AI

Generative AI Already Taking White Collar Jobs and Wages in Online Freelancing World (ft.com) 76

An anonymous reader shares a report: In an ingenious study published this summer, US researchers showed that within a few months of the launch of ChatGPT, copywriters and graphic designers on major online freelancing platforms saw a significant drop in the number of jobs they got, and even steeper declines in earnings. This suggested not only that generative AI was taking their work, but also that it devalues the work they do still carry out.

Most strikingly, the study found that freelancers who previously had the highest earnings and completed the most jobs were no less likely to see their employment and earnings decline than other workers. If anything, they had worse outcomes. In other words, being more skilled was no shield against loss of work or earnings. But the online freelancing market covers a very particular form of white-collar work and of labour market. What about looking higher up the ranks of the knowledge worker class? For that, we can turn to a recent, fascinating Harvard Business School study, which monitored the impact of giving GPT-4, OpenAI's latest and most advanced offering, to employees at Boston Consulting Group.

Social Networks

Tumblr Is Reportedly On Life Support As Its Latest Owner Reassigns Staff (arstechnica.com) 54

Tumblr may be nearing its end after its management sent memos to staff with the Lord Tennyson quote about having "loved and lost." Ars Technica reports: Internet statesman and Waxy.org proprietor Andy Baio posted what is "apparently an internal Automattic memo making the rounds on Tumblr" to Threads. The memo, written to employees at WordPress.com parent company Automattic, which bought Tumblr from Verizon's media arm in 2019, is titled or subtitled "You win or you learn." The posted memo states that a majority of the 139 employees working on product and marketing at Tumblr (in a team apparently named "Bumblr") will "switch to other divisions." Those working in "Happiness" (Automattic's customer support and service division) and "T&S" (trust and safety) would remain.

"We are at the point where after 600+ person-years of effort put into Tumblr since the acquisition in 2019, we have not gotten the expected results from our effort, which was to have revenue and usage above its previous peaks," the posted memo reads. After quotes and anecdotes about love, loss, mountain climbing, and learning on the journey, the memo notes that nobody will be let go and that team members can make a ranked list of their top three preferred assignments elsewhere inside Automattic.

AI

Fakespot Chat, Mozilla's First LLM, Lets Online Shoppers Research Products Via an AI Chatbot (techcrunch.com) 12

An anonymous reader quotes a report from TechCrunch: Earlier this year, Mozilla acquired Fakespot, a startup that leverages AI and machine learning to identify fake and deceptive product reviews. Now, Mozilla is launching its first LLM (large language model) with the arrival of Fakespot Chat, an AI agent that will help consumers as they shop online by answering questions about the product or even suggesting questions that could be useful in your product research. [...] Fakespot has been using AI, including generative AI technologies, to make the online shopping process more trustworthy, not less. For instance, it launched a generative AI feature called Pros and Cons last year, that could replace the need for reading reviews by writing up its own summaries of a product's positives and negatives. The feature was trained on billions of data points, with the model itself using five different models under its hood, the company said.

This week, Fakespot Chat launched into testing, allowing shoppers to ask an AI chatbot about a product they're considering, similar to how you could ask a salesperson for help if you were shopping in a physical store in the real world. The technology uses AI and machine learning to sort through the product reviews, sorting real from fake, to answer the user's questions. The information from your chat session is saved to improve the experience for others, Mozilla notes, but users don't have to create an account or divulge personal information for the experience to work. The feature is available via the Fakespot Analyzer or it can be used on an Amazon.com product from Fakespot's browser extension. For the former, you'd copy and paste the URL of the product into the analyzer to ask your questions, but if using the browser add-on, the analysis starts automatically. When the analysis is complete, Fakespot Chat appears on the right-hand side of the analysis page alongside other features, like Pros and Cons, as well as Fakespot's Review Grades and Highlights. You can then interrogate the AI agent about the product as you weigh your purchase decisions.

Communications

Internet Providers Say the FCC Should Not Investigate Broadband Prices 64

Internet service providers and their lobby groups are fighting a US plan to prohibit discrimination in access to broadband services. In particular, ISPs want the Federal Communications Commission to drop the plan's proposal to require that prices charged to consumers be non-discriminatory. From a report: In 2021, Congress required the Federal Communications Commission to issue rules "preventing digital discrimination of access based on income level, race, ethnicity, color, religion, or national origin" within two years. FCC Chairwoman Jessica Rosenworcel last month released her draft plan to comply with the congressional mandate and scheduled a November 15 commission vote on adopting final rules. The plan is likely to pass in a party-line vote as Rosenworcel has a 3-2 Democratic majority, but aspects of the draft could be changed before the vote. Next week's meeting could be a contentious one, judging by a statement issued Monday by Republican Commissioner Brendan Carr.

Carr described Rosenworcel's proposal as "President Biden's plan to give the administrative state effective control of all Internet services and infrastructure in the US." He also objects to the Rosenworcel plan's statement that the FCC rules may apply to entities that are not broadband providers, such as landlords, if they "impede equal access to broadband Internet access service." Consumer advocates generally support the proposal but say the planned system for handling complaints, ISP responses, and investigations is not transparent enough, reducing the system's potential to act as a deterrent. Consumer advocates also say Internet users who have already been harmed by discrimination may not get any relief because the proposed rules do not apply retroactively. ISPs including Comcast, Charter, AT&T, and Verizon have held a flurry of meetings with FCC officials and commissioners in which they argued that the rules are too broad.
Google

Google Only Improves Products Under Pressure, US Argues (bloomberg.com) 29

Google -- under fire in court for allegedly resting on its laurels thanks to its 90% market dominance -- only made an effort to beef up the quality of its search engine in the European Union after being hit by a record antitrust fine, according to internal documents revealed in the US Justice Department's monopolization case against the tech giant. From a report: The Justice Department is arguing at a trial in Washington that Google's failure to improve its products -- unless put under pressure -- proves that it's illegally maintaining its monopoly. Alphabet's Google planned to improve its European search results only after a record 2018 European antitrust fine, according to the documents, which revealed that Google executives discussed a plan dubbed "Go Big in Europe."

The plan aimed to improve results in France and Germany in 2019 and 2020 with changes such as adding post-game soccer video highlights, more local content and news, pronunciation practice for different languages and more information on local television options available for streaming. The catalyst was a 2018 EU antitrust order that forced Google to offer a choice screen giving Android phone users five search engine options to choose from, according to US antitrust enforcers trying the case.

AI

The Humane Ai Pin Launches Its Campaign To Replace Phones (bloomberg.com) 85

Humane, the startup founded by former Apple design and engineering team Imran Chaudhri and Bethany Bongiorno, has officially launched its long-awaited Ai Pin -- making a splashy foray into the nascent field of artificial intelligence hardware. From a report: The device can magnetically clip onto clothing and will cost $699 with a $24-a-month subscription -- which will come with unlimited data and phone calls. The company also said it would partner with T-Mobile for phone service and Microsoft and OpenAI for AI technology. The device will be available to order starting Nov. 16.

Tech and AI enthusiasts have watched Humane closely after Chaudhri and Bongiorno, husband-and-wife co-founders, started the company in 2018. It has kept most of its work under wraps, with some notable exceptions. In April, Chaudhri gave a demo of the device at a TED Talk. In September, the pin adorned models including Naomi Campbell at Paris Fashion Week. The Humane Ai Pin is meant to eventually be a smartphone replacement. The subscription plan comes with its own phone number, and it doesn't need to be paired with a phone. The device is screenless, and people will interact with it via voice, touchpad, gesture or by holding up objects. It also features a laser projector that can emit text onto the user's hand.

Google

Google Offered Epic $147 Million To Launch Fortnite on the Play Store (theverge.com) 21

Google has confirmed in court that Epic was offered a $147 million deal to launch its hit game Fortnite on Android's Google Play Store. From a report: The deal, which Google's VP of Play partnerships, Purnima Kochikar, says was approved and presented to Epic but not accepted, would have seen the money dispensed over a three-year period of "incremental funding" (ending in 2021) to the games publisher. It was meant to stem a potential "contagion" of popular apps bypassing Android's official store and, with it, Google's lucrative in-app purchase fees.

Epic launched Fortnite on Android in 2018 directly through its website, avoiding the Play Store. That allowed it to sell Fortnite's in-game currency, V-Bucks, without paying the commission required of Play Store apps. It relented in 2020, saying that "scary, repetitive security pop-ups" and other factors had put it at a severe disadvantage. But in an antitrust lawsuit filed later that year -- and currently being argued before a jury -- it alleged its initial decision had thrown Google into a panic. It cited internal documents claiming Google feared a "contagion risk" if other game developers (including Blizzard, Valve, Sony, and Nintendo) followed Epic's lead, and it claimed Google attempted to forestall it by offering special benefits or even buying Epic.

AI

Big Tech Wants AI Regulation. The Rest of Silicon Valley is Skeptical. 68

After months of high-level meetings and discussions, government officials and Big Tech leaders have agreed on one thing about artificial intelligence: The potentially world-changing technology needs some ground rules. But many in Silicon Valley are skeptical. WashingtonPost: A growing group of tech heavyweights -- including influential venture capitalists, the CEOs of midsize software companies and proponents of open-source technology -- are pushing back, claiming that laws for AI could snuff out competition in a vital new field. To these dissenters, the willingness of the biggest players in AI, such as Google, Microsoft and ChatGPT maker OpenAI to embrace regulation is simply a cynical ploy by those firms to lock in their advantages as the current leaders, essentially pulling up the ladder behind them. These tech leaders' concerns ballooned last week, when President Biden signed an executive order laying out a plan to have the government develop testing and approval guidelines for AI models -- the underlying algorithms that drive "generative" AI tools such as chatbots and image-makers.

"We are still in the very early days of generative AI, and it's imperative that governments don't preemptively anoint winners and shut down competition through the adoption of onerous regulations only the largest firms can satisfy," said Garry Tan, the head of Y Combinator, a San Francisco-based start-up incubator that helped nurture companies including Airbnb and DoorDash when they were just starting. The current discussion hasn't incorporated the voices of smaller companies enough, Tan said, which he believes is key to fostering competition and engineering the safest ways to harness AI. Companies like influential AI start-up Anthropic and OpenAI are closely tied to Big Tech, having taken huge amounts of investment from them.

"They do not speak for the vast majority of people who have contributed to this industry," said Martin Casado, a general partner at venture capital firm Andreessen Horowitz, which made early investments in Facebook, Slack and Lyft. Most AI engineers and entrepreneurs have been watching the regulatory discussions from afar, focusing on their companies instead of trying to lobby politicians, he said. "Many people want to build, they're innovators, they're the silent majority," Casado said. The executive order showed those people that regulation could come sooner than expected, he said. Casado's venture capital firm sent a letter to Biden laying out its concerns. It was signed by prominent AI start-up leaders including Replit CEO Amjad Masad and Mistral's Arthur Mensch, as well as more established tech leaders such as e-commerce company Shopify's CEO Tobi Lutke, who had tweeted "AI regulation is a terrible idea" after the executive order was announced.
Social Networks

Omegle Shuts Down After 15 Years (techcrunch.com) 58

Omegle, a popular online chat service that allowed individuals to connect and chat with strangers, has shut down after 15 years citing growing misuse of the platform, including in committing "unspeakably heinous crimes." From a report: The site, founded in 2009 by a then 18-year-old programmer and high school student Leif K-Brooks, was bootstrapped throughout its existence. Though it waned in popularity over the years, it still pulled about 50 million visitors last month, according to analytics firm SimilarWeb.
Open Source

Meta Taps Hugging Face For Startup Accelerator To Spur Adoption of Open Source AI Models (techcrunch.com) 8

An anonymous reader quotes a report from TechCrunch: Facebook parent Meta is teaming up with Hugging Face and European cloud infrastructure company Scaleway to launch a new AI-focused startup program at the Station F startup megacampus in Paris. The underlying goal of the program is to promote a more "open and collaborative" approach to AI development across the French technology world. The timing of the announcement is notable, coming amid a growing push for regulation and a marked conflict between the "open" and "closed" AI realms. [...]

While Meta itself has been open sourcing its own generative AI models, Hugging Face -- a billion-dollar VC-backed startup in its own right -- has set out its stall as a sort of open source alternative to OpenAI, replete with open alternatives to the likes of ChatGPT and spearheading community projects such as BigScience. So in many ways, Meta and Hugging Face's tie-up today makes a great deal of sense, given their respective stances on the whole "open" versus "closed" AI discussion. "For me, open source AI is the most important topic of the decade as it is the cornerstone toward democratizing ethical AI," Hugging Face CEO Clement Delangue said in a statement.

From today through December 1 (2023), startups can apply to join the new "AI Startup Program" at Station F, with five winners proceeding to the accelerator program that will run from January to June. The chosen startups, selected by a panel of judges from Meta, Hugging Face and French cloud company Scaleway, will have at least one thing in common -- they will be working on projects substantively built on open foundation models, or at the very least can demonstrate a "willingness to integrate these models into their products and services," according to the announcement issued by Meta today. "With the proliferation of foundation models and generative artificial intelligence models, the aim is to bring the economic and technological benefits of open, state-of-the-art models to the French ecosystem," the announcement noted. Indeed, the winning startups will receive mentoring from researchers and engineers at Meta, gain access to Hugging Face's various platforms and tools, and compute resources from Scaleway.

Transportation

Cruise Recalls All of Its Self Driving Cars To Fix Their Programming (cnn.com) 31

Long-time Slashdot reader destinyland shares a report from CNN Business: Cruise, General Motors' self-driving vehicle subsidiary, has recalled all 950 of its autonomous vehicles for a software update. Late last month, Cruise paused all its public testing operations while it investigated the incident that led to the recall. [...]

The update will alter the way the car responds after an impact is detected. In [that infamous San Francisco accident], the vehicle had incorrectly determined that it was struck on the side rather than hitting something in the front, according to a report (PDF) Cruise filed with NHTSA. The report did not detail exactly what the software update changes, only that it "remedies the issue described in this notice."

The cars can be returned to service once the updates are completed, Cruise said in its report to NHTSA. Cruise doesn't sell its self-driving vehicles so all the cars are owned by either Cruise or GM, which produces the heavily modified Chevrolet Bolt electric vehicles. The company will perform the software updates itself.

The Courts

Court Rules Automakers Can Record and Intercept Owner Text Messages (therecord.media) 89

An anonymous reader quotes a report from The Record: A federal judge on Tuesday refused to bring back a class action lawsuit alleging four auto manufacturers had violated Washington state's privacy laws by using vehicles' on-board infotainment systems to record and intercept customers' private text messages and mobile phone call logs. The Seattle-based appellate judge ruled that the practice does not meet the threshold for an illegal privacy violation under state law, handing a big win to automakers Honda, Toyota, Volkswagen and General Motors, which are defendants in five related class action suits focused on the issue. One of those cases, against Ford, had been dismissed on appeal previously.

The plaintiffs in the four live cases had appealed a prior judge's dismissal. But the appellate judge ruled Tuesday that the interception and recording of mobile phone activity did not meet the Washington Privacy Act's standard that a plaintiff must prove that "his or her business, his or her person, or his or her reputation" has been threatened. In an example of the issues at stake, plaintiffs in one of the five cases filed suit against Honda in 2021, arguing that beginning in at least 2014 infotainment systems in the company's vehicles began downloading and storing a copy of all text messages on smartphones when they were connected to the system. An Annapolis, Maryland-based company, Berla Corporation, provides the technology to some car manufacturers but does not offer it to the general public, the lawsuit said. Once messages are downloaded, Berla's software makes it impossible for vehicle owners to access their communications and call logs but does provide law enforcement with access, the lawsuit said.

Privacy

WhatsApp Now Lets You Hide Your IP Address During Calls (macrumors.com) 17

Tim Hardwick reports via MacRumors: WhatsApp has introduced a new privacy feature that lets you hide your IP address from whoever you call over the encrypted communications platform. As it stands, one-to-one calls over WhatsApp are established as a direct peer-to-peer connection between users. While this ensures the best possible voice quality, it means the connected devices must reveal their IP addresses to each other. According to WhatsApp, the new privacy setting introduced today works differently by relaying all of your calls through WhatsApp's servers to obfuscate your location, rather than connecting you directly to the person you are calling.

Meta engineers elaborated on the feature in a blog post: "Most calling products people use today have peer-to-peer connections between participants. This direct connection allows for faster data transfers and better call quality, but it also means that participants need to know each other's IP addresses so that call data packets can be delivered to the correct device -- meaning that the IP addresses are visible to both callers on a 1:1 call. IP addresses may contain information that some of our most privacy-conscious users are mindful of, such as broad geographical location or internet provider. To address this concern, we introduced a new feature on WhatsApp that allows you to protect your IP address during calls. With this feature enabled, all your calls will be relayed through WhatsApp's servers, ensuring that other parties in the call cannot see your IP address and subsequently deduce your general geographical location."
WhatsApp notes that call quality might be reduced as a result of using the new setting. The feature can be enabled under "Advanced" privacy settings in the app.
Government

Voters Overwhelmingly Pass Car Right to Repair Law in Maine (404media.co) 37

Jason Koebler reports via 404 Media: Voters in Maine overwhelmingly passed a ballot measure Tuesday that enshrines the right to repair cars, a major win for consumers and a blow to auto manufacturers who have spent millions lobbying against similar legislation and fighting against it in the courts. "Question 4," which enshrines consumers' data access to car diagnostics for the purposes of repair, passed by a margin of 84.3-15.7 in Tuesday's election with 94 percent of the votes tallied. The yes/no question was simple: "Do you want to require vehicle manufacturers to standardize on-board diagnostic systems and provide remote access to those systems and mechanical data to owners and independent repair facilities?" "Maine residents have won the right to control their destiny when it comes to car repairs," Tommy Hickey, director of the Maine Automotive Right to Repair Coalition, told 404 Media. "There's a new technology in cars, they've become computers on wheels, and with this law owners in Maine will be the gatekeepers of that information."
AI

Microsoft Plans To Bring Its AI Copilot To 1 Billion Windows 10 Users (windowscentral.com) 59

Windows Central: Microsoft began rolling out its new AI assistant for Windows earlier this year with the Windows 11 version 23H2 release, which adds a new Microsoft Copilot button directly to the Taskbar. Microsoft has been putting its Copilot in front of every user it can, but there's still a large chunk of PC users on the older Windows 10 OS which hasn't seen any of Microsoft's recent AI additions. That may soon be changing. According to my sources, Microsoft is planning to bring the same Microsoft Copilot to Windows 10 in an update coming soon. Just like Windows 11, this update to Windows 10 will place a Copilot button directly on the Windows 10 taskbar, which will open the exact same Copilot sidebar experience found on Windows 11.
Google

Google Turns To Regulators To Make Apple Open Up iMessage (theverge.com) 232

iMessage serves as "an important gateway between business users and their customers" and should be regulated as a "core" service under the EU's new Digital Markets Act (DMA), said Google and a group of major European telcos in a letter sent to the European Commission. From a report: Being designated as a "core platform service" would be significant for iMessage, as it could compel Apple to make it interoperable with other messaging services. The letter arrives as the European Commission investigates whether iMessage meets the requirements to be regulated under the bloc's strict DMA rules. Google has been very vocal about its desire for Apple to adopt RCS, the cross-platform messaging standard pitched as the successor to SMS, with its #GetTheMessage campaign. "Apple's iMessage lock-in is a documented strategy," Google senior vice-president Hiroshi Lockheimer posted on X, then known as Twitter, last year. "Using peer pressure and bullying as a way to sell products is disingenuous for a company that has humanity and equity as a core part of its marketing. The standards exist today to fix this."
Transportation

The World's Largest Aircraft Breaks Cover in Silicon Valley (techcrunch.com) 121

An anonymous reader shares a report: As dawn breaks over Silicon Valley, the world is getting its first look at Pathfinder 1, a prototype electric airship that its maker LTA Research hopes will kickstart a new era in climate-friendly air travel, and accelerate the humanitarian work of its funder, Google co-founder Sergey Brin. The airship -- its snow-white steampunk profile visible from the busy 101 highway -- has taken drone technology such as fly-by-wire controls, electric motors and lidar sensing, and supersized them to something longer than three Boeing 737s, potentially able to carry tons of cargo over many hundreds of miles.

"It's been 10 years of blood, sweat and tears," LTA CEO Alan Weston told TechCrunch on the eve of the unveiling. "Now we must show that this can reliably fly in real-world conditions. And we're going to do that." A series of increasingly ambitious flight tests lie ahead, before Pathfinder 1 is moved to Akron, Ohio, where LTA Research is planning an even larger airship, the Pathfinder 3. The company eventually hopes to produce a family of airships to provide disaster relief where roads and airports are damaged, as well as zero-carbon passenger transportation.

For the next year however, the gigantic airship looks set to become a Silicon Valley landmark as its novel materials and systems are methodically put through their paces within shouting distance of companies like Google, Meta, and Amazon. "I'm excited about the potential of not building just one airship, but laying the foundation for many airships to be built," said Weston. "The innovations and the technologies that we're about to demonstrate have the potential to lay the foundation for a new industry."

Wireless Networking

Chamberlain Shuts Off Access To MyQ's APIs, Breaking Smart Home Integrations (theverge.com) 146

Jennifer Pattison Tuohy reports via The Verge: The Chamberlain Group -- owners of the MyQ smart garage door controller tech -- has announced it's shut off all "unauthorized access" to its APIs. The move breaks the smart home integrations of thousands of users who relied on platforms such as Homebridge and Home Assistant to do things like shut the garage door when they lock their front door or flash a light if they leave their door open for 10 minutes, or whatever other control or automation they wanted to do with the device they bought and paid for.

The move comes a year after Chamberlain discontinued its official Apple HomeKit integration and a few months after it finally killed support for Google Assistant. It's sadly another example of how the company continues to be hostile to the interoperable smart home. Last week, in a blog post, Dan Phillips, chief technology officer of Chamberlain, explained the reasons behind its latest move: "Chamberlain Group recently made the decision to prevent unauthorized usage of our myQ ecosystem through third-party apps. This decision was made so that we can continue to provide the best possible experience for our 10 million+ users, as well as our authorized partners who put their trust in us. We understand that this impacts a small percentage of users, but ultimately this will improve the performance and reliability of myQ, benefiting all of our users."
When asked what customers that relied on these now-defunct integrations do, a spokesperson for the company said: "We have a number of authorized partners that we will be happy for people to use," pointing to its partner webpage.

"However, those partners are primarily smart security companies with monthly subscriptions (such as Alarm.com and Vivint) and car manufacturers," notes The Verge. Some alternatives to a MyQ smart garage controller are mentioned in the report, such as Tailwind's $90 iQ3 Pro smart garage controller, Meross' $60 Smart Wi-Fi Garage Door Opener, iSmartgate's $40 iSmartgate Mini, and Ratgdo's $30 Wi-Fi control board.

The moral for smart home users, as summed up by Home Assistant founder Paulus Schoutsen, is: "Buy products that work locally and won't stop functioning when management wants an additional revenue stream."
Intel

Intel To Build 'Secure Enclave' Chip Facilities For Defense Applications (siliconangle.com) 21

According to the Wall Street Journal, Intel may receive billions in U.S. government funding to build secret facilities that produce microchips for the military. SiliconANGLE reports: The facilities, which have not yet been disclosed, would be designated as a "secure enclave" to reduce the military's dependence on chips imported from East Asia, particularly Taiwan, which is at risk of a future invasion from China. The funding for the new facilities would come from the $52.7 billion allocated under the Chips Act, signed into law by President Biden in August 2022. The Chips Act, which had bipartisan support, promotes chipmaking and scientific research through funding and tax credits. The law is aimed at encouraging domestic manufacturing of semiconductors and helping U.S. companies compete with China in developing cutting-edge technologies.

The new Intel facilities, presuming they go ahead, could reside partly at Intel's Arizona factory complex, according to sources referenced in the Journal report. The exact amount of funding that will be made available is not yet known, but "people familiar with the situation" tell the Journal that they could cost about $3 billion to $4 billion, which would come from the $39 billion set aside in the Chips Act for manufacturing grants. Officials from the Commerce Department, the Office of the Director of National Intelligence and the Defense Department are said to be negotiating the project with Intel but have not yet made a final decision.

The first manufacturing grants under the Chip Act are expected to be announced in the coming weeks. The program was reported to have had more than 500 entities express interest and more than 130 have submitted applications or pre-applications for funding.

Transportation

Cruise Confirms Robotaxis Rely On Human Assistance Every Four To Five Miles (cnbc.com) 52

Lora Kolodny reports via CNBC: Cruise CEO and founder Kyle Vogt posted comments on Hacker News on Sunday responding to allegations that his company's robotaxis aren't really self-driving, but instead require frequent help from humans working in a remote operations center. First, Vogt confirmed that the General Motors-owned company does have a remote assistance team, in response to a discussion under the header, "GM's Cruise alleged to rely on human operators to achieve 'autonomous' driving." The CEO wrote, "Cruise AVs are being remotely assisted (RA) 2-4% of the time on average, in complex urban environments. This is low enough already that there isn't a huge cost benefit to optimizing much further, especially given how useful it is to have humans review things in certain situations."

Cruise recently took the drastic move of grounding all of its driverless operations following a collision that injured a pedestrian in San Francisco on October 2. The collision and Cruise's disclosures around it led to state regulators stripping the company of its permits to operate driverless vehicles in California, unless there is a driver aboard. [...] A New York Times story followed last week diving into issues within Cruise that may have led to the safety issues, and setback for Cruise's reputation and business. The story included a stat that at Cruise, workers intervened to help the company's cars every 2.5 to five miles. Vogt explained on Hacker News that the stat was a reference to how frequently Cruise robotaxis initiate a remote assistance session.

He wrote, "Of those, many are resolved by the AV itself before the human even looks at things, since we often have the AV initiate proactively and before it is certain it will need help. Many sessions are quick confirmation requests (it is ok to proceed?) that are resolved in seconds. There are some that take longer and involve guiding the AV through tricky situations. Again, in aggregate this is 2-4% of time in driverless mode." CNBC asked Cruise to confirm and provide further details on Monday. The Cruise spokesperson wrote in an e-mail, that a "remote assistance" session is triggered roughly every four to five miles, not every 2.5 miles, in Cruise's driverless fleet. [...] CNBC also asked Cruise for information about typical response time for remote operations, and how remote assistance workers at Cruise are trained. "More than 98% of sessions are answered within 3 seconds," the spokesperson said. As far as the ratio of remote assistance advisors to driverless vehicles on the road, the Cruise spokesperson said, "During driverless operations there was roughly 1 remote assistant agent for every 15-20 driverless AVs."

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