theodp writes: Android users have long complained publicly that it's way too easy to accidentally dial 911. So it's pretty astonishing that it took a team of Google Researchers and San Francisco Department of Emergency Management government employees to figure out that butt-dialing was increasing the number of 911 calls. The Google 9-1-1 Team presented its results in How Googlers helped San Francisco Use Data Science to Understand a Surge in 911 Calls, a Google-sponsored presentation at the Code for America Summit, and in San Francisco's 9-1-1 Call Volume Increase, an accompanying 26-page paper.
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