCs, by arguing that it was better than Microsoft's Windows software and could undermine the Unix workstation market being touted by Sun Microsystems. The problem, Dell says he told Jobs, was that there were no applications for it and zero customer interest. Still, Dell's company worked a little bit with Next and used WebObjects to build its first online store in the mid-'90s.

In 1997, Jobs rejoined a struggling Apple after it acquired Next for $429 million, and he pitched Dell on another business proposal (as Jobs was evaluating Apple's Mac clone licensing project, which he ultimately shut down). Jobs and his team had ported the Mac software, based on Next's Mach operating system, and had it running on the Intel x86 chips that powered Dell PCs. Jobs offered to license the Mac OS to Dell, telling him he could give PC buyers a choice of Apple's software or Microsoft's Windows OS installed on their machine. "He said, look at this -- we've got this Dell desktop and it's running Mac OS," Dell tells me. "Why don't you license the Mac OS?" Dell thought it was a great idea and told Jobs he'd pay a licensing fee for every PC sold with the Mac OS. But Jobs had a counteroffer: He was worried that licensing scheme might undermine Apple's own Mac computer sales because Dell computers were less costly. Instead, Dell says, Jobs suggested he just load the Mac OS alongside Windows on every Dell PC and let customers decide which software to use -- and then pay Apple for every Dell PC sold.

Dell smiles when he tells the story. "The royalty he was talking about would amount to hundreds of millions of dollars, and the math just didn't work, because most of our customers, especially larger business customers, didn't really want the Mac operating system," he writes. "Steve's proposal would have been interesting if it was just us saying, "OK, we'll pay you every time we use the Mac OS" -- but to pay him for every time we didn't use it ... well, nice try, Steve!" Another problem: Jobs wouldn't guarantee access to the Mac OS three, four or five years later "even on the same bad terms." That could leave customers who were using Mac OS out of luck as the software evolved, leaving Dell Inc. no way to ensure it could support those users. Still, Dell acknowledges the deal was a what-could-have-been moment in history. [...] That different direction led to Jobs continuing to evolve the Next-inspired Mac OS and retooling the Mac product line, including adding the candy-colored iMac in mid-1998.

The Internet

Cloudflare Doesn't Have To Cut Off Copyright-Infringing Websites, Judge Rules (arstechnica.com) 21

An anonymous reader writes: Cloudflare is not liable for the copyright infringement of websites that use its content-delivery and security services, a federal judge ruled yesterday. Cloudflare was sued in November 2018 by Mon Cheri Bridals and Maggie Sottero Designs, two wedding dress manufacturers and sellers that alleged Cloudflare was guilty of contributory copyright infringement because it didn't terminate services for websites that infringed on the dressmakers' copyrighted designs. The companies sought a jury trial, but Judge Vince Chhabria yesterday granted Cloudflare's motion for summary judgment in a ruling (PDF) in US District Court for the Northern District of California. Chhabria noted that the dressmakers have been harmed "by the proliferation of counterfeit retailers that sell knock-off dresses using the plaintiffs' copyrighted images," and that they have "gone after the infringers in a range of actions, but to no avail -- every time a website is successfully shut down, a new one takes its place." [...] While the ruling resolves the lawsuit's central question in Cloudflare's favor, the judge scheduled a case management conference for October 27 "to discuss what's left of the case."

A defendant is liable for contributory copyright infringement if it has knowledge of another's infringement and materially contributes to or induces that infringement, the judge noted in his ruling against the dressmakers. "Simply providing services to a copyright infringer does not qualify as a 'material contribution,'" he wrote. "Rather, liability in the Internet context follows where a party 'facilitate[s] access' to infringing websites in such a way that 'significantly magnif[ies]' the underlying infringement." Although a defendant can be found to materially contribute to copyright infringement if it acts as "an essential step in the infringement process," this should not be interpreted too broadly, the judge wrote. "As the Ninth Circuit has recognized, the language used in these tests is 'quite broad' and could encompass much innocuous activity if considered out of context. An analysis of contributory copyright infringement must therefore be cognizant of the facts in the key cases in which liability has been found," Chhabria wrote.

Mon Cheri Bridals and Maggie Sottero Designs alleged that Cloudflare contributes to copyright infringement by providing performance-improvement services, including its content-distribution network and caching capabilities that improve the quality of webpages and make them load faster, Chhabria wrote. But the "plaintiffs have not presented evidence from which a jury could conclude that Cloudflare's performance-improvement services materially contribute to copyright infringement. The plaintiffs' only evidence of the effects of these services is promotional material from Cloudflare's website touting the benefits of its services. These general statements do not speak to the effects of Cloudflare on the direct infringement at issue here." The plaintiffs did not prove that the faster website-load times enabled by Cloudflare "would be likely to lead to significantly more infringement." Additionally, Cloudflare removing infringing material from its cache would not prevent users from seeing the copyrighted images. "[R]emoving material from a cache without removing it from the hosting server would not prevent the direct infringement from occurring," Chhabria wrote.

United States

Taiwan's TSMC, After US Request, Says It Won't Leak Sensitive Info (reuters.com) 41

Taiwan chipmaker TSMC will not leak any sensitive company information as part of a White House request for details on the ongoing semiconductor crisis that has forced cuts to U.S. auto production, the company's general counsel said. From a report: The White House made the request to automakers, chip companies and others last month. Secretary of Commerce Gina Raimondo said a voluntary request for information within 45 days on the chips crisis would boost supply chain transparency and that if companies did not answer the voluntary request "then we have other tools in our tool box that require them to give us data." The issue has caused concern in Taiwan that companies like Taiwan Semiconductor Manufacturing Co, the world's largest contract chipmaker and a major Apple supplier, would have to hand over sensitive data. "Don't worry. We definitely will not leak our company's sensitive information, especially that related to customers," TSMC's general counsel Sylvia Fang said on Wednesday, in comments provided by the company on Thursday. "Customer trust is one of the key elements to our company's success," she added. "If this is to resolve supply chain issues, we will see how best we can do to help them. We have done so many things. For the part of auto chips, we've tried to increase output and prioritize auto chips to a certain degree."
Firefox

Firefox Now Shows Ads As Sponsored Address Bar Suggestions (bleepingcomputer.com) 140

waspleg writes: Mozilla is now showing ads in the form of sponsored Firefox contextual suggestions when U.S. users type in the URL address bar. Mozilla says the feature was introduced with Firefox 92 in September to fund development and optimization. Mozilla describes Firefox Suggest contextual suggestions as opt-in, in BleepingComputer's tests and from what users have reported, the feature is on by default.

Furthermore, Firefox doesn't tag the ads displayed via Firefox Suggest. There is no clear way to identify what a sponsored suggestion and what a regular unsponsored suggestion should look like.

The only way Firefox users will know whether a sponsored suggestion is an ad would be by looking at the URL, but, in many cases, the URL is not clearly visible.

Microsoft

Microsoft Makes a Mouse From Recycled Ocean Plastic (microsoft.com) 49

New submitter myinnerbanjo writes: With plastics in oceans becoming more and more of a global disaster, Microsoft uses recycled ocean plastic to create a new computer mouse:

"We wanted to do something that's different," said Corinne Holmes, director of environmental compliance, Windows & Devices. "I don't want the clean stuff. We wanted to push the bar. This plastic wasn't from a collection bin sitting on the beach. It was recovered out of a river. It's dirty. It was sitting there for six months, not three weeks."


Businesses

Africa Internet Riches Plundered, Contested by China Broker (sfgate.com) 55

An anonymous reader shares a report: Outsiders have long profited from Africa's riches of gold, diamonds, and even people. Digital resources have proven no different. Millions of internet addresses assigned to Africa have been waylaid, some fraudulently, including through insider machinations linked to a former top employee of the nonprofit that assigns the continent's addresses. Instead of serving Africa's internet development, many have benefited spammers and scammers, while others satiate Chinese appetites for pornography and gambling. New leadership at the nonprofit, AFRINIC, is working to reclaim the lost addresses. But a legal challenge by a deep-pocketed Chinese businessman is threatening the body's very existence. The businessman is Lu Heng, a Hong Kong-based arbitrage specialist. Under contested circumstances, he obtained 6.2 million African addresses from 2013 to 2016. That's about 5% of the continent's total -- more than Kenya has.

The internet service providers and others to whom AFRINIC assigns IP address blocks aren't purchasing them. They pay membership fees to cover administrative costs that are intentionally kept low. That left lots of room, though, for graft. When AFRINIC revoked Lu's addresses, now worth about $150 million, he fought back. His lawyers in late July persuaded a judge in Mauritius, where AFRICNIC is based, to freeze its bank accounts. His company also filed a $80 million defamation claim against AFRINIC and its new CEO. It's a shock to the global networking community, which has long considered the internet as technological scaffolding for advancing society. Some worry it could undermine the entire numerical address system that makes the internet work.

Apple

Apple App Store Payment Rules Anti-competitive, Dutch Watchdog Finds (reuters.com) 20

The Dutch antitrust authority has found that Apple's rules requiring software developers to use its in-app payment system are anti-competitive and ordered it to make changes, Reuters reported on Thursday, in the latest regulatory setback for the iPhone maker. From a report: Apple's app-store payment policies, in particular its requirement that app developers exclusively use its payment system where commissions range between 15% and 30%, have long drawn complaints from developers. The Dutch investigation into whether Apple's practices amounted to an abuse of a dominant market position was launched in 2019 but later reduced in scope to focus primarily on dating market apps. They included a complaint from Match Group, owner of the popular dating service Tinder, which said Apple's rules were hindering it from direct communications with its customers about payments. The Netherlands' Authority for Consumers and Markets (ACM) last month informed the U.S. technology giant of its decision, making it the first antitrust regulator to make a finding the company has abused market power in the app store, though Apple is facing challenges in multiple countries.
Japan

Apple and Google Under Antitrust Scrutiny in Japan for Mobile OS (nikkei.com) 9

Japan's Fair Trade Commission will investigate whether Apple and Google are leveraging their dominance in the smartphone operating system market to eliminate competition and severely limit options for consumers. From a report: The study will involve interviews and surveys with OS operators, app developers and smartphone users, commission Secretary-General Shuichi Sugahisa told reporters Wednesday. The initiative will explore market conditions not only for smartphones, but for smartwatches and other wearables. The antitrust watchdog will compile a report outlining OS market structure and the reason why competition has remained static. The commission will work with the central government's Digital Market Competition Council, which is moving forward with its own market probe. Practices found to be anticompetitive will be itemized in the report, along with possible violations of Japan's law against monopolies. In February, the government implemented the Act on Improving Transparency and Fairness of Digital Platforms. If officials decide that the law applies to the OS market, OS operators will be told to submit regular reports on transactions to the Ministry of Economy, Trade and Industry. In Japan, Apple's iOS commands a nearly 70% share among smartphone operating systems while Android's share stands at 30%. Any developer of apps -- whether they specialize in music, streaming videos, e-books or mobile games -- need to match the software with specifications of the operating systems if they want to appear on smartphones.
Google

Google Maps Can Now Show You the Most Fuel-Efficient Route (fastcompany.com) 56

Google has introduced a number of new "eco-friendly routing" tools to Google Maps, including the ability to view the route that's most fuel-efficient, and how much you can save on fuel with a slight detour. Here's a list of the new features rolling out for consumers, as reported by Fast Company: 1.) When you search for flights on Google, you'll see the CO2 emissions for each flight, with green badges for the lowest-footprint options. The tool also calculates emissions per seat; first-class seats have a larger footprint since they take up more of the plane.
2.) If you search for appliances like furnaces in the U.S., you'll now see suggestions in Google's Shopping tab for the most cost-effective and sustainable options.
3.) Google Finance now shows sustainability scores for companies, based on data from the nonprofit CDP, and the tool will soon also include a sustainability score for your whole portfolio.
4.) If you search for hotels, you'll see information about the sustainability of different hotels.
5.) In cities that offer bike navigation directions, a new "lite navigation" option will soon be available that lets cyclists easily see their progress, ETA updates, and elevation along the route without having to leave their screen on continuously.
6.) Information about bike and scooter share locations will expand to 300 cities around the world.
7.) Nest is offering a new service that will let you shift heating and cooling to the times that the grid is cleanest or the energy is least expensive. Another option will let consumers buy renewable energy credits for the energy they're using at home.
8.) In new pilots in Israel and Brazil, Google is testing the use of AI to optimize traffic lights. In early results, the intervention saves fuel use (and time, waiting at lights) by 10% to 20%.

Windows

Microsoft Shares Windows 11 TPM Check Bypass For Unsupported PCs (bleepingcomputer.com) 74

Microsoft has published a new support webpage where they provide an official method to bypass the TPM 2.0 and CPU checks (TPM 1.2 is still required) and have Windows 11 installed on unsupported systems. Bleeping Computer reports: [I]t looks like Microsoft couldn't ignore the fact that bypassing TPM checks is fairly simple, so to avoid having people breaking their systems by using non-standardized third-party scripts, they decided to just give users an official way to do it. Installing Windows 11 on unsupported hardware comes with some pitfalls that users must be aware of, and in some cases, agree to before the operating system will install. "Your device might malfunction due to these compatibility or other issues. Devices that do not meet these system requirement will no longer be guaranteed to receive updates, including but not limited to security updates," Microsoft explains in a new support bulletin. [Y]ou will still require a TPM 1.2 security processor, which many will not likely have. If you are missing a TPM 1.2 processor, you can bypass all TPM checks by using this script that deletes appraiser.dll during setup. To use the new AllowUpgradesWithUnsupportedTPMOrCPU bypass to install Windows 11 on devices, Microsoft instructs you to perform the following steps:

1. Please read all of these instructions before continuing. 2. Visit the Windows 11 software download page, select "Create tool now," and follow the installation instructions to create a bootable media or download an ISO. 3. On Windows, click 'Start', type 'Registry Editor' and click on the icon to launch the tool. 4. Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\Setup\MoSetup Registry key and create a new "REG_DWORD" value named "AllowUpgradesWithUnsupportedTPMOrCPU" and set it to "1". Alternatively, you can download a premade Registry file that you can double-click on and merge it to create the above value for you. 5. Reboot your system

Having done all that, you may now upgrade to Windows 11 by double-clicking on the downloaded ISO file and running Setup.exe or by using the bootable Windows 11 media you created in Step 1. Microsoft states that standard installation options such as 'Full Upgrade', 'Keep Data Only', and 'Clean Install', will all be available as usual.

AI

A Blank Wall Can Show How Many People Are in a Room and What They're Doing (scientificamerican.com) 23

Stare at a blank wall in any room, and you are unlikely to learn much more than the paint color. But a new technology can inconspicuously scan the same surface for shadows and reflections imperceptible to the human eye, then analyze them to determine details, including how many people are in the room -- and what they are doing. From a report: This could be used to spy on activity from around a corner, learn more from a partial view of a space or watch someone avoiding a camera's line of sight. As people move around a room, their bodies block a portion of any available light to create subtle and indistinct "soft shadows" on walls. Brightly colored clothing can cast a dim, reflected glow. But these faint signals are usually drowned out by ambient light from a main source. "If we could do something like subtracting this ambient term from whatever we are observing, then you would just be left with camera noise -- and signal," says Prafull Sharma, a graduate student at the Massachusetts Institute of Technology. Sharma and other M.I.T. researchers isolated that ambient term by filming a wall in a room as its occupants moved around and averaging the frames over time.

This eliminated the shifting shadows cast by the humans, leaving only the light from the main source, plus shadows from furniture or other stationary objects. Then the researchers removed this term from the video in real time, revealing moving shadows on the wall. Next, Sharma's team recorded blank walls in several more rooms in which the researchers enacted various scenarios and activities. Groups of one or two people moved around outside the camera's view. Others crouched, jumped or waved their arms. Then the team fed the videos into a machine-learning model to teach it which soft shadow patterns indicated which behavior. The resulting system can automatically analyze footage of a blank wall in any room in real time, determining the number of people and their actions. The work was accepted as an oral presentation at the 2021 International Conference on Computer Vision in October. Although this system can function without calibration in any room, it performs poorly in dim lighting or in the presence of a flickering light source such as a television.

Privacy

Apple Says Apps Must Offer a Way To Delete Your Account Starting In Early 2022 (engadget.com) 23

Apple says that as of January 31st, 2022, all applications will need to offer people a method of deleting their accounts. This applies to all iOS, iPadOS and macOS apps. Engadget reports: The company announced this requirement alongside other App Store guideline changes at the Apple Worldwide Developers Conference in June as part of a push to give users more control over their data. As The Verge notes, Apple is only requiring developers to let people "initiate deletion of their account from within the app," so apps might send you to a website or even a chat with an agent before you can actually close your account.
AMD

Windows 11 Might Tank Ryzen CPU Performance, AMD Warns (pcworld.com) 54

AMD said Windows 11 can cut game performance on Ryzen CPUs by 10 to 15 percent, and the operating system may not utilize AMD's "preferred core" technology, but a fix is in the works. PCWorld reports: A support note on AMD's web site published this week said Windows 11 may increase L3 cache latency a whopping threefold, which can cause slowdowns in latency sensitive applications. Lighter duty, cache-sensitive games might see a 3 percent to 5 percent hit, and lighter-duty games as e-sports titles could see frame rates drop from 10 to 15 percent. AMD also said its "preferred core" feature, which tells the operating system which core in each CPU can hit the highest clock, also doesn't work right in Windows 11. Each CPU is tested to see which core will run the fastest at the factory and is marked so the OS will dispatch tasks to that "preferred core." Since Windows 11 doesn't seem to work with it right now, any performance bump from using the best core wouldn't happen. The company said the performance cost would be most noticeable in CPUs with more than 8 cores and with TDP ratings above 65 watts.
Security

Navy Facebook Account Hacked To Stream 'Age of Empires' (vice.com) 37

An anonymous reader quotes a report from Motherboard: The U.S. Navy has lost control of the official Facebook page for its destroyer-class warship, the USS Kidd. Someone has hacked the page and, for the past two days, done nothing but stream Age of Empires. The first stream went on for four hours. As first reported by Task & Purpose, the USS Kidd lost control of its Facebook account at 10:26 p.m. on October 3. The destroyer class warship then streamed Age of Empires for four hours under the headline "Hahahahaha." It's since streamed Age of Empires five more times, each time for at least an hour. Whoever is playing sucks, because they never make it past the Stone Age. As of this writing, the six videos are still up and watchable. The Navy confirmed to Task & Purpose that it had been hacked, adding: "We are currently working with Facebook technical support to resolve the issue."
IT

How Downdetector Has Become Go-To Site for Online Disruptions (bloomberg.com) 26

An anonymous reader shares a report: When Facebook's platforms went down early on Oct. 4, the online tracker Downdetector was among the first places users looked to find out what was happening. Downdetector, which uses crowdsourcing to track outages, recognized Facebook's problems were dramatically different than a typical outage. Its system automatically released a notification, including a tweet, informing the internet of the disruption. The outage was among the biggest ever declared by Downdetector, said Luke Deryckx, chief technology officer at closely held Ookla LLC, the Seattle-based company that owns it. "Downdetector is a vehicle for users to report their experience," he said, adding that the company crowdsources "users' relationship with the internet." "In this case, we'd received a clear and almost instantaneous signal that there was a Facebook-related outage."

The idea of Downdetector was born over drinks at a bar in Haarlem, a city in the Netherlands, in February 2012. Tom Sanders and Sander van de Graaf were both working at IDG Communications Inc., the media publisher of magazines including CIO and Computerworld. Van de Graaf was a developer, and Sanders was the editor in chief. Readers would often call the newsroom to report an online outage at a company or service provider, but the reporters would often get no response -- or have to wait hours -- when they called to ask about the disruption. "We thought, wouldn't there be ways to automate this so we didn't have to check with the press office and we could get the data directly ourselves?" Van de Graaf said.

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